2018 Annual Progress Report Public Defender of Consumers Salome - PowerPoint PPT Presentation

2018 Annual Progress Report Public Defender of Consumers Salome Vardiashvili Interests

Competence of Defender The Defender is entitled to present the Consumer. To evaluate the influence of tariffs or other regulation changes for consumers. To take part in drafting of those regulations that could have any effect on the interests of consumers.

Defender activity Defense of rights / / Mediation Raising of consumer learnings Legislative initiative International Relations

Regional Representations Kutaisi Batumi Telavi

Quantity of complaints 1 Registered complaints 5594 Applications for consultation 10844 2 3 Applications by mails and social network 1754

Applications to Energy Ombudsman Service Social network, 1754 Applications, 5481 Consultation, 10844

Applications according to energy sectors 1485 1007 3102 Water Supply Natural Gas Electricity

Applications by month 1200 997 1000 767 800 597 600 526 425 360 355 400 329 306 289 273 257 306 200 0

Comparative statistics by years Quantity of applications 6000 5000 4000 3000 2000 1000 0 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Applications in water supply sector (by Companies) შპს " საქართველოს გაერთიანებული 1241 წყალმომარაგების კომპანია " შპს " ჯორჯიან უოთერ 1062 ენდ ფაუერი " შპს " რუსთავის წყალი " 581 შპს " მცხეთის წყალი " 45 შპს " ბათუმის წყალი " 1 0 200 400 600 800 1000 1200 1400

Applications in electricity sector (by Companies) სს " ენერგო - პრო 416 ჯორჯია " სს " თელასი " 573 0 100 200 300 400 500 600 700

Applications in natural gas sector (by Companies) სს " საჩხერეგაზი " 1 1 შპს " ვარკთილაირი " 1 შპს " ტაბა " 3 შპს " დიდი დიღომი " 4 შპს " თელავგაზი " 14 შპს " ყამარი მ " 122 შპს " ყაზტრანსგაზი " შპს " სოკარ ჯორჯია 524 გაზი " 815 სს " საქორგგაზი " 0 100 200 300 400 500 600 700 800 900

Decisions (accepted by GNERC) and Energy Ombudsman recommendations Recommendations, 4374 Decisions, 682

1 278 630,31 Georgian Lari On the basis of On the basis of Decisions of Energy Recommendations of Regulatory Energy Ombudsman Commission 687 7 433,4 3,43 3 Gel 8 Gel 591 1 196,8 6,88

By recommendations, Gel 687433.43 By decisions, Gel 591196.88

Written-off amounts (by years) 4500000 4059894.63 4000000 3500000 3000000 2603193.2 2500000 1911102.07 2000000 1278630.31 1500000 1262949.82 1000000 500000 0 2014 2015 2016 2017 2018

2014-2018 written-off amounts 2017 2018 2016 11 115 770,03 Gel 2015 2014

Water supply Water quality; old debts Failure of service; submission of water with low pressure; remedial work delay Violation of time of connection to the water supply and sewage system Unreasonable charges Tariff settlement for Landlords

Electricity Service quality; violation of calculation Old debts; unreasonable charges Incorrect application of step tariffs Unworkable and old infrastructure

Natural gas Service quality; violation of calculation Security (poisoning and explosion) Increases gas charges (Gori, Telavi) Connection to gas supply system Locations without gas

Tragedy in Tbilisi Four people, including one child, died and eight others were injured as a result of gas explosion in a block of flats in the Didi Dighomi district of Tbilisi in January 2019. Fact Result Cause of accident Responsibility

International Relations National Energy Ombudsmen Network (NEON) Independent European union which members are the acting Ombudsmen, Mediators and persons who can handle complaints and resolve the disputes in Energy sector. Energy Ombudsman of Georgia – Associated Member The Energy Ombudsman of Georgia is a member of NEON since 2018.

NEON

Relations with media

15 March week World Consumer Rights Day

Regions of Georgia

Thank you for your attention Public Defender of Consumer Interests