Welcome to the Technology Competencies for Libraries Webinar • If you can hear us, click the button below • If you can’t hear us, click the button below and we will troubleshoot • Phone access also available as alternative to VOIP – dial 1-866-915-8780 – click the icon below for your unique PIN # • For closed captioning – type /cc into the chat box – repeat the command to turn it off
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Audio • VOIP - click and hold the button over the chat box to talk • OR, press and hold the CTRL key on keyboard Welcome to the Technology Competencies for Libraries Webinar . We’ll begin at the top of the hour. Please indicate: If you can hear us, click the button below If you can’t hear us, click the button below and we will troubleshoot
Community Manager Jennifer Peterson TechAtlas Project Coordinator Kendra Morgan Who are we?
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Technology Competencies for Libraries
About WebJunction Our mission is to bridge the barriers to learning by open, affordable, learning communities. Our members take take courses, attend events, and network with others – all in an environment that fosters collaboration and mutual support.
About this session on Technology Competencies • WebJunction’s April focus is on Technology Planning and we have also just launched our technology competencies online – perfect timing! • We’ll hear from 3 libraries about their work with competencies so that you have a great place to start the work in your library. • After all the speakers have presented, we’ll have time for questions at the end. Post your questions in the chat box when they come to you and we’ll keep track of them to ask at the end.
In this webinar we will hear from: • Lori Reed, Public Library of Charlotte and Mecklenburg County • Phyllis Winfield and Kim Gales, Worthington Libraries • Kris Rosenburg, St. Johns County Public Library System
Developing Staff IT Support Skills Lori Reed Employee Learning & Development Coordinator Public Library of Charlotte & Mecklenburg County Company LOGO For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Technology Surge • Explosion of technology options • Greater demand for services • Higher & Higher user expectations • Everyone is a creator 2000 2001 2003 2004 2005 2006 2007 2008 2009 For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
The Old Model Staffing Collections Facilities Technology Funding For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
The New Model Real & Real & Highly Skilled & Virtual Virtual Trained Staff Collections Facilities Technology Funding For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Where We Were Help! I plugged the thingie into the thing, but it still doesn't work! For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Core Competencies and Our Mission • Enables staff to be more technologically self- sufficient professionally and personally • Enables staff to assist the public more effectively thus providing increased levels of Service Excellence • Enables all staff to take part in lifelong learning of the community in regards to technology For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Core Comp Model Specific Technology Competencies • AV Knowledge • Imaging Core IV • Public Technology & Training Advanced CustomerSupport Competencies • Envisionware Core III • LPT One CustomerSupport Competencies • Searching the catalog Core II • Using Horizon (ILS) Basic Competencies • Accessing the Intranet Core I • Entering timesheets in PeopleSoft • Printing • Saving files For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
A Recipe for Blended Learning Ingredients: •Assessment with built in learning opportunities •Instructor led classroom training •Small, informal sessions in a workroom •Staff training other staff •E-learning/Web based training •Job aids/Tip sheets •On the job coaching •Other media and events (CD’s, videos, etc.) Directions: •Mix ingredients according to staff needs For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
“ Thanks. It was nice to learn all the terminology. Now I feel like I could even take my PC at home apart with no problem.” For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
5 Month Learning Blitz For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Results For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Tips for Successful Implementation • Management buy in • Involve staff from the beginning • Address fears up front • Communicate • Identify your champions • Accountability • Written goals/development plan • Reward success and failures • Be prepared for change! For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Questions? Contact me Lori Reed (704) 416-0454 lreed@plcmc.org LibraryTrainer.com You can view a copy of this presentation at: http://www.slideshare.net/lorireed You can view a list of PLCMC’s Technnology Competencies at: http://tinyurl.com/plcmccore For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Presented by Phyllis Winfield & Kim Gales Worthington Libraries, Ohio
To complement our proactive customer service model, which was implemented in 2006 � Focusing on competencies reinforces the behavioral expectations we have for exemplary customer service. For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
� Began in summer 2006 � Developed with a staff work group in just 2 months, and also included complete revision of all position descriptions � Ohio Library Council’s Ohio Public Library Core Competencies, Washington-Centerville Public Library (Ohio), Multnomah County Library (Oregon), National Library of Canada and the Toronto Public Library were used as models For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
� Eight Core Competencies & five Position Specific Competencies were incorporated into our position descriptions � Introduced at staff meetings in fall of 2006 � The performance evaluation instrument was then revised to include the new competencies in fall of 2007 � Re-training in fall of 2008 For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
CORE Competencies CORE Competencies � The knowledge, skills, attitudes, values and behaviors that all employees are expected to demonstrate. � Adaptability Adaptability � Customer Service Customer Service � Communication Communication � Technology Technology � Organization Organizational Awareness al Awareness � Teamwork Teamwork � Personal Responsibility Personal Responsibility � Problem Solving Problem Solving For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Position Specific Position Specific � Skills, Knowledge, attitudes, values and behaviors necessary to an individual’s success in a position and to the overall success of the Library (vary by position) � Applied Library Knowledge Applied Library Knowledge � Effective Supervision Effective Supervision � Marketing and Public Relations Marketing and Public Relations � Project/Program Management Project/Program Management � Resource Management Resource Management For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Technology CORE competency Technology CORE competency � The ability to use equipment, materials, and processes to do work. Demonstrated behaviors � Readily uses technology that is necessary to the position � Keeps current on changes in technology that are necessary to the position For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Using Technology to serve Customers � Staff Intranet � WPL website www.worthingtonlibraries.org � Instant messaging (Ask a Librarian) � Blogs � Podcasting and YouTube videos � Twitter � WinWay resume writer � Facebook, MySpace pages For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
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