Welcome to the Northshore SHRM Professional Development Meeting - - PowerPoint PPT Presentation

Welcome to the Northshore SHRM Professional Development Meeting

Innovative Recruiting in 2nd Half 2020 Post COVID19?

Perry Sholes SHRM SCP - SPHR

About the Speaker

• Owner, Progressive HR Strategies Inc. HR

Consulting Practice

• President, New Orleans Society of Human Resource

Management (NOLA SHRM)

• Board Member, New Orleans Regional Black

Chamber of Commerce

• Diversity Director Louisiana Society of Human

Resource Management (NOLA SHRM)

• Restaurant, Retail, Consumer Products, Private

Equity, NFP, Small and Growth Businesses

• SPHR, SHRM SCP, EMBA, MBTI Practitioner, 360

Feedback & Certified Talent Optimization Consultant

Innovative Recruiting in 2nd Half 2020 Post COVID19?

This session is about helping our companies rethink how we source, select and retain diverse talent in a Post COVID 19 world. We will examine concepts for hiring the best and diverse talent available in our market. We will also examine how unbiased, data rich and structured processes, yield the best and diverse talent! Via ZOOM? It’s 2020, and yes, we are still having the biggest challenge of our lifetime. The War for Talent continues, but what happens if you never met the Talent Face to Face? Is that possible?

Learning Objectives

At the conclusion of this session, participants will be able to Identify key trends in 2020, the implications to the business and technologies available to adapt to COVID19 world.

Demonstrate

Define Big Data and Predictive Technologies; how they can transform talent selection and retention initiatives within a company

Define

Explain how Culture impacts candidate attraction to the company and how Misunderstanding Culture Fit impacts Diversity in recruiting

Explain

Identify data, tools and resources that help screen and assess candidates and transform recruiting systems into the 2020 and beyond

Identify

Quiz for Gift Phone Charger

• At the end of the prepared content

there will be a short QUIZ.

• First person with the most correct

answers, WINS!!

• Answers in the Chat Box.

Culture at the top: 6 recruitment trends for 2020 and beyond – Company Match

Culture Diversity and Inclusion AI & Predictive Technology Dealing with economic changes Employer Branding and recruitment marketing Social Media and Whatsapp https://www.companymatch.me/news/english/6-recruitment-trends- for-2020/

CULTURE AT THE TOP – JULY 2019

• And rightfully so. Companies with better cultures often have more

satisfied customers, perform better financially and attract talent more

• easily. This last point is, of course, very important for Recruiters and Hiring
• Experts. According to a survey by Glassdoor, 77% of the participants

would consider a company’s culture before applying for a job there, and 56% percent think company culture is more important than salary when it comes to job satisfaction.

• This is the case, especially among millennials and other generations

under the age of 45. Meaning, that this trend will increase, the more millennials and candidates from generation Z enter the job market.

CULTURE AT THE TOP

MISUNDERSTANDINGS AROUND THE TERM ‘CULTURAL FIT’

Jo Geraghty, Consultant at Culture Consultancy writes

• n hrzone.com:

Let’s take the time now to dispel one myth; In our white paper Cultural Fit in Recruitment, we write: Many Recruiters and Hiring Managers still solely rely on their gut feeling when it comes to assessing the applicant’s character and personality fit.

SUPPLEMENTARY FIT & COMPLEMENTARY FIT

Not bias but a rather objective approach should be developed that focuses on both “Supplementary Fit” and “Complementary Fit”. These describe the character traits and attributes that reflect the existing culture and as well as those characteristics that further develop the culture and steer it in the right direction. Look at each candidate and see to what extent he has similarities with the culture and core values, but also to what extent he can contribute to the culture within the company and make it better.

Science & Hiring for FIT – Team A

Without Candidate A Need to Improve Results & Consistency

Candidate A

Science & Hiring for FIT – Team A

Need to Improve Results & Consistency Example of Technology assisting with FIT:

• Supplementary Fit
• Complementary Fit

THE JOURNEY OF AI & PREDICTIVE TECHNOLOGY Talking about recruitment technology, people have been trying to improve their recruitment process with AI for a while now. Artificial Intelligence is a hot topic. I’m sure AI will soon help us all to find the ideal candidates through automated pre-selection.

Source: Schmidt, Frank L. and Oh, In‐Sue and Shaffer, Jonathan A., The Validity and Utility of Selection Methods in Personnel Psychology: Practical and Theoretical Implications

• f 100 Years of Research Findings (October 17, 2016). Fox School of Business Research Paper. Available at SSRN: https://ssrn.com/abstract=2853669

Processes that minimize Biases during Hiring

Recruiting Trends 2020 Report: Predictions for the Year Ahead – Yello Blog

Recruitment operations teams will be a must-have HR teams will become data analysts Diversity & inclusion efforts will drive business success Automation is the answer We’ll redefine “candidate experience” “Worktirement” will replace retirement Remote work is on the rise HR leaders will become business partners Employee benefits will expand Recruiters will become marketers https://yello.co/blog/top-recruiting-trends/

WHAT IS BIG DATA AND HOW DOES IT WORK? DOMO?

We chat on Facebook, post pictures on Instagram, shop on Amazon and track activities with smartwatches – all of those actions generate data. We are basically living in a world that revolves around Big Data. All this data is not only extremely complex but also produced in real-time, constantly. Daily, users of the Internet generate 2.5 quintillion bytes of data, on average, according to recent research cites by Domo.

WHAT IS BIG DATA AND HOW DOES IT WORK?

The term ‘Big Data’ thus refers not only to those gigantic data sets but also to the techniques, tools, and frameworks that can be used to analyze them. Big Data thereby relies on a logical principle: The more we know, the more precise can we predict what comes next. Relationships and connections emerge, by comparing more data points, which then can be used to predict possible future scenarios and make smarter decisions.

HOW DOES BIG DATA TRANSFORM RECRUITING?

Recruiting is undergoing a lot of change due to the availability of Big Data and analytics technologies. Here are the three biggest opportunities for Big Data in recruiting:

1.Optimizing the Employer Brand; analyze social media posts or survey responses to determine how successful your brand really is 2.Focusing on most successful recruiting channels; social media campaigns, headhunters, online job sites 3.Replacing gut feeling with Cultural Fit: compare and analyze candidates skill sets and past experiences but also to measure their cultural fit with a company’s culture

Predictive Technology

• Technology can be a great asset to recruiters during the

hiring process, especially predictive technology. If you’re unfamiliar, predictive technology is a body of tools capable of discovering and analyzing patterns in data so that past behavior can be used to forecast likely future behavior. Bias Killer

Automation is the answer

• Recruitment technology continues to become more and more advanced,

streamlining the hiring process and significantly reducing the administrative burden associated with attracting and onboarding new talent.

• Talent acquisition professionals know that tasks like interview scheduling take

up a significant portion of the process, and recruitment automation tools make it easy for recruiters to eliminate repetitive tasks, communicate with candidates more quickly, and build more personal relationships.

• That’s important, especially for Gen Z job seekers — who rank their relationship

with their recruiter as the most impactful factor when deciding whether to accept a new role.

Remote work is on the rise Flex Jobs 11.2019

• Remote work will continue to grow as a workplace trend in 2020. The co-working space

sector has grown an average of 23% annually since 2010, and more spaces are opening every day. Many companies are opening coworking hubs in cities they don’t currently

• perate, allowing organizations to capitalize on talent in areas that were previously out of

reach.

• Not only is this good news for businesses looking to cut operating costs, but it’s an

important consideration for human resources teams. Recruiters will need to expand their search nationally and globally to consider talent in remote locations, and company culture will need to evolve to include effective work-from-home policies, employee inclusion initiatives and more.

Remote Work is Here To Stay?

SHRM March 2020

Employee benefits will expand

• If unemployment rates remain low, employers likely will continue

to increase benefits in 2020 as a way to attract and retain talent. In addition to standards such as health insurance, expect companies to consider in-demand employee benefits such as:

• Student debt repayment
• Financial wellness programs
• Family planning
• Transportation reimbursement
• Paid medical and family leave
• Pet insurance and “paw-ternity” leave

Looking Ahead: 2020 Workplace Trends, Flex Jobs November 6, 2019

2020 Recruiting Checklist for Directors of Talent Acquisition Yello Blog

Update your job descriptions Streamline your recruitment events strategy Re-engage passive candidates Implement video interviewing Review your onboarding process Update Your internship program

https://yello.co/blog/recruiting-checklist-for-directors-of-talent-acquisition/

Update your job descriptions

• Pro tip: The Yello Recruiting Study reveals that Generation Z

applicants are more invested in their job duties and responsibilities than previous generations. Make sure your job descriptions highlight the impact a new employee will have on your company, and how they’ll fit into your overall business strategy.

• Spring 2019

Getting Hiring Manager Input

2020 Tools & Solutions

Case Study Job Description & Manager input meets Predictive Technology

What if: Set a Job Target in the Software

Case Study

• Job Assessment
• 10–15 minutes

What if: Combination

• f

Behavioral Assessment with the Job Assessment

Technology Helping with unbiased selection

Review your onboarding process

EMPLOYEE ONBOARDING ISN’T JUST ABOUT

• PAPERWORK. IT’S ABOUT SETTING UP NEW

HIRES FOR LONG-TERM SUCCESS BY EMBEDDING THEM INTO COMPANY CULTURE, ENSURING JOB ROLE CLARITY AND MAINTAINING A CONSISTENT EMPLOYEE EXPERIENCE. IF YOU DON’T HAVE A NEW HIRE ONBOARDING CHECKLIST, NOW IS THE TIME TO IMPLEMENT ONE. LEVERAGE TECHNOLOGY, ASSESSMENTS/SCIENCE TO HELP WITH ON- BOARDING BASED THE CANDIDATE’S COMMUNICATION STYLE, BEHAVIORS, DRIVES, AND MOTIVATIONS.

2020 Tools & Solutions Case Study On Boarding Tools Predictive Technology

SHRM Foundation Best Practices 2010

SHRM Foundation Model

Relationship Guide

Compare two people and discover how they will work

• together. You’ll quickly identify

relationship strengths, cautions, and tips to communicate best with one another. What If the Manager had this on Day 1 for Onboarding? Leverage Technology

THE PREDICTIVEINDEX 36

Update Your internship program

• If executed well, your internship program can be your best source

for filling entry-level positions down the road. Improve your intern conversion rate by tasking interns with real projects that will generate results.

• Check in regularly to ensure interns are receiving the guidance

they need. Internship programs can be a great way to develop a talent pipeline.

Best Practices from NACE

• Holding an orientation session for managers and mentors and a separate session for students.
• Providing a handbook or website that serves as a guide, answers frequently asked questions and

communicates work rules in a welcoming way. A website for interns has the advantage of being easy to change and can be a way for interns to meet each other. Adaptive uses a special Facebook page for this purpose.

• Providing housing and relocation assistance.
• Offering scholarships.
• Offering flex time or other different work schedules.
• Having an intern manager. If a full-time position is not feasible, NACE suggests using a graduate

student working on his or her HR degree as an intern to take charge of the internship program.

• Inviting college career center staff and faculty to visit the interns.
• Offering training or encouraging taking outside classes.
• Conducting exit interviews.

Returnship Program

• Companies are launching “Returnship” programs to draw in

applicants who may want to come back to work but have been

• ut of the workforce for some time. Such arrangements are

flourishing due to their success rates, the tight labor market and companies' attempts to diversify their workforces.

• Returning Mom’s
• Formerly Incarcerated
• Seniors

Top 5 Trends In Recruitment And Hiring for 2020 – Talent Lyft Blog

January 16, 2020

Recruitment trend #1: Focus on company culture Recruitment trend #2: Artificial intelligence will aid the recruitment process Recruitment trend #3: Potential candidates will find jobs through a mobile device Recruitment trend #4: HR Managers will prioritize diversity and inclusion

Recruitment trend #5: Establish the 21st century recruiter

Recruiter’s Life

Recruitment trend #5: Establish the 21st century recruiter

• With the help of the ever-modifying technology and AI, the

21st-century recruiter brings a new set of skills and expertise in finding the top talents. Recruiters should also be able to deliver solutions and outcomes designed to be faster and more impactful ways than ever.

January 16, 2020

What is Recruitment Operations?

• Recruiting operations is a function that defines work processes,

helps talent acquisition teams run more efficiently, and oversees logistics like interview scheduling, offer processing, and onboarding. In other words, recruitment operations maximizes an organization’s ability to hire quickly, reduce costs, and ensure resources are used

• effectively. A strong recruitment operations plan also positively

affects candidate experience by improving time-to-hire, communication with hiring teams, and more.

Yello Blog 2020

Recruitment in the age of COVID-19

• HR managers are scrambling to adjust recruitment strategies in the wake of this
• utbreak. Fortunately, technology is available to help minimize exposure

while still producing quality hires. The time is now to move to a virtual recruitment plan — one that protects both employees and candidates and eliminates risk while continuing to drive hiring efforts.

• Video interview software can help:
• Increase staff productivity with flexible interviews that let staff get more done
• Conduct interviews from anywhere, avoiding delays and scheduling conflicts
• Connect in seconds, with no add-ons or training required
• Webex Software has also become more common placed with COVID 19.

Recruiters should continue to leverage the technology to increase the candidate experience and reduce cost.

SHRM Article March 17, 2020

Video Interviews vs. Webex Interviews

• A video interview is a job interview that takes place remotely

and uses video technology as the communication medium. ... For example, in the early stages, the hiring manager might pose a set of questions and ask job seekers to record their responses in a video.

• Webex Interviews can be challenging (and even a bit

intimidating) to take part in; a videoconference interview. Webex Meetings makes it easy to setup videoconferencing and invite others to join, simply by clicking on a link.

Learning Objectives

At the conclusion of this session, participants will be able to Identify key trends in 2020, the implications to the business and technologies available to adapt to COVID19 world.

Demonstrate

Define Big Data and Predictive Technologies; how they can transform talent selection and retention initiatives within a company

Define

Explain how Culture impacts candidate attraction to the company and how Misunderstanding Culture Fit impacts Diversity

Explain

Identify data, tools and resources that help screen and assess candidates and transform recruiting systems into the 2020 and beyond

Identify

THE PREDICTIVE INDEX

Search for Perfect Hire gets easier and within

• ur reach by leveraging

technology that gives you more insights and valid data points to make unbiased decisions. Unbiased = Diversity

Contact Information

49

Perry Sholes President, Progressive HR Strategies perry@progressivehrstrategies.com 973-723-1242

Questions?

Glossary of Recruiting Terms 2020+ Quiz

• Fill in the BLANK.
• 5 Questions
• Type your answer into

the Chat Box

• Fastest Person gets a

Point

• Person with most points

Wins Gift

Quiz – Type Answer into Chat Box

• _____________ maximizes an organization’s ability to hire

quickly, reduce costs, and ensure resources are used

• effectively. It also positively affects candidate experience

by improving time-to-hire, communication with hiring teams, and more.

Quiz – Type Answer into Chat Box

• We chat on Facebook, post pictures on Instagram, shop on

Amazon and track activities with smartwatches – all of those actions generate ______________.

Quiz – Type Answer into Chat Box

• __________ is time off given to employees for the care of ill
• r injured pets or when they bring home a new puppy.

Quiz – Type Answer into Chat Box

• Companies are launching “__________” programs to draw in

applicants who may want to come back to work but have been out of the workforce for some time. Such arrangements are flourishing due to their success rates, the tight labor market and companies' attempts to diversify their workforces

Quiz – Type Answer in Chat Box

• ________________ is a body of tools capable of discovering

and analyzing patterns in data so that past behavior can be used to forecast likely future behavior.

Contact Information

56

Perry Sholes President, Progressive HR Strategies perry@progressivehrstrategies.com 973-723-1242

Thank You

References

• https://www.companymatch.me/news/english/6-recruitment-trends-for-2020/
• https://yello.co/blog/top-recruiting-trends/
• https://www.talentlyft.com/en/blog/article/354/top-5-trends-in-recruitment-and-hiring-for-2020
• https://www.glassdoor.com/about-us/workplace-culture-over-salary/
• https://yello.co/blog/what-is-recruitment-operations/
• https://www.companymatch.me/news/english/cultural-fit-diversity-recruitment/
• https://www.companymatch.me/upload/media/pdf/whitepaper-cultural-fit-in-recruitment.pdf
• https://www.flexjobs.com/blog/post/workforce-trends-2020/
• https://yello.co/blog/virtual-recruiting-resources-coronavirus/
• https://www.shrm.org/hr-today/news/all-things-work/pages/remote-work-has-become-the-new-normal.aspx
• https://www.humanresourcestoday.com/2020/employee-benefits/?open-article-id=10943897&article-title=top-10-employee-benefits-for-2020&blog-

domain=bestmoneymoves.com&blog-title=best-money-moves

• https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/Documents/Onboarding-New-Employees.pdf
• https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/employinginterns.aspx
• https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/5-dos-and-donts-video-interviews-coronavirus-covid19.aspx
• https://www.shrm.org/ResourcesAndTools/tools-and-samples/exreq/Pages/Details.aspx?Erid=1435

Appendix

Glossary of Recruiting Terms 2020+ Quiz

• “Returnship”
• Recruitment Operations Teams
• Data Analysts
• Big Data
• Supplementary Fit & Complementary Fit
• Predictive Technology
• “paw-ternity” leave

First to Type your Answer into the Chat Gets a Point Person with Most Points Wins Gift

How Powerful is Cognitive – 25% Better

Hiring With Nothing

60

Hiring With Cog

ODDS OF A SUCCESSFUL HIRE

Hiring above average cognitive, the odds of making a great hire go up!

50%

ODDS OF A SUCCESSFUL HIRE

75%

What is Cognitive Ability?

Ability to learn & deal with complexity

61

Formal training On-boarding On-the job learning Catching on Figuring out people Keeping up with change Learning from mistakes Knowing industry trends Deal with the unexpected Applying common sense Reasoning and making judgments Identify problem situations quickly

COMPLEXITY LEARNING

Measuring Fit & Culture

MISUNDERSTANDINGS AROUND THE TERM ‘CULTURAL FIT’

hiring for cultural fit is not the same as hiring a bunch of clones who will all react identically to any challenge. (…) When you hire for cultural fit, you are in fact looking for individuals who will support the culture and ethos of the organization and who will bring something extra to help push the organization along.

Motivating Drives, Needs, and Behaviors

Experience Skills Interests Attitudes and values Language and literacy Physical and health Knowledge Education and training Intelligence

You could measure all these with Technology & a Valid Assessment

How Do You Assess all these Attributes

DIVERSITY & INCLUSION DONE RIGHT

The focus on culture also puts more pressure on letting go of bias while hiring women and

• minorities. Thankfully, more and

more employers really want to hire based on diversity. Afterall, diverse

• rganizations are 33% more likely to

have financial returns higher than their industry average.

On top of that, they tend to be more creative and give people a more positive perception of the company.

2020 Tools & Solutions

Technology with AI, Benchmarks, Validated, Increases Odd of Successful Hire Improve Predictive Ability

THE PREDICTIVE INDEX

3

Software – Agile and Covers Entire Employee Life Cycle

Remote work is on the rise

• Two-thirds of all companies currently have remote workers,

and 4.7 million people work from home, which is a 159% increase since 2005. Telecommuting clearly has evolved beyond the “perk” stage into a global phenomenon, and the 2020s will see organizations focusing on issues related to this development, such as well-crafted work-from-home policies and better security for shared information.

• Looking Ahead: 2020 Workplace Trends, Flex Jobs November 6, 2019