Transfer! The VIEWS of Practitioners The RESULTS from ROI Dr Paul Donovan NUIM
TRANSFER THAT TRAINING! THE TRANSFER BRIDGE
Performance Training Improvement BACK TO WORK THE TRANSFER BRIDGE
Presentation Outline • The Research • The 3 Factor ‘Pillars’ of the Transfer Bridge • The 15 factors according to practitioners • Ranking the Factors • What ROI tells us
The Research • Build inventory to capture transfer • 28 subject matter experts • 106 items relevant to transfer • Pilot inventory issued to 2000 executives • 314 responses – 15% • Factor analysis – 70 items • Clustered into 15 factors
The Questionnaire RUNNING INTERFERENCE – Getting the Learner to Touchdown. ASTD San Diego, 2008
TRANSFER BRIDGE Performance Training Improvement TRAINING INDIVIDUAL ORGANIZATION COURSE
TRANSFER BRIDGE THE 15 FACTORS INDIVIDUAL 1. MOTIVATION TO ATTEND 2. PERCEIVED RELEVANCE 3. CAREER UTILITY
TRANSFER BRIDGE THE 15 FACTORS TRAINING 4 . TRAINER EFFECTIVENESS 5. TRAINER UNDERSTANDING OF CONTEXT 6. TRAINING EVENT CLIMATE
TRANSFER BRIDGE THE 15 FACTORS ORGANIZATION 7. ORGANIZATIONAL SUPPORT 8. QUALITY FOCUS 9. TRAINING LINKED TO JOB PURPOSE 10. ORGANIZATIONAL LINKAGE 11. JOB DESIGN
TRANSFER BRIDGE THE 15 FACTORS ORGANIZATION 12. JOB AUTONOMY 13. CLARITY OF INDIVIDUAL’S JOB 14. LEARNING TRANSFER MANAGEMENT 15. PEER SUPPORT
TRANSFER BRIDGE Performance Training Improvement TRAINING INDIVIDUAL ORGANIZATION COURSE
Factors Ranking Factors Ranking Trainer Effectiveness 1 Job Autonomy 9 Perceived Relevance 2 Clarity of Individual’s Job 10 Job Design 3 Peer Support 11 4 12 Organizational Support for Training Linked to Job Learning Purpose Motivation to Attend 5 Career Utility 13 Quality Focus 6 Organizational Linkage 14 Training Event Climate 7 15 Learning Transfer Management 8 Trainer Understanding of Context
Action Transfer Checklist EXAMPLES MOTIVATION TO ATTEND Involve participants in course planning. Clarify personal gain. PERCEIVED RELEVANCE Emphasis how training is to be used. CAREER UTILITY Show how training will affect participant’s career
Action Transfer Checklist EXAMPLES TRAINER EFFECTIVENESS Prepare well with enthusiasm, commitment and examples TRAINER UNDERSTANDING OF CONTEXT Ensure trainer is thoroughly briefed TRAINING EVENT CLIMATE Develop “show and tell” sharing climate
Action Transfer Checklist EXAMPLES ORGANIZATIONAL SUPPORT FOR LEARNING Company leaders open and close training programs QUALITY FOCUS Explain quality contribution of participants’ jobs TRAINING LINKED TO JOB PURPOSE Conduct job related training needs analysis ORGANIZATIONAL LINKAGE Link specific training to organization improvement
Action Transfer Checklist EXAMPLES JOB DESIGN Encourage supervisors to explain job design features to staff JOB AUTONOMY Supervisors emphasise autonomy of staff CLARITY OF INDIVIDUAL’S JOB Supervisors clarify roles and goals of staff
Action Transfer Checklist EXAMPLES LEARNING TRANSFER MANAGEMENT Prepare staff, pre-brief, post-brief, review the training, give feedback on transfer, support transfer, sanction non transfer PEER SUPPORT Buddy system, brown bag lunch
TRANSFER BRIDGE - PRACTITIONERS Performance Training Improvement TRAINING INDIVIDUAL ORGANIZATION COURSE
Research – contd. • Engage organisations - 12 • Run 12 training programmes (1 in each firm) • 328 participants • Calculate ROI for each programme • Factor analysis and Multiple Regression • Which factor explains the variation in ROI
What ROI Says • Organisational Linkage • This training is driven by important changes in my organisation • This training will solve some of my organisation's problems • Individual Rewards • This training will enhance my earning potential • If I use this training I'm likely to get a pay rise • Career Utility • This course is an extra qualification for me • This course will lead on to other qualifications • I can see how this training will enhance my career
TRANSFER BRIDGE - ROI Performance Training Improvement INDIVIDUAL CAREER ORGANIZATION REWARDS UTILITY LINKAGE
Up next! State funded through Enterprise Ireland Cloud based software solution Centralise and automate the ROI process Reports on individual questions and factors Identifies the triggers for ROI
Thank you! Dr Paul Donovan Paul.donovan@nuim.ie
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