The Energy Innovation Platform Overview Personalised Customer - - PowerPoint PPT Presentation

The Energy Innovation Platform

• Personalised Customer Centric Digital Engagement Platforms
• Over 250,000 customers currently using Platform
• Tier 1, Tier 2 and new entrant energy retailer market in Australia
• Varying stages of deployment from trial to full rollout
• Experiences are fully costing and our UX is underpinned by

revenue grade billing engine

• NPS scores of over 50
• Reduces Churn by 28% in competitive Australian retailing context

Overview

Trust is white labelled an out of the box digital engagement platform that leverages existing smart meter data to provide end users a more personalised digital platform. Key Features

• Multi channel communications (email, SMS or app)
• Billing grade costing engine can cost data of any frequency, on

demand providing bill reconciliation functionality

• Personalised utility engagement experience based on end user

preferences or multiple layers of segmentation

• Low cost addition of additional services such as budget setting, solar

monitoring, payment functionality and network tariff optimisation

• Understand, report and better monetise customer segments.

Trust

Click through to real- time portal for more detailed insight Personalised, costed, weekly summary email that reduces bill shock Provide budget tracking and actionable insights,

• ut of the box

View weekly and daily data, insights and trends

Personalised Energy Engagement

Data Lake (big data, analytics and machine learning)

Uses data such as Trust interactions, energy usage patterns, survey responses, weather and solar data and publicly available datasets to create deep customer segmentation that underpins the Trust service, providing a platform for innovation

Deliver the Right Message, to the Right Customer, at the Right Time

Solar Optimisation Personalised Notifications Micropayments and Pre Pay Cross Sell and Up Sell Network (and Retail) tariff

• ptimisation

Budget setting and alerting (multi-channel)

Modern, Flexible and Modular Architecture

Billing grade costing engine (cost any tariff, at any interval)

Respond (behavioural demand response) Budget setting and alerting Cross-sell and up-sell Pre-pay / pay now Solar monitoring and alerting Mobile apps (iOS and Android)

Trust (actionable insight and engagement) Analyse (data lake for the energy industry)

Network tariff

• ptimisation

Retail tariff

• ptimisation

Device management NILM (load disaggregation)

Questions

• White Labelled
• Digital Engagement Platform
• Out of the box solution
• Existing smart meter infrastructure
• Reduces Churn
• Understand Customer Segments
• Increased Revenue
• Demand Response Event Portal
• Real time data frequency
• Revenue generation for both retailers

and customers

• Builds trusted with consumer
• Demonstrates value of load flexibility

CRM building and integration Utility Data Lake

• Best of Breed design
• Integration tool for existing CRM
• Comms visible across the business
• Manages leads, applications and

accounts in one place

• Dynamic multi-step campaigns
• True omni-channel capability with

social integration

• Next generation data architecture
• Removes data silos
• Allows unified data management
• Best of breed reporting tools
• No upfront data use needed
• AI and Machine learning enabled
• Scalable operationalisation of programs

Trust Respond Attract Analyse Email, App and SMS enabled

“Providing regular insights on higher usage, linking them to hot weather periods and providing a communication strategy via our weekly email a personalised service enabled better management of customer expectation and reducing churn at the end of this high-risk billing period by 28%”. (Melbourne University 2015)