WESTERN CAPE GOVERNMENT TOURISM SAFETY STRATEGY 2 OCTOBER 2019 - - PowerPoint PPT Presentation

WESTERN CAPE GOVERNMENT TOURISM SAFETY STRATEGY

2 OCTOBER 2019

Deputy Director General: Economic Development & Tourism | Rashid Toefy

Tourism Safety Ecosystem

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Engaged Communities Preparedness & Emergency Response Informed Tourists Government Development & Use

• f Technology

Partnerships & Associations

SAFE & SECURE TOURIST

Metro Police NDT SAT TBCSA Embassies Banks Tech device manufacturers Apps Disaster Management TSSP SAT Private Security EMS NSRI SAPS Hospitals SANPARKS BIG 7 Tourist Attractions Neighbourhood Watch CTT JAMMS LTO/RTO NPA SAPS NDT DOCS SAMSA DEDAT Media WESGRO Hospitality Forensics TMSAF Cycling/running clubs WWF Table Mountain Fund Skills Development CapeNature SANPARKS Drone Tech Companies Cell Phone Companies Communities ACSA Silicon Cape NGO’s

Tourism Safety Strategy

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• 6. Interventions

& Partnerships Identify synergies to enable funding

• f cross-

platform initiatives and skills developments. 5 Communication Strategy Develop a comprehensive communication strategy integrating all important stakeholders.

• 4. Tourist Safety

& Security Tech Platform Identify innovative technologies that can act as an enabler to help address and solve core tourist safety risks.

• 3. Tourist Safety

Response Provide assistance and support to tourist in distress

• 2. Enforcement

Task Force Establish a multi- stakeholder enforcement task team

• 1. Tourism

Safety Forum Form a formally structured, multi stakeholder and collaborative safety forum Effective Data Tracking & Measurement System That which cannot be measured cannot be managed The more superior the quality of the data, the greater the insights derived, the more successful the interventions with increasingly tangible benefits

Lever 1 – Tourism Safety Forum

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Ecosystem Seminar Biannually with next one taking place in November 2019 Sub forums have been formed addressing specific risks as they emerge Table Mountain Operational Meetings in partnership with SAPS, SANPARKS & Metro Police

• SANPARKS have

commenced with biweekly

• perational

meetings as of August 2019.

• 1. Tourism Safety Forum

A formally structured, multi stakeholder and collaborative safety forum will be formed. All stakeholders to be represented, such as: Wesgro, Cape Town Tourism, FEDHASA, SATSA, SAACI, AAVEA Tourist attractions (Big 6) CapeNature & SANPARKS Enforcement authorities (SAPS, CCID, NHW, Metro Police, NPA) Tourism transporting mechanisms (Uber, Taxi, Hop on/off, ACSA, Car rentals) Communities & Public

• Communications Task

Team

• Tech sub forum

Impact of Crime on Tourism

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Crime Incidents

• n the

Mountain

Lever 2 – Enforcement Task Force

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• 2. Enforcement Task Force

A multi-stakeholder enforcement task team to be established

• Professionally managed 24/7
• Formally endorsed by SAPS
• Partnership with NHWs and other

community policing initiatives

• Partnering with NPA to enforce

prosecution Establish a Tourism Safety priority subcommittee at ProvJoints:

• It was decided that

Tourism Safety is proposed to the ProvJoints as a subcommittee of the Priority Committee of Prioritised Crime. This decision is still to be ratified by ProvJoints. Integrated operational model already finalised for TMNP between SAPS/SANPARKS/CoCT Operational models for dedicated tourism law enforcement unit are being considered for critical risks (e.g. CBD & Table Mountain).

Lever 3 - Tourist Safety Response

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• 3. Tourist Safety

Response

Assisting and supporting a tourist in distress leaves a positive impression on the tourist and has the potential of eradicating any negative impact they have experienced.

DEDAT’s current Tourism Safety and Support Programme (TSSP) provides assistance to tourists in distress. Objectives of TSSP are:

• Practical

and emotional support for tourists in need.

• 24-hour response capability, 7-

days a week.

• Facilitation and liaison with all

key role-players and tourism stakeholders.

• Awareness and lobbying.
• Intervention or representation

at different levels.

• Programme

has been in existence for 10 years

Emergency Preparedness & Readiness Continuously assessing and developing the safety and security preparedness of all tourist attractions within the Western Cape, such as:

• Big 6
• Tour operators
• Other tourist havens (RIM etc)

Established relationships with consulates and embassies

• Consular briefings held

regularly to address topical tourist related risks Seek synergies to address tourist safety needs.

• Serve as a source for data

gathering. Exploring the possibility

• f a call centre service
• r partnering at the

TMC (Traffic Management Centre) Dial 107

Lever 4 - Tourist Safety & Security Tech Platform

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• 4. Tourist Safety & Security

Tech Platform Identification of innovative technologies that can act as an enabler to help address and solve core tourist safety risks.

Tourism Safety Tech Forum has been established

• Provides a meeting

place for techies to present viable solutions

• Forum includes proper

representation by law enforcement parties to assess the viability of solutions presented. Match the solution providers to the custodians of the initiatives/programmes addressing the challenges faced.

Panic button, Kazala NW app, Namola, Buzzer, Telegraph etc. A tech tool is currently being developed by DEDAT that will allow incidents against tourists to be logged via a simple app. This will allow for data gathering and data intelligence.

Lever 5 - Tourism Safety Communication

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• 5. Tourism Safety

Communication Strategy

A comprehensive communication strategy integrating all important stakeholders – government, businesses, tourism associations, industries and communities across the tourism value chain The Communication objectives are:

▪ Build awareness of Tourism Safety among all stakeholders ▪ Secure the commitment and buy-in from all stakeholders. ▪ Influence specific policies or policymakers around key aspects of Tourism Safety for Cape Town and the Western Cape as a Tourism Destination. ▪ Encourage participation among researchers or partner bodies. ▪ Tourism Safety Communication Task Team that consists of key tourism stakeholders has been established (CTT, WESGRO, Provincial Government and CoCT.) ▪ Tourism Safety Communication Plan has been developed and is being implemented ▪ Tourism Safety Implementation Team has been established (SATSA, SAACI, FEDHASA, JAMMS & industry at large.)

▪ Assessing the brand image

• f Western Cape as a

tourist destination by developing a tool to measure the perception of safety and security affecting tourists and monitoring it periodically ▪ We have done a provincial wide survey via all RTO’s/Districts/LTO’s on safety related issues ▪ Develop a communication strategy addressing the most pertinent and consistent theme across the province ▪ Visitors safety tips is distributed across the province/Airbnb/attractions ▪ Car rental agencies ▪ Safety FAQ’s have been developed for international trade and tourists. ▪ Good News stories are being written up constantly.

Lever 6 – Tourism Safety Partnerships

• 6. Tourism Safety Partnerships

Identification of synergies to enable funding of cross-platform initiatives and skills developments 100 Tourism Monitors have been deployed at TMNP and 100 more will be deployed across the province by November 2019. Collaborating with and leveraging the support from National Department of Tourism for the Tourism Safety Monitors pilot to take place in WC Programme and in the National Tourism Safety Forum. Tourism Signage Audit to verify and raise the standard of signage across the province. Commencing with 2 towns this year. Developing partnerships with organisations such as Table Mountain Watch to integrate community as solution owners e.g. (Safe Zones).

Exploring funding opportunities such as:

• Table Mountain Fund
• WWF
• World Trail fund
• Global Ambassadors Fund
• Consulate partnership

Working with communities affected with crime and tourism to drive social inclusion and SMME creation.

Tourism Safety Strategy

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• 6. Interventions

& Partnerships Identify synergies to enable funding

• f cross-

platform initiatives and skills developments. 5 Communication Strategy Develop a comprehensive communication strategy integrating all important stakeholders.

• 4. Tourist Safety

& Security Tech Platform Identify innovative technologies that can act as an enabler to help address and solve core tourist safety risks.

• 3. Tourist Safety

Response Provide assistance and support to tourist in distress

• 2. Enforcement

Task Force Establish a multi- stakeholder enforcement task team

• 1. Tourism

Safety Forum Form a formally structured, multi stakeholder and collaborative safety forum Effective Data Tracking & Measurement System That which cannot be measured cannot be managed The more superior the quality of the data, the greater the insights derived, the more successful the interventions with increasingly tangible benefits

Tel: Fax: www.westerncape.gov.za

Contact Us

RASHID TOEFY

DEPUTY DIRECTOR GENERAL: DEPARTMENT OF ECONOMIC DEVELOPMENT & TOURISM +27(0)21 483 9291 +27(0)21 483 5399

Email: rashid.toefy@westerncape.gov.za

80 St Georges Mall, 10th Floor, Waldorf Arcade, Cape Town, 8000

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