10- YE AR T RANSIT DE VE L OPME NT PL AN HART Legislative - - PowerPoint PPT Presentation
10- YE AR T RANSIT DE VE L OPME NT PL AN HART Legislative and Strategic Planning Committee April 2017 PRE SE NT AT ION OVE RVIE W HART TDP overview Impact of concurrent efficiency review Ongoing efforts to set course
HART Legislative and Strategic Planning Committee April 2017
that is designed to identify opportunities for improving service productivity and
improve performance metrics, ridership, and customer satisfaction
for transit service development
Evaluate baseline conditions Assess existing transit options
potential future riders say
27 Local Routes 12 Express Routes 5 Flex Routes
3 HyperLINK Zones
MetroRapid Downtown Circulator TECO Streetcar Service Highlights
0% 20% 40% 60% 80% 100% 120%
Data sources: NTD, BEBR BEA and EDR Growth rates calculated using 1996 as base year
HART ridership has grown almost two times faster rate than County population!
21.3 20.2 20.4 23.2 25.0 25.0 24.2 23.7 21.8 5 10 15 20 25 30 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017
Passengers per Revenue Hour Actual Passengers per Revenue Hour Goal
6.5 6.9 6.7 6.7 6.6 6.8 6.8 7.3 7.1 $5.00 $5.50 $6.00 $6.50 $7.00 $7.50 $8.00 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017
Operating Cost per Revenue Mile Actual Operating Cost per Revenue Mile Goal
67.0% 67.9% 69.3% 70.6% 70.5% 72.0% 75.3% 62% 64% 66% 68% 70% 72% 74% 76% FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 YTD
On-Time Performance
Ridership Productivity Operating Cost per Revenue Mile On-Time Performance
Riders per Revenue Hour Operating Cost per Trip
5 10 15 20 25 30
HART, FL HRT, Hampton, VA MATA, Memphis, TN CATS, Charlotte, NC TARC, Louisville, KY PSTA, St. Petersburg, FL JTA, Jacksonville, FL KCATA, Kansas City, MO Passenger Trips Per Revenue Hour Linear (Peer Mean)
$0 $1 $2 $3 $4 $5 $6 $7 $8
HART, FL HRT, Hampton, VA MATA, Memphis, TN CATS, Charlotte, NC TARC, Louisville, KY PSTA, St. Petersburg, FL JTA, Jacksonville, FL KCATA, Kansas City, MO Operating Expense Per Passenger Trip Linear (Peer Mean) Peer Mean Peer Mean
< 10 Minutes 1 Hour 2 Hours
< 10 Minutes 1 Hour 2 Hours
Work, 71% Medical, 12% Education, 8% Shopping, 6% Leisure/Social, 3%
Wave 1 Wave 2 Wave 3 Wave 4
Where Riders are Going Top Priorities for Riders
Source: HART Voice of the Customer Survey, Wave 3
Yes, 76% No, 24%
Have You Used HART Transit Services? What is The Most Important Improvement?
2% 4% 5% 7% 16% 32% 33% More HART Flex More HART HyperLINK More early/later service More weekend service More coverage area added Premium transit More frequent bus service
1% 5% 19% 25% 30% 38% 48% 52% 66% 72% No benefits would occur Other Improves air quality Saves energy, gasoline Less need for parking Improves local economy Less traffic on area roads More travel options Increases mobility More access to jobs
Yes, 45% No, 29% Not sure, 26%
What Benefits Could More Transit Provide? Reduce Service in Sparsely Populated Areas to Have Fast, Frequent Service in Densely Populated/High Ridership Areas?
(Services may still be available in sparsely populated/low ridership areas with HyperLINK to bring you to the faster & frequent bus network)
I want a bus service that comes every 10-20 min, even if it means I have to walk more (or ride-hail or drive to a park and ride) I want bus coverage area to stay as is or even expand, even if it means a bus would run every 30-60 min.
Neutral Agree with A Agree with B
High Frequent Service in Key Areas
Fast Connections Between Major Hubs/Points
HyperLINK in More Areas
Premium/Enhanced Transit on Selected Corridors
Uber/Lyft for Off Service Hours
Affordable Ferry Service Connecting Region