The Cultural Responsiveness Academy: Equipping the workforce to - - PowerPoint PPT Presentation

The Cultural Responsiveness Academy:

Equipping the workforce to reduce the impact of bias on social work prac8ce

Wanjiru Golly, Ph.D. Dawn Schoonhoven ScoC, M.S.W. Public Child Welfare Training Academy Academy for Professional Excellence

PCWTA is a program of Academy for Professional Excellence at San Diego State University School of Social Work and we work in collabora8on with our University partners, CSU San Bernardino, Loma Linda University and CSU Fullerton.

The business of change.

Change is hard.

Change is risky.

Change is good.

Change is possible.

Today’s Goals

• Facilitate open and honest conversa8on among

child welfare professionals about cultural responsiveness

• Foster a climate of support and cultural humility

by par8cipa8ng in insight-building, skill-based ac8vi8es

• Consider strategies that will support systemic

changes, reduce the nega8ve impact of bias on decision-making, and develop a process to change the landscape of injus8ce

Ques8on: What makes change possible?

Dispropor8onate placement of children of color has been a long standing issue Bias impacts social work prac8ce (as indicated by an overrepresenta8on of African American, La8no and Na8ve American kids in care and research) Agencies and the community have expecta8ons that workers operate in a culturally responsive manner Change is hard…but possible

Defining the Problem

Collabora8on

County of San Diego Child Welfare Services Public Child Welfare Training Academy

Leveraging What We Know

Engage the Community: Fairness and Equity CommiCees, workgroups with key stakeholders Iden;fy Par;cipants: Statement of Intent Complete E-Learning: Founda8onal Knowledge about Historical context In-Person Classroom Training: 6 months in-person (1 day/month) Coaching: Individual or small group Prac;cum Project-small group projects Presenta;on: CRA peers, agency leaders, and community Stakeholders

Par8cipants

• Introduc8on to the CRA
• African American Experience & Worldview
• Impact of Historical Trauma on African American Families
• Iden8fying and Managing Bias
• Engaging African American Families
• Succession Planning and Coaching

Manager/Policy Analyst Cohort

• Introduc8on to the CRA
• African American Experience & Worldview
• Impact of Historical Trauma on African American Families
• Iden8fying and Managing Bias
• Engaging African American Families
• Cross Cultural Supervision

PSS/SPSW/PSW Cohort

• Introduc8on to the CRA
• African American Experience & Worldview
• Impact of Historical Trauma on African American Families
• Iden8fying and Managing Bias
• Engaging African American Families
• Customer Care

Support Staff Cohort

Ques8ons?

Gathering and U8lizing Feedback

Pre- assessment survey Sa8sfac8on surveys Gathering qualita8ve feedback Connec8ng the learning across cohorts Monthly mee8ngs with leadership Focus Groups Follow Up Surveys Upgrade model and curricula as needed

Summary of Evalua8on

• Individual Level Surveys :

– General Demographic Survey (CRA par8cipants) – ACri8on survey (par8cipants who sign up to aCend but do not) – Demographic survey of those in poten8al par8cipant pool but did not aCend training – Feedback survey at the end of each class – Feedback survey at the end of each coaching session – 6 month follow up survey to all par8cipants

• Organiza8onal Surveys:

– Pre-assessment survey to all staff – Quarterly organiza8onal surveys

• Embedded Evalua8on:

– Classroom training evalua8ons

• Trainer Evalua8on:

– Observa8on and survey completed by PCWTA staff

• Focus Groups:

– Completed with par8cipants acer comple8on of the program

Summary of Evalua8on

CRA Pre-Assessment Survey

• 39% Caucasian/White
• 26% Hispanic/La8no(a)

256 pre-assessments were collected: 208 self-iden8fied their ethnicity Most respondents less than 5 years in their current posi8on 93.12% confident in working with diverse popula8ons 97.36% excited to learn more about different cultures 68.87% reported that their region/program provides good culturally-relevant services

2% 15% 4% 39% 26% 2% 7% 1% 4%

Ethnicity

African African American Asian Caucasian/White Hispanic/La5no(a) Middle Eastern Mul5-Racial Pacific-Islander Other

Mid Year Feedback Survey Results

• 10-ques8on survey
• Asks about learning objec8ves, inclusion of of

best prac8ce in training, clear and effec8ve content, effec8ve training delivery, sa8sfac8on with material

• 1-5 scale with 5 being the highest ra8ng
• Consistently across all cohorts – mean score of

4.54

“I have gained the courage to discuss dispropor8onality in my region with other coworkers outside of the CRA. I feel empowered

and understood as a black woman in this Agency and I feel like my concerns are being met with regards to African American children in our system along with

their families.” ~ Social Worker, Child Welfare Services

“The most successful component of the CRA has been the prac8ce ac8vi8es in the classroom.

They have allowed me to do a deeper self- examinaCon, be open to hearing feedback from others, and think about specific behavioral changes I can make. ”

~ Deputy Director, Child Welfare Services

“I have no8ced I am more conscious and

aware that my percepCon and experience could be completely different

from someone else’s.” ~ Policy Analyst, Child Welfare Services

“An example of something I am taking away from CRA is that I will listen more intently to

clients when they describe their family’s

• experience. This will help with my understanding

and allow me to help with their understanding of

• ur system.”

~ Social Worker, Child Welfare Services

Crea8ng Family Symbols

• Using the paper and markers provided, please

draw a symbol that represents your family.

Go change.

Ques8ons?

For more informa8on, please contact Dawn Schoonhoven ScoC Dschoonhoven@mail.sdsu.edu

PCWTA is a program of Academy for Professional Excellence at San Diego State University School of Social Work and we work in collabora8on with our University partners, CSU San Bernardino, Loma Linda University and CSU Fullerton.

Some por8ons of this presenta8on were adapted from the CRA presenta8on at the CalSWEC Title IV-E Summit.