VMS OVERVIEW AND INDUSTRY TRENDS May 29th, 2014 INTRODUCTION - - PowerPoint PPT Presentation

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VMS OVERVIEW AND INDUSTRY TRENDS May 29th, 2014 INTRODUCTION - - PowerPoint PPT Presentation

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VMS OVERVIEW AND INDUSTRY TRENDS May 29th, 2014 INTRODUCTION Brian Hoffmeyer VP Product Marketing 9 + years at IQNavigator Product Marketing and Management, Professional Services, Industry Solutions (Consulting) Passionate about

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VMS OVERVIEW AND INDUSTRY TRENDS

May 29th, 2014

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Proprietary and Confidential to IQNavigator Inc. 2

INTRODUCTION

Brian Hoffmeyer VP Product Marketing

» 9 + years at IQNavigator » Product Marketing and Management, Professional Services, Industry Solutions

(Consulting)

» Passionate about helping clients, partners, and suppliers use the IQNavigator

VMS to achieve strategic business goals

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TOPICS

» Global Labour Trends » VMS 101 – 15+ Years of Evolution » How Suppliers Benefit from a VMS/MSP » What’s Next, Where’s the Industry Going » Features and Functionality » An Illustrative Case Study » Q&A

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Advanced economies are challenged

16 -18 million college-educated worker shortage by 2020 13% increase in college-educated worker demand Aging workforce

SOURCE: MCKINSEY & CO.

Potential global shortage of 45 million medium-skilled workers Surplus of almost 95 million low-skill workers in 2020

GLOBAL LABOUR TRENDS

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NON-EMPLOYEE TRENDS

50%

Workforce in 2020

7x

Temp Labor Growth Compared to Total

TITLE HE

» Tomorrow:

TITLE HE

» Yesterday & Today:

6%

Workforce in 1989

25%

Workforce in 2013

TITLE HE

  • Agency temps
  • Freelancers
  • Statement of Work
  • Outsourced Services

Non-Employee Labour Categories

TITLE HE

  • Business need for flexibility
  • Worker preference
  • Expanded use of SOW
  • Temp labour at historical

high Growth Factors

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EVOLUTION OF WORKFORCE MANAGEMENT PROGRAMS

1990s 1950s Mid 1990s 1980s Late 1990s 2000s Today Contingent Staffing Vendor on Premise (VOP) Master Vendor MSP (Managed Service Program) Vendor Management Systems (VMS) Globalisation Expanded Scope

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HOW ORGANIZATIONS USE A VMS: PROCURE TO PAYMENT WORKFLOW

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KEY WAYS ORGANIZATIONS BENEFIT FROM A VMS

  • Access to real-time data on spend, headcount, and other key metrics
  • Planning based on historical data and trends
  • Ability to use to help modify stakeholder behaviours
  • Hard savings through rate cards, competitive bidding,

distribution lists & tiers, etc.

  • Soft savings through process efficiencies
  • Internal policies – tenure, approvals, on- and off-boarding
  • Contracts – terms, rates, certifications, insurance
  • External policies – taxation & invoicing, data & personal privacy, labor law
  • User friendly processes that increase quality and lower time-to-fill
  • Notifications to key parties at each step in the process
  • Elimination of manual steps and paper-based processes

Automation Cost Savings Visibility Compliance

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KEY WAYS ORGANIZATIONS BENEFIT FROM A VMS

  • Visibility into/reduction of risks associated with contingent labor mgmt. and

services procurement (tenure, on- and of-boarding, IC population)

  • Clear delineation of employer-employee relationship for contingent labor
  • Strengthen relationships and garner commitment and support from

marketplace

  • Manage supplier performance
  • Improved customer satisfaction both with overall program and labor

provided

  • Associated services provide best-in-class program operations

Risk Mitigation Quality Supplier Management

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WHY BEST-IN-CLASS ORGANIZATIONS USE VMS

» It’s not just about cost savings – as organizations mature in their use of

contingent labor, they begin to focus on the items below

» Achieving these things across a global enterprise would be impossible

without a VMS

Text and Charts from Aberdeen’s 2013 Contingent Labor Management Strategies Review

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HOW SUPPLIERS BENEFIT FROM A VMS/MSP

»Reduced cost of sales – automation, notifications,

tiers and distribution lists

»Reduced administrative burden – everything is

  • nline and reportable (e.g. timecards, consolidated

invoices)

»Improved accounts receivable – regular/faster

payments, less time spent tracking receivables

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HOW SUPPLIERS BENEFIT FROM A VMS/MSP

» Level playing field – all suppliers get requisitions at the

same time and with consistent information

» Larger number of fills – quality suppliers will be rewarded

with additional business based on performance not relationships

» Greater number of opportunities – strong programs

typically expand into additional categories and geographies

» Feedback loops

  • Demand management/forecasting
  • Supplier performance based on quantitative metrics
  • Supplier feedback on program processes and technology
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WHERE THE MARKET IS GOING

Continuous Maturation, Always Expanding

Other Considerations

  • Global Coverage & Localization
  • Extended Services Categories
  • Enhanced System Requirements

– Security – Scalability – Functionality

  • Information & Benchmarking

– Reporting – Market Intelligence

Contingent Labor

Time and Expense

Projects / SOW

Milestone, Fixed Bid, Unit Based

Complex Services

Managed Services, Legal, Mgmt., Off Shore, etc.

Comprehensive Talent Management Services Talent Pools

Freelancers Private Marketplaces FTE Bench

TECHNOLOGY REQUIREMENTS COMPLEXITY

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VMS STRATEGY & DIRECTION

Platform solution for the non-employee management strategy

Regional MSP 2 MV/VO P SOW Service Provider Online Staffing Regional MSP 1 Self- Service IC

VMS

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SaaS configurability agile delivery

integration innovation

global footprint big data

  • n demand scale

innovative technologies

HOW IS VMS TECHNOLOGY EVOLVING?

CLIENT NON-EMPLOYEE LABOUR

PRODUCT TECHNOLOGY mobile talent pools

marketplace communities

data science verticals

workflow recommendation engines

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MOBILE FIRST

» Anytime, any device, any where » Contractor Time & Expense App

  • iOS & Android

» Manager iPad App » Approvals on mobile devices

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EMBEDDED BUSINESS INTELLIGENCE

» “Analytics for everyone” – in reports and embedded » Easy-to-use, drag-and-drop report designer » Interactive / embedded user-driven scalable reporting platform » Export reports in different formats (Excel, PDF, HTML) » Multiple visual data formats

  • Crosstab
  • Line chart
  • Bar graph
  • Pie Chart
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BIG DATA – RATE BENCHMARKING

Instant access to current, customized temp labor bill rates

  • Evaluate your firm’s bill

rate performance against recent, actual market rates

  • Build plans and

forecasts using current market data

  • Get the right talent fit

and the right bill rate for the role being filled

$20B in contingent labor spend data

RateIQ IQNdex Price index tracking temp labor bill rate trends

  • Details by region and job

category, including trends and drivers

  • Top “Hot Spots” by job title

and city

  • Direct market insight based
  • n actual market-clearing

transactions

  • Focused exclusively on bill

rates for contingent and project labor

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IQN INTEGRATION CAPABILITIES

Typical Integrations

IQNtegrator

USER LOAD

  • Roles & responsibilities
  • Approval limits
  • Hierarchies & data

visibility SINGLE SIGN-ON

  • SAML standard
  • Works with email

notification links SECURITY/PROVISIONING

  • For building & systems

access

  • Equipment provisioning

TIMEFEEDS

  • For project tracking,

manufacturing facilities, supplier time-keeping COST ALLOCATION CODES

  • Cost codes, business

structures

  • Hierarchies

CONSOLIDATED INVOICE

  • Allocated to cost codes
  • Pre-approved, pre-

reconciled

» Drag-and-drop

process and data mapping

» User entered

business logic

» New

integrations and changes in days, not weeks

» Fast and

accurate testing

» No software

release required Integration Platform

IQN VMS

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SUPPLIER INTEGRATIONS

» Portal for IQN’s developer network:

suppliers, clients, and partners

» A comprehensive suite of in- and

  • utbound web services based on HR-

XML standards – 12 services available today

» Comprehensive technical documentation

and support for each integration

» Easy standardized integrations that

leverage existing architecture

Developer portal for Procure-to-Pay automation

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TOTAL WORKFORCE PLANNING

Strategic and tactical insight and analytics across the C-suite

IQN Reporting and Anaylytics Standalone Database Integrations from HCM and ATS Tracking Components

Display of TW Analytics in the app

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Talent Pools

ON-DEMAND TALENT

Total Human Capital Management

Quicker Access to Talent On-Demand Talent Inventory Better Performers / Calibrated Predictability

Full Time Workers Returning Workers Brand Loyalty Freelancers Interns Referrals

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THE OUTCOMES

BUSINESS CHALLENGES IQNAVIGATOR SOLUTION

» No visibility into:

  • System and facility access granted

to a large population

» No controls or visibility into

whether suppliers providing services had an MSA

» No on-boarding and off-boarding

process or controls in place

» No way to manage compliance with

approval and rate card policies

» Implemented a VMS to serve as the single

source of information for all non- employee workers

» Implemented streamlined business

process to manage all categories of spend:

  • Process varies by category for ease of

use

  • Controls around approvals and

negotiated rate cards

  • Compliant invoices sent to 5 different AP

systems

» Real-time synchronization with HR IS for

system and building access

» Regular audits to ensure IQN and HR IS are

synchronized Company Profile:

  • Global company that partners with institutional investors to provide comprehensive financial services

including investment management, investment research/trading and investment servicing.

  • Categories Supported – Admin/Clerical, Engineering (non-IT), Finance/Accounting, IT, Professional (HR,

Legal, Business, Procurement) IT SOW, Management Consulting, and Headcount Tracking

  • Countries Supported – 12 (North America, EMEA, and APAC)
  • Spend – $415 million annually
  • program Model – VMS/MSP

» All non-employees

globally (12,000+) are tracked in IQN

» Passed audits regarding

policy compliance

» Established formal

controls for accessing systems and facilities

» Allows for hundreds of

suppliers to provide contractors for non- essential positions

Visibility and Control Case Study – Global Financial Services and Investment Management Company

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QUESTIONS & ANSWERS

CONTACT INFO: bhoffmeyer@iqnavigator.com @iqnavigator and @chezhoff

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OVER A DECADE OF LEADERSHIP IN SERVICES PROCUREMENT SOFTWARE

» Strong Foundations for Client Success

  • Vendor Management System industry leader for

14+ Years

› $20 billion + in spend under management › 150+ customers › 35% of total spend is outside the US › 40% of total spend is Statement of Work › 420 employees

  • Built-for-purpose solution for managing non-

employee workforce

› All services procurement spend categories › Single, unified, global, end-to-end system › Simple & intuitive analytics and decision making › Mobile applications on iOS and Android › 700+ integrations with all major ERPs

  • Extensive international experience

› Localized for 47 countries › Available in 16 languages

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IQNAVIGATOR GLOBAL COVERAGE

Localised and Active Countries

Localized – 44 Countries Active - 124 Countries

  • Cantonese
  • Czech
  • Dutch
  • English
  • French

Canadian

  • French

Continental

  • German
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Mandarin
  • Portuguese
  • Spanish
  • Russian
  • Slovak

16 Available Languages

IQNavigator is Present in

94% of the World’s Market*

*Based on GDP of Active Countries vs. World GDP

170+ Available Currencies