We offer best-in-class agents for inbound & outbound solutions, - - PowerPoint PPT Presentation

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May 17, 2023 159 likes •304 views

We offer best-in-class agents for inbound & outbound solutions, who are friendly, helpful, within the best price-quality proposal, > 50% savings We are a Call Center based in the United States providing fluently bilingual and

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We are a Call Center based in the United States providing fluently bilingual and bicultural agents and cutting-edge technologies (located in a Mexican region noted for its affinity to the American culture) We offer best-in-class agents for inbound & outbound solutions, who are friendly, helpful, within the best price-quality proposal, > 50% savings

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We enhanced our comprehensive recruiting standards with:

A solid training
Deployment of integrated IT solutions
Optimal system of incentives

The Mexican economy offers unique advantages over other nearshore locations thanks to its closeness and long-standing relationship with North America Social Responsibility at heart: we donate a substantial portion of our earnings to enhance living conditions of the Mayan Zone in Quintana Roo, Mexico

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A VIBRANT COMPANY

MTC leads the way in the fast- growing niche of call centers, with the deployment of the best technologies, a comprehensive and thorough recruitment, and a results driven operation Our depth in the Mexican business culture becomes paramount in our endeavors; and, we currently seek for clients in the United States towards the best price-quality proposal

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COMPREHENSIVE SOLUTIONS

In addition to capable agents, we offer services in IT, quality monitoring, and digital marketing

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HOW WE GET STARTED

We help you in the transition to our call centers in an easy and

seamless way

Go live phase Acquisition

information Training process Planning process

First meetings to determine exact needs and stablish roadmap All the learning activities to understand your products, services, clients, expectations, and goals Assembling of all data and intelligence required to perform the necessary services

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TEAM

CUSTOMER SERVICE

We count on a highly productive and professional work force, as we constantly coach and train our team, under a problem-solving approach

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OUR SCOPE

Serve North American markets Cater our clients with top-notch solutions Given our technology edge, provide high added value solutions Guaranteed availability and closeness to perform tasks quickly and effectively

WE SOLVE YOUR NEEDS, EVERY DAY!

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We are committed to provide a quality service that matches the needs and goals of our clients Our agents are efficiently and productively trained in the most used call center software such as: INFINITY GENESIS STARTEL PINNACLE TELESCAN Our agents are prepared to perform in a wide variety

f industries:
HVAC
Law Firms
Property Management
Medical Accounts
Hospitals
Towing Services
Home Services
Government
Tech Support
Appliances
Contractors
Dentists
Funeral Homes
Landscapers
Limousine
Small Business
Healthcare
Doctors
Physicians
Real Estate
Insurance

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QUALITY

WE WORK UNDER A ROCK-SOLID FRAMEWORK OF SERVICE We monitor calls in real-time to ensure quality is always kept at the highest levels

OUR GOAL:

score over 95%of customer satisfaction during agents’ monitoring

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GO BILINGUAL

WHY MEXICO &THE HISPANIC MARKET?

The United States is now the second-largest Spanish speaking country Since 2015, there are over 55 million Spanish speaking individuals in the United States For 2050, over 125 million Spanish speaking people are expected to live in the US, with only 20% of those being bilingual So, the question is “How can my business be ready if I can´t service Spanish speaking callers now?”

The solution is

MTCC

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Call Center Agent Salaries in the United States and Mexico United States Average monthly salary 2,990 USD (17 USD per hour) LOW 1,590 USD AVERAGE 2,990 USD HIGH 4,550 USD Mexico Average monthly salary 550 USD* (3 USD per hour) LOW 300 USD AVERAGE 550 USD HIGH 850 USD

<1,980 <2,810 <3,460 <4,550 25% 50% 75% 100%

Salary Distribution - USD

<370 <520 <650 <850 25% 50% 75% 100%

Salary Distribution - USD

Source: Salary Explorer. Exchange Rate USD/MXP: 23.00.

APPENDIX

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Call Center Agent Salaries in the United States and Mexico Average salary raise

9%

Increment

16

Months every Average salary raise

9%

Increment

18

Months every

Source: Salary Explorer.

APPENDIX

United States Mexico

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Call Center Agent Salaries in the US and Mexico

5 10 15 20 25 30

USD/MXN Exchange Rate

Exchange rate Lineal (Exchange rate)

APPENDIX

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BE REPRESENTED BY THE BEST!

contact@mastertelephony.com www.mastertelephony.com mastertelephony +52 (55) 6553 8846