Welcome Older Peoples Assembly 27 June 2017 1 Agenda 1:30pm: - - PowerPoint PPT Presentation

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Welcome Older Peoples Assembly 27 June 2017 1 Agenda 1:30pm: - - PowerPoint PPT Presentation

Welcome Older Peoples Assembly 27 June 2017 1 Agenda 1:30pm: Registration and refreshments 2:00pm: Welcome 2:05pm: Update from the Older Peoples Champion 2:20pm: Presentations: Transport Services 3:10pm:


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Welcome Older People’s Assembly

27 June 2017

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Agenda

  • 1:30pm: Registration and refreshments
  • 2:00pm: Welcome
  • 2:05pm: Update from the Older People’s

Champion

  • 2:20pm: Presentations: “Transport Services”
  • 3:10pm: Q&A and Discussions
  • 3:25pm: Feedback and Close

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Reporting issues and service requests

  • Council Main Switchboard and out-of-hours

service: 01895 250111

  • Key Contact Numbers - inside back cover of

Hillingdon People

  • Do it online 24/7 at www.hillingdon.gov.uk

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Cllr Ray Puddifoot

Older People’s Champion

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Transport Services

  • Safer Transport Team – PC Simon Robson
  • London Buses – Sophie Achillini
  • Dial-a-Ride – David Page and Daisy Williams
  • Hillingdon Hospital Transport- Chris Pollard
  • LBH, Transport and Aviation – Alan Tilly

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“Safer Transport Team”

PC Simon Robson PCSO Wayne Lemard

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SAFER TRANSPORT

The Roads and Transport Policing Command (RTPC) work in partnership with Transport for London (TfL) to Keep London moving safely by policing across London's transport network. We work towards continually improving safety on the transport network and around transport hubs by reducing crime and ASB and increasing confidence. We do so by working in partnership, being a visible presence on buses and at transport hubs and using a problem solving approach.

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SAFER TRANSPORT

Our remit

The RTPC has a number of specialised units that deal with a variety of issues on London's Transport Network, including:

  • Safer Transport teams
  • Roads Policing (Traffic)
  • Cycle / Motorcycle safety teams
  • Commercial vehicle unit, Collision investigation
  • Cabs, CCTV investigation
  • Proactive / Reactive crime investigations
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SAFER TRANSPORT TEAM HILLINGDON

Work in partnership to ensure the transport network is safe for all to use without fear of crime. Hillingdon STT provides cover between 07:00 – 22:00 Mon to Thursday 07:00 – 00:00 Friday 14:00 – 00:00 Saturday

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SAFER TRANSPORT TEAM HILLINGDON

ON THE BUS

  • School bus patrols - before and after school

at key locations.

  • High visibility patrols - reassurance on the

bus network and transport hubs.

  • High visibility patrols –ZWS – Zip card

withdrawal scheme.

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SAFER TRANSPORT TEAM HILLINGDON

BUS CCTV

  • Average of 16 cameras on each bus!
  • Both inside and outside.
  • Can provide evidence for a crime or

expose the truth…

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The camera never lies….

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Ouch!

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SAFER TRANSPORT TEAM HILLINGDON

MINICABS

  • Licensing / touting offences.
  • Cab office visits.
  • WORK WITH TfL
  • Joint Revenue Protection Inspection with

TfL

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SAFER TRANSPORT TEAM HILLINGDON

  • Total number of offences is down by 12, 17%

reduction.

  • Violence against the person is down by

15 crimes, a 36% reduction.

  • Sexual offences are up by 3 offences to 6, a

100% increase, however……

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SAFER TRANSPORT TEAM HILLINGDON

RECENT SUCCESS:

  • Male had committed several indecent assaults
  • n young females. CCTV image enabled
  • peration in area to apprehend offender.
  • Oyster evidence – movement matched the

location of offending.

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SAFER TRANSPORT TEAM - HILLINGDON

Engagement:

  • Bus garage surgeries with drivers
  • Talks with vulnerable transport user groups
  • Bus stop street surgeries
  • Safe travel at night – plan your journey home.
  • School presentations
  • Free bike marking
  • Safe / independent travel training in conjunction

with Ealing MENCAP.

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http://www.met.police.uk/teams/transportnw/hillingdon/index.php

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SAFER TRANSPORT TEAM HILLINGDON

Questions?

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Accessibility at Transport for London

Sophie Achillini – Communications and Engagement Manager

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Organisations we work with

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What we do

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Step-free access & avoiding stairs

  • Platform humps
  • Boarding ramps
  • Level infrastructure
  • Lifts
  • Low-floored trains
  • Kneeling buses
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Bus accessibility

  • A fully accessible network
  • All buses are fitted with

wheelchair ramps, and can kneel

  • Around 93 per cent of bus

stops are accessible, with plans for 95 per cent of bus stops accessible soon

  • We have had iBus on buses

for more than 10 years

  • There are more and more

buses fitted with induction loops

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Staff training

  • All our station staff and bus

drivers undergo disability equality training, designed and delivered by disabled people

  • All Tube station staff

recently underwent an extensive week-long customer service training course, with focus on assisting disabled customers

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Staff training

  • We have now started Hello

London!, a customer service course for all 24,700 London bus drivers

  • The programme will

address the aspects of our customers’ journeys that research shows could be improved, including more real time information and bus drivers not stopping or

  • pening the doors.
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Wheelchair priority space

  • Drivers must make

every effort to give wheelchair users access to the wheelchair priority area, even if it is occupied by buggies and other customers.

  • Buggy users won’t be

forced to leave the bus.

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Please offer me a seat

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  • Use Journey Planner
  • Use maps, apps and

guides

  • Speak to someone in
  • ur call centre
  • Use a Help point
  • Speak to staff

Information and journey planning

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Contact us

Write to: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES Call: 0343 222 1234 Follow us on Twitter: @TfLAccess Email: TfLAccessibility@tfl.gov.uk

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David Page Passenger Services

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Hillingdon Hospital Transport

Chris Pollard

Patient Transport and Waste Monitoring Officer

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Facilities

Non- Emergency Patient Transport

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Healthcare Transport

Facilities Manages the Non-Emergency Patient Transport Service contract in Hillingdon Borough for both Hillingdon Hospital and Hillingdon Clinical Commissioning Group. Providing Patient Transport to and from Health Care Facilities (this does not include GP appointments). Transport is provided due to medical need at the time

  • f the appointment.
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Eligibility Criteria

Patients have to meet an eligibility criteria to access this service which is set by the Department of Health. The assessment would be undertaken by your GP, or Clinic you are attending (in the community or the Hospital). Once agreed that the Patient requires Transport, the clinical team would book transport for the Patient.

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Patient Transport Supplier

Transport is supplied by a private ambulance company who has a range of different types of vehicles to meet our patient needs. Providing cars or ambulances for walking patients, wheelchair and stretcher accessible ambulances

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Transport Advisory Group

  • NW London NHS Commissioners have a Patient

Transport Service Managers Group that meets monthly, which includes Hillingdon.

  • They are standardising eligibility, mobility categories

and standards in the NW London area for all patients.

  • This will allow the same quality standards across

NW London NHS.

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NHS NW London Area

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Healthcare Transport

  • Healthcare transport is there to help all

groups, ages and types of patients attend appointments, be discharged to their residence or transferred between hospitals.

  • It is designed for Healthcare needs and is in

high demand.

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Hillingdon’s Facilities Team

Thank you for your time

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Dr Alan Tilly Transport and Aviation Manager

‘Walking in Hillingdon’

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8832 5628 5509 3514 579 300 2000 4000 6000 8000 10000 Road user type Car Occupant Motorcyclists Pedestrian Pedal Cyclists Goods Vehicle Occupant Bus or Coach occupant

Walking safely

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Who’s involved in accidents?

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Walking safely

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Age of pedestrians killed

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Walking safely

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Why pedestrian accidents happen Number Percent

Pedestrian failed to look properly 10,139 59 Pedestrian careless, reckless or in a hurry 4,884 28 Pedestrian failed to judge vehicle’s path or speed 3,221 19 Crossing road masked by stationary or parked vehicle 2,472 14 Pedestrian impaired by alcohol 1,751 10 Pedestrian wrong use of pedestrian crossing facility 1,108 6 Dangerous action in carriageway (eg. playing) 1,075 6 Pedestrian wearing dark clothing at night 816 5 Pedestrian disability or illness, mental or physical 484 3 Pedestrian impaired by drugs (illicit or medicinal) 187 1 Total number of accidents 17,147 100

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Roads that are easy to cross

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Shade and Shelter

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Places to stop and rest

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Not too noisy

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People choose to walk

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People feel safe

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Finding your way around

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People feel relaxed

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Clean Air

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Thank you

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Questions, Answers and Discussions.

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Next Assembly

Tuesday 26 September 2017

Registration and refreshments from 1:30 to 2:00pm

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Thank you for attending today

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