10 YEARS OF OUTPERFORMANCE & THE NEXT DECADE Intact Financial Corporation (TSX: IFC) Updated: February 5, 2020 1
Canada’s World Class P&C Insurer MULTI-CHANNEL SCALE PROVEN 10 YEAR DISTRIBUTION ADVANTAGE TRACK RECORD 2 INDUSTRY OUTPERFORMANCE - TOP 5 - 47% 47% MAR ARKET ET SH SHAR ARE E 650 5.7 4.3 pts bps 1 IFC pts 17% Premium Growth Combined Ratio Return on Equity DIVIDEND AND NOIPS GROWTH #2 #3 10% 9% + 9% + 10% #4 10-yr dividend 10-yr NOIPS 6% #5 CAGR 3 CAGR 2 6% 4 AVERAGE ANNUAL TSR IFC is 17x 17x the size of average competitor IFC TSX60 19% 10% PROVEN INDUSTRY CONSOLIDATOR 1 Industry data: IFC estimates based on MSA Research Inc. and proforma FY 2018 + GCNA acquisition. Please refer to Important notes on page 2 of the Q4-2019 MD&A for further information. 2 Figures based on FY 2009-FY 2018 INVESTOR PRESENTATION 2 3 Figures based on FY 2010-FY 2019 4 TSR = Total shareholder return, figures from 04/02/2009 to 31/12/2019
A decade of meeting our financial objectives ST STRA RATE TEGIC GIC CA CAPITA PITAL OR ORGA GANIC NIC GR GROWTH OWTH MA MARGIN GIN EXPANS NSION ION DEPL DE PLOY OYMEN MENT NOIPS Growth 18% % … $9.5B OF TOTAL CAPITAL COMMERCIAL 21% % DEPL EPLOYED ED SINCE 2009 PERSONAL ~2 pts … PROPERTY 15% 15% IFC 25% Organic Growth Dividends 36% % 10% % NORTH Combined Ratio AMERICAN 1 Improvement 3 SPECIALTY PERSONAL AUTO M&A* Buybacks 11% 11% 17% 17% 2 0 0 9 2 0 0 9 2 0 1 9 2 0 1 9 *Includes Manufacturing, Distribution and Ventures MARKET SHARE 2 MARKET SHARE 2 Outperformance INVESTME INVES TMENT NT & CAP & CAPITAL ITAL PR PRICI ICING & RI NG & RISK SK SE SELEC ECTION TION CLAIMS MA IMS MANA NAGE GEME MENT NT MAN MANAG AGEME EMENT NT + + 146 146 ROE 19% 19% 5 bps bps 5.2 pts 5.2 pts 4.8 pts 4.1 pts I N V E S T M E N T M&A INTERNAL M A N A G E M E N T R A T E O F Personal Auto Personal Property Commercial P&C Commercial Auto OUTPERFORMANCE R E T U R N 1 IFC total FY 2019 DPW including proforma The Guarantee Company of North America results (estimate based on Q3-2019 MSA Research Inc.) 2 Industry data: IFC estimates based on MSA Research Inc. and proforma FY 2018 + GCNA acquisition. Please refer to Important notes on page 2 of the Q4-2019 MD&A for further information. INVESTOR PRESENTATION 3 3 2018 5-year average Combined Ratio vs. 2010 5-year average Combined Ratio, ex-Cat 4 10 year average (FY 2008 to FY 2018) based on MSA Research Inc. 5 Period from Jan 1/2010 to Sept 30/2019, estimated
What we are aiming to achieve Our Our Be a best employer people customers 3 ou out of of 4 4 customers are our advocates are are our Be a destination for top op talent alent an and d engaged experts advocates 3 ou out of of 4 4 customers actively engage with us digitally Our Our Specialty company Ac Achie ieve comb mbine ined Solutions Exceed industry ROE by y 5 po point ints ratio io in the low 90s is one of the business is most a lead leader er in Grow NOIPS 10% % yearly over time Generate $6 bil illi lion in annual DPW respected N.A. INVESTOR PRESENTATION 4
Our Strategic Roadmap for the next decade S T R E N G T H E N O U R L E A D E R S H I P B U I L D A N O R T H A M E R I C A N P O S I T I O N I N C A N A D A S P E C I A L T Y L E A D E R Low 90’s Leading Build on Digital customer combined strength in engagement experience ratio sharing economy 10% 10% Consolidate Further Optimize Scale in fragmented consolidation NOIPS distribution 500 500 bps distribution market in Canada bps GROWTH ANNUALLY ANNUAL OVER TIME T R A N S F O R M O U R C O M P E T I T I V E A D V A N T A G E S ROE Become the best Deep Claims Strong capital & OUTPERFORMANCE insurance AI shop expertise & strong investment in the world supply chain network management expertise I N V E S T I N O U R P E O P L E Anticipate the future of Be a destination for Be a best employer work & help employees top talent & experts adapt to AI & automation INVESTOR PRESENTATION 5
50 500b 0bps ps ROE ROE Out Outpe perfor rforman mance ce – An input to Strategy PRICING & RISK CLAIMS INVESTMENT AND 300 bps300 bps SELECTION MANAGEMENT CAPITAL DEPLOYMENT DISCIPLI ISCIPLINED NED DEPL EPLOYMENT ENT OF OF CAPIT PITAL L GENERA GENERATED TED CANADA MANUFACTURING CANADA DISTRIBUTION NORTH AMERICA TRANSFORMING OUR TRANSFORM ING OUR COM COMPE PETI TITI TIVE VE AD ADVANT ANTAGES GES SPECIALTY LINES INVESTOR PRESENTATION 6
10 10% % NOIPS NOIPS Gro Growth wth an annu nually ally ov over er time time MARGIN EXPANSION ORGANIC GROWTH CAPITAL DEPLOYMENT MA MANAGE LEVERAGE SCALE IN DEEP CLAIMS DIGITAL DATA IN INCREASE DISTRIBUTION ENGAGEMENT ADVANTAGE EXPERTISE DIV IVID IDENDS MANAGE MA CAPITALIZE PITALIZE ON ON CURR URRENT ENT MARKET KET CON ONDITI ITION ONS VOLATILIT ILITY IN INVEST IN IN +6% +10% 10% GROWT WTH Personal Lines Can Com. Lines Organic Growth SHARE Rate increase Rate increase Q4-2019 BUYBACKS Q4-2019 Q4-2019 INVESTOR PRESENTATION 7
Maintaining our people advantage IFC EMPLOYEE ENGAGEMENT IFC a Canada 79% Best Employer 76% 75% 74% 74% Be a Future proof Be a best 72% destination our people employer 69% for top talent 68% Canada Insurance to succeed 69% Sector 65% US Insurance 62% Sector 2010 2012 2013 2014 2015 2016 2017 2018 2019 PEOPLE IN MANAGEMENT ROLES LEADING ON ENGAGEMENT DRIVERS 46% 54% IFC Engagement 2019 90% Can insurance sector US insurance sector 80% 70% Depth of talent with average of 8 successors 60% for each senior leadership role. 50% INVESTOR PRESENTATION 8 8
Climate Change Adaptation Climate change is integrated into our strategic approach and it enables us to protect what matters, restore customers and manage climate risks effectively . We Manage Risk We Restore We invested $2.3 million in We Protect 16 Canadian charities that are protecting Canadians from • • • Climate change is Designated catastrophe Segmentation enables us the impacts of climate change integrated into our strategy response teams across the to understand our risks country to deal efficiently • • We signed The Principles for Transforming our products Continue to evolve our with catastrophic events Sustainable Insurance to account for new climate pricing to reflect the scope • realities 4,000 claims professionals of risks related to climate global framework for insurers solely dedicated to helping change to address ESG risks • Being a destination for top customers get back on track • talent enables us to have in- Reinsure certain risks to We Advocate for classifying • house meteorological Investing in our supply limit our losses in the event natural infrastructure as expertise to translate chain to avoid capacity of significant losses critical infrastructure with the weather and climate data shortages in the event of a • Risk Management Prime Minster & various levels catastrophe • Actively invested in applied Committee monitors of government • research at the Intact Acquired On Side, the occurrence and severity of We joined the TCFD pilot to Centre on Climate largest restoration operation natural disasters Adaptation (“Intact Centre”) develop climate-related in Canada, to enhance • Evaluate strategic fit of at the University of Waterloo customer experience and disclosure framework for potential acquisitions have capacity control insurance industry given climate exposure INVESTOR PRESENTATION 9
P&C industry 12-month outlook 1 Premium Growth 0% 5% 10% The market is hard with rate actions Personal Upper Single continuing, tightening of capacity and Auto Digit increasing residual market volumes Challenging weather over time Personal Mid-to-Upper continues to support hard market Property Single Digit conditions Estimated Industry combined ratios Commercial Double were above 100% in the first nine Lines months of 2019. Market conditions Digit remain hard Market conditions are hard as P&C Upper Single weak industry profitability in all Canada lines of business continues to put Digit upward pressure on rates Hardening market conditions, US Mid-to-Upper including ongoing upward pricing Commercial trends, have resulted in continued Single Digit Lines growth momentum throughout 2019 Overall the Canadian industry’s ROE is expected to improve but remain below its long-term average of 10% over the next 12 months 1 Refer to Section 10 – Outlook of the Q4-2019 MD&A INVESTOR PRESENTATION 10
Key Takeaways Sustainable Customer driven Solid financial Deep, diverse, competitive edge engaged, loyal position and proven with diversified offers driven by strong to meet changing track record of talent pool fundamentals, scale needs consolidation and discipline INVESTOR PRESENTATION 11
APPENDICES
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