The Member Management Mambo: Making Moves Matter Dial: 877-853-5257 - - PDF document

▶
the member management mambo making moves matter
SMART_READER_LITE
LIVE PREVIEW

The Member Management Mambo: Making Moves Matter Dial: 877-853-5257 - - PDF document

Apr 02, 2023 106 likes •214 views

The Member Management Mambo: Making Moves Matter Dial: 877-853-5257 Webinar ID: 142-671-890 Welcome! Dial: 877-853-5257 ID: 142-671-890 Ericc P Ericc Powell ll AmeriCorps VISTA Training Specialist Washington, D.C. VISTA Alum 06-07

slide-1
SLIDE 1

1

The Member Management Mambo: Making Moves Matter

Dial: 877-853-5257 Webinar ID: 142-671-890 Dial: 877-853-5257 ID: 142-671-890

Welcome!

Ericc P Ericc Powell ll

AmeriCorps VISTA Training Specialist Washington, D.C. VISTA Alum ‘06-’07 VISTA Leader Alum ‘08-’09

Dial: 877-853-5257 ID: 142-671-890

By the end of the webinar, you will be able to:

  • Understand elements of member management
  • Recognize roles and responsibilities of VISTA project sponsor staff
  • Explore ways to support and manage your members
  • Create action steps to enhance your member management moves

Session Goals

slide-2
SLIDE 2

2

Dial: 877-853-5257 ID: 142-671-890

The Big Pictur The Big Picture

Dial: 877-853-5257 ID: 142-671-890

Member Management

Member Management involves:

  • Supervising
  • Supporting, coaching, and guiding
  • Active listening
  • Training (including initial and ongoing On-Site Orientation and Training)
  • Explaining and clarifying the VISTA Assignment Description (VAD)
  • Monitoring progress and evaluating performance
  • Asking questions
  • Retention strategies
  • Reporting
  • Understanding and following policy

Dial: 877-853-5257 ID: 142-671-890

  • 1. VISTA member goes to

immediate supervisor first (intermediary if applicable)

  • 2. CNCS State or Regional

Office if program-related

  • 3. VISTA Headquarters if not

resolved

Communication Chain    

slide-3
SLIDE 3

3

Dial: 877-853-5257 ID: 142-671-890

Chat Question

What do you think a VISTA member would say is the most critical element of member management for them and their service?

(Send message to All Panelists and Attendees)

Dial: 877-853-5257 ID: 142-671-890

Roles a s and R Resp sponsibilit sibilities ies

Member Management

Dial: 877-853-5257 ID: 142-671-890

Member Management Responsibilities

  • Ensure VISTA members know

your expectations

  • VAD development
  • Implement On-Site Orientation

and Training (OSOT)

  • Administrative support (space,

supplies, equipment)

  • Supervision (guidance, support,

coaching)

slide-4
SLIDE 4

4

Dial: 877-853-5257 ID: 142-671-890

On-Site Orientation and Training

  • Should include (but not be limited to):
  • Orientation to service location and community
  • Orientation to VISTA project
  • Purpose
  • Plans and goals
  • Introduction to key staff members and volunteers
  • Explanation of sponsoring organization
  • Mission
  • How VISTA member and VISTA project fit into organization
  • Training on VAD and specific activities
  • Acknowledging and incorporating VISTA member’s skills and interests

Dial: 877-853-5257 ID: 142-671-890

  • Understand fingerprinting policy
  • Know the process, deadline, and details
  • Monitor attendance and use of leave days
  • No personal leave in first 3 months or last month
  • Seek approval for any request of teleservice
  • No teleservice in first 3 months
  • Reimburse service-related transportation

(not commuting)

  • Submit Sponsor Verification Form
  • Emergency Funds Advance, if required

Member Management Responsibilities (continued)

Dial: 877-853-5257 ID: 142-671-890

Memb Member T er Terms, Co rms, Condit nditio ions, s, and B d Benefits nefits

Support and Information for Supervisors

slide-5
SLIDE 5

5

Dial: 877-853-5257 ID: 142-671-890

Terms:

  • 365 days (one year)
  • Full-time service

Prohibited actions and policies related to:

  • Employment
  • Criminal activity
  • Religious activity
  • Political activity

Terms and Conditions of Service

Dial: 877-853-5257 ID: 142-671-890

Key Member Topics

End o End of Ser Servic ice e Benefits nefits

  • Education award or
  • r cash

stipend

  • Loan interest accrual payment

request

  • Non-Competitive Eligibility

(NCE) Ser Servic ice Let e Letters ers

  • Currently serving
  • Income disregard
  • Verification of service
  • Only available as alumni

Be Bene nefits

  • Living allowance
  • Relocation assistance
  • Child care
  • Health benefits
  • Loan forbearance requests
  • 10 days annual leave
  • 10 days medical leave
  • Emergency travel

Onbo boar arding F ng Forms a s and d Course ses

  • W-4
  • Direct deposit
  • Unpaid compensation beneficiary
  • End-of-service benefit selection
  • VISTA Terms and Conditions course
  • VISTA Civil Rights and Responsibilities course

Dial: 877-853-5257 ID: 142-671-890

What questions do you have?

slide-6
SLIDE 6

6

Dial: 877-853-5257 ID: 142-671-890

Re Reporting

Dial: 877-853-5257 ID: 142-671-890

  • Biweekly email notification
  • Completed in eGrants
  • Must be completed on time (directly connects to VISTA’s

payroll management and member exit requirements)

  • See AmeriCorps VISTA Supervisors Handbook on the VISTA

Campus for detailed instructions

Sponsor Verification

Dial: 877-853-5257 ID: 142-671-890

Red flags:

  • Replacing staff or serving as administrative staff
  • Assignments unrelated to the VISTA Assignment Description
  • Direct service

CNCS Office of Inspector General 800-452-8210 hotline@cncsoig.gov www.cncsoig.gov

Regulatory Compliance

slide-7
SLIDE 7

7

Dial: 877-853-5257 ID: 142-671-890

Considerations

List one thing your project does to successfully manage your VISTA members.

Dial: 877-853-5257 ID: 142-671-890

Re Resources

Dial: 877-853-5257 ID: 142-671-890

  • Helps develop, manage, and monitor

VISTA projects

  • Supports your supervision of VISTA

members and intervene in emergencies

  • r difficult situations
  • Connects you to resources to support

project development and member support

  • Provides technical assistance

CNCS State or Regional Office

Technical assistance:

  • eGrants
  • Recruitment
  • Reporting
  • Adjusting project

plans, VADs, and On- Site Orientation and Training (OSOT)

  • Compliance

monitoring of the project

slide-8
SLIDE 8

8

Dial: 877-853-5257 ID: 142-671-890

Next Steps

 Reflect on how you currently manage your members

 What works? What can you do to improve?

 Consider alternative management options

 What could you do differently?

 Help yourself; don’t over think it

 Actively listen to members; take notes; make iterative changes

 Communicate with other supervisors for ideas

 You are not alone; many people have done this and are doing it  Supervisor Forum on the VISTA Campus

 Ask VISTA members about their needs and recommendations

 Honest feedback on your supervision; reciprocal communication, etc. Dial: 877-853-5257 ID: 142-671-890

  • How can we improve this session?
  • Please complete a brief webinar evaluation survey.
  • The survey is accessible:
  • Now, via the link in the Chat; and
  • After the webinar ends, the survey will open in the Internet browser you

used to join this webinar.

  • Thank you for your feedback!

Webinar Evaluation

Dial: 877-853-5257 ID: 142-671-890

What questions do you have?

slide-9
SLIDE 9

9

Dial: 877-853-5257 ID: 142-671-890

Upcoming Trainings

If you have further questions or would like more information, contact VIST STAtraining ining@cns cns.gov gov Please join us for the next supervisor webinars:

Visit the Supervisor Webinars page on the VISTA Campus for upcoming webinars and recordings of past webinars.

About Y ut Your V ur VAD: Unde Understandin ing t the B Big Pictu g Picture to to Get Get Y You S u Started! Tuesday, April 21, 2020 2:00 p.m. ET Overview, framework, purpose, uses, etc. About Y ut Your V ur VAD: Cr Creating a a Tool f for VIS r VISTA Success ss! Tuesday, May 12, 2020 2:00 p.m. ET Structure, detailed content, its many uses, etc.

Thank Thank you! you!