Welcome to the Technology Competencies for Libraries Webinar If - - PowerPoint PPT Presentation

Welcome to the Technology Competencies for Libraries Webinar

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Welcome to the Technology Competencies for Libraries Webinar. We’ll begin at the top of the hour. Please indicate: If you can hear us, click the button below If you can’t hear us, click the button below and we will troubleshoot

Who are we?

Kendra Morgan TechAtlas Project Coordinator Jennifer Peterson Community Manager

Click the arrow tool at left, then click on map where you are located.

Technology Competencies for Libraries

About WebJunction

Our mission is to bridge the barriers to learning by open, affordable, learning communities. Our members take take courses, attend events, and network with others – all in an environment that fosters collaboration and mutual support.

About this session on Technology Competencies

• WebJunction’s April focus is on Technology

Planning and we have also just launched our technology competencies online – perfect timing!

• We’ll hear from 3 libraries about their work with

competencies so that you have a great place to start the work in your library.

• After all the speakers have presented, we’ll have

time for questions at the end. Post your questions in the chat box when they come to you and we’ll keep track of them to ask at the end.

In this webinar we will hear from:

• Lori Reed,

Public Library of Charlotte and Mecklenburg County

• Phyllis Winfield and Kim Gales,

Worthington Libraries

• Kris Rosenburg,
• St. Johns County Public Library System

Company

LOGO

Lori Reed

Employee Learning & Development Coordinator Public Library of Charlotte & Mecklenburg County

Developing Staff IT Support Skills

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For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

• Explosion of technology options
• Greater demand for services
• Higher & Higher user expectations
• Everyone is a creator

2000 2001 2003 2004 2005 2006 2007 2008 2009

Technology Surge

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The Old Model

Funding

Technology Facilities Collections Staffing

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The New Model

Funding

Highly Skilled & Trained Staff

Technology

Real & Virtual Collections Real & Virtual Facilities

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Where We Were

Help! I plugged the thingie into the thing, but it still doesn't work!

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Core Competencies and Our Mission

• Enables staff to be more technologically self-

sufficient professionally and personally

• Enables staff to assist the public more effectively

thus providing increased levels of Service Excellence

• Enables all staff to take part in lifelong learning
• f the community in regards to technology

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Core Comp Model

Core IV Core III Core II Core I

Specific Technology Competencies

• AV Knowledge
• Imaging
• Public Technology & Training

Advanced CustomerSupport Competencies

• Envisionware
• LPT One

CustomerSupport Competencies

• Searching the catalog
• Using Horizon (ILS)

Basic Competencies

• Accessing the Intranet
• Entering timesheets in PeopleSoft
• Printing
• Saving files

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

A Recipe for Blended Learning Ingredients:

• Assessment with built in learning opportunities
• Instructor led classroom training
• Small, informal sessions in a workroom
• Staff training other staff
• E-learning/Web based training
• Job aids/Tip sheets
• On the job coaching
• Other media and events (CD’s, videos, etc.)

Directions:

• Mix ingredients according to staff needs

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“Thanks. It was nice to learn all the terminology. Now I feel like I could even take my PC at home apart with no problem.”

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5 Month Learning Blitz

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Results

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Tips for Successful Implementation

• Management buy in
• Involve staff from the beginning
• Address fears up front
• Communicate
• Identify your champions
• Accountability
• Written goals/development plan
• Reward success and failures
• Be prepared for change!

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Questions? Contact me Lori Reed

(704) 416-0454 lreed@plcmc.org LibraryTrainer.com

You can view a copy of this presentation at: http://www.slideshare.net/lorireed You can view a list of PLCMC’s Technnology Competencies at: http://tinyurl.com/plcmccore

Presented by Phyllis Winfield & Kim Gales Worthington Libraries, Ohio

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To complement our proactive customer service model, which was implemented in 2006

Focusing on competencies reinforces the

behavioral expectations we have for exemplary customer service.

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Began in summer 2006 Developed with a staff work group in just 2

months, and also included complete revision

• f all position descriptions

Ohio Library Council’s Ohio Public Library

Core Competencies, Washington-Centerville Public Library (Ohio), Multnomah County Library (Oregon), National Library of Canada and the Toronto Public Library were used as models

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Eight Core Competencies & five Position

Specific Competencies were incorporated into

• ur position descriptions

Introduced at staff meetings in fall of 2006 The performance evaluation instrument was

then revised to include the new competencies in fall of 2007

Re-training in fall of 2008

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CORE Competencies CORE Competencies

The knowledge, skills, attitudes, values and

behaviors that all employees are expected to demonstrate.

Adaptability Adaptability Customer Service Customer Service Communication Communication Technology Technology Organization Organizational Awareness al Awareness Teamwork Teamwork Personal Responsibility Personal Responsibility Problem Solving Problem Solving

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Position Specific Position Specific

Skills, Knowledge, attitudes, values and

behaviors necessary to an individual’s success in a position and to the overall success of the Library (vary by position)

Applied Library Knowledge Applied Library Knowledge Effective Supervision Effective Supervision Marketing and Public Relations Marketing and Public Relations Project/Program Management Project/Program Management Resource Management Resource Management

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Technology CORE competency Technology CORE competency

The ability to use equipment, materials, and

processes to do work. Demonstrated behaviors

Readily uses technology that is necessary to

the position

Keeps current on changes in technology that

are necessary to the position

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Using Technology to serve Customers

Staff Intranet WPL website www.worthingtonlibraries.org Instant messaging (Ask a Librarian) Blogs Podcasting and YouTube videos Twitter WinWay resume writer Facebook, MySpace pages

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Time constraints Synthesizing the research findings (getting

models from other libraries was not a problem)

Achieving consensus Getting staff buy-in Staff accountability

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Allow at least a year to complete the process Involve staff at all levels to increase buy-in Start with a few focus groups to introduce the

concept

Make it a part of your organizational culture –

talk about all of the time

Consider private sector

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Must be a part of your position descriptions,

performance management and/or merit pay system to be effective

Train, train, train your supervisors and then

your employees

Reassess on a regular basis and revise

position descriptions and performance evaluation instruments as needed

• St. John’s County

Public Library System

Kris Rosenburg

It was first determined that there was a need for training through branch managers request. Management Team decided to survey all staff to see what kind of training might be needed. Our Technical Services Director went through TechAtlas and created a survey for all staff to complete to determine strengths/weaknesses. Survey results were compiled and it was determined that there should be a basic level of technology competency in

• rder for staff to be able to perform their job functions.

Core competencies from other libraries and WebJunction were evaluated to develop our own Core Competency Plan.

How the process began at SJCPLS

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• Based on job descriptions, minimum levels of knowledge

were determined and written out in detail.

• Our Technology Team met to review, recommend

changes and finalize the core competency levels.

• Each staff member was assessed individually and those

that needed further training were provided a handout with

• ptions to meet those training needs.

Online tutorials Webinars NEFLIN classes On-the-Spot Training Group Classes through the County

How the process began at SJCPLS

Individual Assessments

Pros

Cons

1. Strengths and weaknesses are

• bvious when staff member has

to demonstrate competency. 2. You can provide on-the-spot training for minor things. 1. Takes a lot of time to assess each staff member individually. 2. Arranging time to meet with everyone.

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What’s our next step?

• Compile results and share them with the Branch

Managers.

• Develop any specialized training that may be needed

based on the Core Competency review.

• Survey staff again to measure success and

determine future needs.

• Continue to provide staff with up-to-date technology

news and avenues for continued growth.

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Questions for our presenters?

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WebJunction Resources

WebJunction.org/techatlas

TechAtlas Staff Skills Survey

• Staff receive survey through

email (can also be printed).

• Staff respond about their

experience with the various skill type

• Results are collected in

TechAtlas.

• Reminders can be sent to

those who haven’t completed the survey.

• Results can be used to help

determine training needs and also see who might be a resource for training.

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

WebJunction Technology Competencies

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

WebJunction Technology Competencies

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

Upcoming Events with WebJunction

Webinars

• Finding Funding for Preservations

May 5, 2:00pm (Eastern)

• Montana Libraries: Spanish Language Outreach Successes

Mary 13, 2:00pm (Eastern) WebJunction for Organizations

• Learn about WebJunction partnerships and products.

May 6, 2:00pm (Eastern) Register and learn more on the Events Calendar: http://webjunction.org/events

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Thank you!