Welcome and Introduction Suzannah Power Lay Member for Public and - - PowerPoint PPT Presentation

Welcome and Introduction Suzannah Power

Lay Member for Public and Patient Involvement

Agenda

Welcome and Introduction 10 mins Urgent Care Centre 50 mins Tea/Coffee Break 10 mins Update on your care, your way 30 mins Comments from the Floor 20 mins

You Said. We Did.

• Pharmaceutical Needs Assessment
• Primary Care: Preparing for the Future
• RUH Park and Ride
• Survey Coming Soon!

Dates for the diary

• Community Services Design Day

Bath Racecourse – Thursday 21 May

• Medicines Optimisation Roadshow

Bristol – Thursday 7th May

The Urgent Care Centre - One Year On

Catherine Phillips

Commissioning Manager for Urgent Care and Non-Acute Services

Dr Elizabeth Hersch Claire Ruiz

GP lead for Urgent Care Clinical Support Manager, BDUC

The story so far…

• September/October 2012 – Public consultation
• February 2013 – Procurement commenced
• April 2014 – Opened to the public
• December 2014 – Busiest month (esp. Christmas)
• April 2015 – What have we learned?

Official opening by Sir Bruce Keogh

Why was the Urgent Care Centre built?

1. Ageing population, tourists and students 2. Increasing demand and expectations 3. People living longer with long term conditions 4. Finite resources and unequal use 5. A desire to integrate and simplify services 6. In line with national recommendations 7. Reduce pressure on the Emergency Department 8. Right care, right place, right person, right time

How many people are being seen?

BANES OOH Slots BaNES TOTAL All commissioners total BaNES UCC total 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 Patients seen

How does this compare to the old system?

Number of patients GP-led health centre (BaNES) 20,401 GP-led health centre (Wiltshire, Somerset, and others) 5485 GP OOH 14,384 Total 40,270

2012/13

Number of patients UCC (BaNES) 9,649 UCC (Wiltshire, Somerset, and others) 3,287 GP OOH 20,693 Total 33,629

2014/15

Who is using the service?

Who is using the service?

Female Male

3mths – 5yrs 21-30 31-40 41-50 51-60 61-70 Over 70 11-20 5-10 0-3 mths

Why are they going to the UCC?

The Top 10 Diagnoses from UCC and GP OOH

(extract from February 2015)

10 20 30 40 50 60 70 80 90 100

Abdominal Pain Unknown Cause Patient found to be well Rash Cough Urinary Tract Infection (UTI) Sore Throat Low Back Pain Fever (unknown origin) Nausea & Vomiting Eye Problem

How do people end up at the UCC?

Streamed and Discharged: 1314 Walk in: 12558 Via 111: 11471 OOH Telephone advice: 9819 Ward and Home Visits: 133

What about transport?

Times of arrival (extract from February 2015)

• Busiest times are evenings and weekends when parking

is more readily available

• Bus services operate from city centre

How much money was saved?

Over £0.5 million every year

How has it been spent?

Reinvested into other local NHS services

How do I access services now?

All you need to remember is three phone numbers... Your GP practice – for all problems (except minor injuries) 111 – when your GP practice is closed 999 – for life threatening emergencies Pharmacies are also a good first port of call

Where do I go if…..

I have a nasty cough I want antibiotics I’ve sprained my ankle Call 111 or contact your GP Call 111 or contact your GP Call 111 or contact your GP

Where do I go if…..

I’ve got an unusual rash I’ve cut myself I’ve run out of medication Call 111 Call 111 (or visit your pharmacist ) Call 111

Services for vulnerable groups

Homeless Health Service (at Julian House)

• Comprehensive health care services for homeless single adults for an illness
• r minor injury
• Single homeless people are frequent users of emergency departments.

Gypsy and Traveller Outreach Service (pilot project)

• Combined clinical and social outreach team with the aim of reducing poor

health and mortality rates for vulnerable adults.

• Includes health promotion advice and signposting to health, social care and

voluntary services.

Thank you for listening Any questions?

BREAK

Your Care, Your Way

Report from Phase 1

Community services are health and care services that are delivered at a persons home or in nearby local settings.

Community Services

Scope of review

Phases of the review

Engagement so far…

• Over 30 engagement events
• Over 500 face to face contacts
• Over 800 website visits, social media

interactions and emails

Key Themes

Care

• Provide more joined up care
• Consider the whole person
• Focus on prevention

Support

• Reduce social isolation
• Build community capacity
• Guide people through the system

Enablers

• Value the workforce and volunteers
• Share information more effectively
• Embrace new technology

Plans for Phase Two

• Survey for health and care professionals
• Bespoke survey for children and young people
• Design workshops at Bath Racecourse on 21 May
• Workshops with patient groups and seldom heard

groups in June and July.

• Formal consultation in September and October

Working together…

be bold. be ambitious. be imaginative.

Get involved and spread the word

Come to our

• ther events

Visit the website Send an email Give us a call Write a letter #ycywbanes Debate on Facebook

COMMENTS FROM THE FLOOR

A couple of questions

• What would you like on the agenda in June?

– Primary Care Co-Commissioning? – CCG Operational Plan 2014-16? – Something else?

• Should we change the name of the group?