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Resilient Resilient communities communities

We need to get ready! We need to get ready!

Barry van Barry van ‘ ‘t Padje t Padje

• Philosophy of management and

Philosophy of management and

• rganization
• rganization
• What is the meaning of philosophy

What is the meaning of philosophy for the practice of management? for the practice of management?

• Fire brigade Amsterdam

Fire brigade Amsterdam

• Program manager utilizing self

Program manager utilizing self-

• reliance during crises and disasters

reliance during crises and disasters

• Program manager fire safety

Program manager fire safety intelligence intelligence

• City philosopher of the new town

City philosopher of the new town Almere Almere

• Crisislab

Crisislab – – Researcher | Advisor Researcher | Advisor

Risk communication, self Risk communication, self-

• reliance

reliance during crises and disasters during crises and disasters

• Independent consultant Smart

Independent consultant Smart Governance Governance

• A Transition

A Transition

• How do we do it?

How do we do it?

• Risk & Crisis Communication

Risk & Crisis Communication

• Emergent Crisis Management

Emergent Crisis Management

Program Program

{ { Do we believe in it?

Do we believe in it?

A transition A transition

Leviathan Leviathan

• State of war of all

State of war of all against all. against all.

• Man is wolf to man.

Man is wolf to man.

• We need a third party

We need a third party with the monopoly o with the monopoly of f the legitimate use of the legitimate use of physical force physical force

• People need help (social

People need help (social rights) rights)

• Ambitious, policy driven

Ambitious, policy driven government government

• Government creates social

Government creates social justice justice

Social welfare state Social welfare state

New, more complex risks New, more complex risks can not be managed by can not be managed by Leviathan and the welfare Leviathan and the welfare state alone! state alone!

W W’ ’re not re not ready! ready!

• People and organizations are

People and organizations are responsible responsible

• Public goals are co

Public goals are co-

• created within policy

created within policy networks networks

• Pragmatic & serving government

Pragmatic & serving government

Participation Participation society society

{ { Built on our strenghts

Built on our strenghts

How do we do it? How do we do it?

Old focus New focus Top-down order Bottom up and horizontal order Pro-action and planning Reactive and improvised action Explicit knowledge & documents Tacit knowledge & stories Formal decisions within government agencies Informal interaction within networks and media

Unlock and strengthen resilience Unlock and strengthen resilience

{ { Transparent open government

Transparent open government

Risk & Crisis Risk & Crisis Communication Communication

Information about: Information about:

• risks and why they are produced and how they are managed

risks and why they are produced and how they are managed

• when citizen interests are at stake and how citizens can use the

when citizen interests are at stake and how citizens can use their voice ir voice

• how people and organizations can prepare for crises

how people and organizations can prepare for crises

Resilience through risk communication Resilience through risk communication

• Hardly any budgets for risk communication.

Hardly any budgets for risk communication.

• So we need to be efficient.

So we need to be efficient.

• Risk communication is too government centric.

Risk communication is too government centric.

• So we need to cooperate.

So we need to cooperate.

• Government is too reluctant to tell about

Government is too reluctant to tell about dangers. dangers.

• So we need to be brave.

So we need to be brave.

Problems Problems

Fear to tell Fear to tell about about danger! danger!

In 2007there was a significant In 2007there was a significant increase in Q increase in Q-

• fever

fever infections. infections. The government decided not The government decided not to communicate this because to communicate this because they expected it would lead they expected it would lead to unrest. to unrest. < 2007: < 2007: 15 a year 15 a year 2007: 2007: 59 59 2008: 2008: 1.000 1.000 2009: 2009: 2.300 2.300

At 14.26 hour the fire department was alarmed. At 19.00 hour the mayor gave the first formal statement: ‘no danger to public health’.

• In both cases the safety professionals did

In both cases the safety professionals did communicate. communicate.

• The communication professionals and political

The communication professionals and political advisors closed communication. advisors closed communication.

• Conclusion: mandate the crisis professionals to

Conclusion: mandate the crisis professionals to use the communication instruments! use the communication instruments!

Government communication is not PR Government communication is not PR

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Self Self-

• reliant citizen meets flexible

reliant citizen meets flexible relief worker relief worker

Emergent crisis Emergent crisis management management

An unusual, temporal, instable An unusual, temporal, instable and out of necessity started and out of necessity started interconnection between people interconnection between people who want to do a job. who want to do a job. Law of requisite variety: Law of requisite variety: If the effects are varied and dynamic, If the effects are varied and dynamic, than the relief and recovery work are than the relief and recovery work are so too. so too.

Resilient communities create Resilient communities create emergent crisis organizations emergent crisis organizations

Do professional emergency services see themselves as a part of t Do professional emergency services see themselves as a part of this his emergent crisis organization or as the manager of it? emergent crisis organization or as the manager of it?

Encourage front line professionals Encourage front line professionals to collaborate with to collaborate with ‘ ‘outsiders

• utsiders’

’. . Reward teams for the desired Reward teams for the desired behaviour. behaviour. Tell the successful stories. Tell the successful stories.

Empower emergency personnel Empower emergency personnel

3 minutes 3 minutes: 50 people left the plain. : 50 people left the plain. 8 minutes 8 minutes: the first helpful bystanders arrive at the plain. : the first helpful bystanders arrive at the plain. 11 minutes 11 minutes: about 15 people are helping. : about 15 people are helping. 15 minutes 15 minutes: everybody is out of the plain, accept the : everybody is out of the plain, accept the entrapped passengers and fatalities. entrapped passengers and fatalities. 20 minutes 20 minutes: the first professional relief workers go into the : the first professional relief workers go into the

• field. At that time almost no passengers who can walk are
• field. At that time almost no passengers who can walk are

around the airplane. around the airplane.

14 minutes 14 minutes: the owner sees the passengers walking towards : the owner sees the passengers walking towards her farm. her farm. She separates the heavy wounded (house) from the lightly She separates the heavy wounded (house) from the lightly wounded (barn). The whole day she takes care of (mainly) wounded (barn). The whole day she takes care of (mainly) the (lightly wounded) passengers. the (lightly wounded) passengers. 34 minutes 34 minutes: the first ambulance personnel arrives. : the first ambulance personnel arrives. The whole day, none of the emergency officers spoke with The whole day, none of the emergency officers spoke with the owner. Only a few emergency professionals helped her. the owner. Only a few emergency professionals helped her. At the end of the day they just walked out. Why is this? At the end of the day they just walked out. Why is this?

Evacuation, shelter & care Evacuation, shelter & care

• Highest qualified people in the

Highest qualified people in the field and not in the head office field and not in the head office

• Broad mandate

Broad mandate Principles: Principles:

• More improvisation less planning

More improvisation less planning

• Citizen is focal point

Citizen is focal point

• Demand and not supply oriented

Demand and not supply oriented

• Do what your good at

Do what your good at

Connected care Connected care

Questions & Discussion Questions & Discussion

• What is your biggest challenge?

What is your biggest challenge?

• What do you need to change?

What do you need to change?

(This is probably not your biggest challenge?) (This is probably not your biggest challenge?)

• What do need to do first?

What do need to do first?

Round table discussions Round table discussions