Why do I have to go first? Theres no I in Team Dorothy H IGH F IVE - - PowerPoint PPT Presentation

THE ROLE OF WOMEN IN CREATING WINNING TEAMS

April 2012

Why do I have to go first? There’s no ‘I’ in ‘Team’ Dorothy

HIGH FIVE!

NONE OF US IS AS SMART AS ALL OF US

 A team is a wonderful thing.  Difference between a team and a crowd  High Five energy!  Ensure everyone wants to be in the team – aim for

synergy/success (get everyone on board).

 Help ease uncertainty and anxiety.  Find things team members have in common.

PURPOSE, VALUES AND GOALS

 Work to achieve clarity of purpose – common

Vision/Values/Goals (clear objectives).

 Meet and greet team members properly–have mutual respect.  Set the team’s personal and professional goals high, and

always use good judgment.

 Ensure that there are clear team rules in place.  Be personally responsible for your team’s actions.  Let everyone talk and contribute – everyone's input is

• valuable. Believe in each other.

 Encourage team members to leave their ego at the door.

UNLEASHING AND DEVELOPING SKILLS

 Winning team members need

knowledge, skill, self belief and the right attitude to succeed.

 Often not 1 big idea in business,

but rather a series of smaller

• ngoing moments.

 Apply Situational Leadership.  Coaching and mentoring.  Knowledge sharing.

CREATING TEAM POWER

 Importance of Leadership – create the “mood”  Collective power of a group outshines individual

performance.

 Members are empowered – how much latitude and

freedom will you allow?

 Team spirit and culture is critical – ensure that the

members put the team goals ahead of their own, work/play for each other, and enjoy joint success.

 Ensure a “Sense of Belonging”

REPEATED REWARD AND RECOGNITION

 Catch them doing it right!  When you focus on the positive, you develop the habit

• f doing things right.

 No “one size fits all” solution.  Consider complete EVP  Recognise team as a

whole.

RELATIONSHIPS & TEAMS

 We are all in relationships.  Conflict resolved constructively.  Good relationships in teams require:

knowledge, trust, integrity, vulnerability, dependability.

 Trust leads to Understanding – that leads to Behaviour

– that leads to Results. “People admire your talents but love your

• vulnerability. Apologise when you are wrong, share

with people what you are about, be humble, tell your stories and be human”

– Ken & Margie Blanchard, March 2010.

5 DYSFUNCTIONS OF A TEAM (PATRICK LENCIONI)

• 5. Inattention to Results

Team members put their own needs (ego, career development, recognition etc.) ahead of collective goals.

• 4. Avoidance of Accountability

Lack of a clear plan of action, hesitancy and consequence management.

• 3. Lack of Commitment

Lack of direction and commitment makes employees (particularly high performers ) disgruntled.

• 2. Fear of Conflict

No open debate but rather behind-the-back discussions and comments.

• 1. Absence of Trust

No vulnerability and unwilling to admit mistakes, weaknesses or need for help.

WHERE ARE YOUR TEAM MEMBERS?

BYSTANDERS CHAMPIONS WEAK LINKS LOOSE CANONS

UNDERSTANDING COMMITMENT

Evangelists Saboteurs

WINNING TEAMS – USA EXPERIENCE

 Team ethos at Ritz Carlton – “Ladies and Gentlemen

serving Ladies and Gentlemen”.

 “As leaders, if you engage your employees at an

emotional level, they will engage your customers in the same way”.

 San Diego Padres – employees are referred to as

team members with a common team goal of “Making Major League Memories”.

WINNING TEAMS – USA EXPERIENCE

 Harrah’s Casinos – line-up meeting to reinforce

team objectives, hire for attitude and train for skills (winning culture), and coach up or coach out.

 Ken Blanchard Companies – change starts top-

down with a strong leadership team, have a culture of servant leadership (winning team members must ‘serve’ the vision), and with teams, get buy-in, alignment, action and consequences for non- performance.

WINNING TEAMS – USA EXPERIENCE

 Southwest Airlines – build trust by being transparent

and show people you trust them, the company culture is tight, stresses on teamwork and doing what is best in a selfless manner.

 Pike Place Fish Market – a team culture of energy,

fun and engagement exists, and ongoing training is important to ensure that the company philosophy and values are upheld by all.

BUSINESS LESSONS ON TEAMS

Guard against silo mentality (no knowledge sharing) and power in organisations. Often ego is put ahead of common sense. Admit your mistakes – 1st loss is often the cheapest. Avoid committees – have responsible team members. Understand the role of luck and circumstance (internal/external factors) in team success and failure

IN CLOSING

The nice thing about teamwork is that you always have others on your side.

~ Margaret Carty