2013 Year in Review Campaign Success Hotel business up 6% in - - PowerPoint PPT Presentation

2013 year in review campaign success
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2013 Year in Review Campaign Success Hotel business up 6% in - - PowerPoint PPT Presentation

2013 Year in Review Campaign Success Hotel business up 6% in National City in 2013 according to Smith Travel Research In January, February and March the months we were asked to impact hotel business was up 15%, 11% and 17%


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SLIDE 1

2013 Year in Review

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SLIDE 2

Campaign Success

  • Hotel business up 6% in National City in 2013 according to

Smith Travel Research

  • In January, February and March – the months we were

asked to impact – hotel business was up 15%, 11% and 17% respectively

  • The following hotels showed more than a 10% increase

during July according to city records:

– National City Motel – Grand Plaza Inn – Paradise Inn – Sweetwater Inn

  • The Visit National City website brought $163,341 worth of

business to National City hotels in March through October

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SLIDE 3

Hotel Tracking

  • Created system for

tracking how customers heard about Visit National City

– Reply forms at each participating hotel – $100 gift certificate incentive

  • Results:

– 64 new names for email distribution list – Solid information about what elements of our marketing campaign are resonating with our customers

28% 2% 3% 11% 3% 2% 3% 5% 29% 14%

Hotel Tracking: May - October

Driving By/Sign Radio Flier Website/Search Engine Newspaper Trolley Social Media Other Advertisement Family/Friend Other

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SLIDE 4

Advertising Recap

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SLIDE 5

Distribution of the Visit National City brochures increased in 2013 from a single location at the International Visitor’s Center at the Cruise Ship Terminal to Welcome Centers throughout Southern California as well as 5 locations at the San Diego Airport.

  • San Diego International Visitors Center
  • San Diego International Airport (5 Locations)
  • CA Welcome Center Alpine
  • CA Welcome Center Oceanside
  • CA Welcome Center Buena Park
  • CA Welcome Center Yucca Valley
  • CA Welcome Center San Francisco
  • CA Welcome Center Barstow
  • CA Welcome Center Oxnard
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SLIDE 6

Sandiego.com

This website drove more than 4725 visitors to the Visit National City website from January through October.

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SLIDE 7

Radio

Promotional and sponsorship campaigns to reach Hispanic population on both sides of the border to drive business to National City hotels.

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SLIDE 8

Live appearance on the San Diego Living Show approximately 5 minutes in length. Featured the hidden gems and recent changes in National City: Waterfront Revival New Marina and amenities Pepper Park Vibrant History Victorian Homes Brick Row Kimball Museum Family Friendly Events Mariachi Festival Mabuhay Festival

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SLIDE 9

Social Media Recap

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SLIDE 10

25 Things to See

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SLIDE 11

Facebook

  • Jan. 1, 2013 –
  • Oct. 31, 2013
  • 3, 722 total

likes, 13% increase from 2012

  • 316 new fans
  • Average of

66.3 people talking about National City

  • Page

impressions – 156.8k, by 65.8k Users

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SLIDE 12

Highest Reach

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SLIDE 13

Twitter

  • Jan. 1 – Oct.31,

2013

  • 1,326 total

followers

  • 320 new

followers

  • 472 total

tweets

  • 56%

influence rate

  • 33 @

mentions

  • 23 retweets
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SLIDE 14

Pinterest

  • Jan. 1 – Oct.

31, 2013

  • 10 boards
  • 79

followers

  • Following

377 users

  • 243 pins
  • 77 likes
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SLIDE 15

Instagram

April 26 – Oct. 20, 2013

  • 52 Followers
  • 27 Total

Posts

  • Following 97

users

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SLIDE 16

E-Newsletter

  • 283 subscribers,

204.3% increase from 2012

  • Average open rate
  • f 31.1%

– 12.8% higher than the industry average

  • Average click rate
  • f 6.2%

– 3.3% higher than the industry average

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SLIDE 17

Blog

  • Monthly blog posts
  • n events and

happenings in National City

  • Blogs are

showcased on various social media platforms

  • Content optimized

for various search engines

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SLIDE 18

Public Relations Recap

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SLIDE 19

Press Releases

  • San Diego PR distributed the following press releases in 2013 that

highlighted National City attractions, offerings and events:

– National City TMD Surpasses 1st Year Goals – National City Scores Urban Little League Jamboree – Historical Archive Room Open in National City – Spend Summer in National City – National City’s Summer Movies in the Park Series Kicks Off June 14 – Celebrate Independence Day with an Old-Fashioned Carnival at National City’s Kimball Park – Automobile Heritage Day Aug. 4 in National City Honors The Corvette – National City Offers Kid-Friendly Activities – National City Hosts 57th Annual Salute to Navy – More than 150 Sailors Honored at The 57th Annual Salute to Navy Luncheon

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SLIDE 20

Sample Coverage

UT San Diego– May 2, 2013

Chula Vista Star News -- June 28, 2013

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SLIDE 21

Sample Coverage

UT San Diego – Night & Day – July 31, 2013 La Prensa – Aug. 16, 2013 UT San Diego –

  • Aug. 24, 2013
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SLIDE 22

Awards

  • Nominated

Jacqueline for two awards:

– Young Influentials – San Diego Daily Transcript

  • Won!
  • Women Who

Move the City

– San Diego Magazine

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SLIDE 23

2013 Events

  • VNC supported the following community

events:

  • Mariachi Festival -- April 27

– Attracted 5,000 Attendees – Joined committee and assisted in planning event

  • Auto Heritage – August 4

– Attracted 6,500 Attendees – Provided extra PR support – Worked in conjunction with planning committee and Mile of Cars staff

  • Salute to Navy – October 2

– Attracted 300 Attendees – 4 television stations in attendance – Provided PR support and hosted media at event – Live tweeted event on VNC Twitter and posted photos on Facebook

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SLIDE 24

Public Relations Recap

  • Since January 2013, the National City

Tourism Marketing District has received:

– More than 53,000,000 impressions – More than $175,600 of media value – More than $500,800 of public relations value

  • Translated press releases into Spanish:

– National City TMD Supera Metas Del Primo – Paso Verano en National City

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SLIDE 25

National City TMD

Website Statistics January 1 through October 31, 2013

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SLIDE 26

National City TMD Website Visits

Jan 1, 2013 Oct 31, 2013 Audience Overview

Overview Visits (All Visits) Visits (Direct Traffic) Visits (Search Traffic) Visits (Referral Traffic)

February 2013 April 2013 June 2013 August 2013 2,000 4,000

All Visits

100.00%

Direct Traffic

25.37%

Search Traffic

46.13%

Referral Traffic

25.96%

Visits All Visits

23,759

Direct Traffic

6,028

Search Traffic

10,961

Referral Traffic

6,168

Unique Visitors All Visits

20,895

Direct Traffic

5,471

Search Traffic

9,654

Referral Traffic

5,640

Pageviews All Visits

39,235

Direct Traffic

8,724

Search Traffic

15,417

Referral Traffic

12,761

Key Statistics

  • 23,759 Visits
  • 46.13% from search engines
  • 25.96% referrals from other websites
  • Search is producing the most visits
  • Referrals (advertising and content marketing) are

producing the second most

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SLIDE 27

Goal Conversions

Key Conversion Statistics

  • $163,341 in potential business delivered to hotels
  • 37.04% of business from search engines
  • 32.12% of business from referrals (advertising and

content marketing)

  • 8.64% of visits to the site are delivered to a hotel

booking site.

Goal Conversion = A visitor clicks through from visitnationalcity.com directly to a booking site for one of the TMD hotels.

NOTE: Measurement began in March 2013. Overview Goal Completions (All Visits) Goal Completions (Direct Traffic) Goal Completions (Search Traffic) Goal Completions (Referral Traffic)

May 2013 June 2013 July 2013 August 2013 September 2013 150 300

Mar 1, 2013 Oct 31, 2013 Overview

All Goals

All Visits

100.00%

Direct Traffic

12.67%

Search Traffic

37.04%

Referral Traffic

32.12%

Goal Completions All Visits

2,052

Direct Traffic

260

Search Traffic

760

Referral Traffic

659

Goal Value All Visits

$163,341.28

Direct Traffic

$18,615.46

Search Traffic

$60,074.07

Referral Traffic

$55,000.08

Goal Conversion Rate All Visits

8.64%

Direct Traffic

4.31%

Search Traffic

6.93%

Referral Traffic

10.68%

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SLIDE 28

U.S. vs Mexico Conversions

United States

Visits New Visits Goal Completion Goal Conversion Rate Goal Value

All Visits 14,044 11,818 1,638 11.66% $129,418.39 Search Traffic 5,519 4,652 494 8.95% $38,326.80 Referral Traffic 5,020 4,526 557 11.10% $46,128.87 Direct Traffic 2,965 2,428 227 7.66% $16,178.66

Mexico

Visits New Visits Goal Completion Goal Conversion Rate Goal Value

All Visits 4,801 4,330 255 5.31% $21,417.47 Search Traffic 4,583 4,135 228 4.97% $19,115.06 Referral Traffic 170 160 26 15.29% $2,302.41 Direct Traffic 30 27 0.00% $0.00

Business from Mexico

  • 21% of all website visits were

from Mexico

  • 12.5% of goal conversions were

from Mexico

  • Visitnationalcity.com delivered

$21,417 in potential business from Mexico directly to hotel sites since March.

  • 89% of conversion value from

Mexico is attributable to search.

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SLIDE 29

Strategic Partnerships

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SLIDE 30
  • SDPR coordinated the Visitor

Center Network meeting at Pier 32 Marina on March 15

  • More than 30 representatives from

various hotels and visitor centers from around the county attended the event, toured the marina, and heard a presentation from Lady Janice Martinelli about all the things that National City has to

  • ffer.
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SLIDE 31

Chamber Partnerships

  • El Centro
  • Temecula
  • San Bernardino
  • Corona
  • Yuma, AZ
  • Phoenix, AZ
  • Tucson, AZ
  • Orange
  • Alpine
  • Santa Ana
  • Irvine
  • Newport Beach
  • Las Vegas, NV
  • Tijuana, Mexico
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SLIDE 32
  • Imperial Valley

– Featured in Imperial April E-Newsletter – Brochure was mailed to chamber members