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A N X I E T Y C O N F U S I O N F R U S T R A T I O N S T R E S S
PHYSICAL MILESTONE G A T E SOURCE OF FLIGHT UPDATES PLACE OF SERVICE
RESTAURANTS SHOPS F A R F R O M G A T E PLAY POWER AREAS OUTLETS
D E S I G N Q U E S T I O N How can we empower passengers to How can we empower passengers to physically and mentally untether from their gates? physically and mentally untether from their gates?
R E S E A R C H
E M P O W E R I N G I N S P I R E S C O N F I D E N C E D E S I G N P R I N C I P L E S C O N T E X T U A L P E R S O N A L I Z E D
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E M P O W E R I N G I N S P I R E S C O N F I D E N C E D E S I G N P R I N C I P L E S C O N T E X T U A L P E R S O N A L I Z E D
Indoor Beacon Airport Airline Gate Map API Location System System & Staff Wearable Mobile Environment
E M P O W E R I N G Direct communication with gate agents Seat Changes | Seat Upgrades | Standby P E R S O N A L I Z E D Different ways of displaying time
I N S P I R E S C O N F I D E N C E Access to data from trusted sources Peace of mind with the latest updates
C O N T E X T U A L Relevant notifications Visual cues to remind passengers Location aware list of shops & restaurants
S T A K E H O L D E R S A I R P O R T S P A S S E N G E R S A I R L I N E S
H A P P Y P A S S E N G E R S A I R P O R T S S P E N D T O P P R I O R I T I E S 4 5 % 1 M O R E I N C R E A S I N G T H A N G R U M P Y O N E S A I R P O R T C A P A C I T Y O N A I R P O R T R E T A I L P U R C H A S E S 2 I N C R E A S I N G N O N - A E R O N A U T I C A L R E V E N U E J . D . P O W E R , 2 0 1 0 P O R T O F S E A T T L E R E P R E S E N T A T I V E , 2 0 1 4
$ 5 . 9 4 P R O F I T A I R L I N E S P E R T O P P R I O R I T I E S A I R L I N E 1 P A S S E N G E R I M P R O V I N G T H E C U S T O M E R E X P E R I E N C E 2 R E D U C I N G C R O W D I N G A T T H E G A T E A L A S K A A I R L I N E S R E P R E S E N T A T I V E , 2 0 1 4 I N T E R N A T I O N A L A I R T R A N S P O R T A S S O C I A T I O N , 2 0 1 3
P O T E N T I A L P A R T N E R S H I P B E Y O N D M O B I L E A P P S B E Y O N D T H E G A T E
U W M H C I + D C A P S T O N E P R OJ E C T 2 0 1 4 U N T E T H E R E D | S K Y L A R K T E A M M E M B E R S A L E X C H A N G M I C H A E L G R A Z E W S K I S H I Y A L I A N G I R E N E M A C H A S E C H E N H U N G W U
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