Venue Support Program ISIS Primary Care Limited Gamblers Help - - PowerPoint PPT Presentation

Venue Support Program

ISIS Primary Care Limited Gambler’s Help Western Rob Wootton – Venue Support Worker (VSW)

• This session will cover:

– Rationale for the Venue Support Program – Responsibilities of the Venue Support Program – What’s Happened in Four Years

VENUE SUPPORT PROGRAM – TRAINING WORKSHOP

Employment Status Age Group Length of Employment Date:  Full time  18 – 19  < 1 yr  Part time  20 – 24  1 – 2 yrs Course:  Casual  25 – 29  30 – 34  2 – 5 yrs  6 – 10 yrs Facilitator: Gender  35 – 39  10+ yrs  Male  40 – 44 Location:  Female  45 – 49 Position  Other  50 – 54  Staff Venue type:  55+  Management  Other Region: 1 = Little or no understanding of the objective 2 = Basic understanding of the objective, but cannot demonstrate it 3 = Understand the

• bjective and can

demonstrate it with assistance 4 = Can demonstrate the

• bjective without

assistance 5 = Can demonstrate the

• bjective and teach
• thers to do it

Before training

Objective

After training 1 2 3 4 5 1 2 3 4 5

Before we begin, please complete and sign the Attendance Sheet and fill in the evaluation sheet - highlighted sections ONLY.

Rationale for the Venue Support Program

• Victorian Responsible Gambling Codes of Conduct – 2009.
• These Codes require actions around responsible gambling.
• VSW role established by the Department of Justice to

assist venues around the Codes.

• VSW program began – September 2010.
• Program is designed to assist venues to implement

responsible gambling practices.

What VSWs CAN Do In Venues………..

• Provide training and support to venue staff &

management

• Suggest ways to best assist patrons
• Be the venue’s contact point with Gambler’s

Help

• Encourage best practice approaches within

the venue.

What VSWs CANNOT Do In Venues………..

• Assess a venue’s compliance with the Code
• f Conduct
• Observe and approach patrons in a venue.
• Provide counselling to patrons or staff.
• View the Responsible Gambling Register or

Self-Exclusion Photos/Deeds.

Training – a Key Program Evaluator

The four designated training objectives involved staff knowledge and understanding of:

• Industry Code of Conduct
• Identifying patron behaviours
• Interacting with patrons
• Gambler’s Help Services

(including self-exclusion)

Training Modules Developed by Gambler’s Help Western

Module 1 Module 2

Identifying behaviours Code of Conduct Interacting with Patrons Self-Exclusion (SEP) Gambler’s Help Services Best Practice Customer Service

Module 4 Module 5

EGM Operations and PID Code of Conduct Tune-up Randomness SEP Refresher Pre-Commitment

Why EGM Operations and Randomness?

• Requested by a number of venues
• Lack of staff knowledge of the product
• Pass on info to patron
• Promote informed choice
• Reduce myths and misconceptions
• Make staff more professional
• Increase staff confidence

Results of Training

The Latest Module …………

Based on Research released Feb 2014

• 30 validated indicators
• Prioritised sets of indicators
• More streamlined interaction procedures
• New Gambler’s Help Service Model

Module 6

Randomness and EGMs

• Random Number Generator issues numbers at the

rate of around 1 million per second

• Every EGM has a unique starting point (seed) and

therefore no-one can predict next result

• Mutually exclusive events – totally independent of

previous results

• Pressing the button selects the random number
• Screen displays the combination of symbols for

that number from the payout table

• Returns a minimum of 85% (RTP) of total

investment each calendar year in a venue

• Selecting only 10

numbers gives a very uneven distribution.

• Selecting 10,000

numbers starts to get closer to an even distribution.

• Selecting 1 million

numbers approaches a perfectly even distribution. RANDOM NUMBER TRIALS OF THE NUMBERS 0 TO 9 The more you play on an egm over time, the closer the overall payout gets to the estimated Return To Player.

Example of 25 stop positions on each of 5 reels

3, 4 or 5 gets 15, 20 or 25 BONUS games CAT GOD PAY TABLE