Welcome & Risk Management Strategy for a Introduction Tourism - PDF document

SESSION 1 Developing a Welcome & Risk Management Strategy for a Introduction Tourism Business/Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 1 2 Introduction KEY POINTS • The start of the learning process • This is the start of your learning process • Establish & maintain tourism related crisis management networks • Share knowledge, lessons & experiences • Share knowledge, lessons and experiences Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 3 4 The Tourism Risk Management Process SESSION 2 Provides a generic framework to identify, Risk analyse, assess, treat and monitor risks to tourism businesses/organisations Management Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 5 6 1

The Tourism Risk Tourism Risk Management Process Management Model A proactive process which enables a tourism business/organisation to minimise losses and take advantage of opportunities Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 7 8 Disaster Crisis A serious disruption to community life which threatens or causes death or injury in that Any situation that has the potential to community and/or damage to property which affect long-term confidence in an is beyond the day-to-day capacity of the organisation or a product, or which may prescribed statutory authorities and which interfere with its ability to continue requires special mobilisation and operating normally organisation of resources other than those normally available to those authorities Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 9 10 FOR EXAMPLE Hurricane Katrina and the Bali Bombings Crises for a tourism Affected confidence in tourism and business/organisation may arise from: interfered with its ability to continue normal operations Internal (organisational) sources So these community disasters produced CRISES External (community) sources for tourism businesses to address Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 11 12 2

Community Disaster KEY POINTS • Risk management is an important process Loss of confidence by visitors for tourism businesses/organisations • Crises and disasters are different things • Community disasters can cause crises for Visitor numbers fall tourism businesses/organisations CRISIS for tourism businesses Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 13 14 SWOT Strengths, Weaknesses, Opportunities, Threats SESSION 3 Provides a STRUCTURE Prevention & to identify internal strengths & weaknesses and Mitigation external opportunities & threats. Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 15 16 SWOT should focus Occupational Health upon: and Safety • Strengths – community resources & support available for crises Identify OH&S requirements consistent with national • Weaknesses – which will affect visitor's ability to laws which will protect cope with crisis visitors • Opportunities – to enlist support for tourism • Threats – risks to tourism businesses / organisations Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 17 18 3

Common elements of Emergency Plans OH&S: (SOPs): • Employers & employees liable for their actions • Evacuation • Penalties for non-compliance • Fire • Requirement for a safe workplace • Bomb threat • Civil disorder • Provision of adequate facilities • Armed intruder • Safe access & egress • Hazardous materials • Absence of risk in plant & substances • Gas leak • Emergency procedures • Building collapse • Training and testing regimes • Medical emergency • External emergencies • Information in different languages Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 19 20 An integrated approach to Identify & comply with tourism national requirements health and safety is your aim Which agencies A whole-of-community can advise you…..? approach to tourism is fundamental to its viability Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 21 22 KEY POINTS • A SWOT analysis is a valuable tool SESSION 4 • Identify national OH&S requirements to protect visitors Preparedness • Emergency plans are essential for tourism facilities • Develop community and agency partnerships Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 23 24 4

Tourism Crisis Preparedness Preparedness includes: Development of plans & program, Establishment of networks and liaison with community agencies systems & procedure, training & testing to ensure that when crises do occur, resources are used You need a multi-agency, integrated approach to ensure the viability of to best effect tourism business operations to reduce the effects of the crisis Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 25 26 Tourism Crisis Preparedness: Planning Committee Networks and liaison with community • Representatives of your tourism business agencies… • Representatives of community agencies Those you will need to cooperate with during a crisis – those who can provide An integrated, multi-skilled support and assistance committee…. Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 27 28 Tourism planning committee responsibilities: The crisis planning committee will – Plans & procedures base its plans on the – Allocation of roles & responsibilities sources of risk (hazards) – Training needs & programs identified in the tourism risk – Informal exercises management process – Monitoring, evaluation and amendment of plans Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 29 30 5

No two crises will ever be You need a GENERIC the same…..each one will present tourism crisis management plan different problems needing different solutions One plan to apply to all crises….. So….? Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 31 32 A tourism crisis management plan should: A best practice crisis plan is a – Describe activation procedures starting point – Allocate roles & responsibilities – Identify control & coordination Managing a crisis needs – Include standard procedures knowledge, skill and flexibility – Identify information requirements to adapt to the needs of the – Establish communication methods – Describe PR & media arrangements situation Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 33 34 ‘What if’ questions…. • What if…happened here…..what would it Tourism crisis management mean to us? arrangements should ensure: • What are the implications for tourism and – Safety of all visitors and staff the attitudes of visitors? – Minimal disruption to tourism operations • What must we do to protect our tourism – Compliance with laws & regulations business and to restore visitor confidence? Developing a Risk Management Strategy for a Tourism Business / Organisation Developing a Risk Management Strategy for a Tourism Business / Organisation 35 36 6