Way Presented by Tamera Parsons, CPHQ July 24, 2017 1 - - PowerPoint PPT Presentation

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Way Presented by Tamera Parsons, CPHQ July 24, 2017 1 - - PowerPoint PPT Presentation

Engaging the Frontline in Process Improvement, and Having Fun Along the Way Presented by Tamera Parsons, CPHQ July 24, 2017 1 Housekeeping Slides were sent this morning Webinar is being recorded Please use the telephone


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Engaging the Frontline in Process Improvement, and Having Fun Along the Way

Presented by Tamera Parsons, CPHQ July 24, 2017

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Housekeeping

  • Slides were sent this

morning

  • Webinar is being recorded
  • Please use the “telephone”
  • ption

– Audio pin prompt

  • All participants are muted
  • Raise your hand
  • Ask a question
  • Warm up
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By the end of this session you will:

  • Be familiar with the Mountain States Health Alliance

Quality Awards program

  • Understand the four components of the program
  • Be aware of some benefits of such a program
  • Know where to get more information

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Topics

  • Introduction
  • Four components

– Project entry – Judging – Recognition – Sharing

  • Conclusion

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INTRODUCTION

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MSHA QUALITY AWARDS

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ENTRY

Quality Award Components

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Project Entry

1 2 3

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Electronic Submission

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Completed Entry

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JUDGING

Quality Award Components

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Judges

Qualifications

  • Quality expertise
  • Any industry/sector
  • Familiarity with PDCA
  • External to Mountain States Health Alliance
  • Clinical expertise

Panel Membership

  • 60+ judges have served
  • Many with multiple years of service
  • Orientation, handbook provided
  • Recognized at the banquet, via handwritten note

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Electronic Judging

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Judges Comments:

  • “I have thoroughly enjoyed this opportunity and am highly impressed in

general with the MSHA Quality Awards program and the quality of the submissions.”

  • “As last year, I am impressed with the scope and level of effort from so

many teams. It speaks well of the cultural drive towards institutionalized continuous improvement at MSHA. Keep up the good work! “

  • “It was a very rewarding experience, and I look forward to doing it again.”
  • “What a learning experience even for someone who has been in quality

for many years.”

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RECOGNITION

Quality Award Components

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SHARING

Quality Award Components

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Hold the Gains Projects

Agents against Harm- Screening for VTE risk in Children – Niswonger Children’s Hospital – Children’s Administration - As one of last year Level IV recipients, this project has sustained its 100% improvement rate in screening the pediatric patient for risk of Venous Thromboembolism (VTE). Niswonger Children’s Hospital VTE Screening tool has been shared and used as a template for other children’s hospitals expressing an interest in Solutions for Patient Safety network in the United States and Canada. Tina M. Thomas - Project Leader Krista M. Hatley – Project Sponsor Neil Kooy. MD Claire C. Marr Susan C. Schreiber Beating the Clock: Discharged before 2pm – Johnson City Medical Center – Patient Throughput - The focus of this project was to implement a process resulting in earlier patient discharges, thereby decreasing the daily bottleneck that occurred in our flow through the Emergency Department and decreasing patient holds while waiting for a bed. This process has been implemented by other facilities using Soarian Discharge that was built. Jennifer A. Stuart – Project Leader Wendy D. Arnett Nancy A. Byrd Andrew D. Clawson Ashley S. Clouse Cody A. Dugger Larent M. Gregg Timothy A. Hilemon Sharon L. Johnson Jeff D. Payne Shirley J. Percell Lisa D. Phillips Zac D. Porter Stacey M. Seay Roger D. Shockey Joy L. Williams Bridging the Gap – Woodridge – Respond - In the last year since the beginning of this project, we have achieved a 98+% completion rate (up from the 15.9% when we first started 18 months ago) and have started a revenue stream that surpasses $100,000 per year. Plus, bridge appointments have helped bring our readmission rate down almost 10%. Matt M. Hopper – Project Leader Lindy P. White – Project Sponsor Ginny V. Brown Roger M. Cassell Myra K. Edgeworth Lisa A. Hensley Seth J. Jones Stephanie A. Kneller Melissa M. Lefevers Michael W. Miller Leslie N. Morelock Renee R. Perkinson Susan Pratt Allison M. Willner Laura D. Wilson Lauren W. Wilson Celesta N. Young

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Projects Library

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BENEFITS

MSHA Quality Awards

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Participant Comments

  • “Quality Awards is the highlight of each year

for my team”

  • “I was so proud to bring my family member to

the banquet so they could see how important quality is to our work”

  • “I just want to get back to work after the

banquet so I can get started on our next project!”

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By the end of this session you will:

 Be familiar with the Mountain States Health Alliance Quality Awards program  Understand the four components of the program  Be aware of some benefits of such a program  Know where to get more information

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Engaging the Frontline in Process Improvement, and Having Fun Along the Way

Tamera Parsons parsonsta@msha.com (423) 302-3301

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