Transforming difficult conversations into positive outcomes Jenni - - PowerPoint PPT Presentation

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Transforming difficult conversations into positive

• utcomes

Jenni Wessels Jenni.wessels@portsmouthcc.gov.uk

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What is the impact of conflict?

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We know that Restorative Practice is informed by values so when we start to think about challenging conversations we first need to think about what happens when we disconnect from our values?

• We pu

punis ish

• We ste

step away fro from accountabili lity

• We sto

stop bein ing ca calm

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Focusing on ME first

Usin sing RP RP values to to pr prepare us us for for ch chall llenging co conversations On your tables look at the value that is written on your sheet

• f paper and answer the following question;

How do we use these valu lues to prepare

• urselves for challenging conversations?

Example Respect: I ask myself, am I ready to sit alongside this person to talk with them rather than to/at them?

VOLUNTARY ACCESIBLE RESTORE SAFE RESPECT NEUTRAL

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Have we given people the

• pportunity to….?
• Unwind - freely talk and discuss the incident/situation
• Re

Rewind - take a second look at the incident/situation, exploring own motivation and impact, considering next steps

• Win

ind up up - creating the opportunity for others to consider the opportunity Consider which point they are at when we approach the conversation.

Adapted from: The Social Work Blog.

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Why do we use the Restorative framework?

Event Thoughts Feelings Impact Future

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Unlocking Need

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In In a ch challe lengin ing co conversatio ion we want to to:

• Hear where th

the pe pers rson is is at

• Understand th

their ir fee feeli lings, th thoughts and th the im impact on th them

• Lis

Listen for for th the needs sta statements behin ind th the iss issue so so we ca can expl plore th this is fur further.

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What helps us to unlock the need?

Rest estorati tive Fram Framework

• Gives us a more

complete understanding

• Event
• Thoughts
• Feelings
• Impact
• Future

Mirr irroring, , clari clarifying and and refra reframing

• So I’m hearing

you say….

• That sounds like

it’s important to you

• From what you’ve

said it sounds like you’re not getting much sleep, is that right? Fu Furth ther que questi tions

• Can you tell me

more about that?

• What would be

the impact if that didn’t happen?

• How is that

affecting you?

• Re-cover the

restorative framework with your additional understanding of need.

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Skills practice

On your tables break into pairs:

• One person presents an issue
• The other person uses open questions (avoiding suggestions)

to understand more about the issue and then trying to understand the needs behind the issue.

• Swap and repeat

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Next Steps

• Practice, practice, practice
• Use this approach for self reflection so you build your own

understanding before trying to work with others.

• Think about one thing you can do to use the skills from

today in the next week.

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