Welcome Service Desk Software Showcase Event We hope you have a - - PowerPoint PPT Presentation

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Welcome Service Desk Software Showcase Event We hope you have a - - PowerPoint PPT Presentation

Welcome Service Desk Software Showcase Event We hope you have a nice day! SDI Team George Elcombe Sadie Gartell Tom West-Robinson Host: Tom West-Robinson www.servicedeskinstitute.com Agenda 09.00 What To Look For In 12.15 Freshworks An


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Welcome

Service Desk Software Showcase Event

We hope you have a nice day! SDI Team

George Elcombe Sadie Gartell Tom West-Robinson

Host: Tom West-Robinson

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Agenda

09.00 What To Look For In An ITSM Tool 09.30 Hornbill 10.00 Axios 10.30 Ivanti 11.00 Tea & Coffee 11.15 Zendesk 11.45 Sunrise Software 12.15 Freshworks 12.45 Lunch – Yum - Yum 13.45 Autotask 14.15 Cherwell 14.45 8x8 15.15 Tea & Coffee 15.30 Implementing your tool 16.00 Close

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We’ll be using Twitter throughout the day so if you’d like to connect with us you can with the details below: SDI Twitter Handle: @sdi_institute Event Hashtag: #SDIevent

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A bit about you…

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A bit about you…

Considering ITSM software change?

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What to look for in an ITSM Tool

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Don’t just understand your requirements, REALLY understand your requirements.

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  • Research
  • Engage with all Vendors
  • Engage with the community
  • Demo
  • SDI Intelligence & Tool Consultancy.
  • Webinars

Get to know the market

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  • Invite the right people
  • Set boundaries (scope & timings)
  • Be clear about what you want to see
  • Prepare questions about the tool and the

company Remember: this is the best the tool can be And… they may not tell you what it won’t do

Live demos

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Product Demonstration

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Product Demonstration

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Product Demonstration

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Tea & Coffee Back at 11.15

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Product Demonstration

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Product Demonstration

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Product Demonstration

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Lunch! Back at 13.45

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Product Demonstration

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Product Demonstration

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Product Demonstration

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Tea & Coffee Back at 15.30

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Maximising the implementation of your new tool

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  • Committed to change
  • Business case and CSFs
  • Engaged with stakeholders
  • Requirements capture
  • Ask the experts
  • Research
  • What’s next?

Recap

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  • What does it mean for your organisation?
  • Seek advice and support from colleagues:

– Procurement or procuring teams – Frameworks and industry bodies

  • Create the ‘invitation to tender’:

– Timeline – Supplier requirements – Solution requirements – Onboarding and post implementation support

Procurement

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Help & support

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Thank you