The Hospitality Industry Chapter 11 1 Learning Outcomes Recall - - PDF document

The Hospitality Industry

• Chapter 11

1

Learning Outcomes

• Recall advice from professionals working in hospitality professions
• Remember key terms, events and people that relate to the past and present

in hospitality professions

• Recognize and explain concepts and models related to professional practice

in hospitality professions

2

Learning Outcomes cont.

• Recall facts about the passions, pay & perks, possibilities, preparation

related to hospitality careers in general and the specific career areas of:

• Lodging Industry
• Restaurant Industry
• Cruise Industry
• Summarize future opportunities and challenges facing hospitality

professionals

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The Big World of Hospitality

• The hospitality industry is comprised of businesses such as hotels, resorts,

cruise ships, and clubs and restaurants that provide food, beverages, accommodations and entertainment to guests

• The hospitality industry can be found just about everywhere.
• There are exciting career opportunities for people with a variety of

backgrounds, experiences, skills, talents and personalities.

4

Origins of the Hospitality Industry

• Early travelers relied upon the hospitality of others who opened their doors

and gave them a place to stay and a meal

• Entrepreneurs saw an opportunity and built facilities offering dining or

lodging or both

• The industrial age led to people having more leisure time and disposable

income

• Henry Ford built the Model T which was the first affordable car for the

average family.

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Origins of the Hospitality Industry

• World War II was a catalyst for travel and the hospitality industry boomed

during the 20th century

• GI’s saw different parts of the world and wanted to return with their families
• The US Interstate Highway System was constructed
• Surplus planes from the war launched the airline industry

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The Hospitality Industry Today

• Part of day-to-day life in America
• 1/3 of all meals in the US are eaten away from home
• Wide variety of dining and lodging options
• Interval ownership has grown in popularity
• Cruise ships are becoming a common vacation destination
• Today’s consumer eat out on a regular basis, are well traveled, and have high

expectations

• 7

General Info about Careers in the Hospitality Industry

• Most jobs look glamorous, especially in upscale settings, but be aware there

is a lot of hard work going on behind-the-scenes

• Employees and owners work long hours, evenings, weekends and holidays

(when others want to play)

• Even when customer service problems are difficult, you must be able to

maintain friendly, prompt service—even when you’re tired and stressed!

• A wide variety of career options are available

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General Info about Careers in the Hospitality Industry

• The hospitality industry is primarily a “people” business
• The work is constantly different and challenging because you work with

many different types of guests and interact with people from different cultures

• Salaries vary greatly, but many employees can increase their income with

gratuities (tips)

• If you love travel and exotic people, places and things this might be the

industry for you

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Preparation for the Hospitality Industry

• Many hotels, resorts, conference centers and cruise ships have recreation

departments

• Commercial recreation programs offer excellent training
• Some academic programs have specific focus areas:
• Hotel management
• Restaurant management
• Culinary preparation
• Some specialize in casinos, conference facilities, golf courses, destination

resorts and/or cruise lines

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Career Areas in the Hospitality Industry

• The Lodging Industry caters to tourists and corporate travelers. Lodging

properties range from Bed & Breakfasts to full-service hotels

• The Restaurant Industry has jobs everywhere around the world ranging from

cafeterias, coffee shops, fast food, casual theme restaurants to fine dining

• The Cruise Industry offers career opportunities at land (e.g. planning,

purchasing, sales, marketing) and at sea (e.g. working aboard ship)

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Lodging Industry

• Passions: Interests includes travel and luxury. Enjoy making people happy.
• Pays & Perks: Salaries vary based on position, size of property and service

level

• Preparation: Get a job in the lodging industry while in school. Recruiters like

to see students that have hands-on experience.

• Possibilities: Large range of opportunities from small motor inns to huge

casino hotels with many options, including:

• Front office, Uniformed Service, Food and Beverage, Recreation

Programming, Marketing and Sales, Housekeeping, Account Management, Revenue Management, Human Resource Management

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Major Career Areas in Hospitality Industry

• Restaurant Industry
• Passions: Love food preparing and/or sharing
• Pay & Perks: Many attract volunteers, no compensation. Full time staff can

be paid salaries.

• Preparation: Business, legal, or scientific credentials.
• Possibilities: Operate at international, national, and local levels. There are

many options, including:

• Hosts and Hostesses; Waiters and Waitresses/Servers; Dining Room

Attendants; Chefs, Cooks and Kitchen Workers

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Major Career Areas in Hospitality Industry

• Cruise Industry
• Passions: Like to work with multi-national professionals to create memorable

experiences

• Pay & Perks: Some positions are primarily paid with gratuities, others have
• salaries. All positions on ships include room and board in stipend.
• Preparation: Gain hospitality experience by working in a restaurant or hotel.

Cruise ships do not typically offer summer internships.

• Possibilities: Can work onboard ships or shore side. There are a number of
• ptions, including:
• Land-based jobs in reservations, purchasing, travel agent and meeting

planning as well as sea-based jobs such as purser, steward, cruise director and shore excursion desk agent

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Major Career Areas in Hospitality Industry

• Gaming/Casino Industry
• Passions—it open the door for a wide variety of opportunities. The gaming

industry is more than what people see on the gaming floor. Casinos need to fill every areas of the business world,

• Pay and Perks— Most casinos are open 24 hours a day, 7 days a week. The

pay range varies with the size and the location of the operation and your position within it.

• Preparation—Formal management courses along with hotel management or

gaming management in colleges and universities are helpful. Gaming and services workers must be licensed by a state regulatory agency. Applicant must pass a background check and drug test.

• Possibilities—The increasing popularity of gambling establishments such as

Native American casinos and racetracks that also offer slots or table games will require more casino professionals.

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Certifications That Ensure Professionalism in the Hospitality Industry

• Certified Hotel Administrator (CHA)
• Certified Lodging Manager (CLM)
• Certified Food and Beverage Executive (CFBE)
• Certified Hospitality Technology Professional (CHTP)
• Certified Hospitality Accountant Executive (CHAE)
• ServSafe (food and alcohol services safety training)

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Future Opportunities in Hospitality Industry

• The hospitality industry is always evolving
• from $5.00 meals
• to $1000.00/night hotel room
• Cruise ships are getting larger
• Changes in legislation have brought about growth in the gaming industry
• New opportunities arise to meet the needs of adventurers and novelty

seekers (e.g. an underwater resort in Dubai and Virgin’s space exploration

• Third Places such as local coffee shops, tea bars and small trendy cafes

continue to open

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In Review

• A heavily government-controlled hospitality industry with great potential for

growth is:

• The lodging industry
• The cruise industry
• The gaming industry
• The restaurant industry

18

In Review

• Employee quarters on a cruise ship include all of the following except:
• An employee swimming pool
• An employee gym
• A employee bar
• All of the above are commonly found in the employee quarters of a cruise

ship

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In Review

• The ___________________ is responsible for forecasting future demands, and

setting pricing strategies for a hotel.

• Controller or Accounting Manager
• Front Office Manager
• Revenue Manager
• Sales Manager

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In Review

• A racetrack with table games and slot/video games is called:
• Racetrack
• Casino
• Racino
• Commercial Casino

21

In Review

• The consumer of today:
• Eats out on a regular basis
• Is well traveled
• Has high expectation of hospitality experiences
• All of the above

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