User experience design of a referral support tool Andreas DUENSER a - PowerPoint PPT Presentation

User experience design of a referral support tool Andreas DUENSER a , , Daniel SMITH a , Jill FREYNE b , Liz GILLERAN a , Krisy DE SALAS c a CSIRO, Data61, Australia; b CSIRO, Health & Biosecurity, Australia; c University of Tasmania, School of Engineering and ICT www.csiro.au

Automated Speech Disorder Assessment • 20% of 4 year olds have some sort speech & language problem • 1:5000 - Ratio of Speech Pathologists to general population • Long waiting lists for assessment: • 25% waiting > 6 months, • 15% > 1 year • Greater shortage in rural and regional areas • Social inequalities • Poor literacy & academic outcomes, lower job prospects • Increased likelihood of social, emotional and mental health issues IMAGE: http://bloomtherapy.com.au/speech-pathology-brisbane/ 2 | User experience design of a referral support tool | Jill Freyne

Automated Speech disorder assessment • Digital early assessment and triage tool • Non- expert users (teachers, child-carers) • Automation => scale-up • Referral support • better triage - only those who need referred to speech pathologist • Mobile / tablet delivery • Engaging for children IMAGE: https://www.ubc.com/blog/understanding-mobile-health-trends-and- opportunities-clinical-trials-and-post-approval-programs 3 | User experience design of a referral support tool | Jill Freyne

Artificial Intelligence 80 – 90 % accuracy http://www.therapymatters.com.au/Common-Problems/Speech.aspx 4 | User experience design of a referral support tool | Jill Freyne

Design Sprint • Adapted version of the “Google Venture 5 Day Sprint” => define goal and get to testable prototype quickly. • 3-day co-located – several weeks for design / implementation / testing • Team: researchers, SLP, UX designers 5 | User experience design of a referral support tool | Jill Freyne

Speechee • Users: Test administrators • early childhood educators, teachers (for 4-5 year old children) • user on-boarding • description of purpose, setting of expectations • Instructions • setting-up the application and assessment environment (e.g. minimize distraction and background noise) 6 | User experience design of a referral support tool | Jill Freyne

7 | User experience design of a referral support tool | Jill Freyne

Speechee • Word screens / picture cards • Similar style to SLP testing sessions 8 | User experience design of a referral support tool | Jill Freyne

Results and Recommendations 9 | User experience design of a referral support tool | Jill Freyne

Results and Recommendations 10 | User experience design of a referral support tool | Jill Freyne

UX study • 18 early childhood educators from five childcare centres • Overall participants were positive about concept • Would help them make more informed decisions • Recommendations – Children should be able to interact to keep engaged / motivated – Children need positive reinforcement and progress feedback – Artwork / style should be more child friendly – Needs more contextualised tutorial – Should provide reminders when child needs to be re-tested • Results screen – simple graphic worked best 11 | User experience design of a referral support tool | Jill Freyne

Next Steps • Gamified prototype – Lingo Dingo 12 | User experience design of a referral support tool | Jill Freyne

User experience design of a referral support tool Andreas DUENSER a , , Daniel SMITH a , Jill FREYNE b , Liz GILLERAN a , Krisy DE SALAS c a CSIRO, Data61, Australia; b CSIRO, Health & Biosecurity, Australia; c University of Tasmania, School of Engineering and ICT www.csiro.au