Welcome ! HIR IRE Employer Council Meeting January 20,2 ,2016 1 - PowerPoint PPT Presentation

Welcome ! HIR IRE Employer Council Meeting January 20,2 ,2016 1

Cel elebratin ing a lot lot of f hard work! HIRE Education Employment Initiative Employment Data - 2015 As of 4th Quarter 2015 Partner Agency # Newly Enrolled # Carried Over # Completing # Getting a # Getting a # Earning a # Maintaining # Employment % of in Program From Prior Year Program New Job Promotion Certificate Employment Unemployed Goal for 2015 Employment Goal Met Centro Hispano 35 14 42 21 5 22 43 24 13 162% Latino Academy of Workforce Development 101 0 125 60 3 40 29 83 59 102% Madison area Urban Ministry 63 25 33 39 9 92 61 36 42 93% Urban League 171 165 186 138 159 312 131 173 98 141% YWCA 117 55 140 132 4 106 98 89 67 197% Total 487 259 526 390 180 572 362 405 279 Literacy Network 484 821 205 79 66 170 794 264 80 99% Grand Total 971 1080 731 469 246 742 1156 669 359 Plus 8 earning their GED - 4th quarter data Source: HIRE Partner Agencies Quarterly Reports 2015 Up-Dated 2

Le Learnin ings of f th the HIR IRE Emplo loyer Council il • Low wages and unpredictable schedules contribute to keeping families in poverty. $15 an hour is our goal. • A positive and culturally diverse work environment fosters good retention rates. • Hidden rules are a new hires enemy; be sure new hires understand every written and unwritten rule for your business • Mental Health First Aid Training can give employers the tools need to address issues that my come up in the workplace. • Partnerships take more work but the extra work will pay off in better hires and greater retention rates. Source: HIRE Employer Council Meetings 2015 3

Caminos 2.0 Centro Hispano and UW Health

UW Health UW Health Overview: • UW School of Medicine and Public Health • UW Hospital and Clinics • UW Medical Foundation • American Family Children’s Hospital • UW Carbone Cancer Center • 51 South Central Wisconsin Clinical Locations • Unity Health Insurance • SwedishAmerican Health System (Rockford, IL)

UW Health

January Graduates

Activity examples/options Out-of-class Civic Academic Online Learning learning Engagement course work • Attend • • • Classroom Watch TED Volunteer in a healthcare sessions taught at Talks healthcare related Centro setting • seminars, Read – workshops, talks Ex: Learn medical • healthcare Share your terminology • Professional related articles experiences – Ex: Case studies development and speak on and standardized • Ex: Create behalf of the patients • *Online learning personal • modules must be CAMINOS Research Linkedin supplemented with profile program disorder/disease written responses and present • Serve as a • mentor Review/practice nursing skills *Min of 2 hrs. *Minimum of 5 hrs. Max of 6 hrs. *Minimum of 5 hrs. *Minimum of 5 hrs.

Examples of UW Health Courses Crafting Successful Feedback Messages: • Description: Studies have shown that people who provide and receive feedback effectively have better relationships at work, learn new skills faster, and have better performance. Unfortunately, when faced with opportunities to give or receive feedback, many of us worry, panic, or avoid the confrontation altogether. This course will help you give and receive feedback while building relationships, being heard, and getting the results you need. • In this interactive session, you will: – Discover what makes feedback difficult and why it can go wrong. – Learn the 10 mistakes we make when giving feedback and how to avoid them. – Craft the right message and say what you really mean using the four steps. – Identify true feedback (even when the message is unfair, poorly delivered, and you aren’t in the mood). – Master responding instead of reacting Professionalism: • Description: Professionalism is necessary for success in the workplace. While business environments may differ in terms of work and culture, understanding the basics of professionalism will give you confidence in almost any situation or any business culture. Benefits of attending: – Describe the importance of professionalism – Identify ways to improve and enhance your professional skills related to communication and appearance – Uncover methods to manage your emotions in the workplace – Learn to work better with others

Opportunities for Partnership Staffing and Open Positions: • Phlebotomist • Emergency Tech • Admissions Rep • Department Assistant • Health Unit Coordinator • Information Assistant • Imaging Assistant • Dialysis Patient Care Technician • Specimen Control & Receiving Tech • Sterile Processing Tech • Supply Clerk • Scheduler • Nursing Assistant** • Pharmacy Technician • Medical Assistants

Caminos 2.0 Caminos 2.0 Learning Caminos 2.0 Classroom Mock Hospital

Questions?

FSA I HRA I HSA I COBRA I FMLA I ERISA Driving Customer Service A Collaborative Effort Between TASC and YWCA Madison Adrienne Smolinski Resource Manager; Human Resources TASC

FSA I HRA I HSA I COBRA I FMLA I ERISA The Story Behind Driving Customer Service • “The” meeting (and subsequent others) at the downtown YWCA • Recruiting participants • Curriculum development & trainers • TASC employee presence - (van, breakfast, Q&A, pizza party) • Anchors • Turning the students into employees

FSA I HRA I HSA I COBRA I FMLA I ERISA The Stats • Approx 25 participants • 14 participants remained in the end: • 1 withdrew • 2 not offered positions • 11 JOB OFFERS EXTENDED AND ACCEPTED! • 10 remain employed today!

FSA I HRA I HSA I COBRA I FMLA I ERISA The Stats – Continued 11 Job Offers: • 3 permanent (includes bonus, full benefits, paid holidays, paid time off, etc.) • 8 temp-to-hire ( 7 still remaining today) • 1 temp-to-hire currently under consideration for permanent status

FSA I HRA I HSA I COBRA I FMLA I ERISA NAME JOB TITLE LOCATION PAY START DATE STATUS A.B. Customer Care Specialist II International Ln $14.50/hr 10/05/15 Temp-to-hire J.D. Customer Care Specialist II International Ln $14.50/hr 10/05/15 Temp-to-hire Regular (includes benefits J.B. Customer Care Specialist I International Ln $14.00/hr 10/12/15 and PTO) Regular (includes benefits C.H. Customer Care Specialist I Ski Ln $14.00/hr 10/12/15 and PTO) Regular (includes benefits J.T. Customer Care Specialist I Ski Ln $14.00/hr 10/12/15 and PTO) A.D. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire T.J. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire Z.T. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire L.A. Customer Care Specialist I International Ln $14.00/hr 10/26/15 Temp-to-hire J.H. Processing Assistant International Ln $11.00/hr 10/26/15 Temp-to-hire Customer Service K.D. Ski Ln $13.00/hr 11/30/15 Temp-to-hire Representative

FSA I HRA I HSA I COBRA I FMLA I ERISA Getting Up To Speed 6 5 4 New hire from traditional 3 recruiting methods New hire from Driving 2 Customer Service 1 0 Week Week Week Week Week Week Week Week 1 2 3 4 5 6 7 8

FSA I HRA I HSA I COBRA I FMLA I ERISA Employee Turnover (Oct 2015 – present) 100% 80% 60% Still Employed 40% Voluntary Terminations 20% Involuntary Terminations 0% No-Shows on Day 1 CC New CC New hires from BP New hires from BP New traditional hires from Driving hires from recruiting traditional Customer Driving methods reruiting Service Customer methods Service

FSA I HRA I HSA I COBRA I FMLA I ERISA Value and Benefits To the Employees • Moving from homelessness, transportation barriers, unsafe home environment, limited business professional work attire • Life changing To TASC • Cultural Competency • Trauma Informed Care • Launchpad for other diversity efforts

FSA I HRA I HSA I COBRA I FMLA I ERISA Lessons Learned • Resumes • Technology skills • The “guarantee” • Business 101 - walk the walk and talk the talk

FSA I HRA I HSA I COBRA I FMLA I ERISA Going Forward • YWCA Engagement • CEO and President Support • Awareness in all of HR • Awareness at the department level