2016 GRADUATE RESEARCH FELLOWSHIP SPONSORED BY WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY YONGYEON CHO 11/13/2017 @ 3:15pm., SUN 3&4, 2017 HCD
QUESTIONS IMPROVE USER EXPERIENCE IN A HEALTHCARE MAIN ENTRY LOBBY? MEASURE WELLNESS DESIGN EXPERIENCE? ASSESS DESIGN IN OCCUPANCY OR DURING DESIGN PROCESS? AN EVALUATION TOOL, ENOUGH IN DIFFERENT CIRCUMSTANCES? WHAT DESIGN CONSIDERATIONS ARE IMPORTANT IN HEALTHCARE DESIGN? WELLNESS DESIGN FEATURES = IMPORTANT DESIGN FEATURES? WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
OBJECTIVES OF THE PRESENTATION WELLNESS CONCEPT in the healthcare environmental design (10MIN) Existing healthcare DESIGN EVALUATION TOOLS & GUIDELINES (15MIN) NEW PROCESS to produce a USER-CENTERED wellness design evaluation tool (15MIN) THE HEALTHCARE MAIN ENTRY LOBBY WELLNESS DESIGN EVALUATION TOOL (10MIN) WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEFINITION OF WELLNESS RELATED CONCEPTS HEALTH refer more closely to physical, and mental health and to healthy social relationships. WELL-BEING refer to all aspects of quality of life, including financial, occupational and community aspects. WELLNESS refer to a similar meaning of health including spiritual, intellectual, and environmental aspects WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT STRESS HEALING ENVIRONMENT SUPPORTIVE DESIGN ACTIVE DESIGN WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT STRESS Stress is linked with psychological, physiological, • and behavioral dimensions of wellness (Ulrich, 1991, p.99) Recent research suggests that the severe stress • experienced by caregivers has suppressive effects on their immune system functioning (Kiecolt-Glaser et al., 1987) WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT HEALING ENVIRONMENT Healthcare physical environment may have an • impact on health by influencing the behaviors, actions, and interactions of patients and their families as well as staff members (Schweitzer et al, 2004) The influence of the physical environment on the • healing process and elaborated further that the physical environment also contributed towards a better quality of life (Joseph, 2006) WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT SUPPORTIVE DESIGN Ulrich (1991) developed a supportive design • theory that explains essential aspects of healthcare facilities design that help to create an optimum healing environment (Escobar, 2014) Fostering a perception of control, promoting • social support and providing access to nature and other positive distractions (Ulrich. 1991) WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT ACTIVE DESIGN Active design is an environmental design that • encourages physical activities, based on current academic research as well as best practices and cost-effective solutions. Active design promises benefits not only for the • health of the public but also for the areas of both environmentally friendly design and universal design (Active Design Guidelines, 2010). WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE IMPROVEMENT OF USER’S EXPERIENCE OPTIMAL POSITIVE DISTRACTION ENHANCING USER’S SENSE OF CONTROL ASPECTS OF SOCIAL SUPPORT ENHANCEMENT OF SAFETY AND SECURITY WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE IMPROVEMENT OF USER’S EXPERIENCE Entrance experience • Check-in experience • Waiting experience • Wayfinding experience • Amenities • WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE OPTIMAL POSITIVE DISTRACTION Natural elements • Sensory aspects • WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE ENHANCING USER’S SENSE OF CONTROL Privacy • Physical activities • WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE ASPECTS OF SOCIAL SUPPORT Furniture layout • Space configuration • WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE ENHANCEMENT OF SAFETY AND SECURITY Entry access control • Cleanness • Hand washing and hygiene • WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE CONTENT ANALYSIS 6 EXISTING EVALUATION TOOLS & DESIGN GUIDELINES 1. Patient Room Post Occupancy Evaluation Tool – The Center for health design 2. Clinic Design Post Occupancy Evaluation Toolkit - The Center for health design 3. Guidelines for Design and Construction of Health Care Facilities - The Facility Guidelines Institute 4. LEED V2009 for Healthcare - U.S Green Building Council 5. Building Occupants Survey System Australia - Building Research & Information 6. Centers for Disease Control and Prevention Work Health Score Card - Centers for Disease Control and Prevention WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE 6 EVALUATION TOOLS AND GUIDELINES ARE CHOSEN ON THE BASIS OF THE FOLLOWING 1. The tools and guidelines are related to the built environment, including interior spaces. 2. The tools and guidelines are not specific to a main lobby (waiting area, public space) in healthcare design environments. 3. The tools and guidelines are related to human health and wellness. 4. The tools and guidelines have been updated or published before 2014. 5. The tools and guidelines are open to public. WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE 5 STEPS OF CONTENT ANALYSIS STEP 1. Reviewing MAJOR CATEGORIES of the WELLNESS concept applied to the PUBLIC SPACE. STEP 2. REORGANIZING the selected major criteria according to the 5 WELLNESS DESIGN CRITERIA. STEP 3. Categorizing SPECIFIC CRITERIA of the selected major criteria into 20 DESIGN FEATURES. STEP 4. REORGANIZING the specific criteria into 5 wellness design criteria and 20 DESIGN FEATURES. STEP 5. SUMMARIZING each of the specific criteria into A PHRASE. WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE STEP 1. Reviewing major categories of the wellness concept applied to the lobby design. PRPOE CDPOE GDCHF Wellne Wellne Wellne Lobby Lobby Lobby EBD goals Design principles Space planning ss ss ss ○ ○ ○ ○ Improve mobility and reduce falls Enhance Privacy Nursing units ○ ○ ○ ○ Reduce risk of injury Improve access and wayfinding Diagnostic and treatment locations ○ ○ ○ ○ ○ ○ Reduce risk of contamination Enhance waiting experience Patient support service ○ ○ ○ ○ ○ Improve hand sanitation Enhance communication/ interaction between General support services and facilities staff and patient ○ ○ ○ ○ Provide safe delivery of care Enhance communication/ teamwork between Public and administrative areas staff members ○ ○ Provide efficient delivery of care Reduce patient anxiety Design and construction requirements ○ ○ ○ Improve communication Reduce patient infection risk Building systems ○ ○ Improve staff health Reduce staff stress and improve job satisfactio n ○ ○ ○ Improve job satisfaction Improve patient flow and throughout ○ ○ Reduce patient pain, stress, anxiety, and del Reduce resource consumption irium ○ ○ ○ Enable & Enhance patient sense of control Improve recycling and reduce waste ○ ○ ○ ○ Improve patient engagement Provide a healthy environment (reduce neg ative health effects) ○ ○ ○ ○ Improve patient satisfaction Enhance security (patient staff facility) ○ ○ ○ ○ Improve family presence and engagement in Incorporate state-of-art technology patient care ○ ○ Improve comfort ○ ○ Reduce noise ○ ○ Respect privacy ○ Ensure durability ○ Enable change readiness/ Future-proofing ○ ○ Enhance sustainability Provide return on investment WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
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