Vendor Briefing September 2018 Welcome General Manager, Digital - - PowerPoint PPT Presentation

September 2018

Digital Transformation Vendor Briefing

watercorporation.com.au

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Welcome

General Manager, Digital Transformation - Deanne McDonald

Acknowledgement of Aboriginal custodianship of country

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Agenda

** The detail provided in this briefing and presentation is intended for information only and cannot be relied upon. The Water Corporation accepts no liability for any loss or damage that arises from anything in the presentation including (but not limited to) any loss or damage that may arise due to the errors and omissions of any person.**

Digital Transformation overview Deanne McDonald GM, Digital Transformation Information Technology program delivery Nasim Kouchakpour Manager, Delivery, Digital Services Governance and Commercial Management Katherine Whitehead Head of Digital PMO Questions Deanne McDonald 10am Morning tea Piazza

Who is the Water Corporation?

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Digital Transformation Group

Digital Transformation Group Operational Technology Digital Program Management Office Digital Services

Our Digital Transformation will enable uplift in

Information Processes People Technology Focus for today

Our digital future Outcomes driving success

Robust core Agile transformation Informed decisions Smarter delivery T+5 Asset Centric, Customer Focussed

Operational Technology Information ecosystem Modernise business apps Digital vendor ecosystem Digital technology core Digital Accelerators Supply chain optimisation Project and portfolio management Mobility Enterprise performance management Enterprise asset management Geographic information systems (GIS) Asset performance management

Transform Maintain

Water Corporation Digital Transformation

Digital Transformation Principles

Technology will enable business process alignment and configuration of technology, as opposed to customisation to fit existing processes

The he 8 gui guiding prin rinciples s for

• r

succ uccess ssful Di Digital Tran ansformati tion 01 02 03 04 05 06 07 08

Leverage Industry Models IP & Knowledge Dual Speed Value Chain Agile Data Driven Culture Business Value Measures

Initiatives will be delivered with the specific intention

• f building capability, retaining knowledge and

intellectual property within Water Corporation Digital Accelerators need careful consideration to ensure that the technologies deployed can be scaled and supported efficiently. Initiatives will consider the ‘end to end’ value chain to ensure integration of information flows is identified. Deliver innovation at pace, in an agile, iterative manner. Use Data and Analytics as a key lever for digital transformation. Emerging technologies are to be assessed against business value first and foremost. Initiatives should always include upfront definition of measures of success and associated performance baselining.

watercorporation.com.au

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Digital Transformation Capital program

Manager, Delivery, Digital Services – Nasim Kouchakpour

Digital Transformation 2018/19 program

• Modernise key business applications needed for customer service

and management.

Front office

• Modernise key business applications needed for asset management

and operations.

Middle office

• Modernise key business applications across finance, HR and

corporate services.

Back office

• Build secure digital technology and data platforms.
• Improve user experience and reduce technical risks.

Digital technology and digital data core

• Faster technology value realisation.
• Test contemporary technologies and processes.

Digital accelerators

• IT/OT maintenance
• Multi-vendor engagement model.

Service management and vendors

Digital Delivery Portfolios

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DTG Portfolio Digital Technology Core Enabling Platforms Information Ecosystem Enterprise Performance Management Enterprise Asset Management Retail / Customer

Portfolio 1 – Digital Technology Core

Projects shaded in blue are expected to go to market this financial year.

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Storage Grouping

Compute and storage/Hybrid cloud SAN replacement Data Backup Strategy & Delivery VMware Enterprise License Agreement

Security Grouping

Cyber Security Strategy Program SCADA Security Project Grouping Corporate Compliance Grouping Identity stores rationalisation

Connectivity Grouping

Network modernisation/ Cloud readiness Unified Communication Upgrade Wireless Rollout

Desktop Grouping

Virtual Desktop Infra Remediation Transforming User Computing (TUC)

Mobility Phase 1

Connected Workforce Statewide Rollout In Vehicle Monitoring System Kony Rollout Corporate MDM

Portfolio 2 – Enabling Platforms

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Enterprise Application Upgrades

Enterprise Content Management Enterprise Content Management Phase 2 Office 365 Exchange in the cloud Application Rationalisation

Service Now Expansion

SCADA integration to Service Now Service Now integration to 3rd Parties

Capital Works

Digital Library

Spatial Grouping

Water Office Remediation Water Office Enhancements Bore Drilling information integration Drainage and Wastewater Modelling GIS Strategic Review

Integration Platforms

BWIP/BW Robotic Automation Platform

Projects shaded in blue are expected to go to market this financial year.

Portfolio 3 – Information Ecosystem

Data Platforms

Cloud based Data Lake IOT and Analytics Platform

Data Integration Platform

Master Data Management Cloud Based Hybrid Integration Platform

Reporting Grouping

Big Data

Projects shaded in blue are expected to go to market this financial year.

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Portfolio 4 – Enterprise Performance Management

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SAP Module Upgrades

SAP PLM Integrated Management Tool Project and Portfolio Transformation Supply Chain Transformation

SAP HR

People View Learning Management System Succession and Planning Payroll Modifications

SAP FICO

Legislative Leasing Requirements (IFRS16) Enterprise Performance Management Phase 1

Projects shaded in blue are expected to go to market this financial year.

Portfolio 5 – Enterprise Asset Management

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Asset Management

Scheme of the Future Asset Performance Management Phase 1

Asset Operations

Next Generation Operations Enterprise Asset Management Phase 1

Projects shaded in blue are expected to go to market this financial year.

Portfolio 6 – Customer and Retail

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Mobility Stream

Mobile Applications

Call Centre Upgrades Sub Program

Genesys WFM (CIC plug in – configuration) Genesys Enhancements

Communication Improvement Stream

Outage Management Customer Communications Management Social Media Platform Consultation Manager Optimisation

MyWater Application Grouping

Web Site rebuild My Water Integration with CIC Concessions Auto-Verification New Payment Channels Webchat Integration Customer Segmentation Data Refresh

Application Rationalisation Grouping

Consolidation of Smaller Systems Shift Applications

• ff EBI

Application Deployment Grouping

Meter Reading System Replacement (Deployment) Knowledge Management System Water Watchers

Strategic Grouping

CIS Replacement Program

Projects shaded in blue are expected to go to market this financial year.

watercorporation.com.au

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Governance & Commercial Management

Head of Digital Program Management Office – Katherine Whitehead

Sourcing for Transformation:

PANELS: IT Services Panel Operational Technology Panel PCS Panel INTEGRATED PROCUREMENT APPROACH: Increase in Proofs of Concept in addition to process based acquisitions. DISCRETE WORK PACKAGES: Sourced throughout FY18/19 – FY19/20

IT Services Panel to be established late 2018.

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Vendors must:

• Register with the Corporation prior to

any award of work.

• Demonstrate high standards of quality

and safety management.

• Maintain own quality management

systems.

• Be responsible for the security of their

systems and services.

• Keep confidential private information.
• Utilise local, West Australian resources

as much as possible.

• Demonstrate diversity – leverage

differences.

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Contacting the Corporation:

All enquiries to: Katherine Whitehead Head of Digital Program Management Office Digital Transformation Group it.vm@watercorporation.com.au

Find this presentation at watercorporation.com.au/suppliers

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Any questions?

Thank you

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