2014/15 30 th September 2015 Focus on: Collaborative working by - - PowerPoint PPT Presentation

NHS Lewisham CCG Annual General Meeting

2014/15

30th September 2015

• Collaborative working

by GP practices

• Improving access to

primary care

Focus on:

What is Collaborative working?

• GP practices working more closely together to share

skills and knowledge, making best use of available capacity and providing flexibility

Why do we think this is important?

• Supports delivery of improved health
• utcomes for our population (wider than

individual practices registered lists)

Collaborative working

How many GP practices are there in Lewisham?

20 30 40 50

5% 23% 55% 18%

Collaborative working

• A. 20
• B. 30
• C. 40
• D. 50

Using technology to support efficient working

 Sharing of medical records  Video conferencing

Collaborative working

How many flu vaccinations were given in Lewisham in 2014/15?

20000 30000 40000 50000

5% 30% 15% 50%

Collaborative working

• A. 20,000
• B. 30,000
• C. 40,000
• D. 50,000

Improvements in flu vaccination rates

 Over 65s

–70.2% in 2013/14 to 71.4% in 2014/15 –2nd best improvement in London

Under 65s

–44.2% in 2013/14 to 50.9% in 2014/15 –2nd best improvement in London

Pregnant women

–31.5% in 2013/14 to 46.4% in 2014/15 –Best improvement in London

Collaborative working

How many Type II diabetics are there in Lewisham?

4000 8000 10000 14000

13% 58% 17% 13%

Collaborative working

• A. 4,000
• B. 8,000
• C. 10,000
• D. 14,000

Increased numbers of patients supported to self manage DESMOND (diabetes) LEEP (COPD)

Collaborative working

What is it?

• Clear, consistent and timely access to GP

services or other appropriate alternatives Why do we think it is important?

• Supporting patients to access health services

in the most appropriate way ensures best

• utcomes for patients and best use of

available resources

Access

Which GP services are available ‘online’?

Appointment ... Repeat prescri... Access to me... All of the above

12% 77% 8% 4%

Access

A. Appointment booking B. Repeat prescriptions C. Access to medical records D. All of the above

Supporting alternative ways to access GP services  Online services (Smartphone ‘App’)

Remote monitoring

Access

Which of these conditions can be managed at your local pharmacy?

Diarrhoea Conjunctivitis Nappy rash All of the abo...

0% 100% 0% 0%

Access

• A. Diarrhoea
• B. Conjunctivitis
• C. Nappy rash
• D. All of the above

Consideration of appropriate alternatives to accessing GP practice

 Pharmacy First  Yellow man campaign

Access

Practice Nurse Receptionist GP Practice Manag...

5% 0% 5% 91%

Access

• A. Practice Nurse
• B. Receptionist
• C. GP
• D. Practice Manager

Typically, who do patients have the most interactions with at the GP practice?

Delivering training to primary care

 Customer service skills

for administrative staff  Telephone triage and consultation skills

Access