VSBC Annual Report 2016-17 Judy OConnell Victorian Small Business - - PowerPoint PPT Presentation
VSBC Annual Report 2016-17 Judy OConnell Victorian Small Business Commissioner Tuesday, 25 July 2017 Activity and outcomes 2016-17 12,000 enquiries with the majority of these settled over the phone 1,879 total number of applications
RLA, 1017 RLA, 1077 RLA, 1195 RLA, 1037 SBCA, 396 SBCA, 560 SBCA, 564 SBCA, 701 ODFCA, 45 ODFCA, 35 ODFCA, 38 ODFCA, 44 FDMA, 253 FDMA, 168 FDMA, 115 FDMA, 96 Taxi Disputes, 0 Taxi Disputes, 1 Taxi Disputes, 0 Taxi Disputes, 1 200 400 600 800 1000 1200 2013-14 2014-15 2015-16 2016-17
*Includes applications for appointment of Specialist Retail Valuers, investigations and farm debt mediation certificates.
RLA, 910 RLA, 977 RLA, 970 RLA, 904 SBCA, 395 SBCA, 557 SBCA, 564 SBCA, 700 ODFCA, 45 ODFCA, 35 ODFCA, 38 ODFCA, 44 FDMA, 126 FDMA, 90 FDMA, 56 FDMA, 54 Taxi Disputes, 0 Taxi Disputes, 1 Taxi Disputes, 0 Taxi Disputes, 1 200 400 600 800 1000 2013-14 2014-15 2015-16 2016-17
19.4% 21.1% 26.8% 33.6% 34.6% 41.1%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%
2011-12 2012-13 2013-14 2014-15 2015-16 2016-17
74.3% 67.4% 61.7% 58.9% 59.6% 53.1%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
2011-12 2012-13 2013-14 2014-15 2015-16 2016-17
50 100 150 200 250 300 Payment of outstanding monies by tenant Value of outgoings, expenses and rent Repairs and maintenance Security deposit Landlord’s obligations
2016-17 2015-16 2014-15 2013-14 2012-13
20 40 60 80 100 120 140 160 180 Dispute over contractual rights & responsibilities Unfair trading Unpaid monies Undelivered goods or services Quality of goods or services
2016-17 2015-16 2014-15 2013-14 2012-13
Settled prior , 31.0% Settled at mediation, 33.2% Not settled at mediation, 8.3% Refusal, 5.0% Unable to locate, 6.2% Not settled / not mediated, 16.2%
RLA 68.1% SBCA 20.8% FDMA 7.5% ODFCA 3.5% TAXI 0.1%
VSBC Office 85% Other Metro 2% Regional 13%
94.9% 95.3% 95.8% 94.3% 94.1% 96.8% 100.0% 92.4% 90.0% 100.0%
80% 82% 84% 86% 88% 90% 92% 94% 96% 98% 100%
Total Applicant Applicant's Representative Respondent Respondent's Representative Farmer Farmer's Representative Creditor Creditor's Representative Other
Client Satisfaction Role of the Party in the Mediation
Total and in Relation to the Role of the Party in the Mediation
Feedback from mediation participants - VSBC Survey from 2016-17
94.9% 95.5% 93.1% 91.1%
80% 82% 84% 86% 88% 90% 92% 94% 96%
Total Full Agreement Some Agreement No Agreement
Client Satisfaction Mediation Outcome
Total and in Relation to the Mediation Outcome
Feedback from mediation participants - VSBC Survey from 2016-17
97.9% 97.9% 97.5% 96.7% 96.1%
80% 82% 84% 86% 88% 90% 92% 94% 96% 98% 100% Professionalism Ability to explain the mediation/facilitation proces Ability to communicate clearly Ability to listen and understand your concerns Abulity to outline possible solutions/options Feedback from mediation participants - VSBC Survey from 2016-17
Nil 12.0% 1-5 Days 28.8% 6-30 Days 14.3% 2-3 Months 14.9% 4-6 months 11.6%
More than 6 months 18.4%
VSBC Survey from 2016-17
Nil 19.3% $1-$5,000 22.2% $5,001- $10,000 20.6% $10,001- $20,000 17.6% $20,001- $50,000 13.4% More than $50,000 6.9%
VSBC Survey from 2016-17