User experience design of a referral support tool Andreas DUENSER a - - PowerPoint PPT Presentation

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Dec 03, 2022 288 likes •423 views

User experience design of a referral support tool Andreas DUENSER a , , Daniel SMITH a , Jill FREYNE b , Liz GILLERAN a , Krisy DE SALAS c a CSIRO, Data61, Australia; b CSIRO, Health & Biosecurity, Australia; c University of Tasmania, School of

SLIDE 1

www.csiro.au

User experience design of a referral support tool

Andreas DUENSERa,, Daniel SMITHa, Jill FREYNEb, Liz GILLERANa, Krisy DE SALASc

aCSIRO, Data61, Australia; bCSIRO, Health & Biosecurity, Australia; cUniversity of Tasmania, School of Engineering and ICT

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Automated Speech Disorder Assessment

20% of 4 year olds have some sort speech & language problem
1:5000 - Ratio of Speech Pathologists to general population
Long waiting lists for assessment:
25% waiting > 6 months,
15% > 1 year
Greater shortage in rural and regional areas
Social inequalities
Poor literacy & academic outcomes,

lower job prospects

Increased likelihood of social, emotional

and mental health issues

User experience design of a referral support tool | Jill Freyne 2 |

IMAGE: http://bloomtherapy.com.au/speech-pathology-brisbane/

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Automated Speech disorder assessment

Digital early assessment and triage tool
Non- expert users (teachers, child-carers)
Automation => scale-up
Referral support
better triage - only those who need referred to speech

pathologist

Mobile / tablet delivery
Engaging for children

User experience design of a referral support tool | Jill Freyne 3 |

IMAGE: https://www.ubc.com/blog/understanding-mobile-health-trends-and-

pportunities-clinical-trials-and-post-approval-programs

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Artificial Intelligence

User experience design of a referral support tool | Jill Freyne 4 |

http://www.therapymatters.com.au/Common-Problems/Speech.aspx

80 – 90 % accuracy

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Design Sprint

Adapted version of the “Google Venture 5 Day Sprint”

=> define goal and get to testable prototype quickly.

3-day co-located – several weeks for design / implementation /

testing

Team: researchers, SLP,

UX designers

User experience design of a referral support tool | Jill Freyne 5 |

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Speechee

Users: Test administrators
early childhood educators, teachers (for 4-5 year old children)
user on-boarding
description of purpose, setting of expectations
Instructions
setting-up the application and assessment environment (e.g. minimize

distraction and background noise)

User experience design of a referral support tool | Jill Freyne 6 |

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User experience design of a referral support tool | Jill Freyne 7 |

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Speechee

Word screens / picture cards
Similar style to SLP testing sessions

User experience design of a referral support tool | Jill Freyne 8 |

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Results and Recommendations

User experience design of a referral support tool | Jill Freyne 9 |

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Results and Recommendations

User experience design of a referral support tool | Jill Freyne 10 |

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UX study

18 early childhood educators from five childcare centres
Overall participants were positive about concept
Would help them make more informed decisions
Recommendations

– Children should be able to interact to keep engaged / motivated – Children need positive reinforcement and progress feedback – Artwork / style should be more child friendly – Needs more contextualised tutorial – Should provide reminders when child needs to be re-tested

Results screen – simple graphic worked best

User experience design of a referral support tool | Jill Freyne 11 |

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Gamified prototype – Lingo Dingo

Next Steps

User experience design of a referral support tool | Jill Freyne 12 |

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www.csiro.au

User experience design of a referral support tool

Andreas DUENSERa,, Daniel SMITHa, Jill FREYNEb, Liz GILLERANa, Krisy DE SALASc

aCSIRO, Data61, Australia; bCSIRO, Health & Biosecurity, Australia; cUniversity of Tasmania, School of Engineering and ICT