SLIDE 1
Transfer!
The VIEWS of Practitioners The RESULTS from ROI
Dr Paul Donovan NUIM
Transfer! The VIEWS of Practitioners The RESULTS from ROI Dr Paul - - PowerPoint PPT Presentation
Transfer! The VIEWS of Practitioners The RESULTS from ROI Dr Paul - - PowerPoint PPT Presentation
Transfer! The VIEWS of Practitioners The RESULTS from ROI Dr Paul Donovan NUIM TRANSFER THAT TRAINING! THE TRANSFER BRIDGE Performance Training Improvement BACK TO WORK THE TRANSFER BRIDGE Presentation Outline The Research The 3
SLIDE 2
SLIDE 3
Training Performance Improvement
BACK TO WORK
THE TRANSFER BRIDGE
SLIDE 4
Presentation Outline
- The Research
- The 3 Factor ‘Pillars’ of the Transfer Bridge
- The 15 factors according to practitioners
- Ranking the Factors
- What ROI tells us
SLIDE 5
The Research
- Build inventory to capture transfer
- 28 subject matter experts
- 106 items relevant to transfer
- Pilot inventory issued to 2000 executives
- 314 responses – 15%
- Factor analysis – 70 items
- Clustered into 15 factors
SLIDE 6
RUNNING INTERFERENCE – Getting the Learner to Touchdown. ASTD San Diego, 2008
The Questionnaire
SLIDE 7
Training Performance Improvement
INDIVIDUAL
TRANSFER BRIDGE
TRAINING COURSE ORGANIZATION
SLIDE 8
TRANSFER BRIDGE
THE 15 FACTORS
INDIVIDUAL
- 1. MOTIVATION TO ATTEND
- 2. PERCEIVED RELEVANCE
- 3. CAREER UTILITY
SLIDE 9
TRANSFER BRIDGE
THE 15 FACTORS
TRAINING
- 4. TRAINER EFFECTIVENESS
- 5. TRAINER UNDERSTANDING OF
CONTEXT
- 6. TRAINING EVENT CLIMATE
SLIDE 10
TRANSFER BRIDGE
THE 15 FACTORS
ORGANIZATION
- 7. ORGANIZATIONAL SUPPORT
- 8. QUALITY FOCUS
- 9. TRAINING LINKED TO JOB PURPOSE
- 10. ORGANIZATIONAL LINKAGE
- 11. JOB DESIGN
SLIDE 11
TRANSFER BRIDGE
THE 15 FACTORS
ORGANIZATION
- 12. JOB AUTONOMY
- 13. CLARITY OF INDIVIDUAL’S JOB
- 14. LEARNING TRANSFER MANAGEMENT
- 15. PEER SUPPORT
SLIDE 12
Training Performance Improvement
INDIVIDUAL
TRANSFER BRIDGE
TRAINING COURSE ORGANIZATION
SLIDE 13
Factors Ranking Factors Ranking
Trainer Effectiveness 1 Job Autonomy 9 Perceived Relevance 2 Clarity of Individual’s Job 10 Job Design 3 Peer Support 11 Organizational Support for Learning 4 Training Linked to Job Purpose 12 Motivation to Attend 5 Career Utility 13 Quality Focus 6 Organizational Linkage 14 Training Event Climate 7 Learning Transfer Management 15 Trainer Understanding of Context 8
SLIDE 14
MOTIVATION TO ATTEND Involve participants in course planning. Clarify personal gain. PERCEIVED RELEVANCE Emphasis how training is to be used. CAREER UTILITY Show how training will affect participant’s career
EXAMPLES
Action Transfer Checklist
SLIDE 15
TRAINER EFFECTIVENESS Prepare well with enthusiasm, commitment and examples TRAINER UNDERSTANDING OF CONTEXT Ensure trainer is thoroughly briefed TRAINING EVENT CLIMATE Develop “show and tell” sharing climate
EXAMPLES
Action Transfer Checklist
SLIDE 16
ORGANIZATIONAL SUPPORT FOR LEARNING Company leaders open and close training programs QUALITY FOCUS Explain quality contribution of participants’ jobs TRAINING LINKED TO JOB PURPOSE Conduct job related training needs analysis ORGANIZATIONAL LINKAGE Link specific training to organization improvement
EXAMPLES
Action Transfer Checklist
SLIDE 17
JOB DESIGN Encourage supervisors to explain job design features to staff JOB AUTONOMY Supervisors emphasise autonomy of staff CLARITY OF INDIVIDUAL’S JOB Supervisors clarify roles and goals of staff
EXAMPLES
Action Transfer Checklist
SLIDE 18
LEARNING TRANSFER MANAGEMENT Prepare staff, pre-brief, post-brief, review the training, give feedback on transfer, support transfer, sanction non transfer PEER SUPPORT Buddy system, brown bag lunch
EXAMPLES
Action Transfer Checklist
SLIDE 19
Training Performance Improvement
INDIVIDUAL
TRANSFER BRIDGE - PRACTITIONERS
TRAINING COURSE ORGANIZATION
SLIDE 20
Research – contd.
- Engage organisations - 12
- Run 12 training programmes (1 in each firm)
- 328 participants
- Calculate ROI for each programme
- Factor analysis and Multiple Regression
- Which factor explains the variation in ROI
SLIDE 21
What ROI Says
- Organisational Linkage
- This training is driven by important changes in my organisation
- This training will solve some of my organisation's problems
- Individual Rewards
- This training will enhance my earning potential
- If I use this training I'm likely to get a pay rise
- Career Utility
- This course is an extra qualification for me
- This course will lead on to other qualifications
- I can see how this training will enhance my career
SLIDE 22
Training Performance Improvement
INDIVIDUAL REWARDS
TRANSFER BRIDGE - ROI
CAREER UTILITY ORGANIZATION LINKAGE
SLIDE 23
Up next!
State funded through Enterprise Ireland Cloud based software solution Centralise and automate the ROI process Reports on individual questions and factors Identifies the triggers for ROI
SLIDE 24