They Call It Work, But It Can Be Fun Staff Acquisition and Retention - - PDF document

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They Call It Work, But It Can Be Fun

Staff Acquisition and Retention Through an Agency-Wide Recovery Culture

Camp Wellness

Today’s Presenters:

Cheryl Glass, MBA-HCM, CHES, CPRP Andy Bernstein, PhD, CPRP Rebecca Hyson, BA,CRSS, AZ LMT, NCBTMB Brenda Nunez-Lopez, RN, BSN, CRSS

h

UA RISE Health and Wellness Center

Recovery thru Integration, Support & Empowerment

a project of the

Department of Family and Community Medicine University of Arizona, Tucson AZ

Learning Objectives

• 1. Identify recruitment strategies to build a

diverse team of employees

• 2. Evaluate employee retention strategies
• 3. Develop techniques for creating a fun,

productive work environment

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Camp Wellness!

• Intervention to address preventable causes of

premature death in adults with SMI

• 9-week intensive program
• Classes four days/week from 10am – 4pm
• Optional classes at 9am, after lunch, and on

Wednesdays

• YMCA memberships
• Ongoing alumni program

Camp Wellness Core Classes

• Health Education (MD, RN, Health Educator)
• Nutrition (Boston University Curriculum, CRSSs*)
• Supported Physical Activity (YMCA Personal Trainer,

CRSSs)

• Stress Management (CRSSs)
• Mindfulness (CRSSs)
• Tobacco Free Lifestyles (CRSSs, Health Educator)

* CRSS = Certified Recovery Support Specialist

Camp Wellness Classes

• Gelotology (CRSSs)
• Communication (Health Educator, CRSSs)
• Dating Game (Health Educator, CRSSs)
• The Memory Class (Psychologist, CRSSs)
• Ask the Recovery Support Specialist (CRSSs)
• Exploring the Future (CRSSs)
• Neat Feet Foot Care Clinic (RN)
• Dance of Wellness (CRSSs)

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Recruitment Strategies

• Needed to hire diverse team
• Seeking people who could:

– Inspire – Motivate – Encourage – Help people feel welcome, comfortable, valued – Work in a fast-paced environment – Be flexible at a moment’s notice

Recruitment Strategies

• Identify your staffing needs (characteristics)
• How might you recruit people who meet these

needs?

Recruitment Strategies

• Job Description
• Job Posting
• Application, Resume, Cover Letter
• Phone Screening
• Writing Assignment
• Initial Interview
• Performance-based Interview

(teaching audition)

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Recruitment Strategies

• Performance-Based Interview/Audition

– Creative ideas – Independent time to prepare the room – Performance during the interview – Questions after the interview – Surprise assignment at the end

Recruitment Strategies

• Interview Questions and Rating Scale
• Sample Performance-Based Interviews
• Sample Interview Evaluation – Small Group

Discussion

Retention Strategies

• Small Group Brainstorm

– Identify:

• 1. Retention strategies you currently use
• 2. Retention strategies you’ve seen in the past
• 3. Retention strategies you’ve heard of and would

like to try

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Retention Strategies

• HR-Based Strategies

– Compensation and benefits – PTO policies – Professional development opportunities

Retention Strategies

• Program-specific strategies

– Strengths-based supervision and workflow – Supervisor openness to dialogue – Acknowledgement of work/life balance – Mission Moments and Points of Pride – Staff ownership and creative development – Receiving and delivering staff trainings – Teambuilding games and activities

Fun Times!

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Camp Wellness Rocks!

Organizational Culture and Work Environment

Organizational Culture and Work Environment

• Role of Recovery-Oriented Environment

– Focus on the Mission – Kindness and Support – Value and Respect – Unusual degree of transparency – Fun in the Workplace

• Let’s play!

5/28/2014 7 Retention Strategies for Uncertain Times

• Laughter and teambuilding more important

than ever

• Increase affirmations, validation, positive

feedback

• Investing in long-term staff development
• Transparency and candor
• Increased communication

– Q & A sessions in meetings – Open door policy for questions as they arise

Summary

• Recruitment Practices
• Retention Strategies
• Organizational Culture and Work Environment

What will you take back to YOUR workplace?