SLIDE 1 The Collaboration Era
How to thrive in an exponential world
CFA Montreal 2019 February 7 Mark van Rijmenam
SLIDE 2 Mark van Rijmenam Founder Datafloq & Imagjn Strategic advisor Blockchain startups
PhD Candidate Disruptive Innovation Expert Author Think Bigger and co-author Blockchain: Transforming Your Business and Our World
2018 2014
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We live in exponential times
SLIDE 4 New technologies are changing the game
Image: Gartner
SLIDE 5 World’s 2nd most valuable retailer has no inventory World’s largest taxi company has no taxis World’s largest movie house has no cinemas Largest phone company has no telecom infra
Common Denominator: Data
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To innovate in today’s world requires a different mindset
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When technologies converge, a gestalt shift occurs
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Rethink all processes and customer touchpoints
SLIDE 10 Put the data to work: embed smartness in your
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BLOCKCHAIN ANALYTICS A.I.
SLIDE 12 Understanding the context to sense & seize
- pportunities and transform organisations
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Yesterday: intuition and experience were used to make decisions
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There is a flood of data coming our way
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Trillions of sophisticated sensors collecting exabytes of data at the edges
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2035: interacting with connected device every 18 seconds
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Time to remove your silos and mix data: combining internal + external data
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to use various types of analytics to empower your customers and employees
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to move from content to context
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Kaeser Compressors: selling Air-as-a-Service
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When you take care of your customers, your customers take care of your shareholders
SLIDE 23 Big data is the new normal. It is a catalyst for
- ther technologies such as blockchain and AI
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Blockchain: peer-to-peer collaboration among industry partners and customers
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Blockchain: Immutable, Verifiable & Traceable
SLIDE 26 A computerized protocol that executes the terms of a contract, automatically without discretion If This Then That Statements, albeit a lot more complicated 3 distinctive characteristics: Autonomous, self-sufficient & decentralised
Smart contracts: changing governance and
SLIDE 27 Traditional Decentralised Organisations New Decentralised Autonomous Organisations Trust Experience and relationships Cryptography Decision- making Expertise and seniority Automatically using smart contracts Governance Established by board of directors Embedded in the code
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Tokenomics: why and how tokens fuel the decentralised economy – currency tokens, utility tokens, and security tokens
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Bitcoin will fail: it is slow, expensive, centralised and environmentally unfriendly
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Convergence big data & blockchain: disrupting the business of data analytics
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Changing how we deal with data
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Data security: greater security via integrity, confidentiality & availability
SLIDE 33 Confidentiality: preserving authorized restrictions
- n information access and disclosure
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Availability: ensuring timely & reliable access to and use of information, preventing DDoS attacks
SLIDE 35 Integrity: guarding against improper information modification
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Integrity: education of consumers in how to deal with private keys is needed
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Data governance: blockchain does not magically transform low-quality data into high-quality data in terms of consistency and correctness
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Data privacy: changing the identity system to ensure your privacy
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Making identity personal, private, persistent, portable and protected
SLIDE 40 Data ownership: consumers will have full control
SLIDE 41 Data sharing: Moving information across
- rganisations and beyond to integrate all
partners in the supply chain
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Fujitsu Data Exchange Network: share data safely & rapidly across companies
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Collaborating with IoT devices: IOTA enabling nano payments among machines
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Changing how we deal with data
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AI: Collaborating with the artificial and increasingly intelligent machines
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Intuitive Artificial Intelligence: AlphaGo Zero beats AlphaGo within 72 hours
SLIDE 47 AI will become
copywriter, assistant, driver and customer service
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Associated Press uses algorithms instead of analysts to write financial reports
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Deep Knowledge Ventures gave an algorithm a seat in the board of directors
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Lapetus uses facial recognition to discover how healthy you are using a selfie
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Rise of the burger- flipping machines: Robots churning out 400 burgers an hour
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AI is like Lego
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Human-Machine Interactions, what does that mean?
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https://youtu.be/7Pq-S557XQU
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Conversational AI: making human-machine collaboration tangible
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The rise of the Chatbots!
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Chat bots assisting human staff who manage relationships to improve customer service
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Chat bots for IT requests; handling 1.7 million requests per year, doing the work of 140 people
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However, we have to be careful with H2M and M2M
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The ethical and legal implications of the algorithmic business are huge!
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We need Responsible AI: explainable AI, safety engineering and machine ethics
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BLOCKCHAIN ANALYTICS A.I.
SLIDE 65 H2H H2M M2M
AI data
Start creating H2H, H2M & M2M interactions with data as the enabler
SLIDE 66 Takeaways:
1. Rethink all processes and customer touchpoints: achieve a ‘Gestalt shift’ within your organisation. 2. Big data will bring insights, blockchain will enable P2P collaboration and AI will bring automation. 3. A data-centric approach will create new customer experiences by taking the context into account.
SLIDE 67 E: mark@datafloq.com T: @VanRijmenam
Images: Shutterstock
