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Welcome
Service Desk Software Showcase Event
We hope you have a nice day! SDI Team
George Elcombe Sadie Gartell Tom West-Robinson
Host: Tom West-Robinson
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Welcome Service Desk Software Showcase Event We hope you have a - - PowerPoint PPT Presentation
Welcome Service Desk Software Showcase Event We hope you have a - - PowerPoint PPT Presentation
Welcome Service Desk Software Showcase Event We hope you have a nice day! SDI Team George Elcombe Sadie Gartell Tom West-Robinson Host: Tom West-Robinson www.servicedeskinstitute.com Agenda 09.00 What To Look For In 12.15 Freshworks An
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We’ll be using Twitter throughout the day so if you’d like to connect with us you can with the details below: SDI Twitter Handle: @sdi_institute Event Hashtag: #SDIevent
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A bit about you…
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A bit about you…
Considering ITSM software change?
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What to look for in an ITSM Tool
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Don’t just understand your requirements, REALLY understand your requirements.
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- Research
- Engage with all Vendors
- Engage with the community
- Demo
- SDI Intelligence & Tool Consultancy.
- Webinars
Get to know the market
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- Invite the right people
- Set boundaries (scope & timings)
- Be clear about what you want to see
- Prepare questions about the tool and the
company Remember: this is the best the tool can be And… they may not tell you what it won’t do
Live demos
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Product Demonstration
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Product Demonstration
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Product Demonstration
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Tea & Coffee Back at 11.15
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Product Demonstration
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Product Demonstration
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Product Demonstration
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Lunch! Back at 13.45
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Product Demonstration
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Product Demonstration
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Product Demonstration
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Tea & Coffee Back at 15.30
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Maximising the implementation of your new tool
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- Committed to change
- Business case and CSFs
- Engaged with stakeholders
- Requirements capture
- Ask the experts
- Research
- What’s next?
Recap
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- What does it mean for your organisation?
- Seek advice and support from colleagues:
– Procurement or procuring teams – Frameworks and industry bodies
- Create the ‘invitation to tender’:
– Timeline – Supplier requirements – Solution requirements – Onboarding and post implementation support
Procurement
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Help & support
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