experience of archival research Nadia Marks, User Experience - - PowerPoint PPT Presentation

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experience of archival research
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experience of archival research Nadia Marks, User Experience - - PowerPoint PPT Presentation

Feb 17, 2023 375 likes •528 views

Untangling the legacy: the user experience of archival research Nadia Marks, User Experience Researcher Fabiana Barticioti, Digital Assets Manager Andy Jack, Web Editor lse.ac.uk/library LSE Library The user experience of archival research

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LSE Library

Untangling the legacy: the user experience of archival research

Nadia Marks, User Experience Researcher Fabiana Barticioti, Digital Assets Manager Andy Jack, Web Editor

lse.ac.uk/library

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The user experience of archival research

LSE Library

LSE Archives

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LSE Library

Aims

  • Find out how CalmView is used
  • Find out how CalmView is experienced
  • Identify the pain points of using CalmView
  • Identify and make improvements to CalmView
  • Validate any improvements made to CalmView
  • Develop a wish list for a new archive management system

The user experience of archival research

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LSE Library

Document analysis

  • Used existing data
  • Showed behaviours
  • Quantified issues

The user experience of archival research

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The user experience of archival research

LSE Library

Interviews and focus groups

  • Showed how and why they

use the catalogue

  • Captured their goals
  • Captured their attitudes and

experiences

  • Showed their knowledge and

understanding

  • Enabled broad participation
  • Allowed personalised

exploration of the topic within a framework

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The user experience of archival research

LSE Library

Analysis

  • Content analysis and

thematic analysis to both describe and explain the data

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The user experience of archival research

LSE Library

Findings

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The user experience of archival research

LSE Library

Changes

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The user experience of archival research

LSE Library

Changes

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The user experience of archival research

LSE Library

Changes

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The user experience of archival research

LSE Library

Changes

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The user experience of archival research

LSE Library

Usability testing

  • Confirmed that the changes

were improvements

  • Checked that users were able

to perform their tasks

  • Identified new issues
  • Confirmed our requirements

for a new archives management system

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The user experience of archival research

LSE Library

Other outcomes and next steps

  • Greater understanding of users
  • Improved communication with users
  • Increased confidence for staff
  • A case for upgrading our archive management system
  • Greater understanding of our requirements for an archive

management system

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The user experience of archival research

LSE Library

Nadia Marks User Experience Researcher LSE Library n.m.marks@lse.ac.uk