08/06/2018 Attracting People to a Sector in Crisis A Head Hunters - PDF document

08/06/2018 Attracting People to a Sector in Crisis A Head Hunter’s perspective Ciaran Sheehan, Managing Partner, Clarendon Executive Co-Founder, Innovia Care Relevanc nce • Experienced Head-Hunter • 96% success rate in securing appointments in last five years • Co - Founder of Innovia Care and founder of several care companies – employing 800 people at peak. • Established Social Enterprises to deliver care • 25 years experience recruiting at all levels in Health and Social Care - Domestic Assistant to Chief Executive • Committed to innovation & recruiting for values 1

08/06/2018 Key to Success in every Retaining organisation people Appointing through people culture through values Attracting the right people Key to Success in every organisation Values Culture Behaviours determine determines determine culture behaviours outcomes Attractin ing People • The opportunity to make life changing / life saving impacts – Care fo for Life • Clear messages built around values, honesty and career path • “Barrier free” application processes – if it’s not easy, it will fail! • Applicants receive a proper “customer experience” • Seek feedback - win / learn 2

08/06/2018 Appo pointing ng Peop ople Application Process Val alues-Based Interviewing Off ffer & Acceptance • What they want from the • Full information • Online and easy job? • Rapid Response • Taster session / • What is important to them? conversations with carers • Information Sharing • What drives their behaviour ? • Commitment to induction Retention Cha halleng nge • Post appointment, promises aren’t delivered – “The job is not what I thought it would be” • Lack of proper induction, training, support in personal development • 36% of nurses leaving within a year • 1 in 4 social care workers leaving within a year • Solve retention, before you can solve the problem! Ret etai aining g Go Good od Peop eople Flexib xibility Open Comm mmunications Mak ake the job eas asier • Hours / Shifts • Information huddles – short / • Utili ilise tech chnolo logie gies sharp / regular • Tailored benefits • Engage staff in problem solving • Utili ilise tech chnolo logie gies • Family friendly policies • Empower people in decision • Seek and act on feedback making • Job Variety • Blogs / insights / successes • Continuous improvement • Inventives • Challenge with negativity & • Encourage and recognise • Utili ilise tech chnolo logie gies underperformance excellence everyday 3

08/06/2018 Case Study in Practice • Values determine Culture, • Culture Determines Behaviour, • Behaviour Determines Outcomes Open Discussion 4