2018 Annual Progress Report Public Defender of Consumers Salome - - PowerPoint PPT Presentation
2018 Annual Progress Report Public Defender of Consumers Salome Vardiashvili Interests Competence of Defender The Defender is entitled to present the Consumer. To evaluate the influence of tariffs or other regulation changes for consumers.
Public Defender of Consumers Interests
To evaluate the influence of tariffs or other regulation changes for consumers. The Defender is entitled to present the Consumer. To take part in drafting of those regulations that could have any effect on the interests of consumers.
Defense of rights / / Mediation Raising of consumer learnings Legislative initiative International Relations
1 2 3 Applications for consultation 10844 Applications by mails and social network 1754 Registered complaints 5594
Consultation, 10844 Applications, 5481 Social network, 1754
Electricity Water Supply Natural Gas
997 273 425 526 329 355 360 289 597 767 306 257
306 200 400 600 800 1000 1200
1000 2000 3000 4000 5000 6000
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
1 45 581 1062 1241
200 400 600 800 1000 1200 1400
შპს "ბათუმის წყალი" შპს "მცხეთის წყალი" შპს "რუსთავის წყალი" შპს "ჯორჯიან უოთერ ენდ ფაუერი" შპს "საქართველოს გაერთიანებული წყალმომარაგების კომპანია"
573 416
100 200 300 400 500 600 700
სს "თელასი" სს "ენერგო-პრო ჯორჯია"
815 524 122 14 4 3 1 1 1
100 200 300 400 500 600 700 800 900
სს "საქორგგაზი" შპს "სოკარ ჯორჯია გაზი" შპს "ყაზტრანსგაზი" შპს "ყამარი მ" შპს "თელავგაზი" შპს "დიდი დიღომი" შპს "ტაბა" შპს"ვარკთილაირი" სს "საჩხერეგაზი"
Recommendations, 4374 Decisions, 682
On the basis of Decisions of Energy Regulatory Commission
On the basis of Recommendations of Energy Ombudsman
By recommendations, Gel 687433.43 By decisions, Gel 591196.88
1262949.82 1911102.07 4059894.63 2603193.2 1278630.31
500000 1000000 1500000 2000000 2500000 3000000 3500000 4000000 4500000
2014 2015 2016 2017 2018
2014 2015 2016 2017 2018
Water quality; old debts Failure of service; submission of water with low pressure; remedial work delay Violation of time of connection to the water supply and sewage system Unreasonable charges Tariff settlement for Landlords
Service quality; violation of calculation
Old debts; unreasonable charges Incorrect application of step tariffs Unworkable and old infrastructure
Security (poisoning and explosion) Increases gas charges (Gori, Telavi) Service quality; violation of calculation
Connection to gas supply system Locations without gas
Fact Result Cause of accident Responsibility
Four people, including one child, died and eight others were injured as a result of gas explosion in a block of flats in the Didi Dighomi district of Tbilisi in January 2019.
Independent European union which members are the acting Ombudsmen, Mediators and persons who can handle complaints and resolve the disputes in Energy sector. The Energy Ombudsman of Georgia is a member of NEON since 2018. National Energy Ombudsmen Network (NEON) Energy Ombudsman of Georgia – Associated Member
Public Defender of Consumer Interests