www.pwc.com DC2 Tourism Exp o Perform a nce Im p rov em ent 30 May 2013 Pw C Hum a n Resource Serv ices (HRS) Na m ibia
Ov erv iew DC2 Perform a nce Im p rov em ent a nd HR Consulting Consulting: Perform ance Planning Perform ance Perform ance Clarification Im provem ent Perform ance Managem ent Perform ance Measurem ent Client Consultation Organizational Developm ent Com pliance & Benchm arking Hum an Resource Policy Form ulation Policies and Organizational Developm ent Procedures 30 May 2013 Tourism Expo Presentation Slide2
DC2 Perform a nce Ma na gem ent • The introduction of a performance management system does not automatically imply its implementation • Performance management is founded in a particular work ethic • It is a psychologically strenuous journey for the participants • A high level of personal conviction and commitment is required • There is a difference between the introduction of a ‘Performance Management System’ and the entrenchment of a ‘Performance Management Culture’ • It calls for a ‘culture change’ that challenges many of our personal and socially held paradigms 30 May 2013 Tourism Expo Presentation Slide3
W ha t a re the Core Princip les? • Formulation of goals and objectives (based on strategic plan) • Participative management (agreement on outputs) • Measurement of performance (results-focus) • Continuous performance dialogue • Personal Development & Performance support • Team management • Integrated into daily operations (alignment) 30 May 2013 Tourism Expo Presentation Slide4
DC2 The Scop e of Perform a nce Ma na g em ent Consulta tion Individual Vision, Mission & Perform ance Perform ance Strategic Goals Verification Agreem ents • Alignment with high • Company performance • Stated individual level statements and assessment results strategic intent Perform ance • KPAs / KPIs Values Recognition Personal Developm ent • Sharing and living the • rewards and sanctions Plans organizational values Perform ance • Performance support Policy Fram eworks & Assessm ent Other Source Perform ance Cycles • Individual & Team Docum ents • Aligned with financial performance • Policy alignment, year assessment structures, JDs, management plans 30 May 2013 Tourism Expo Presentation Slide5
13,5% 13,5% 68 % 3% 3% 30 May 2013 Tourism Expo Presentation Slide6
Alignm ent • Strategic Plan • The Nam ibian • Annual Constitution Managem ent • Plan Vision 20 30 • Vision • NDP 4 Planning • Mission National High Level • Values Statem ents • Operational Com pany High and Action Level • Millennium Plans Statem ents developm ent Goals 7 & 8 May 2013 Leading People Slide7
Alignm ent • Vision, Mission and Values High Level Statements • Strategic Plan Strategic Plans • Annual Managem ent Plan • Activity Plans Annual Plans • Individual Results Activities and Individual Results / Key Behaviours May 2013 Supervisory Development Programme Slide8
Strategy into Action Identify key behaviours : – Beha v iours are not m ere KPAs / KPIs – Only behaviours can change strategy into a ction – Rela tionship s , not brand will determ ine success Identify key talent : – How to do things d ifferently in the m arket place – Technical capability a nd passion – Did you d elig ht your custom er today? 30 May 2013 Tourism Expo Presentation Slide9
Differentiation • Differentiation is the root cause of com petitive advantage, and a m ajor driver of relative profitability am ong businesses • Do we truly understand what our source of differentiation is and is there consensus? • 8 0 % of senior executives are convinced that their offerings are deeply differentiated, only 8 % of their custom ers agree 30 May 2013 Tourism Expo Presentation Slide10
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