Workforce Development Forum Guidelines Please mute your phones - - PowerPoint PPT Presentation

Workforce Development

Forum Guidelines

Please mute your phones Please use the chat function to ask your questions. We will respond to as many as possible after the presentation. For those we are not able to address we will follow up via email The information shared today is related to your Arizona Complete Care Contract We encourage your frequent and continued participation (it’s ok to attend every Friday as information is always being updated)

The ABC’s of ACC

AHCCCS Complete Care Plans Title XIX GMH/SU Title XIX Kids RBHA SMI CMDP Non TXIX Behavioral Health Crisis (First 24 hours)

Objectives

What is Workforce Development Workforce Development Alliance A Competency Based Culture Workforce Development Plans

What is Workforce Development?

Workforce Development is an approach to improve healthcare

• utcomes of our members by enhancing the knowledge, skills

and competencies of our workforce in order to create, sustain and retain a viable workforce.

AzAHP Workforce Development Alliance

Consist of representatives from all 7 AHCCCS Complete Care Plans/Regional Behavioral Health Authorities. A single point of contact for reference and direction for our shared provider network

AzAHP Workforce Development Alliance Cont.

Our mission is to evaluate, monitor and support the development of the Capability, Capacity, Connectivity, Culture and Commitment of our provider workforce

WFD Alliance Role and Responsibilities

Oversee the development of our shared provider workforce Monitor and collect information on the workforce Plan workforce development initiatives including the recruitment and employment of AHCCCS members into healthcare roles Provide direct assistance to providers in the development of their respective workforces.

WFD Alliance Role and Responsibilities

Ensure that members receive services from a workforce that is qualified, competent, and sufficiently staffed. Analyze current and future healthcare trends Forecast the workforce capacities and competencies needed to address these trends Responsible for monitoring the overall performance of our shared provider network

Provider Role and Responsibilities

Acquire, develop, and deploy a sufficiently staffed and qualified workforce that capably delivers services to members. Establish processes for documenting training, and verifying the qualifications, skills, knowledge and competence of personnel Create competency based systems for service delivery. Submit annual agency specific Workforce Development Plan and provide progress updates as required.

The Future…

To transform our system from a prescriptive, compliance driven training model to a competency-based systems approach​ To create an understanding of the skill sets and competencies essential for a competitive workforce. To yield measurable results such as improved member outcomes, increased staff retention and satisfaction, and enhanced quality of service provided.

What is the Difference between Training and Competency?

TRAINING COMPETENCY “the action of teaching a person or animal a particular skill or type of behavior.” “the ability to do something successfully or efficiently.” Based on increasing a person’s knowledge Based on increasing a person’s ability to apply the knowledge Classroom or online information Coaching, Mentoring, Supervising “What” we do “How” we do it Compliance Knowledge + Skills + Ability = Competencies It is where we were It is where we are going

The Foundation of Creating a Culture of Competency

Job Descriptions Interviews Supervisions Professional development Employee performance reviews Career ladders

Competencies

Workforce Development Plan

Workforce Development Plan (WDP) is an assessment of the knowledge and skills of the current workforce linked to the anticipated knowledge and skills of the future workforce to best meet agency goals and objectives.

The Plan Will Include

Workforce Development Goals Recruitment, Talent Acquisition And Retention Strategies Workplace Culture Development Competency Based Employee Development Programs

Plan Submission

Your first WFD Plan is due by January 31, 2018 Plans can get submitted by emailing them to

Workforce@AzAHP.org

Workforce Development Alliance Contact Information

AHCCCS​

Bill Kennard Office of Healthcare Workforce Development Bill.Kennard@azahcccs.gov

Arizona Complete Health

Rodney Staggers

• Sr. Manager of Training & Workforce Development

RSTAGGERS@azcompletehealth.com

Care 1st

Mark Faul Workforce Development Administrator Mark.Faul@wellcare.com

Banner Health

Selena McDonald Workforce Development Sr. Manager Selena.McDonald@bannerhealth.com

Magellan Complete Care

Joel Conger Director of System Transformation jrconger@magellanhealth.com

Mercy Care

Sarah Hauck Workforce Development Administrator ​HauckS@MercyCareAZ.org

Steward Health Choice Arizona

Bethany Camp Workforce Development Administrator Bethany.Camp@steward.org

UnitedHealthcare

Allison Kjer Workforce Development Administrator allison.kjer@uhc.com ​