Welcome ! HIR IRE Employer Council Meeting January 20,2 ,2016 1 - - PowerPoint PPT Presentation

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Welcome !

HIR IRE Employer Council Meeting January 20,2 ,2016

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Cel elebratin ing a lot lot of f hard work!

Source: HIRE Partner Agencies Quarterly Reports 2015 Up-Dated

HIRE Education Employment Initiative

Employment Data - 2015 As of 4th Quarter 2015 Partner Agency # Newly Enrolled in Program # Carried Over From Prior Year # Completing Program # Getting a New Job # Getting a Promotion # Earning a Certificate # Maintaining Employment # Unemployed Employment Goal for 2015 % of Employment Goal Met

Centro Hispano 35 14 42 21 5 22 43 24 13 162% Latino Academy of Workforce Development 101 125 60 3 40 29 83 59 102% Madison area Urban Ministry 63 25 33 39 9 92 61 36 42 93% Urban League 171 165 186 138 159 312 131 173 98 141% YWCA 117 55 140 132 4 106 98 89 67 197% Total 487 259 526 390 180 572 362 405 279 Literacy Network 484 821 205 79 66 170 794 264 80 99% Grand Total 971 1080 731 469 246 742 1156 669 359 Plus 8 earning their GED - 4th quarter data

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Le Learnin ings of f th the HIR IRE Emplo loyer Council il

• Low wages and unpredictable schedules contribute to

keeping families in poverty. $15 an hour is our goal.

• A positive and culturally diverse work environment fosters

good retention rates.

• Hidden rules are a new hires enemy; be sure new hires

understand every written and unwritten rule for your business

• Mental Health First Aid Training can give employers the

tools need to address issues that my come up in the workplace.

• Partnerships take more work but the extra work will pay
• ff in better hires and greater retention rates.

Source: HIRE Employer Council Meetings 2015

Caminos 2.0 Centro Hispano and UW Health

UW Health Overview:

UW Health

• UW School of Medicine and Public Health
• UW Hospital and Clinics
• UW Medical Foundation
• American Family Children’s Hospital
• UW Carbone Cancer Center
• 51 South Central Wisconsin Clinical Locations
• Unity Health Insurance
• SwedishAmerican Health System (Rockford, IL)

UW Health

January Graduates

Activity examples/options

Academic course work

• Classroom

sessions taught at Centro

– Ex: Learn medical terminology – Ex: Case studies and standardized patients

• Research

disorder/disease and present

• Review/practice

nursing skills *Minimum of 5 hrs.

Out-of-class learning Online Learning Civic Engagement

• Attend

healthcare related seminars, workshops, talks

• Professional

development

• Ex: Create

personal Linkedin profile

*Minimum of 5 hrs.

• Watch TED

Talks

• Read

healthcare related articles

• *Online learning

modules must be supplemented with written responses

*Min of 2 hrs. Max of 6 hrs.

• Volunteer in a

healthcare setting

• Share your

experiences and speak on behalf of the CAMINOS program

• Serve as a

mentor *Minimum of 5 hrs.

Examples of UW Health Courses

Crafting Successful Feedback Messages:

• Description: Studies have shown that people who provide and receive feedback effectively have better

relationships at work, learn new skills faster, and have better performance. Unfortunately, when faced with

• pportunities to give or receive feedback, many of us worry, panic, or avoid the confrontation altogether. This

course will help you give and receive feedback while building relationships, being heard, and getting the results you need.

• In this interactive session, you will:

– Discover what makes feedback difficult and why it can go wrong. – Learn the 10 mistakes we make when giving feedback and how to avoid them. – Craft the right message and say what you really mean using the four steps. – Identify true feedback (even when the message is unfair, poorly delivered, and you aren’t in the mood). – Master responding instead of reacting

Professionalism:

• Description: Professionalism is necessary for success in the workplace. While business environments may differ in

terms of work and culture, understanding the basics of professionalism will give you confidence in almost any situation or any business culture. Benefits of attending: – Describe the importance of professionalism – Identify ways to improve and enhance your professional skills related to communication and appearance – Uncover methods to manage your emotions in the workplace – Learn to work better with others

Opportunities for Partnership

Staffing and Open Positions:

• Phlebotomist
• Emergency Tech
• Admissions Rep
• Department Assistant
• Health Unit Coordinator
• Information Assistant
• Imaging Assistant
• Dialysis Patient Care Technician
• Specimen Control & Receiving Tech
• Sterile Processing Tech
• Supply Clerk
• Scheduler
• Nursing Assistant**
• Pharmacy Technician
• Medical Assistants

Caminos 2.0

Caminos 2.0 Learning Classroom Caminos 2.0 Mock Hospital

Questions?

FSA I HRA I HSA I COBRA I FMLA I ERISA

A Collaborative Effort Between TASC and YWCA Madison

Adrienne Smolinski Resource Manager; Human Resources TASC

Driving Customer Service

FSA I HRA I HSA I COBRA I FMLA I ERISA

The Story Behind Driving Customer Service

• “The” meeting (and subsequent others) at the

downtown YWCA

• Recruiting participants
• Curriculum development & trainers
• TASC employee presence -

(van, breakfast, Q&A, pizza party)

• Anchors
• Turning the students into employees

FSA I HRA I HSA I COBRA I FMLA I ERISA

• Approx 25 participants
• 14 participants remained in the end:
• 1 withdrew
• 2 not offered positions
• 11 JOB OFFERS EXTENDED AND ACCEPTED!
• 10 remain employed today!

The Stats

FSA I HRA I HSA I COBRA I FMLA I ERISA

The Stats – Continued

11 Job Offers:

• 3 permanent (includes bonus, full benefits,

paid holidays, paid time off, etc.)

• 8 temp-to-hire (7 still remaining today)
• 1 temp-to-hire currently under consideration

for permanent status

FSA I HRA I HSA I COBRA I FMLA I ERISA

NAME JOB TITLE LOCATION PAY START DATE STATUS A.B. Customer Care Specialist II International Ln $14.50/hr 10/05/15 Temp-to-hire J.D. Customer Care Specialist II International Ln $14.50/hr 10/05/15 Temp-to-hire J.B. Customer Care Specialist I International Ln $14.00/hr 10/12/15 Regular (includes benefits and PTO) C.H. Customer Care Specialist I Ski Ln $14.00/hr 10/12/15 Regular (includes benefits and PTO) J.T. Customer Care Specialist I Ski Ln $14.00/hr 10/12/15 Regular (includes benefits and PTO) A.D. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire T.J. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire Z.T. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire L.A. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire J.H. Processing Assistant International Ln $11.00/hr 10/26/15 Temp-to-hire K.D. Customer Service Representative Ski Ln $13.00/hr 11/30/15 Temp-to-hire

FSA I HRA I HSA I COBRA I FMLA I ERISA

Getting Up To Speed

1 2 3 4 5 6 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 New hire from traditional recruiting methods New hire from Driving Customer Service

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Employee Turnover (Oct 2015 – present)

0% 20% 40% 60% 80% 100%

CC New hires from traditional recruiting methods CC New hires from Driving Customer Service BP New hires from traditional reruiting methods BP New hires from Driving Customer Service

Still Employed Voluntary Terminations Involuntary Terminations No-Shows on Day 1

FSA I HRA I HSA I COBRA I FMLA I ERISA

Value and Benefits

To the Employees

• Moving from homelessness, transportation

barriers, unsafe home environment, limited business professional work attire

• Life changing

To TASC

• Cultural Competency
• Trauma Informed Care
• Launchpad for other diversity efforts

FSA I HRA I HSA I COBRA I FMLA I ERISA

Lessons Learned

• Resumes
• Technology skills
• The “guarantee”
• Business 101 - walk the

walk and talk the talk

FSA I HRA I HSA I COBRA I FMLA I ERISA

Going Forward

• YWCA Engagement
• CEO and President

Support

• Awareness in all of HR
• Awareness at the

department level