WESTERN CAPE GOVERNMENT TOURISM SAFETY STRATEGY 2 OCTOBER 2019 - PowerPoint PPT Presentation

WESTERN CAPE GOVERNMENT TOURISM SAFETY STRATEGY 2 OCTOBER 2019 Deputy Director General: Economic Development & Tourism | Rashid Toefy

Tourism Safety Ecosystem TMSAF Skills Tourist Attractions Hospitals Neighbourhood NDT SAT NSRI Cycling/running Development Watch TBCSA Hospitality clubs ACSA EMS Engaged Communities NGO’s CapeNature Metro Police Communities SANPARKS TSSP Embassies Preparedness BIG 7 & Emergency SAPS Partnerships & SAFE & WWF Response Associations Table Mountain Disaster Fund Management SECURE Private Security Forensics TOURIST Informed Tourists Cell Phone WESGRO Companies Development & Use CTT Drone Tech of Technology Companies JAMMS Apps Media Government LTO/RTO Tech device Banks SAT Silicon Cape manufacturers NPA SAMSA 2 SANPARKS NDT DEDAT DOCS SAPS

Tourism Safety Strategy 1. Tourism 5 Communication 2. Enforcement 3. Tourist Safety 6. Interventions 4. Tourist Safety Safety Forum Strategy Task Force & Partnerships Response & Security Tech Platform Form a formally Develop a Identify structured, Establish a Provide Identify comprehensive synergies to multi multi- assistance and innovative communication enable funding stakeholder stakeholder support to technologies strategy of cross- and enforcement tourist in that can act as integrating all platform collaborative task team distress an enabler to important initiatives and safety forum help address stakeholders. skills and solve core developments. tourist safety risks. Effective Data Tracking & Measurement System That which cannot be measured cannot be managed The more superior the quality of the data, the greater the insights derived, the more successful the interventions with increasingly tangible benefits 3

Lever 1 – Tourism Safety Forum 1. Tourism Safety Forum Ecosystem Seminar A formally structured, multi Biannually with Table Mountain stakeholder and collaborative safety next one taking Operational forum will be formed. place in November Meetings in 2019 partnership with All stakeholders to be represented, SAPS, SANPARKS & Sub forums have such as: Metro Police been formed Wesgro, Cape Town Tourism, SANPARKS have • addressing specific FEDHASA, SATSA, SAACI, AAVEA commenced risks as they Tourist attractions (Big 6) with biweekly emerge CapeNature & SANPARKS operational Enforcement authorities (SAPS, CCID, meetings as of NHW, Metro Police, NPA) August 2019. Communications Task • Tourism transporting mechanisms Team (Uber, Taxi, Hop on/off, ACSA, Car Tech sub forum • rentals) Communities & Public 4

Impact of Crime on Tourism Crime Incidents on the Mountain 5

Lever 2 – Enforcement Task Force Establish a Tourism Safety priority 2. Enforcement Task Force Integrated operational subcommittee at model already ProvJoints : A multi-stakeholder enforcement finalised for TMNP task team to be established between It was decided that • SAPS/SANPARKS/CoCT Tourism Safety is Professionally managed 24/7 • proposed to the Formally endorsed by SAPS • ProvJoints as a Operational models Partnership with NHWs and other • subcommittee of the for dedicated tourism community policing initiatives Priority Committee of law enforcement unit Partnering with NPA to enforce • Prioritised Crime . This are being considered prosecution decision is still to be for critical risks (e.g. ratified by ProvJoints. CBD & Table Mountain). 6

Lever 3 - Tourist Safety Response DEDAT’s current Tourism Safety Emergency Preparedness & 3. Tourist Safety and Support Programme (TSSP) Readiness Response provides assistance to tourists in distress. Continuously assessing and developing the safety and Objectives of TSSP are: security preparedness of all Assisting and supporting a • Practical and emotional tourist attractions within the tourist in distress leaves a support for tourists in need. Western Cape, such as: positive impression on the • 24-hour response capability, 7- Big 6 tourist and has the • days a week. Tour operators potential of eradicating • • Facilitation and liaison with all Other tourist havens (RIM etc) any negative impact they • key role-players and tourism stakeholders. have experienced. Established relationships with • Awareness and lobbying. consulates and embassies • Intervention or representation Consular briefings held at different levels. • Exploring the possibility • Programme has been in regularly to address topical of a call centre service existence for 10 years tourist related risks Seek or partnering at the synergies to address tourist TMC (Traffic safety needs. Management Centre) Serve as a source for data • Dial 107 gathering. 7

Lever 4 - Tourist Safety & Security Tech Platform Tourism Safety Tech Forum has been established Provides a meeting • Panic button, Kazala NW place for techies to app, Namola, Buzzer, present viable solutions 4. Tourist Safety & Security Telegraph etc. Forum includes proper • Tech Platform representation by law enforcement parties to A tech tool is currently assess the viability of Identification of being developed by solutions presented. innovative technologies DEDAT that will allow Match the solution that can act as an providers to the incidents against tourists enabler to help address custodians of the to be logged via a and solve core tourist initiatives/programmes simple app. This will allow addressing the safety risks. for data gathering and challenges faced. data intelligence . 8

Lever 5 - Tourism Safety Communication The Communication objectives Assessing the brand image ▪ 5. Tourism Safety of Western Cape as a are: Communication tourist destination by ▪ Build awareness of Tourism Safety among Strategy developing a tool to all stakeholders ▪ Secure the commitment and buy-in from measure the perception of all stakeholders. safety and security ▪ Influence specific policies or policymakers affecting tourists and A comprehensive around key aspects of Tourism Safety for monitoring it periodically Cape Town and the Western Cape as a communication strategy Tourism Destination. integrating all important We have done a provincial ▪ ▪ Encourage participation among stakeholders – wide survey via all researchers or partner bodies. RTO’s/Districts/LTO’s on safety government, businesses, related issues Tourism Safety Communication Task ▪ tourism associations, Team that consists of key tourism Develop a communication ▪ industries and communities stakeholders has been established (CTT, strategy addressing the most across the tourism value WESGRO, Provincial Government and pertinent and consistent theme CoCT.) chain across the province Tourism Safety Communication Plan has ▪ been developed and is being Safety FAQ’s have been ▪ implemented Visitors safety tips is distributed ▪ developed for international Tourism Safety Implementation Team has ▪ across the trade and tourists. been established (SATSA, SAACI, province/Airbnb/attractions FEDHASA, JAMMS & industry at large.) Good News stories are being ▪ Car rental agencies ▪ 9 written up constantly.

Lever 6 – Tourism Safety Partnerships Tourism Signage Audit Collaborating with and to verify and raise the leveraging the support 6. Tourism Safety Partnerships standard of signage from National across the province. Department of Tourism Commencing with 2 for the Tourism Safety Identification of synergies to towns this year. Monitors pilot to take enable funding of cross-platform place in WC Programme initiatives and skills developments Developing partnerships and in the National with organisations such Tourism Safety Forum. as Table Mountain Watch to integrate community as solution owners e.g. (Safe Zones). 100 Tourism Monitors Exploring funding opportunities have been deployed at such as: Working with TMNP and 100 more will Table Mountain Fund • communities affected WWF be deployed across the • with crime and tourism to World Trail fund • province by November drive social inclusion and Global Ambassadors Fund • 2019. SMME creation. Consulate partnership •

Tourism Safety Strategy 1. Tourism 5 Communication 2. Enforcement 3. Tourist Safety 6. Interventions 4. Tourist Safety Safety Forum Strategy Task Force & Partnerships Response & Security Tech Platform Form a formally Develop a Identify structured, Establish a Provide Identify comprehensive synergies to multi multi- assistance and innovative communication enable funding stakeholder stakeholder support to technologies strategy of cross- and enforcement tourist in that can act as integrating all platform collaborative task team distress an enabler to important initiatives and safety forum help address stakeholders. skills and solve core developments. tourist safety risks. Effective Data Tracking & Measurement System That which cannot be measured cannot be managed The more superior the quality of the data, the greater the insights derived, the more successful the interventions with increasingly tangible benefits 11

Contact Us RASHID TOEFY DEPUTY DIRECTOR GENERAL: DEPARTMENT OF ECONOMIC DEVELOPMENT & TOURISM Tel: Fax: +27(0)21 483 9291 +27(0)21 483 5399 Email : rashid.toefy@westerncape.gov.za www.westerncape.gov.za 80 St Georges Mall, 10 th Floor, Waldorf Arcade, Cape Town, 8000 12