Topics for Today Core convictions The current and changing talent - - PDF document

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 1

Project Management Workshop July 21, 2016 Building a Powerful, Diverse Team

Presented by: Richard Davis, SPHR, SHRM-SCP HirePowerHR Charleston, SC Hosted by:

Topics for Today

• Core convictions
• The current and changing talent pool
• Characteristics of a high performing team
• Obstacles to a high performing team
• Stages of team development
• Sharing success stories

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 2

Diversity + Creativity + Focus = Team Synergy

“Richard’s Core Convictions”



Every person has value and worth



Every person has the potential to do great things



Every person deserves to be treated with respect and dignity

Diversity + Creativity + Focus = Team Synergy

First…… Some disturbing statistics

30% of employees are fully engaged and inspired at work. 18% of employees are actively disengaged at work.

Gallup “State of the American Workplace”

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 3

Diversity + Creativity + Focus = Team Synergy

Is this important?

Actively disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity.

Diversity + Creativity + Focus = Team Synergy

And…… Additional disturbing statistics

51% of NEW hires regret the decision to accept their current job. 40% of NEW hires are already looking for another job.

DDI “Global Selection Forecast 2012”

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 4

Diversity + Creativity + Focus = Team Synergy

Workforce2020-Worldwide Research 55% of high performing employees say they are somewhat likely or very likely to leave their jobs in the next 6 months.

Diversity + Creativity + Focus = Team Synergy

workforce

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 5

Diversity + Creativity + Focus = Team Synergy

What does it look like?

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 6

Diversity + Creativity + Focus = Team Synergy Diversity + Creativity + Focus = Team Synergy

Baby Boomers

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 7

Diversity + Creativity + Focus = Team Synergy

• Nose to the grindstone work ethic
• Job titles, status and a defined career ladder
• Willing to work long hours to get the job done
• If financial needs are met, time off is less important
• Likes in person communication
• Work reward is monetary…other types are gimmicky
• Can produce with little or no direction and structure
• Very loyal to the employer

Baby Boomers

Diversity + Creativity + Focus = Team Synergy

Generation X

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 8

Diversity + Creativity + Focus = Team Synergy

Generation X

• Work/Life balance is important
• Working long hours should not be necessary
• Enjoy flexible work hours
• Want and need structure and direction
• Sometimes skeptical of management
• Like direct face to face communication-NOW
• Requires more feedback—”How am I doing”
• More freedom and time off is the best reward
• Can be loyal to employer, but questions

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 9

Diversity + Creativity + Focus = Team Synergy Diversity + Creativity + Focus = Team Synergy

Millennials

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 10

Diversity + Creativity + Focus = Team Synergy

Millennials

• Most diverse of all work groups
• Most technologically savvy
• Can relate without face to face interaction
• Need flexible work schedules
• Skilled at multitasking
• Very entrepreneurial and independent
• Much more tolerant of others who are different
• Must know they are working toward a worthwhile cause
• Need constant feedback

Diversity + Creativity + Focus = Team Synergy

Millennials—Work Terms

• Nurturing
• Social Landscape
• Fun
• Innovative
• Work culture
• Relationships

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 11

Diversity + Creativity + Focus = Team Synergy

Misconceptions about Millennials

• Millennials are out for themselves, so don’t expect them to

stick around for long. Truth: They’re not disloyal. They simply have more options.

• Millennials only want to work at Facebook or Google.

Truth: It’s the values, not the perks.

• Millennials can’t tear themselves away from their smartphones
• r Facebook long enough to hold a conversation with clients or

co-workers. Truth: They do their best work in teams, not alone.

Diversity + Creativity + Focus = Team Synergy

Tying It All Together

• Do employees know what is expected of them?
• Is there consistent feedback on performance?
• Do employees feel someone cares about their success?
• Are there opportunities for employees to grow and be challenged?
• Do they feel connected to the mission of the company?
• Do they share the values of the company?
• Do they feel they making a positive difference?

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 12

Diversity + Creativity + Focus = Team Synergy

Characteristics of High-performing Teams

• Share a sense of common purpose
• Make effective use of individual talents and expertise
• Have balanced and shared roles
• Maintain a problem solving focus
• Accept differences of opinion and expression
• Encourage risk taking and creativity
• Sets high personal performance standards
• Identify with the team
• Set clear and important goals
• Structure is result driven
• Members collaborate freely
• The teams works well with other groups and systems

Diversity + Creativity + Focus = Team Synergy

Characteristics of High-performing Teams

• Share a sense of common purpose
• Make effective use of individual talents and expertise
• Have balanced and shared roles
• Maintain a problem solving focus
• Accept differences of opinion and expression
• Encourage risk taking and creativity
• Sets high personal performance standards
• Identify with the team
• Set clear and important goals
• Structure is result driven
• Members collaborate freely
• The teams works well with other groups and systems

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 13

Diversity + Creativity + Focus = Team Synergy

Make effective use of individual talents and expertise “Choose the right people”

Diversity + Creativity + Focus = Team Synergy

• Forming
• Storming
• Norming
• Performing
• Adjourning

Five-Stages of Team Development Model

Bruce Tuckman-1965/1977

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 14

Diversity + Creativity + Focus = Team Synergy

Need for Pre-Forming

• What skills sets, competencies, and experiences are

required?

• What departments/groups need to be involved?
• What roles have to be filled?
• Are political connections necessary/helpful?
• Who has to/needs to decide on team members?
• The purpose and goals for the team are unclear
• Members feel varying degrees of commitment.
• Members are cautious, don’t initiate and avoid responsibility.
• Communication is low and a few members often dominate.
• Members are dependent on directive leadership.
• The purpose and goals for the team are unclear
• Members feel varying degrees of commitment.
• Members are cautious, don’t initiate and avoid responsibility.
• Communication is low and a few members often dominate.
• Members are dependent on directive leadership.

Forming-Behaviors

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 15

• Build a common purpose. Clearly establish the expectations of the

project.

• Understand personal expectations and interests.
• Clarify accountability, recognition, and rewards.
• Assess resources—skills inventory—see who has what to

contribute.

• Leader provides direction and drives the team process.
• Build a common purpose. Clearly establish the expectations of the

project.

• Understand personal expectations and interests.
• Clarify accountability, recognition, and rewards.
• Assess resources—skills inventory—see who has what to

contribute.

• Leader provides direction and drives the team process.

Forming-Tasks

Diversity + Creativity + Focus = Team Synergy Diversity + Creativity + Focus = Team Synergy

How do you know you have what you need?

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 16

Diversity + Creativity + Focus = Team Synergy

Profiles Performance Indicator™

• Productivity
• Quality of Work
• Initiative
• Teamwork
• Problem Solving
• Adapting to Change

Diversity + Creativity + Focus = Team Synergy

Profiles Performance Indicator™

Dominance Influence Steadiness Compliance

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 17

Diversity + Creativity + Focus = Team Synergy

Team Analysis

• Control
• Social Influence
• Patience
• Precision
• Ambition
• Positive Expectancy
• Composure
• Analytical
• Results Orientation
• Expressiveness
• Team Player
• Quality Orientation

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 18

Diversity + Creativity + Focus = Team Synergy Scale 1 – Dominance Scale 2 – Influencer Scale 3 – Steadiness Scale 3 – Compliance

How will we select the best payroll system? How will we measure success of the system? How will we introduce the system with the least amount of upheaval? How will we deliver the message to the group? How will we respond to concerns from the group and maintain positive energy? How will this change affect online pay? What do I have to communicate to my bank and how much in advance of the change? Why is this change happening now? Is there a better time to implement? Is this system compatible with most banking systems? Don’t we have to test this system for at least a year before we go live? How will I ensure that my personal banking is secure from fraud?

Scenario: Company is considering a new payroll system

• Differences and confusion arise over goals and roles.
• Struggles erupt over approaches, direction, and control.
• Team members react toward leadership with counterproductive

behaviors.

• Team is uncertain about how to deal with issues openly.
• Team wrestles with issues of communication.
• Members act from an independent stance.
• Personal agendas surface.
• Differences and confusion arise over goals and roles.
• Struggles erupt over approaches, direction, and control.
• Team members react toward leadership with counterproductive

behaviors.

• Team is uncertain about how to deal with issues openly.
• Team wrestles with issues of communication.
• Members act from an independent stance.
• Personal agendas surface.

Storming-Behaviors

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 19

• Involve everyone in the discussion.
• Inquire into differences; include all ideas and opinions
• Seek further clarity about purpose and develop a common approach

to meeting project objectives.

• Leader raises difficult issues and coaches the team through struggles.
• Involve everyone in the discussion.
• Inquire into differences; include all ideas and opinions
• Seek further clarity about purpose and develop a common approach

to meeting project objectives.

• Leader raises difficult issues and coaches the team through struggles.

Storming-Tasks

Diversity + Creativity + Focus = Team Synergy

• Negativity
• - Continual criticism of team activities.
• Negativity
• - Continual criticism of team activities.

Forms of Storming

• Dissatisfaction
• - with anything and everything. Can lead to negativity and other problems.
• Dissatisfaction
• - with anything and everything. Can lead to negativity and other problems.
• Hostility
• - Can take form of a person being aggressive, argumentative, even

threatening.

• Hostility
• - Can take form of a person being aggressive, argumentative, even

threatening.

• Crisis Mode
• - Team operating style where anything and everything is a crisis. Team must

come together and honestly confront the issues.

• Shooting Down Ideas
• - Common activity. Can be a sign of all the other forms.

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 20

Managing Conflict within the Project Team

• Encouraging Functional Conflict
• Encourage dissent by asking tough questions.
• Bring in people with different points of view.
• Designate someone to be a devil’s advocate.
• Ask the team to consider an unthinkable alternative
• Managing Dysfunctional Conflict
• Mediate the conflict.
• Arbitrate the conflict.
• Control the conflict.
• Accept the conflict.
• Eliminate the conflict.

Diversity + Creativity + Focus = Team Synergy

• Think through what you want to say before you say it.
• Simplify your message.
• Be specific; don’t beat around the bush.
• Try to be as brief as possible.
• Don’t assume.
• Review important points.

Effective Conflict Communication

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 21

• Feedback is simply letting the speaker know you are listening.
• Respond with statements or questions like:
• - “You believe that. . . “
• - “Are you saying that . .
• - “You’re concerned about . . .”
• Use “door openers” to encourage speaker.
• - “Tell me more. . . “
• - “Can you give me an example? . . .”
• - “Tell me in your own words . . .”

Effective Conflict Communication

(triggering phrases, not judgmental)

Diversity + Creativity + Focus = Team Synergy

“Help me understand. . .”

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 22

Diversity + Creativity + Focus = Team Synergy

Keys to Effective Communication

• Stop Talking
• Judge content, not delivery
• Hold your fire
• Listen for ideas
• React to ideas, not speaker
• Show interest
• Resist distractions
• Ask questions
• Keep an open mind
• BE PRESENT!!
• Team gains confidence, feels a sense of momentum.
• “What”, “How”, “Who”, and “When” become clarified.
• Team develops agreements on approaches, goals,

communication, and leadership roles.

• Team builds relationships with externals (customers, key

stakeholders).

• Members begin to relate interdependently.
• Trust is established!!
• Team gains confidence, feels a sense of momentum.
• “What”, “How”, “Who”, and “When” become clarified.
• Team develops agreements on approaches, goals,

communication, and leadership roles.

• Team builds relationships with externals (customers, key

stakeholders).

• Members begin to relate interdependently.
• Trust is established!!

Norming-Behaviors

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 23

• Develop processes for information sharing, feedback, and

resource distribution.

• Have open forums on tasks and relationships, both internal

and external.

• Build appropriate feedback loops with external relationships.
• Work toward consensus on overarching issues. Negotiate

where appropriate (need to have’s vs have to have’s)

• Leader uses facilitative style to create the opportunity for
• thers to lead.
• Develop processes for information sharing, feedback, and

resource distribution.

• Have open forums on tasks and relationships, both internal

and external.

• Build appropriate feedback loops with external relationships.
• Work toward consensus on overarching issues. Negotiate

where appropriate (need to have’s vs have to have’s)

• Leader uses facilitative style to create the opportunity for
• thers to lead.

Norming-Tasks

Diversity + Creativity + Focus = Team Synergy

• Members work toward the goal the team has established.

(effective, efficient, healthy)

• Members work toward the goal the team has established.

(effective, efficient, healthy)

Performing-Behaviors

• Team has established its goals and rules.
• Team has developed a way to approach and resolve conflict.
• Team can identify and solve problems outside the group.
• Everybody knows their role, what is expected of them and the

quality of work that must be done.

• Team takes the initiative to continually assess external forces.
• Communication is free and effective.

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 24

Performing-Tasks

• Seek to continually improve tasks and relationships.
• Celebrate success and reward individuals and teams.
• Continuously evaluate better methods or approaches.
• Leader is more focused on purpose and ongoing relationships with

internal and external groups.

• Results are being monitored and measured.
• Conflict is healthy and productive.

Diversity + Creativity + Focus = Team Synergy

• Create an environment where people feel safe to speak.
• Get members to agree to cooperate.
• Obtain a commitment from each member.
• Allow the task, rather than people, to dictate procedures.
• When differences arise, forge a compromise.
• Be alert for opportunities to help the group succeed.

Bottom Line

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 25

Another Bottom Line

Everyone wants to be treated with:

 Dignity  Courtesy  Respect  Fairness  Ethical behavior

Diversity + Creativity + Focus = Team Synergy

“No one cares how much you know until they know how much you care.” ~Theodore Roosevelt

Diversity + Creativity + Focus = Team Synergy

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 26

Diversity + Creativity + Focus = Team Synergy

“You can have everything in life you want if you will just help other people get what they want.” ~Zig Ziglar

Diversity + Creativity + Focus = Team Synergy

Thank you for your attention! Building a Powerful, Diverse Team

Building a Powerful, Diverse Team July 21, 2016

• SC. GMIS: Project Management Workshop,

Columbia, SC 27

HirePowerHR 12-B Carriage Lane Charleston, SC 29407 800-448-9907 843-225-2840 842-810-7564 (cell) Richard@mcclaingroupllc.com www.HirePowerHR.com

Diversity + Creativity + Focus = Team Synergy