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What will be covered? NewLaw An overview of Lexcel Implementing - PowerPoint PPT Presentation

Nov 23, 2022 •338 likes •461 views

Our clients are at the heart of everything we do Presentation Title : A law firms journey with Lexcel Name: Sarah Watkins - Senior Compliance and Risk Solicitor Date: 2 nd of June 2015 Email: sarah.watkins@new-law.co.uk What will be

  1. “ Our clients are at the heart of everything we do ” Presentation Title : A law firm’s journey with Lexcel Name: Sarah Watkins - Senior Compliance and Risk Solicitor Date: 2 nd of June 2015 Email: sarah.watkins@new-law.co.uk

  2. What will be covered? NewLaw An overview of Lexcel Implementing and maintaining Lexcel Benefits of Lexcel new-law.co.uk

  3. About NewLaw Established in 2004 Offices in Cardiff and Bristol Grown from 2 employees to over 400 Top 75 law firm Lexcel Accredited since 2011 First LDP to be licensed as an ABS Four joint venture ABS’ Bought by the Redde Group Plc February 2014 new-law.co.uk

  4. About NewLaw We provide services to our clients in the following areas: Fast Track Personal Injury Claims Serious Injury Employers Liability/Public Liability Occupational Illness Private Client new-law.co.uk

  5. About NewLaw Clients helped: 86,000 Compensation recovered: £453 million Biggest settlement to date: £8.2 million 91% of our clients feel valued by our service 95% of our clients would recommend us 0.1% complaints record new-law.co.uk

  6. An overview of Lexcel Lexcel is the Law Society's legal practice quality mark for excellence in legal practice management and excellence in client care. It provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability. The Lexcel practice management standard is only awarded to solicitors who meet the highest management and customer care standards. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management. new-law.co.uk

  7. An overview of Lexcel Lexcel defines quality management procedures in seven areas: Structure and Strategy Financial Management Information Management People Management Risk Management Client Care File and Case Management new-law.co.uk

  8. Implementing & maintaining Lexcel Challenges Lessons learnt Maintaining momentum Quality assurance Brand new-law.co.uk

  9. Implementing & maintaining Lexcel Engaging Staff: Communication Support Positive Approach new-law.co.uk

  10. Benefits of Lexcel Positive publicity Quality Assurance Auditing Continuous improvement new-law.co.uk

  11. Any questions? new-law.co.uk

  12. “Our clients are at the heart of everything we do” T: 0845 521 0945 E: info@new-law.co.uk T: @newlawnews W: new-law.co.uk

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