TWO RELATED PROJECTS The potential of mainstream mobile devices - - PowerPoint PPT Presentation

two related projects
SMART_READER_LITE
LIVE PREVIEW

TWO RELATED PROJECTS The potential of mainstream mobile devices - - PowerPoint PPT Presentation

THE POTENTIAL OF IDEVICES FOR ASSISTING ADULTS WITH COMPLEX COMMUNICATION NEEDS TO REALISE THEIR PARTICIPATION GOALS DENISE WOOD, PAMMI RAGHAVENDRA, JANELLE SAMPSON, MARGIE CHARLESWORTH, SHEILA SCUTTER, CAROLYN BILSBOROW, CAITLIN FRY AND IAN


slide-1
SLIDE 1

THE POTENTIAL OF IDEVICES FOR ASSISTING ADULTS WITH COMPLEX COMMUNICATION NEEDS TO REALISE THEIR PARTICIPATION GOALS

DENISE WOOD, PAMMI RAGHAVENDRA, JANELLE SAMPSON, MARGIE CHARLESWORTH, SHEILA SCUTTER, CAROLYN BILSBOROW, CAITLIN FRY AND IAN KIRK

slide-2
SLIDE 2

TWO RELATED PROJECTS

 The potential of mainstream mobile devices

such as tablet computers as assistive technologies for people with disabilities who have complex communication needs.

 “Private Narratives and Public Policy” project,

which aims to record and analyse the experiences of people with disabilities in South Australia.

slide-3
SLIDE 3

“SEEN AND UNHEARD” RELATED PROJECTS (WITH TELSTRA, THERAPY BOX APPS & DCSI)

slide-4
SLIDE 4

TWO STAGED PROCESS

Two projects:

Telstra funded project investigating the

potential of mainstream iDevices to improve communication for people with disabilities who have complex communication needs.

Collaborative project with Disability SA at

Highgate Park, which adopts a grounded research design to bring private narratives to bear on public disability policy.

slide-5
SLIDE 5

TRIAL OF A RANGE OF APPS

Apps contributed by Therapy Box Apps (UK)

slide-6
SLIDE 6

AIMS OF STAGE ONE

 The major aims of the first stage:

  • To investigate the benefits of iPad hardware and

applications on the communication experiences of those with complex communication needs.

  • To investigate the potential communicative uses of

iPad applications, such as ‘Predictable’, for individuals with disabilities who have complex communication needs.

  • To contribute to the data for the subsequent stages of

the broader ‘Private Narratives and Public Policy’ research project, as well as informing the methodology for collection and interpretation.

slide-7
SLIDE 7

RESEARCH QUESTIONS

 The research questions are:

  • 1. How effective are mainstream technologies such as

iPad tablet computers and applications in enabling people with complex communication needs to actively share their experiences first hand?

  • 2. How can mainstream technologies such as iPad tablet

computers facilitate the communication and social participation for those with complex communication needs?

  • 3. How can researchers use mainstream technologies as

data collection tools, especially with participants who have complex communication needs?

slide-8
SLIDE 8

METHODOLOGY

 The assessment tools selected in consideration of

participation and social networking research

 iPad to be part of the toolkit for communicative

participation for people with CCN

 Any aspect of communicative participation

considered within scope (any modality and for any purpose)

 Inclusion of support and follow up in the project. –

collecting data on what is really required and how this process works best

slide-9
SLIDE 9

PARTICIPANTS

 Target group

 Adult residents of a high dependency unit

with complex communication needs and voluntary involvement in the project. Have eligibility to therapy services but limited involvement.

 Co-Researchers – two adults with CCN

who are co-researchers – participatory research model.

slide-10
SLIDE 10

ASSESSMENT TOOLS

Pre-int inter erven enti tion

  • n:

 Canadian Occupational Performance Measure (COPM) (Law et al, 2000) 

Social Networks: A Communication Inventory for Individuals with Complex Communication Needs and their Communication Partners (Blackstone & Hunt Berg, 2003)

 University of California at Los Angeles (UCLA) Loneliness Scale 2.0 

Goal Attainment Scaling (GAS) (Kiresuk, Smith & Cardillo, 1994)

Post st-int inter erven enti tion:

  • n:

 Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST

2.0)

 COPM  Social Networks 

Loneliness Scale

GAS

slide-11
SLIDE 11

ASSESSMENT TOOLS - COPM

 Canadian Occupational

Performance Measurement (Law et al, 2000)

 Issues and self perceived

performance are discussed in relation to communication

 Prompts:

 Self care  Productivity  Leisure

 Participant lists areas of

concern and then rates performance and satisfaction from 1-10.

slide-12
SLIDE 12

ASSESSMENT TOOLS – SOCIAL NETWORKS

 Social Networks: A Communication Inventory for Individuals with

Complex Communication Needs and their Communication Partners

(Blackstone & Hunt Berg, 2003)

 Information on current AAC use  Telecommunications and social networking also included in CCPs  Additional scale for CCPs to give more information - Rating Interaction

with people in the Circles of Communication Partners – frequency, and satisfaction with interaction

Circle Frequency of Contact with the people in each circle How satisfied are you with your interactions with the people in each circle?

More than twice a day 1-2 per day not daily but more than 1-2 per week 1-2 per week not weekly but more than monthly Occasionally very dissatisfied dissatisfied more or less satisfied satisfied very satisfied

1 2 3 4 5

slide-13
SLIDE 13

ASSESSMENT TOOLS

 University of California at Los Angeles

(UCLA) Loneliness Scale 2.0

 Selected because we wanted to look for

real changes that may be achieved through increased social networks or communicative competencies Example Questions:

– “I do not feel alone” – “I feel in tune with people around me” – “My interests and ideas are not shared by

those around me”

slide-14
SLIDE 14

PROCESS (TO DATE)

  • Administration of assessment tools & goal setting.
  • Can the iPad be used as a tool to support any aspect of

identified goals?

  • Goal Attainment Scaling for identified areas
  • Brainstorming apps and how they will be used
  • Problem solving & personalising (accessories, access),
  • Training or coaching (examples of use; technical

aspects; programming; model other uses beyond identified goals)

  • Reviewing goals – change and add as needed
  • Post intervention measures
slide-15
SLIDE 15

COPM – PARTICIPANTS

PARTICI RTICIPANT ANT 1: Original inal goals s listed d during g assessm essmen ent t phase: se:

1.

Dealing with patronising people

2.

Giving presentations to groups

3.

Administration and funding options (mostly by phone) Ad Addit itiona

  • nal goals

s added d since ce she began an using g the iPa Pad

1.

Making people feel comfortable when talking to her or taking part in a meeting.

2.

Increasing speed of text entry for work, emails, writing presentations

3.

Talking on the phone

4.

Answering questions in presentations PARTICI RTICIPANT ANT 2: Original inal goals s listed d during g assessm essmen ent t phase: se:

1.

Increase typing speed for e-mail etc.

2.

Finding time and writing his book.

3.

Text messages to schedule PAs.

4.

Talking to people at church (social).

5.

Social interaction with friends.

6.

Reading speed.

7.

Social interaction with family

slide-16
SLIDE 16

CCP’S

Participant 1:

  • Ext

xten ensiv sive numbe bers s in all circles les except cept for circle le 4 ( (few) w) and circle le 1 a as lives es alone ne independ penden ently tly. . Close

  • se friends

ends take e on roles es typic icall ally taken en by family ily. .

  • Frequen

ency y of contact act – most st contact act with h work rk relat lated ed commun munic icat ation ion partn tner ers.

  • Sati

tisf sfaction ction with h this s was high h apart t from m unfamili miliar ar people le (as s consist isten ent t with th COPM). PM).

slide-17
SLIDE 17

OUTCOMES TO DATE: PARTICIPANT 1

 Apps Used:

  • Speak It and Predictable for presentations
  • Photos folder (text and graphics) or Scene and Heard

for quick & succinct messages

  • Predictable or Digital Storytelling apps for

introductory strategies

  • Message Templates, Predictable and Custom Keys

for text entry

  • Informant for scheduling and appointment

templates, etc.

slide-18
SLIDE 18

OUTCOMES TO DATE: PARTICIPANT 1

 Met some goals to expected level almost

instantly.

 Has added additional goals each time we’ve

met.

 Use of device for other purposes means

availability when needed for communication.

 Follows mainstream models of iPad use -

particularly social networking and utility type apps.

 Personality - awareness of her own attitudes

& perceptions of others.

slide-19
SLIDE 19

MARGIE’S VIDEO

14

http://www.youtube.com/watch?v=bmiNtr_i-80

slide-20
SLIDE 20

CCP’S

Participant 1:

  • Ext

xten ensiv sive numbe bers s in all circles les except cept for circle le 4 ( (few) w) and circle le 1 a as lives es alone ne independ penden ently tly. . Close

  • se friends

ends take e on roles es typic icall ally taken en by family ily. .

  • Frequen

ency y of contact act – most st contact act with h work rk relat lated ed commun munic icat ation ion partn tner ers and ‘cats’.

  • Sati

tisf sfaction ction with h this s was high h apart t from m unfamili miliar ar people le (as s cons nsist isten ent t with th COPM) PM). .

Participant 2:

  • Circle 1 – family members but

infrequent contact (“occasionally”)

  • Circle 2 – no names listed
  • Circle 3 – only 2 names with
  • ccasional contact.
  • Circle 4 – very large category

(includes volunteers) – and most frequent contact

  • Circle 5 – medium sized

category with varied contact

  • “satisfied "with interaction for

all circles

slide-21
SLIDE 21

OUTCOMES TO DATE: PARTICIPANT 2

 Key interest is efficiency of text entry.  Finding it difficult to focus on other uses yet due to

time stresses.

 Less exposed to use of iPad and other challenges

limiting use.

 Not interested in using it as a face to face device

at this stage.

 Exploring text entry, use for organisation and

scheduling carers.

13

slide-22
SLIDE 22

HIGHGATE PARK PARTICIPANTS

13

P Age Gender Diagnosis Receptive & Expressive Language Level of Speech impairment Representation Strategies Needed for Communication Selection Method 1 60 Male ‘Locked in Syndrome’ Age Appropriate Severe Orthographic Scanning 2 58 Male Hearing Impairment and Intellectual disability Severe Impairment Severe Sign plus some Orthographic Direct 3 68 Female Quadriparesis Age Appropriate Severe Orthographic Direct 4 86 Female Cerebral Palsy Age Appropriate Mild Orthographic Direct 5 46 Male Acquired Brain Injury Mild Impairment Moderate Orthographic Direct

slide-23
SLIDE 23

PARTICIPANT ONE

P1

To be able to speak independently using the iPad Would need to gain better control of head pointer to use ‘Predictable’ more efficiently. Would benefit from eye gaze communication – trials of the Tobi eye gaze system are now being arranged. Independently read The Australian Made progress of this but participant had difficulty dealing with pop-up advertisements in apps. Access to games, internet Difficulty in finding accessible apps Will be able to use the iPad in

  • ther positions (such as bed)

HSI staff have agreed to assist P1 in achieving this goal but need to explore alternative equipment.

slide-24
SLIDE 24

PARTICIPANT TWO

P2 Talk about experiences and events P2 is able to select pictures within the Evernote app and adds signs and gestures to expand the

  • message. His support workers

need some practice (training has been provided) to get to continue at this level but already achieved this several times within the project sessions. Be able to tell others what he wants P2 has not yet had enough practice with the device to use it for this purpose. Able to tell jokes This goal has not been addressed as yet. Direct others about his care This goal has not been addressed as yet. Contacting others for events This goal has not been addressed as yet.

slide-25
SLIDE 25

PARTICIPANT THREE

P3 Able to chat and stay in touch with her friends and family via email and Facebook whenever she chooses Beginning to use the iPad for this purpose Able to read what she wants when she wants to P3 does not seem as interested in this goal at present Share stories about past and present with others (face to face or online) P3 is able to do this, but does not seem motivated to store chunks of text due to limited number of conversation partners available to her Have the means and opportunity to correct people when they mispronounce her name, and will be able to explain further the importance of this if required P3 has a message saved but is unsure if she feels confident to use it at this point in time Ability to share messages efficiently with staff at HSI Does not seem interested at present to use the iPad to talk to staff but has used it to communicate with GP Use the phone for social calls with friends We have not had the opportunity to address this goal to date Use the iPad for greater access to puzzles, games and interaction P3 has enjoyed playing games and may choose to use more in the future

slide-26
SLIDE 26

PARTICIPANT FOUR

P4 Will be able to convey information efficiently to staff about needs, questions, or preferences, in a situation where they do not have the time to always stop and listen P4 has been set up and trained to achieve this goal, but has not had the

  • pportunity, confidence or will to use it

with staff as yet. Needs alternative keyboard. Send greeting cards to friends and family P4 would like to do this and has the set up to do so, but needs more support and time to practice sending cards. Play cards and interact with opponents

  • nline

Some new games have been introduced, planning to participate in

  • nline games

Read what she wants when she wants to. P4 has been slow to take this up, but does read church website and received daily emails from church website Write letters or email to friends P4 has done this and also sent messages to us, but did not have a listing of email addresses from others to allow further email partners as yet Use the iPad for greater access to puzzles, games and interaction. P4 is enjoying a variety of games Use the internet as a source of leisure time reading/exploration P4 has begun to explore use of web for

  • ther purposes
slide-27
SLIDE 27

PARTICIPANT 5

P5 Use email to interact with others On his way to achieving this goal, but needs practice for access and scanning as well as opportunity to use it and familiarise himself more Keep up with current affairs and news Two HSI staff have been trained and will try using the internet with P5 given his limited number of online communication partners Talk intelligibly and efficiently On his way to achieving this goal, but needs practice for access and scanning as well as opportunity to use it and familiarise himself more Create drawings and paintings P5 is on his way to achieving this goal, but needs practice for access and

  • pportunity

Play board games Goal not yet addressed Use the iPad to write stories and share them with others. P3 needs practice for access and scanning to achieve this goal Will be able to direct where he goes when he is being pushed around by

  • thers

Goal not yet addressed

slide-28
SLIDE 28

INCONGRUENCE BETWEEN ASSESSED PERFORMANCE AND SATISFACTION

Performa

  • rmance

nce problem lem Performan

  • rmance

ce Satisf isfaction ion Direct ecting ing carer ers 3 2 Send nding ing cards 1 2 Playing ying cards 4 4 Reading ing books

  • ks

5 4 Writing ing letter ers 2 4

The Canadian Occupational Performance Measure example finding (p4):

slide-29
SLIDE 29

HP POSITIVES

 Participants have their own iPads though still

exploring best means of access.

 Those with family/friend support or support

from HP are able to achieve more.

 The iPad is valued by participants (“iPad is the

best thing that has ever happened for me”)

 The staff and family members all very excited

about the iPads.

 Opening up new avenues for communication

and recreation.

slide-30
SLIDE 30

CHALLENGES

 Participants need someone to set them up.  Lack of consistency in staff (many different staff

work in wards).

 Staff have little time to support social goals of

residents.

 Missed appointments, wheelchair under repairs,

family/friends not available.

 Lack of funding for mounts/interfaces.  Limitations of iDevices.

slide-31
SLIDE 31

CHALLENGES

 Protective cases blocked view from the rear

camera and obstructed use of the volume control and rotation lock buttons.

 Although it is possible to adjust the volume by

using the slider button in the music app, this was difficult for residents with limited motor control.

 The iPad screen needs a touch that is “just right”

to activate the underlying key. Many people with normal sensation and motor control find it difficult initially to effectively control the iPad.

slide-32
SLIDE 32

CHALLENGES

 Pop-up advertisements, even in paid-for

applications, are a major obstacle.

 Closing these advertisements often involves two

taps, on widely separated parts of the screen.

 3G internet was provided to the participants to

allow access for a year. The 3G was adequate for most applications but was very slow for installing some applications. Apple imposes restrictions on the size of the application that can be downloaded on 3G to only 50MB.

slide-33
SLIDE 33

CHALLENGES

 The small switches on the side of the IPad to

control rotation and volume were not useable by any of the residents, as they were difficult to see and manipulate, made more difficult by the rubber buffer case.

 Predictable was tried with all residents. On some

it was very effective. However, a keyguard for the current version of Predictable could not be

  • located. Volunteer from Technical Aids for the

Disabled to develop a keyguard for the new version of predictable.

slide-34
SLIDE 34

CHALLENGES

 Some residents (DR and DC) were not able to

manage with the direct touch access to the iPad so the scanning function was considered.

 The TherapyBox interface was trialled with a

variety of switches (jelly bean, proximity, light touch, string). Although the switches were appropriate, the connection between the interface and the iPad relied on BlueTooth. This connection was unreliable and difficult to set up, causing frustration and failure.

slide-35
SLIDE 35

DISCUSSION

 Success of these types of devices impacted by:

  • personal factors
  • availability of role models & awareness of what can be achieved
  • availability of communication partners
  • funding for assistive technologies
  • lack of guidelines for developers and people with disabilities

 iDevices not solution for all needs – universal design is

a foundation, but need a more nuanced approach.

 The importance of ongoing support for problem solving,

working through goals and ‘coaching’ – iPads are still new to people.

 Need to be thinking outside of “one primary device” or

app.

 Emerging new mainstream devices such as Windows 8

tablets.

slide-36
SLIDE 36

 Importance of training and communication

partners.

 The benefits and challenges in adapting these

technologies for use by people with CCN.

 Impact of institutionalisation on self-efficacy.  What kinds of strategies can ensure sustainable

model for longer term support?

 Need to explore emerging technologies.  Need for further research.  Need for guidelines for developers & people with

disabilities.

SUMMARY

slide-37
SLIDE 37

REFERENCES

slide-38
SLIDE 38
  • Blackstone, S., & Hunt Berg, M. (2003). Social networks: A communication inventory for individuals with complex

communication needs and their communication partners-manual & Inventory Booklet. Monterey, CA: Augmentative Communication, Inc.

  • Kiresuk, T., Smith A, Cardillo, J. E. (1994). Goal Attainment Scaling. Hillsdale (NJ): Lawrence Erlbaum Associates.
  • Law, M., Baptise, S., Carswell, A., McColl, M. A., Polatajko, H., & Pollock, N. (2000). Canadian Occupational

Performance Measure. CAOT Publications, ACE.

  • McGregor, S. (2007). Participation profiles of adolescents with and without complex communication needs: The

relationship between social networks, communication and activity engagement (unpublished honours thesis). Flinders University, Adelaide, Australia.

  • Raghavendra, P., Olsson, C., Sampson, J.,McInerney, R., & Connell, T (2012). School Participation and Social

Networks of Children with Complex Communication Needs, Physical Disabilities, and Typically Developing Peers. Augmentative and Alternative Communication, 2012; 28(1): 33–43

  • Raghavendra, P., Virgo, R., Olsson, C., Connell, T., & Lane, A. (2011). Activity participation of children with complex

communication needs, physical disabilities and typically developing peers. Developmental Neurorehabilitation, 14, 145–155.

  • Raghavendra, Wood, Newman, Grace, Connell, (ongoing) Connective Solutions: Effectiveness of strategies to

support the use of Internet to facilitate the social participation of young people with disabilities.

  • Thirumanickam, A., Raghavendra, P., & Olsson, C. (2011). Participation and social networks of school-age children

with complex communication needs: A descriptive study. Augmentative and Alternative Communication, 27, 195– 204.

REFERENCES