AdviceUK Annual Conference 2019 Worth Working For Celebrating 40 years of independent advice
“Hope is not optimism, which expects things to turn out well, but something rooted in the conviction that there is good worth working for.” Seamus Heaney
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Wi-Fi access Network: The King’s Centre Password: delegate
Thanks to our sponsors
Please visit our exhibitors Money Advice Trust AdvicePro Shelter Specialist Debt AdviceUK Advice Service AdviceUK Insurance Services Solicitors’ Regulation Authority AdviceUK Training & Qualifications The Insolvency Panel Child Poverty Action Group UK Advice Finder Croner Experian Money and Pensions Service
Welcome Steve Johnson Chief Executive, AdviceUK Sian Williams Director of Policy and Innovation, Toynbee Hall Conference Chair
Keynote Speaker Neil McInroy Chief Executive, Centre for Local Economic Strategies
Workshop locations Morning workshops Workshop 1: Thames Hall Don’t forget Workshop 2: Hinksey Room the Loose Workshop 3: Cherwell Room Ends: Q & A Afternoon workshops in The Atrium Workshop 4: Thames Hall Workshop 5: Hinksey Room Workshop 6: Cherwell Room
Refreshment break Don’t forget to visit the exhibition area for your chance to win a prize!
AdviceUK Annual Conference 2019 Worth Working For Celebrating 40 years of independent advice
Workshop Exploring the ideas contained in the keynote speech Steve Johnson , AdviceUK in conversation with Neil McInroy , Centre for Local Economic Strategies
AdviceUK Annual Conference 2019 Worth Working For Celebrating 40 years of independent advice
COMMISSIONING: HOW TO WIN AND HOW TO LOSE William Roberts Associate Business Consultant
WHY IS COMMISSIONING DIFFERENT? AND WHY DO COMMISSIONERS LIKE IT?
Outcomes • Creativity • Flexibility • Open to ‘the market’ •
ARE YOU READY TO WIN? OR ARE YOU SETTING YOURSELF UP TO LOSE?
Attitude • Communication • Preparation • Detail •
DEVELOP YOUR STRATEGY TO WIN
Talk to commissioners • Read the question • Delve behind the question • Answer the question •
Empathise
AdviceUK Annual Conference 2019 Worth Working For Celebrating 40 years of independent advice
Plenary Session Work by AdviceUK members Saleem Shafi , Money Buddies Peter Ekakoro , Positive East Karen Perrier , Money Advice Plus Nicola Sharp Jeffs , Surviving Economic Abuse
MONEY BUDDIES “POWER TO THE PEOPLE BY BREAKING BARRIERS NOT CREATING THEM”
WHY WE STARTED Pressure on debt advisers Repeat clients Increase in targets
WHAT WE DID Reviewed the different systems and resources available What could a volunteer do to support the debt adviser and make their life easier What if the volunteer could support the client, hand hold or do activities for them What if the volunteer became a Money Friend -A Money Buddy Developed a plan for clients to follow The Money Buddy Plan
HOW WE HELP Help and support with energy comparison and switching Income maximisation –entitled to Letter writing to creditors Household budgeting Financial statements Emergency debt advice Reporting loan sharks Charis grant applications … and more
RESULTS Helped 6304 clients £5.2M financial gains Partnership working- Expanded to 29 centres in 3 years Revolving door for debt reduced by 80% Well being impact up by 25%
DEVELOPING SERVICE DELIVERY Go where the clients are Make concepts tangible Introduce psychological interventions Follow up – annual review
IMPROVING FINANCIAL CAPABILITY F2F Helping clients feel safe Education by stealth Psychological interventions Start early – children and culture
CHALLENGES Targets MAPS Dovetail FC/DA Regulation Consistency in FC Efficiencies Funding The desire to use non face to face delivery as a primary mechanism
THE FUTURE
AND FINALLY – TOGETHER WE ARE STRONGER Join a network that uses a proven model to deliver financial capability. Support with funding applications, project management, FC training, supervision and meeting AQS requirements. Saleem.Shafi@egac.org Tel 07384 810852
Ebor Gardens Advice Centre is authorised and is regulated by the Financial Conduct Authority FRN: 618747 Money Buddies, Money Buddy Network, Benefit Buddies and Ebor Gardens Advice Centre are Burmantofts Community Projects. Burmantofts Community Projects is, a Charity registered in England & Wales. Registered office: St Agnes Church Hall, 23 Shakespeare Close, Leeds, LS9 7UQ. Company registration no: 3061633. Charity registration number 1051368.
Money Advice Plus & Surviving Economic abuse
DOMESTIC ECONOMIC ABUSE PROJECT a partnership between Money Advice Plus and Surviving Economic Abuse (SEA) funded by the Department for Digital, Culture, Media and Sport (DCMS ) and the Home Office
Domestic Abuse Money and Education Project. • Brings together the specialist knowledge of Money Advice with Domestic • Abuse. National telephone service (England and Wales). • Most referrals are from refuges or domestic abuse services but you can • self refer.
To support people affected by domestic abuse who are also struggling • with money problems which may or may not be directly linked to the abuse. To directly improve the financial circumstances of people affected by • domestic abuse. To provide survivors of abuse with the knowledge and strategies to deal • with their finances in the future. To provide an understanding of economic abuse and how this has • affected them.
Outcomes so far 143 women have been supported with full casework • 18 enquires for support from third parties • 77 enquires for support from survivors • Debt being managed £1,126,825 • Insolvency - £278,402 • Debts written off - £82,426 • £50.53 weekly better off •
Training - inform and upskill professionals economic abuse how economic abuse operates within the context of coercive control • links between economic and physical safety • the immediate and longer-term impacts of economic abuse • the need to use a safety lens to respond to economic abuse • how to support someone experiencing economic abuse • available tools and resources that can be used when responding to • economic abuse the need for integrated working • 20 organisations – 336 • 81.5% had no previous training •
Domestic Violence Debt Advocate (DVDA) This sits across DEAP and one of SEA’s projects – the Economic Justice • Project This element of the Project replicates the national service provided by • MAP at the local level and provides a model that other local areas can adopt. Screening Tool •
National advice service for banks and building societies UK Finance Financial Abuse Code of Practice, which launched in • October 2018, and which SEA advised on the formation of. Developing Resources Respond to the needs of victim-survivors of domestic and economic • abuse as well as those of a range of professionals that support them. Resources - Surviving Economic Abuse
http://moneyadviceplus.org.uk DEAP@moneyadviceplus.org.uk http://survivingeconomicabuse.org info@survivingeconomicabuse.org
Summary and close Sian Williams Director of Policy and Innovation, Toynbee Hall Conference Chair Steve Johnson Chief Executive, AdviceUK
Thanks again to our sponsors
Evaluation forms Please don’t forget to hand your form in before you leave – you might win a prize! We look forward to seeing some of you at Dirty Bones for post- conference drinks Thanks and have a safe journey home
AdviceUK Annual Conference 2019 Worth Working For Celebrating 40 years of independent advice
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