We help individuals and businesses become more productive 1 CONFIDENTIAL
5 CONFIDENTIAL We help individuals and businesses become more productive Sairul Rhymin C.A. Mohamed, Founder and CEO T: 2450710 M: 8713663 E: rhymin.cam@rhyminpartners.com 7 CONFIDENTIAL
We help individuals and businesses become more productive. Innovative Queue System CONFIDENTIAL Next Public Course: CALL or Next Public Course: CALL or TALK TO US LATER TALK TO US LATER Call: 8713663 or 7155268 Call: 8713663 or 7155268 CAPTURE CLARIFY ORGANIZE REFLECT ENGAGE CONFIDENTIAL
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We help individuals and businesses become more productive 12 CONFIDENTIAL
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Long Waiting Time Queue / Long Queue Insufficient Ineffective Introduction Inefficient Service Counters Process Queue of Ticket Process Quota Not addressed in this proposal Not addressed in this proposal since since our findings show this will require No information Tickets are only major Business that the number Booking not on waiting times available on site Process of counters are allowed and turn sufficient. Reengineering and is not cost-effective at this stage. The present queue system is not capable enough to solve the problem 18 CONFIDENTIAL Introduce a new system that has the following characteristics: PROPOSED: Capitalise on high mobile penetration rate Reduce waiting times to less (130%) by making it as a mobile application on Android and IOS than 30mins. Use cloud Capable of handling high volume, allowing for booking and walk-in. REDUCTION Apply some of our IP 19 CONFIDENTIAL
WAWASAN 2035 Kualiti hidup yang tinggi Berpendidikan tinggi, berilmu dan berkemahiran Ekonomi dinamik dan berdayatahan 5. Local Business Dev 6. Infrastructure Dev 4. Institutional Dev 7. Social Security 8. Environmental 1. Education 2. Economic 3. Security ALIGNMENT TO WAWASAN 2035 Improved public services delivery efficiency Improved customer service experience Public Sector Innovation through the clever use of ICT Introducing accountability through transparency and mearement Contributes to Ease-of-doing-business Reduced potential for corruption CONFIDENTIAL 21 CONFIDENTIAL
Allow for special customers Potential Weak adoption Allow for walk-in Allow for booking Allow for special customers Not all using mobile phones Allow for walk-in Online booking Awareness on the benefits Buy-in from Department Active guidance Support from leaders Tied to KPI/3PSA 22 CONFIDENTIAL 23 CONFIDENTIAL
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Knowledge Sharing session held by MANAGEMENT SERVICES DEPARTMENT to share project papers and proposal papers that have potential to become references as BEST PRACTICES in respective departments and ministries. We showed a mock-up. 26 CONFIDENTIAL 27 CONFIDENTIAL
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30 CONFIDENTIAL Customers in period: 11946 == 272/day 2,061 mandays saved in Percentage of Booking: these two months alone and 18% only at IC section Avg waiting time (booking): 109 min 8.7 min Avg waiting time (walk-in): 109 min 35.4 min Avg Serve time: 10min 31 CONFIDENTIAL
BOOKING (1Jan to 28Feb) HIJAU KUNING UNGU Lain-Lain NEW 577 216 731 xxxx xxxx xxxx 39 xxxx RENEWAL 2018 16 45 xxxx xxxx xxxx WALK-IN (1Jan to 28Feb) HIJAU KUNING UNGU Lain-Lain NEW 5189 150 1274 xxxx xxxx xxxx 376 xxxx RENEWAL 14 1127 2614 xxxx xxxx xxxx 32 CONFIDENTIAL • 33 CONFIDENTIAL
We help individuals and businesses become more productive 35 CONFIDENTIAL 36
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What is missing here? 43 CONFIDENTIAL 44 CONFIDENTIAL
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The idea The pilot Success The prototype The Improvement CONFIDENTIAL 60 CONFIDENTIAL
We help individuals and businesses become more productive Sairul Rhymin C.A. Mohamed, Founder and CEO T: 2450710 M: 8713663 E: rhymin.cam@rhyminpartners.com 61 CONFIDENTIAL
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