2013 Year in Review Campaign Success Hotel business up 6% in - - PowerPoint PPT Presentation
2013 Year in Review Campaign Success Hotel business up 6% in - - PowerPoint PPT Presentation
2013 Year in Review Campaign Success Hotel business up 6% in National City in 2013 according to Smith Travel Research In January, February and March the months we were asked to impact hotel business was up 15%, 11% and 17%
Campaign Success
- Hotel business up 6% in National City in 2013 according to
Smith Travel Research
- In January, February and March – the months we were
asked to impact – hotel business was up 15%, 11% and 17% respectively
- The following hotels showed more than a 10% increase
during July according to city records:
– National City Motel – Grand Plaza Inn – Paradise Inn – Sweetwater Inn
- The Visit National City website brought $163,341 worth of
business to National City hotels in March through October
Hotel Tracking
- Created system for
tracking how customers heard about Visit National City
– Reply forms at each participating hotel – $100 gift certificate incentive
- Results:
– 64 new names for email distribution list – Solid information about what elements of our marketing campaign are resonating with our customers
28% 2% 3% 11% 3% 2% 3% 5% 29% 14%
Hotel Tracking: May - October
Driving By/Sign Radio Flier Website/Search Engine Newspaper Trolley Social Media Other Advertisement Family/Friend Other
Advertising Recap
Distribution of the Visit National City brochures increased in 2013 from a single location at the International Visitor’s Center at the Cruise Ship Terminal to Welcome Centers throughout Southern California as well as 5 locations at the San Diego Airport.
- San Diego International Visitors Center
- San Diego International Airport (5 Locations)
- CA Welcome Center Alpine
- CA Welcome Center Oceanside
- CA Welcome Center Buena Park
- CA Welcome Center Yucca Valley
- CA Welcome Center San Francisco
- CA Welcome Center Barstow
- CA Welcome Center Oxnard
Sandiego.com
This website drove more than 4725 visitors to the Visit National City website from January through October.
Radio
Promotional and sponsorship campaigns to reach Hispanic population on both sides of the border to drive business to National City hotels.
Live appearance on the San Diego Living Show approximately 5 minutes in length. Featured the hidden gems and recent changes in National City: Waterfront Revival New Marina and amenities Pepper Park Vibrant History Victorian Homes Brick Row Kimball Museum Family Friendly Events Mariachi Festival Mabuhay Festival
Social Media Recap
25 Things to See
- Jan. 1, 2013 –
- Oct. 31, 2013
- 3, 722 total
likes, 13% increase from 2012
- 316 new fans
- Average of
66.3 people talking about National City
- Page
impressions – 156.8k, by 65.8k Users
Highest Reach
- Jan. 1 – Oct.31,
2013
- 1,326 total
followers
- 320 new
followers
- 472 total
tweets
- 56%
influence rate
- 33 @
mentions
- 23 retweets
- Jan. 1 – Oct.
31, 2013
- 10 boards
- 79
followers
- Following
377 users
- 243 pins
- 77 likes
April 26 – Oct. 20, 2013
- 52 Followers
- 27 Total
Posts
- Following 97
users
E-Newsletter
- 283 subscribers,
204.3% increase from 2012
- Average open rate
- f 31.1%
– 12.8% higher than the industry average
- Average click rate
- f 6.2%
– 3.3% higher than the industry average
Blog
- Monthly blog posts
- n events and
happenings in National City
- Blogs are
showcased on various social media platforms
- Content optimized
for various search engines
Public Relations Recap
Press Releases
- San Diego PR distributed the following press releases in 2013 that
highlighted National City attractions, offerings and events:
– National City TMD Surpasses 1st Year Goals – National City Scores Urban Little League Jamboree – Historical Archive Room Open in National City – Spend Summer in National City – National City’s Summer Movies in the Park Series Kicks Off June 14 – Celebrate Independence Day with an Old-Fashioned Carnival at National City’s Kimball Park – Automobile Heritage Day Aug. 4 in National City Honors The Corvette – National City Offers Kid-Friendly Activities – National City Hosts 57th Annual Salute to Navy – More than 150 Sailors Honored at The 57th Annual Salute to Navy Luncheon
Sample Coverage
UT San Diego– May 2, 2013
Chula Vista Star News -- June 28, 2013
Sample Coverage
UT San Diego – Night & Day – July 31, 2013 La Prensa – Aug. 16, 2013 UT San Diego –
- Aug. 24, 2013
Awards
- Nominated
Jacqueline for two awards:
– Young Influentials – San Diego Daily Transcript
- Won!
- Women Who
Move the City
– San Diego Magazine
2013 Events
- VNC supported the following community
events:
- Mariachi Festival -- April 27
– Attracted 5,000 Attendees – Joined committee and assisted in planning event
- Auto Heritage – August 4
– Attracted 6,500 Attendees – Provided extra PR support – Worked in conjunction with planning committee and Mile of Cars staff
- Salute to Navy – October 2
– Attracted 300 Attendees – 4 television stations in attendance – Provided PR support and hosted media at event – Live tweeted event on VNC Twitter and posted photos on Facebook
Public Relations Recap
- Since January 2013, the National City
Tourism Marketing District has received:
– More than 53,000,000 impressions – More than $175,600 of media value – More than $500,800 of public relations value
- Translated press releases into Spanish:
– National City TMD Supera Metas Del Primo – Paso Verano en National City
National City TMD
Website Statistics January 1 through October 31, 2013
National City TMD Website Visits
Jan 1, 2013 Oct 31, 2013 Audience Overview
Overview Visits (All Visits) Visits (Direct Traffic) Visits (Search Traffic) Visits (Referral Traffic)
February 2013 April 2013 June 2013 August 2013 2,000 4,000
All Visits
100.00%
Direct Traffic
25.37%
Search Traffic
46.13%
Referral Traffic
25.96%
Visits All Visits
23,759
Direct Traffic
6,028
Search Traffic
10,961
Referral Traffic
6,168
Unique Visitors All Visits
20,895
Direct Traffic
5,471
Search Traffic
9,654
Referral Traffic
5,640
Pageviews All Visits
39,235
Direct Traffic
8,724
Search Traffic
15,417
Referral Traffic
12,761
Key Statistics
- 23,759 Visits
- 46.13% from search engines
- 25.96% referrals from other websites
- Search is producing the most visits
- Referrals (advertising and content marketing) are
producing the second most
Goal Conversions
Key Conversion Statistics
- $163,341 in potential business delivered to hotels
- 37.04% of business from search engines
- 32.12% of business from referrals (advertising and
content marketing)
- 8.64% of visits to the site are delivered to a hotel
booking site.
Goal Conversion = A visitor clicks through from visitnationalcity.com directly to a booking site for one of the TMD hotels.
NOTE: Measurement began in March 2013. Overview Goal Completions (All Visits) Goal Completions (Direct Traffic) Goal Completions (Search Traffic) Goal Completions (Referral Traffic)
May 2013 June 2013 July 2013 August 2013 September 2013 150 300
Mar 1, 2013 Oct 31, 2013 Overview
All Goals
All Visits
100.00%
Direct Traffic
12.67%
Search Traffic
37.04%
Referral Traffic
32.12%
Goal Completions All Visits
2,052
Direct Traffic
260
Search Traffic
760
Referral Traffic
659
Goal Value All Visits
$163,341.28
Direct Traffic
$18,615.46
Search Traffic
$60,074.07
Referral Traffic
$55,000.08
Goal Conversion Rate All Visits
8.64%
Direct Traffic
4.31%
Search Traffic
6.93%
Referral Traffic
10.68%
U.S. vs Mexico Conversions
United States
Visits New Visits Goal Completion Goal Conversion Rate Goal Value
All Visits 14,044 11,818 1,638 11.66% $129,418.39 Search Traffic 5,519 4,652 494 8.95% $38,326.80 Referral Traffic 5,020 4,526 557 11.10% $46,128.87 Direct Traffic 2,965 2,428 227 7.66% $16,178.66
Mexico
Visits New Visits Goal Completion Goal Conversion Rate Goal Value
All Visits 4,801 4,330 255 5.31% $21,417.47 Search Traffic 4,583 4,135 228 4.97% $19,115.06 Referral Traffic 170 160 26 15.29% $2,302.41 Direct Traffic 30 27 0.00% $0.00
Business from Mexico
- 21% of all website visits were
from Mexico
- 12.5% of goal conversions were
from Mexico
- Visitnationalcity.com delivered
$21,417 in potential business from Mexico directly to hotel sites since March.
- 89% of conversion value from
Mexico is attributable to search.
Strategic Partnerships
- SDPR coordinated the Visitor
Center Network meeting at Pier 32 Marina on March 15
- More than 30 representatives from
various hotels and visitor centers from around the county attended the event, toured the marina, and heard a presentation from Lady Janice Martinelli about all the things that National City has to
- ffer.
Chamber Partnerships
- El Centro
- Temecula
- San Bernardino
- Corona
- Yuma, AZ
- Phoenix, AZ
- Tucson, AZ
- Orange
- Alpine
- Santa Ana
- Irvine
- Newport Beach
- Las Vegas, NV
- Tijuana, Mexico
- Imperial Valley