Workplace Wellbeing & Delivery Hacks Tuesday 20 September - - PowerPoint PPT Presentation

Workplace Wellbeing & Delivery Hacks

Tuesday 20 September 2016 John Williams  Melanie Woolcott  Sam Addison

Workspace Hacks

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#Hacks?

Hack /hak/ Verb

• 1. Cut with rough or heavy blows
• 2. Gain unauthorised access to date in a system or computer

Noun

• 1. A rough cut, blow or stroke
• 2. Informal – an act of computer hacking

#Hacks?

What happens in Amsterdam Stays in …..?

Corenet: The key Trends?

Connected workforces Internet of Things Co-working Cloud-Enabled Business Flexible Working Use of data

Agility

Utilised as an enabler of growth Workspace EVOLVING CUSTOMER NEEDS

Workplace: Is increasingly seen as critical for the talent agenda with strong sector disparities. Co-working: a fundamental element of portfolio strategy by already 20% of respondents. Cost remains the key CRE driver: whilst Talent and Innovation remains on top of CEO agenda.

What are people looking for?

global uk us

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EMEA – google trends

What is coworking?

A business practice, which involves a shared office environment for workers from different organisations.

1196%

Growth of U.K. co-working spaces since 2010

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New co-working spaces open each day

73%

Of co-working spaces are independent

8%

• f members

leave because

• f the noise

430

Dedicated co-working spaces in the U.K. alone…

10-20%

Space allocated for social interaction

Member

model, charged by the hour, the day

• r the month

What is the flexible market made up of?

Serviced offices Grey / Surplus space Managed workspaces Incubators & accelerators Co-working environments Business continuity space

Why does demand for flexible space continue to grow?

Digital Workplace

"The digital workplace is a major trend in corporate real estate right now," said David Roberts, managing director at JLL. "It's complex, challenging, and costly." Most companies spend 15% to 20% of their construction budget on IT, Roberts said. While 25% of the budget is on the high end of the spectrum, it is not unusual.

WHO IS THE CUSTOMER?

BY 2020, MORE THAN 40% OF THE US WORKFORCE WILL BE CONTINGENT WORKERS, ACCORDING TO A STUDY CONDUCTED BY SOFTWARE COMPANY INTUIT IN 2010.

Between 2009 and 2012, according the Bureau of Labor Statistics, the number of temporary employees

rose by 29%

A survey of the

200 largest companies

found that temporary workers represented, on average,

22% of their workforce,

and that percentage is growing.

…THAT’S MORE THAN 60 MILLION PEOPLE.

Entrepreneurial growth

4.5 MILLION PEOPLE IN THE UK, OR 14.5% OF THE WORKFORCE, ARE NOW SELF-EMPLOYED ONS 2015

City Population Total Co. in 2 years Ratio of Companies

Liverpool 440 000 57, 323 0.31 Birmingham 992 000 289 192 0.29 Manchester 420 000 115 932 0.28 Brighton 248 000 39 487 0.16 Glasgow 560 000 87 171 0.16 London 7 200 000 1084 041 0.15 Nottingham 285 000 34601 0.12 Leicester 280 000 32 095 0.11 Belfast 280 000 31 038 0.11 Coventry 305 000 32 613 0.11 Newcastle 259 000 27 204 0.11 Bristol 380 000 37 282 0.10 Cardiff 310 000 29 178 0.09 Edinburgh 450 000 35 784 0.08 Leeds 720 000 31 594 0.04

health Wellness

“89% of companies surveyed in the US are rolling out Wellness programmes..” CBRE / CORENET

Space Utilisation

What is needed is a more detailed understanding of both employees’ tasks and also their personalities, with heterogeneous spaces then designed to fit.

Who are wework?

“We happen to need buildings like Ub Uber er hap appens ens to ne need ed car ars, s, li like e Airbnb bnb happens to need apartments,” says Neu euma mann.

• n. WeW

eWork rk isn’t shared office space at all. It’s a “platform for crea eators tors”.

WEWORK PROJECTIONS FOR 2018?

WeWork Members: 260,000 ,000 WeWork Locations: 376 376 WeLive Members: 34,0 ,000 00 WeLive Locations: 69 69

By 2018, the company predicts operating profit of $941.6 million on revenue of $2.86 billion.

WHAT & WHO IS THE MARKET?

Orbit Architects : Workplace Strategy

Wellbeing in the ‘Smarter Working’ office

20th September 2016 Job No.

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• Introduction
• Wellbeing at work
• What is ‘Smarter Working’?
• How the ‘Smarter Working’ office can support

wellbeing

AGENDA

Wellbeing in the ‘Smarter Working’ office

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What's Wellbeing? – being happy and healthy! What’s Smarter working? - put simply, it really just means being thoughtful about the tasks we have to achieve each day and choosing the appropriate worksetting and / or location from which to accomplish them.

INTRODUCTION

Wellbeing in the ‘Smarter Working’ office

“keeping staff happy is essential, supporting staff in keeping healthy is forward thinking!”

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Wellbeing plays a central role in creating flourishing societies. Focussing on wellbeing at work can benefit societies by helping working individuals to feel happy, competent and satisfied in their roles. The evidence shows that people who achieve good standards of wellbeing at work are likely to be more creative, more loyal, more productive and provide better customer satisfaction than those with poor levels of wellbeing at work. Wellbeing is not just about the physical needs of the individual but about the human as a whole,

– Mind, Body and Soul

WELLBEING

Wellbeing in the ‘Smarter Working’ office

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Stress one of the biggest factors that affects staff wellbeing What gives us stress at work?

• Lack of time
• Our leadership management style
• Lack of control
• Lack of trust

WELLBEING : MIND

Wellbeing in the ‘Smarter Working’ office

“relationship with boss - the number one reason employees quit there job is a bad boss!”

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How do we reduce stress at work

• Worklife balance reduces stress
• the ability to balance our busy lives
• sense of control - empowerment
• Output oriented performance cultures rather than

presence cultures

Studies show effective working hours in a typical week are 33 to 47 hours after that productivity is substantially reduced.

• Management styles – trust and respect

Research showed us that ‘transformational’ management style - behaviour that is deemed inspirational, motivating, stimulating,

• r charismatic hold stronger correlations with employee

satisfaction with leadership and overall job satisfaction than ‘transactional’ or ‘considerate’ management styles do.

WELLBEING : MIND

Wellbeing in the ‘Smarter Working’ office

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Supporting staff in keeping healthy

• Physical activity - opportunities for staff in their

working week

• Healthy eating - providing health food options
• Rest & sleep - business culture that actively supports

reasonable hours and discourages long hours.

WELLBEING : BODY

“a Mars a day helps you work, rest and play!”

Wellbeing in the ‘Smarter Working’ office

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In the office

• Provision of shower facilities, secure bike storage,
• utdoor space landscaped for walking or running.
• Workspace designed to encourage movement around

the space.

• Adjustable furniture that can fit a range of shapes,

sizes, needs and preferences and that promotes movement throughout the day……. and training on how to use it!

• Sensory stimulation – create workspace that give

people choices for controlling the level of lighting, views, ventilation, and temperature around them.

WELLBEING : BODY

Wellbeing in the ‘Smarter Working’ office

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Out of the office

• access to sports facilities
• Training - ergonomics of how furniture and facilities

are best used

• (not just in companies offices but - home, clients

coffee shop etc.)

• Technology solutions that support in the best physical

and ergonomic way.

WELLBEING : BODY

Wellbeing in the ‘Smarter Working’ office

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WELLBEING : SOUL

Matching individual social values and business values

• Sustainability, green credentials
• Sense of fairness – equality, discrimination etc.

Sense of belong, knowledge and learning

• Working relationships – team
• Social events
• Access to people, knowledge and collaboration.

“definition of team - coming together as a team to achieve a common goal”

Wellbeing in the ‘Smarter Working’ office

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SMARTER WORKING KEY PRINCIPLES:

Staff have the freedom to work where they want and when they want. Work takes place at the most effective locations and at the most effective times, respecting the needs of the task, the customer, the individual and the team. Managing business and individual performance focuses on results and outcomes rather than presence. A flexibility first approach is the norm rather than the exception. A shared and agreed approach to Smarter Working balances the freedom to choose with the responsibility to meet the business needs. The office is a ‘new ways of working’ office with different worksettings allocated to activities, not individuals, and is based around collaboration and connectivity working with your team or other people.

‘Smarter working is an approach to

• rganising work that aims to drive greater

efficiency and effectiveness in achieving job outcomes through a combination of flexibility, autonomy and collaboration in parallel with optimising tools and working environments for employees.’

Chartered Institute of Personnel Development

Work is no longer a 9 to 5 activity in one central office location!

Wellbeing in the ‘Smarter Working’ office

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Office

1st Space

restaurant

the working journey

clients

• ffice

SMARTER WORKING : THE TOTAL OFFICE

Home

2nd Space

library

conference centre co-working space

hotel

business centre

3RD SPACES

plane train

café

Wellbeing in the ‘Smarter Working’ office

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SMARTER WORKING FOR WELLBEING

Wellbeing Mind, Body & Soul

Staff have the freedom to work where they want.

Wellbeing in the ‘Smarter Working’ office

Flexibility, control, and

• choice. Empowerment

Self responsibility to be safe, secure and ergonomically correct.

Staff have the freedom to work when they want.

Culture supporting reasonable hours

Management styles are based around transformational models. The office is based around collaboration and connectivity.

Trust and respect Access to people, knowledge and inspiration Worklife balance More staff retention Office designed with effective, formal and informal collaborative spaces, team working and the associated technology for collaborative connectivity. Office / Management aspects to consider Smarter Working Office

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SMARTER WORKING FOR WELLBEING

Wellbeing Mind, Body & Soul Office / Management aspects to consider

The office supports physical activities.

Wellbeing in the ‘Smarter Working’ office

Ability to get physically healthy Sports facilities, or facilities to support physical activities.

The office has healthy options in any food provision.

Healthy food options in the restaurant, café, vending & hospitality.

The office is designed to support movement around the office. The office and its components are ergonomically designed and are adjustable for different individual requirements

General physical wellbeing Suitable and supporting all shapes and sizes Nutritional and energy boosting food Easy access to facilities – close but not too close! Getting the balance correct for the provision

• f different worksettings –

which are most popular Smarter Working Office

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SMARTER WORKING FOR WELLBEING

Wellbeing Mind, Body & Soul

The business actively ‘lives’ their business values

Wellbeing in the ‘Smarter Working’ office

Matching of personal aspirations Attraction of staff (particularly Millenniums)

• sustainability

More efficient offices, potential space saving, less collaborative travel

• fairness

Knowledge and learning

equality Continual development and inspiration Reduction in personal footprint, less travel / peak hours travel. Business culture & values Greater experience and expertise and business growth. Office / Management aspects to consider

Social interaction & team

Better team interaction and fun! Knowledge sharing and support Smarter Working Office

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Research shows that employees seeking to improve their wellbeing will demand more flexibility and autonomy in the workplace. They want a less stressful balance between their professional and personal lives, and the ability to work, how, where, and when they choose. They want to work for an organisation that is interested in their wellbeing with a ‘Smarter Working’ culture and supporting workplace environment. It is an approach to organising and delivering work that provides greater efficiency and effectiveness in achieving job outcomes, beneficial to the business as well as the employee.

Wellbeing in the ‘Smarter Working’ office

“keeping staff happy is essential, supporting staff in keeping healthy is forward thinking!”

SMARTER WORKING FOR WELLBEING

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THANK YOU

“in the long history of humankind... those who learned to collaborate and improvise most effectively have prevailed”

Charles Darwin networking cooperation coordination collaboration

exchanging information for mutual benefit short term informal relationship for sharing information with separate goals and resources longer term effort around a project

• r task with some

sharing of resources and division of roles changes the way

• rganisations

work together for a common vision resulting in knowledge integration, or system change

Smarter ways of working together knowledge exchange

Wellbeing in the ‘Smarter Working’ office

Workplace Delivery Hacks

Tuesday 20 September 2016  Sam Addison 

Introduction

1 2 3 4 5

   

Internet of Everything Mobile Workers & Furniture Risk & Value Management #workplacehacks

#1 A fragmented industry preventing knowledge transfer #2 25 years’ workplace experience #3 Research based on post-project reviews #4 Three trending themes with 10 #workplacedeliveryhacks

An Introduction

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#1 Appoint IT and AV consultants as early as possible #2 Is the client IT team delivering a full design or a brief? #3 Set a realistic budget for AV #4 Pros & cons of client direct v main contractor #5 Challenge and support IT and AV solutions

Internet of Everything

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#6 Look for a main contractor who understands these disciplines #7 BIM uptake has been slow, but it’s on the move! #8 Use 3D printing for tech subs #9 Support the use of tech #10 Use simple document management systems from the beginning

Internet of Everything

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#1 Consider dynamic vs static occupant numbers in the brief #2 Integrate corporate workplace standards from the start #3 Sit vs stand…it’s not just for tall people! ‘After alternating sit/stand for 30 days, 89% felt better, 82% less fatigued’

*University of Pittsburgh

#4 To support ROI on sit/stand (£400/£600)

 Change management  Training  Ensure they’re used, and leaders ‘walk the talk’  Encourage staff to start gradually

#5 Procurement

Mobile Workers & Furniture

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#6 Consider including furniture under the Main Contractor, management and /or procurement #7 Snagging – who is responsible? #8 Integrate acoustic design from the start #9 Currency fluctuations currently affecting tender returns vs budgets #10 Beware of late wifi surveys and ceiling co-ordination

Mobile Workers & Furniture

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#1 Techniques are flexible – don’t think your projects are too small #2 Risk based contingency supports change process Tech Tip: use the Post it app for workshops #3 Supports effective decision making #4 It flushes out uncertainty and ambiguity #5 Brief validation report is where is all starts

Risk & Value Management:

Don’t be scared of risk!

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#6 Remember the positives! #7 Mature Benefit Realization Management (BRM) organisations experience successful projects 50% more that those without #8 Agree and assure the project governance plan; active sponsors massively improve project success in meeting objectives (76% vs 46%) #9 Ensure cost plans are properly tied to design stages #10 Integrate team and align with project strategy; ‘what you’re going to get’ workshop

Risk & Value Management:

Don’t be scared of risk!

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73%

• f firms that use risk

management practices met their

• riginal business

goals

(PMI 2015)

#1 Appoint IT, Acoustician & AV consultants alongside Architect and Engineers #2 Drive risk & value management through workshops #3 Have a clear path of deliverables tied to design stages #4 Consider FF&E as part of the overall design and procurement of the project #5 Ensure there is a clear governance plan in place #6 Set up a project RACI, including furniture, IT, AV, snagging #7 Encourage team building events #8 Make document management systems simple to use #9 Be proactive with Health & Safety #10 Use peer reviews and lessons learned and apply to new projects

Top 10 Workplace Delivery Hacks

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Questions?

Workplace Wellbeing & Delivery Hacks

Tuesday 20 September 2016 John Williams  Melanie Woolcott  Sam Addison