U N T E T H E R E D A L E X C H A N G M I C H A E L G R A Z E - - PowerPoint PPT Presentation

U N T E T H E R E D

A L E X C H A N G M I C H A E L G R A Z E W S K I S H I Y A L I A N G I R E N E M A C H A S E C H E N H U N G W U

A N X I E T Y F R U S T R A T I O N C O N F U S I O N S T R E S S

G A T E

PHYSICAL MILESTONE SOURCE OF FLIGHT UPDATES PLACE OF SERVICE

RESTAURANTS PLAY AREAS SHOPS POWER OUTLETS F A R F R O M G A T E

D E S I G N Q U E S T I O N

How can we empower passengers to physically and mentally untether from their gates? How can we empower passengers to physically and mentally untether from their gates?

R E S E A R C H

D E S I G N P R I N C I P L E S

E M P O W E R I N G C O N T E X T U A L I N S P I R E S C O N F I D E N C E P E R S O N A L I Z E D

D E S I G N P R I N C I P L E S

E M P O W E R I N G C O N T E X T U A L I N S P I R E S C O N F I D E N C E P E R S O N A L I Z E D

D E S I G N P R I N C I P L E S

E M P O W E R I N G C O N T E X T U A L I N S P I R E S C O N F I D E N C E P E R S O N A L I Z E D

D E S I G N P R I N C I P L E S

E M P O W E R I N G C O N T E X T U A L I N S P I R E S C O N F I D E N C E P E R S O N A L I Z E D

Airport System Beacon Location Gate & Staff Airline System Indoor Map API Mobile Wearable Environment

E M P O W E R I N G

Direct communication with gate agents Seat Changes | Seat Upgrades | Standby

P E R S O N A L I Z E D

Different ways of displaying time

I N S P I R E S C O N F I D E N C E

Access to data from trusted sources Peace of mind with the latest updates

C O N T E X T U A L

Relevant notifications Visual cues to remind passengers Location aware list of shops & restaurants

A I R P O R T S P A S S E N G E R S

S T A K E H O L D E R S

A I R L I N E S

H A P P Y P A S S E N G E R S S P E N D 4 5 % M O R E

T H A N G R U M P Y O N E S O N A I R P O R T R E T A I L P U R C H A S E S A I R P O R T S T O P P R I O R I T I E S 1 I N C R E A S I N G A I R P O R T C A P A C I T Y 2 I N C R E A S I N G N O N - A E R O N A U T I C A L R E V E N U E

J . D . P O W E R , 2 0 1 0 P O R T O F S E A T T L E R E P R E S E N T A T I V E , 2 0 1 4

$ 5 . 9 4 P R O F I T P E R A I R L I N E P A S S E N G E R

A I R L I N E S T O P P R I O R I T I E S 1 I M P R O V I N G T H E C U S T O M E R E X P E R I E N C E 2 R E D U C I N G C R O W D I N G A T T H E G A T E

I N T E R N A T I O N A L A I R T R A N S P O R T A S S O C I A T I O N , 2 0 1 3 A L A S K A A I R L I N E S R E P R E S E N T A T I V E , 2 0 1 4

P O T E N T I A L

P A R T N E R S H I P B E Y O N D M O B I L E A P P S B E Y O N D T H E G A T E

U W M H C I + D C A P S T O N E P R OJ E C T 2 0 1 4 T E A M M E M B E R S A L E X C H A N G M I C H A E L G R A Z E W S K I S H I Y A L I A N G I R E N E M A C H A S E C H E N H U N G W U

U N T E T H E R E D | S K Y L A R K

S P O N S O R E D B Y L I N D A W A G N E R A N D Y D A V I D S O N J A R E D B A U E R M A R Y G L A R S O N M H C I + D S P E C I A L T H A N K S T O C A M E R O N C A M P B E L L J U L I E A N N E S E G U I N D U B S C O T T I C H I K A W A C A T H E R I N E L I M A B I G A I L S T E I N E M A L A S K A A I R L I N E S

T E A G U E