Winning Employee Retention Strategies for Today Fortify Conference November 7, 2018
52 27 59 Visit www.menti.com and use the code 52 27 59
Visit www.menti.com and use the code 52 27 59
BC Unemployment Rates (3 Month Moving Average as of October 2018) Below 5.0% Northeast 5.0-9.9% 4.3% North Coast/ Above 10.0% Nechako 4.7% British Columbia 4.5% Cariboo 4.7% Thompson Okanagan 5.5% Kootenay 6.2% Vancouver Island/Coast 4.5% Mainland/Southwest 4.2% Source: BC Stats Monthly Labour Force Survey
British Columbia Outlook (2018-2028) 48,200 57,800 Due To Growth + Openings Replacement Jobs Due To Retirement 106,000 Total Job Openings 2018 Tourism & Hospitality Jobs: 302,700
Top Demand Occupations by Sector Tourism & Hospitality Job Openings (2018 – 2028) 106,000 Restaurant and Food Service Managers 7,600 Management and Chefs 2,700 Supervisory Food Service Supervisors 1,600 Cooks 9,800 Skilled Occupations Bus Drivers 3,800 Food Counter Attendants & Kitchen Helpers 11,500 Front Line/ Entry Level F&B Servers 8,100
Top Demand Occupations by Sector Farms (includes Wine Grape / Hop Production) Job Openings (2018 – 2028) Managers in agriculture 2,747 General farm workers 1,192 Nursery and greenhouse workers 559 Harvesting labourers 384 Managers in horticulture 187
Top Demand Occupations by Sector Food & Beverage Manufacturing Job Openings (2018 – 2028) Labourers in food, beverage and associated products processing 1,944 Process control and machine operators, food, beverage and associated products processing 1,053 (includes brewers and winemakers) 856 Manufacturing managers Supervisors, food, beverage and associated products processing 468 Retail salespersons 381 336 Material handlers Sales and account representatives - wholesale trade (non-technical) 303 Senior managers - construction, transportation, production and utilities 230 210 Construction millwrights and industrial mechanics Janitors, caretakers and building superintendents 183
Changing Demographics % of population by age group 50% 40% 30% 20% 10% 0% 1985 1990 1995 2000 2005 2010 2015 2020 2025 2030 15 to 24 years 45+ years Source: BC Stats, 2017
Youth Population (15-24 year olds) 620 620 600 600 580 580 Thousands Thousands 560 560 540 540 520 520 500 500 480 480 2016 2016 2020 2020 2024 2024 2028 2028 2032 2032
Filling BC Job Openings 2018-2028 (All Industries) Other supply needed 15% From other provinces 8% New Entrants Age 15 to 29 (1st time in workforce) 50% International Immigrants 27%
Old Paradigm / New Paradigm Employees Meet Employers Meet Employer’s Needs Employee’s Needs Passive/Just-in-Time Active Hiring Hiring Minimum Wage Competitive Wage Fixed Schedule for Flexible Schedule Employer Convenience
Old Paradigm / New Paradigm Technical Managers People Managers Employee Direct & Control Engagement Minimal Training Personal Growth Accept Turnover Employee Loyalty
Employer Branding INVESTMENT IN PERKS TRAINING SELL IT! WORK LIFE WORK BALANCE ENVIRONMENT CAREER GROWTH
Would You Apply? Application Process: Submission of resume does not guarantee an interview . Only qualified applicants are encouraged to apply, Job Description: provided they meet the minimal The Grill is looking for a senior level cook requirements of the applicable skills required. Job Description: *Applications will not be accepted via Ski and Lodge Assistant email or in person .* **We thank all applicants for their interest Job Description: in Career opportunities with us, however, The Head Housekeeper is ultimately responsible for only those applicants we wish to interview overseeing all cleaning operations at the Lodge will receive a reply to their application.** ***ABSOLUTELY NO PHONE CALLS PLEASE***
Would You Apply?
Job posting Clear expectations What do you say about Paperwork/Handbook Co-workers On the job training that job now? Interview Manager support First day External training Employee engagement Do you share the Job offer Wages & benefits experience? First 90 days Coaching Leadership style Work tasks & Organizational culture responsibilities 10 9 9 8 8 8 8 7 7 7 7 7 6 6 6 6 6 5
EMPLOYEE JOURNEY MAP - Activity Think about a job you had in the past. Identify the touchpoints along your employment journey and rate how you felt about each of them. In a group, discuss your journey maps and choose one experience to share with the group.
Health & Safety = Retention
Training & Development
Training & Development
Customer service training for front-line employees Quality customer experiences await at www.SuperHost.ca
(Includes WHMIS) go2hr.ca/WorkplaceSafety
HR Resources
thank you! Ginger Brunner Regional HR Specialist gbrunner@go2hr.ca 778-721-5523 go2HR.ca
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