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Virtual Care
The Force Multiplier
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Enabling virtual care
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Devices devices devices….
Source: www.lieftherapeutics.com
Virtual Care The Force Multiplier Wendy Carroll General Manager, - - PowerPoint PPT Presentation
Virtual Care The Force Multiplier Wendy Carroll General Manager, - - PowerPoint PPT Presentation
Virtual Care The Force Multiplier Wendy Carroll General Manager, New Business and Stakeholder Relations Healthdirect Australia 1/05/2017 FOR OFFICIAL USE ONLY Enabling virtual care Devices devices devices. Source: www.lieftherapeutics.com
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Enabling virtual care
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Devices devices devices….
Source: www.lieftherapeutics.com
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Healthdirect Australia
Healthdirect Australia designs and delivers innovative services for governments to provide every Australian with 24/7 access to the trusted information and advice they need to manage their own health and health-related issues.
About us
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Healthdirect Australia
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A key part of Australia’s Health System
mindhealthconnect My Aged Care healthdirect Pregnancy, Birth and Baby Carer Gateway after hours GP helpline Quitline Get Healthy
National Health Services Directory
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We build and operate national multichannel services and digital health infrastructure
- n behalf of the state territory and Commonwealth Governments.
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99.9% of life happens
- utside of the
healthcare system
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The Health System is
- nly part of what impacts
- ur health
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There is no ‘standard’ health consumer journey
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Prevalence of the number of chronic conditions among patients at GP encounters and people in the Australian population.
SOURCE: Harrison C, Henderson J, Miller G, Britt H (2017) The prevalence of diagnosed chronic conditions and multimorbidity in Australia: A method for estimating population prevalence from general practice patient encounter data. PLOS ONE 12(3): e0172935. https://doi.org/10.1371/journal.pone.0172935 http://journals.plos.org/plosone/article?id=10.1371/journal.pone.0172935 Adapted from data in Harrison C et al (2017) PLOS ONE 12(3): e0172935. https://doi.org/10.1371/journal.pone.0172935
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Managing multi-morbidity requires ENGAGEMENT and CHANGE in how we treat the consumer as a whole… …Technology is not the panacea… … but it can enable….
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Personalisation is critical to achieving impact at scale
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From Measurements to Meaning
- Consumer engagement can be bolstered by
- Translating measurements from devices to parameters
that are meaningful to consumers
- Harnessing the power of the family, carers, community
to amplify “meaning” can catalyse behavioural change
- Platforms to automate data collection and provide actionable
insight are key – predictive analytics, machine learning, AI
- DISRUPTION will come from automating intervention/s in
response to data driven insights
- pportunity to take further cost out of the system
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Enabling impact of virtual care
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To achieve impact at scale requires us to change mindsets
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Changing Culture and Mindsets
Valuing the incremental improvements that transform a person’s experience of their health
- Funding models - HCH vs Fee for service
- Talent considerations – care team to include data scientists? Researchers?
Health informatics skills for health professionals Reassess processes that detract from consumer experience – needed? Neglect security and privacy at your peril – trust is key in virtual setting!!!
- Remote devices locked down, security consideration
- Data storage, consent, privacy
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Connect and Complement Face to Face Care
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Always put the consumer at the centre
- f your thinking
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Thank you
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