The CFPBs Final Mortgage Regulations (Or 3507 Pages in Two Hours ) - - PowerPoint PPT Presentation

the cfpb s final mortgage regulations
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The CFPBs Final Mortgage Regulations (Or 3507 Pages in Two Hours ) - - PowerPoint PPT Presentation

The CFPBs Final Mortgage Regulations (Or 3507 Pages in Two Hours ) February 13, 2013 2:00 p.m. 4:00 p.m. EST Presented by: Steve Van Beek, Esq., NCCO Director of Regulatory Compliance National Association of Federal Credit Unions


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National Association of Federal Credit Unions l www.nafcu.org

The CFPB’s Final Mortgage Regulations

(Or 3507 Pages in Two Hours)

February 13, 2013 2:00 p.m. – 4:00 p.m. EST

Presented by: Steve Van Beek, Esq., NCCO Director of Regulatory Compliance National Association of Federal Credit Unions

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Webcast Goals

  • Overview of New Regulations
  • Overview of NAFCU Resources Available
  • Understand Scope & Applicability

–Which Requirements apply to your CU?

  • Which Requirements have Exemptions?

–What are the Exemption Thresholds? –Which Transactions Count?

  • Effective Dates of New Requirements
  • Which areas will take the most resources?
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7 New Regulations

1. Escrow Requirements for HPMLs 2. Loan Originator Compensation & More 3. Mortgage Servicing (Reg Z & Reg X) 4. Qualified Mortgage/Ability-to-Repay 5. Requirements for High-Cost Mortgages 6. Appraisal Requirements for HPMLs 7. Appraisal Disclosure & Delivery

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NAFCU Resources

  • Mortgage Reform Webcast Series
  • Mortgage Rules Webpage

–www.nafcu.org/mortgagerules

  • Compliance Blog Categories
  • Regulatory Update Day at Reg School
  • Multiple Sessions at Regulatory Seminar
  • Articles in Compliance Monitor
  • Scope & Applicability Charts
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Escrow Requirements

For Higher-Priced Mortgage Loans

Regulation Z 12 CFR 1026.35 Effective Date: June 1, 2013

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Escrow Requirements - HPMLs

  • Small Change to Escrow Requirement for

Higher-Priced Mortgage Loans – 1026.35

  • Existing Requirement Amended

– Currently, member can cancel after one year – Under the new rule, members cannot cancel for the first five years.

  • And, only when the unpaid principal balance is less than

80 percent of the original value of the property and the member is not delinquent or in default.

  • Applies to applications received on or after 06/01/13
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Escrow Requirements - HPMLs

Scope of Escrow Requirement The requirement applies to higher-priced mortgage loans that are closed-end consumer credit transactions secured by a first lien on a member’s principal dwelling. Note: Scope is unchanged by new rules.

Higher-Priced Mortgage Loan (HPML) Determination

The test for HPML status still looks at the loan’s APR versus the “average prime offer rate” (APOR)

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Escrow Requirements - HPMLs

Excluded from Escrow Requirement

  • Loans that are not higher-priced mortgages;
  • Subordinate lien higher-priced mortgages;
  • Home equity lines of credit (HELOCs);
  • Loans secured by shares in a co-op;
  • Loan to finance the initial construction of a

dwelling;

  • Temporary or bridge loans with a term of 12

months or less; and

  • Reverse mortgages.
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Loan Originator Compensation,

Qualifications, Training, & Disclosures And, More

Regulation Z 12 CFR 1026.36

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Loan Originator Rules & More Effective Dates Vary by Section

June 1, 2013

  • Prohibition on Mandatory Arbitration

–12 CFR 1026.36(h)

  • Prohibition on Financing Single-Premium Credit

Insurance – 12 CFR 1026.36(i)

January 10, 2014

  • All other requirements
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Loan Originator Rules & More Prohibition on Mandatory Arbitration 12 CFR 1026.36(h) Dodd-Frank prohibited mandatory arbitration clauses. Not common, but credit unions must review agreements.

Scope: Applies to closed-end mortgages secured by a dwelling. Also applies to HELOCs secured by principal dwelling.

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Loan Originator Rules & More Prohibition on Financing Single- Premium Credit Insurance 12 CFR 1026.36(h)

Dodd-Frank also prohibited the financing, directly

  • r indirectly, of single-premium credit insurance.

This is not common. Note: This does not prohibit credit insurance where the premium or fees are calculated and paid in full on a monthly basis.

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Loan Originator Rules & More Prohibition on Financing Single- Premium Credit Insurance 12 CFR 1026.36(h)

Scope: Applies to closed-end mortgages secured by a dwelling. Also applies to HELOCs secured by principal dwelling.

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Loan Originator Rules & More

New Requirements for Loan Originators*

  • Loan Originator Compensation – .36(d)
  • Qualifications & Training – .36(f)
  • Disclosures on Loan Documents – .36(g)

*Loan Originator has new definition –Differs from SAFE Act definition – which is located in CFPB’s 12 CFR 1007.102 and Appendix A

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Loan Originator Rules & More

New Requirements for Loan Originators Effective Date – January 10, 2014

Scope: Closed-end consumer credit transactions secured by a member’s dwelling. This includes manufactured homes, boats, trailers and other loans that may be secured by personal property used as a dwelling. Timeshare plans are excluded. Excluded: Home-equity lines of credit (HELOCs)

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Mortgage Servicing

Regulation Z & Regulation X 12 CFR 1026 & 12 CFR 1024 Effective Date: January 10, 2014

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Mortgage Servicing – Reg Z

3 Reg Z Mortgage Servicing Requirements 1. Mortgage Periodic Statements

  • 12 CFR 1026.41

2. Interest Rate Adjustment Notices

  • 12 CFR 1026.20(c) & (d)

3. Prompt Payment Crediting and Payoff Statements

  • 12 CFR 1026.36(c)

All three have different scopes.

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Mortgage Servicing – Reg Z

Mortgage Periodic Statements – 1026.41 Eligible for Small Servicer Exemption

Scope: Applies to closed-end consumer transactions secured by a member’s dwelling. This includes closed-end home equity loans as well as other closed-end subordinate lien loans. Also includes second homes, vacation homes and loans secured by personal property that is used as a dwelling (manufactured home, boat, etc.) Excludes: Open-end credit – such as HELOCs. Remember, HELOCs already have a periodic statement requirement.

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Mortgage Servicing – Reg Z

Interest Rate Adjustment Notices - 1026.20 Not Eligible for Small Servicer Exemption

Scope: Applies to closed-end consumer transactions secured by a member’s principal dwelling where the APR may change after consummation. Applies to adjustable-rate mortgages (ARMs). Does not apply to fixed-rate mortgages. Excludes: Open-end credit – such as HELOCs. Also, excluded are ARMs with terms of one year or less.

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Mortgage Servicing – Reg Z

Prompt Payment Crediting – 1026.36(c)(1) Not Eligible for Small Servicer Exemption

Scope: Applies to consumer transactions secured by a member’s principal dwelling. This includes home equity- lines of credit (HELOCs).

Payoff Statements – 1026.36(c)(3) Not Eligible for Small Servicer Exemption

Scope: Applies to consumer credit transactions secured by a member’s dwelling. Includes HELOCs.

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Mortgage Servicing – Reg X

6 Reg X Mortgage Servicing Requirements

1. Force-placed Insurance; 2. Error Resolution & Information Requests; 3. General Servicing Policies, Procedures and Requirements; 4. Early Intervention with Delinquent Borrowers; 5. Continuity of Contact with Delinquent Borrowers; and 6. Loss Mitigation Procedures.

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Mortgage Servicing – Reg X

Scope of First Three Reg X Requirements

  • 1. Force-placed Insurance;
  • 2. Error Resolution & Information Requests; and
  • 3. General Servicing Policies, Procedures and Requirements.

Scope: Closed-end “federally related mortgage loans.” Excludes

  • HELOCs. Also, excludes loans on property of 25 acres or more,

business-purpose loans, temporary financing and vacant land

  • loans. Loans secured by dwellings considered personal property

are also excluded. Includes both first and subordinate liens. Includes second homes and vacation homes.

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Mortgage Servicing – Reg X

Scope of Next Three Reg X Requirements

  • 4. Early Intervention with Delinquent Borrowers;
  • 5. Continuity of Contact with Delinquent Borrowers; and
  • 6. Loss Mitigation Procedures.

Scope: Closed-end “federally related mortgage loans” secured by a member’s principal dwelling. HELOCs are excluded. Loans on property of 25 acres or more, business-purpose loans, reverse mortgages, temporary financing and vacant land loans are

  • excluded. Loans secured by dwellings considered personal

property are also excluded. Includes both first and subordinate liens.

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Mortgage Servicing – Reg X

Small Servicer Exemption Applicability

Not Eligible for Small Servicer Exemption

  • 1. Force-placed Insurance Notices; and
  • 2. Error Resolution & Information Requests.

Note: One part of the force-placed insurance requirements of 1024.17 has a limited exception for small servicers. However, the force-placed insurance notices – under 1024.37 – are required for all credit unions servicing mortgage loans.

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Mortgage Servicing – Reg X

Small Servicer Exemption Applicability

Eligible for Small Servicer Exemption

  • 3. General Servicing Policies, Procedures and

Requirements;

  • 4. Early Intervention with Delinquent Borrowers;
  • 5. Continuity of Contact with Delinquent

Borrowers; and

  • 6. Loss Mitigation Procedures*.

Exemption Threshold is same as Periodic Statements

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Mortgage Servicing – Reg X

Small Servicer Exemption Applicability

*Loss Mitigation Procedures

Two provisions of 1024.41 still apply to small servicers.

  • 1. Small servicers would still be prohibited from making

the first notice or filing of foreclosure unless a member is more than 120 days delinquent.

  • 2. Small servicers would be prohibited from proceeding

to foreclosure if a member is performing according to a loss mitigation agreement.

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Small Servicer Exemption

Small Servicer Exemption Determination

9 Total New Mortgage Servicing Requirements Four are ineligible for small servicer exemption:

  • 1. Interest Rate Adjustment Notices;
  • 2. Prompt Crediting of Payments & Payoff

Statements;

  • 3. Force-placed Insurance Notices; and
  • 4. Error Resolution and Information Request

Procedures.

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Small Servicer Exemption

Small Servicer Exemption Determination

Five are eligible for small servicer exemption:

  • 1. Mortgage Periodic Statements;
  • 2. General Servicing Policies, Procedures and

Requirements;

  • 3. Early Intervention with Delinquent Borrowers;
  • 4. Continuity of Contact with Delinquent

Borrowers; and

  • 5. Loss Mitigation Procedures*.
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Small Servicer Exemption

Small Servicer Exemption Determination Language from 12 CFR 1026.41(e)(4):

(ii) Small servicer defined. A small servicer is a servicer that either: (A) Services 5,000 or fewer mortgage loans, for all of which the servicer (or an affiliate) is the creditor or assignee; or (B) Is a Housing Finance Agency, as defined by 24 CFR 266.5

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Small Servicer Exemption

Small Servicer Exemption Determination Servicer (or affiliate) is the creditor This requirement means the credit union

  • riginated the mortgage loan. Credit

unions that service loans originated by another mortgage originator are not eligible for the small servicer exemption.

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Small Servicer Exemption

Small Servicer Exemption Determination 5000 or fewer mortgage loans Which loans count toward the 5000? Mortgage loans. As defined by 12 CFR 1026.41(a):

(a) In general. (1) Scope. This section applies to a closed-end consumer credit transaction secured by a dwelling, unless an exemption in paragraph (e) of this section applies. Such transactions are referred to as mortgage loans for the purposes of this section.

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Small Servicer Exemption

Small Servicer Exemption Determination 5000 or fewer mortgage loans

Closed-end consumer credit secured by a dwelling Thus, credit unions need to include any closed-end dwelling-secured mortgage loans that the credit union services to determine if they qualify.

Includes: Purchases, refinances, closed-end home equities, vacation homes, second homes, first liens and subordinate liens. Closed-end dwelling-secured.

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Small Servicer Exemption

Small Servicer Exemption Determination 5000 or fewer mortgage loans

Closed-end consumer credit secured by a dwelling Excludes: Home equity lines of credit (HELOCs).

Mortgage loans the credit union originated but does not service should not be included in the 5000 mortgage loan calculation. This includes loans the credit union sold to Fannie Mae and Freddie Mac (if the CU also sold the servicing rights).

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Homeownership Counselor Disclosure

Included in the High-Cost Mortgage Regulation

Regulation X 12 CFR 1024.20 Effective Date: January 10, 2014

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Counseling Disclosure

Homeownership Counselor Disclosure

New requirement from Dodd-Frank that was included in high-cost final rule, but applies much

  • broader. Implemented in 12 CFR 1024.20.

Scope: Applies broadly to “federally related mortgage loans” and open-end home equity lines

  • f credit (HELOCs).

Excluded: Reverse mortgages; timeshares; construction loans; and loans secured by a dwelling that is considered personal property under State law.

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Counseling Disclosure

Disclosure Requirements – 1024.20

Timing: Must be sent no later than three business days after the credit union receives an application.

– With Special Information Booklet for closed-end loans; or – With HELOC disclosures for home equity lines of credit.

Content: A written list of homeownership counseling

  • rganizations in the loan applicant’s location. Credit

unions must have obtained the list in the prior 30 days. Creating List: CFPB will be developing a website portal that credit unions (and vendors) can use to populate the listings.

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Qualified Mortgages

& Ability-to-Repay Requirements

Regulation Z 12 CFR 1026.43 Effective Date: January 10, 2014

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Scope & Applicability

Ability-to-Repay Requirements – 12 CFR 1026.43

The new ability-to-repay requirements apply to closed- end consumer transactions secured by a member’s

  • dwelling. This includes purchases, refinances, and

closed-end home equity loans. It also includes loans secured by a first lien or a subordinate lien. Note: the requirement applies to any dwelling – which includes a member’s principal residence, second home, vacation home, condo, co-op, mobile home or manufactured home.

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Exemptions

Ability-to-Repay Requirements – 12 CFR 1026.43

The following are exempt:

  • Home equity lines of credit (HELOCs);
  • Loans secured by a timeshare plan;
  • Reverse mortgages;
  • Temporary or bridge loans with a term of 12 months or less;
  • The construction phase of 12 months or less of a

construction-to-permanent loan;

  • Business-purpose loans; and
  • Loan modifications (but, true “refinances” under 12 CFR

1026.20(a) are covered).

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Ability-to-Repay Requirement

Ability-to-Repay Requirement – 1026.43(c)

The final rule provides minimum requirements for credit unions making ability-to-repay

  • determinations. Credit unions must consider

eight factors:

– Current or reasonably expected income or assets; – Current employment status; – The monthly payment of the mortgage; – The monthly payment on any simultaneous mortgage;

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Ability-to-Repay Requirement

Ability-to-Repay Requirement – 1026.43(c)

Credit unions must consider eight factors (cont’d):

– The monthly payment for mortgage-related

  • bligations;

– Current debt obligations, alimony, and child support; – Monthly debt-to-income ratio or residual income; and – Credit history.

The final rule provides guidance on each factor.

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Qualified Mortgage Standard

Qualified Mortgage Standard – 1026.43(e)

The new rules include a complex definition of “qualified mortgage.” Importantly, credit unions can make non-qualified mortgages – so long as the credit union complies with the ability-to-repay requirements.

Example: By definition, a 40-year mortgage loan cannot be a “qualified mortgage.” A credit union can still make this loan – it just wouldn’t meet the definition of a “qualified mortgage.”

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Qualified Mortgage Standard

Qualified Mortgage Standard – 1026.43(e)

Credit unions making “qualified mortgages” receive additional protections. The level of the protection depends on whether the “qualified mortgage” is considered “higher-priced” or not.

Higher-Priced: The higher-priced determination uses the same APR versus APOR threshold – without the jumbo loan consideration. Thus, first liens that are 1.5 percentage points or more and subordinate liens that are 3.5 percentage points or more.

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Safe Harbor vs. Presumption

Safe Harbor Mortgage loans that meet the definition of a “qualified mortgage” and are not higher- priced will obtain a safe harbor. Rebuttable Presumption of Compliance Mortgage loans that meet the definition of a “qualified mortgage” and are higher-priced will obtain a presumption of compliance.

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High-Cost Mortgages

Regulation Z 12 CFR 1026.32 Effective Date: January 10, 2014

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High-Cost Mortgages

Dodd-Frank Expanded Scope Historically, credit unions have not made high- cost mortgage loans. Dodd-Frank expanded the scope to include purchase loans and HELOCs. Scope: Loan secured by a member’s principal dwelling that meets one of three tests.

Excluded: Loans to finance the initial construction of a dwelling and loans originated through the Section 502 Direct Loan Program (USDA).

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High-Cost Mortgages

Three Tests of High-Cost Mortgages

  • 1. APR versus APOR Determination

As with higher-priced mortgage loans, compare against the APOR tables on FFIEC’s website. Four different thresholds:

– First liens (Real Property): 6.5 percentage points above APOR – First liens (Personal Property > $50,000): 6.5 points above APOR – First liens (Personal Property < $50,000): 8.5 points above APOR – All Subordinate Liens: 8.5 percentage points above APOR

  • 2. Points & Fees Test
  • 3. Prepayment Penalty Test

– Not applicable to FCUs as the Federal Credit Union Act prohibits already. Recouped closing costs are not penalty.

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High-Cost Mortgages

Points & Fees Test There are two different thresholds depending on the loan amount:

  • 1. For loans of $20,000 or greater, the loan will be a

high-cost mortgage if points and fees exceed 5 percent of the total transaction amount.

  • 2. For loans below $20,000, the loan will be a high-

cost mortgage if points and fees exceed 8 percent of the total transaction or exceed $1,000 (adjusted annually for inflation)

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High-Cost Mortgages

New Prohibitions – Effective January 10, 2014

  • Late fees are capped at 4% of payment (and 15-day

courtesy period for all high-cost mortgages);

  • Fees for payoff statement are prohibited;
  • Modification/Deferral (including skip-a-pay) fees are

prohibited;

  • Prepayment penalties are prohibited;
  • Financing of points and fees is prohibited;
  • Balloon payments are banned (except in limited

situations); and

  • Creditors cannot recommend default.
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High-Cost Mortgages

New Requirements – Effective January 10, 2014 Homeownership Counseling Certification Credit unions would be unable to make a high- cost mortgage loan unless they have received a certification that a borrower has received homeownership counseling. Ability-to-Repay for HELOCs Before granting a high-cost HELOC, the credit union would need to consider the member’s ability-to-repay.

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Appraisal Requirements

For Higher-Priced Mortgage Loans

Regulation Z – 12 CFR 1026.35 NCUA’s Regulation – 12 CFR 722.3(f)

Effective Date: January 18, 2014

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Appraisals for HPMLs

New Appraisal Requirements For Certain Higher-Priced Mortgage Loans

Same HPML Test: APR versus APOR

Scope: Higher-priced mortgage loans that are closed-end consumer credit transactions on a member’s principal

  • dwelling. But, see exemptions (next slide).

Not Limited to First Liens (unlike escrow).

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Appraisals for HPMLs

The Following Loans are Exempt:

  • Qualified mortgages;
  • Home equity lines of credit (HELOCs);
  • Loans secured by a new manufactured home;
  • Loans secured by a mobile home, boat or trailer;
  • Loans to finance the initial construction of a

dwelling;

  • Temporary or bridge loans; and
  • Reverse mortgages.
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Appraisals for HPMLs

New Appraisal Requirements for HPMLs

Credit unions making a higher-priced mortgage loan must obtain an appraisal from a certified or licensed appraiser who conducts a physical visit of the interior of the property. Credit unions can obtain a safe harbor from this requirement by verifying that the written appraisal meets a checklist of requirements. Additional Appraisal Requirement

In certain “flipping” situations, credit unions would need to obtain an additional appraisal before making the higher-priced mortgage loan (CU could not charge the member for additional appraisal).

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Appraisal Disclosure & Delivery Requirements

Regulation B – 12 CFR 1002.14

Effective Date: January 18, 2014

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Appraisal Disclosures & Delivery

New Appraisal/Valuation Requirements

Historically, FCUs were exempt from Regulation B’s requirement for copies of appraisals. The Dodd-Frank Act changed this and all credit unions will now need to follow all the new Regulation B requirements. Scope: The new Regulation B requirements apply to first lien mortgage loans secured by a dwelling. Note: This is not limited to closed-end loans. Thus, a home equity line of credit (HELOC) would be included if secured by a first lien. Subordinate liens would be excluded from this requirement.

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Appraisal Disclosures – Reg B

New Appraisal Disclosure Requirement

Requirement: Credit Unions must provide a disclosure regarding a member’s right to obtain any and all appraisals or other written valuations developed in connection with the application. Timing: Within three business days of receiving an application for a mortgage loan (secured by a first lien

  • n a dwelling). If – at a time after application – the

credit union determines the loan will be a first lien secured by a dwelling, the credit union must provide the disclosure within three business days.

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Appraisal Disclosures – Reg B

New Appraisal Disclosure Requirement

Model Form – C-9 from Regulation B:

“We may order an appraisal to determine the property’s value and charge you for this

  • appraisal. We will promptly provide you a

copy of any appraisal, even if your loan does not close. You can pay for an additional appraisal for your own use at your own cost.”

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Appraisal Disclosures – HPML

New Appraisal Disclosure Requirement For Higher-Price Mortgage Loans There is a similar disclosure required under the appraisal requirements for higher- priced mortgage loans. Credit unions can use the Regulation B disclosure to meet both requirements. However, the scopes are different.

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Appraisal Disclosures – HPML

New Appraisal Disclosure Requirement For Higher-Price Mortgage Loans Scope: Appraisal disclosure requirement applies to higher-priced mortgage loans that are closed-end consumer credit transactions secured by a member’s principal dwelling. Distinction: Applies to subordinate liens.

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Appraisal Disclosures – HPML

Exemptions from Appraisal Disclosure Requirement for Higher-Priced Mortgage Loans

  • Home equity lines of credit (HELOCs);
  • Loans secured by a new manufactured home;
  • Loans secured by a mobile home, boat or trailer;
  • Loans to finance the initial construction of a

dwelling;

  • Temporary or bridge loans; and
  • Reverse mortgages.
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Appraisal Disclosures – HPML

New Appraisal Disclosure Requirement

Model Form (difference is “give” not “promptly provide”)

“We may order an appraisal to determine the property’s value and charge you for this

  • appraisal. We will give you a copy of any

appraisal, even if your loan does not close. You can pay for an additional appraisal for your own use at your own cost.”

If you use one disclosure – Use Reg B Form

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Higher-Priced Mortgage Loans Versus High-Cost Mortgage Loans

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HPML vs. High-Cost

Both Requirements Use APR versus APOR

However, the scopes of the rules differ. For example, a HELOC could be a high-cost mortgage but not a higher- priced mortgage (as HPMLs are limited to closed-end credit). And, the APR thresholds differ. Higher-priced mortgage loans are either 1.5, 2.5 (jumbos*) or 3.5 percentage points above the APOR. High-cost mortgage loans are either 6.5 or 8.5 percentage points above the APOR.

*Jumbo threshold applies to escrow and appraisal determination and not qualified mortgage.

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HPML vs. High-Cost

Determining the Comparable APOR For both higher-priced and high-cost mortgage loans (starting January 10, 2014), credit unions should compare their APRs to the APOR tables on the FFIEC’s website.

Tables: http://www.ffiec.gov/ratespread/newcalc.aspx

FAQs: http://www.ffiec.gov/ratespread/newcalchelp.aspx Credit unions should compare their APRs (as of the last date of the rate lock) against the comparable transaction (same maturity, adjustable vs. fixed rate, and lien status) in the APOR tables.

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National Association of Federal Credit Unions l www.nafcu.org

Effective Dates

June 1, 2013

  • Escrow Requirements for Higher-Priced Mortgage Loans
  • Prohibition on Mandatory Arbitration
  • Prohibition on Financing of Single-Premium Credit Insurance

January 10, 2014

  • Ability-to-Repay Requirements & Qualified Mortgage Standards
  • Mortgage Servicing Requirements (Both Reg Z & Reg X)
  • Loan Originator Compensation, Qualifications, Training & Disclosures
  • New Requirements for High-Cost Mortgages
  • New Disclosure for Homeownership Counseling Disclosure
slide-67
SLIDE 67

National Association of Federal Credit Unions l www.nafcu.org

Effective Dates

January 18, 2014

  • New Appraisal Requirements under Regulation B
  • New Appraisal Requirements for Higher-Priced Mortgage Loans

Headache Areas? [All of the Above?]

  • Determining Exemption Applicability
  • New Notices – Content-Rich and Strict Timelines
  • Error Resolution & Information Request Procedures
  • Loan Originator Compensation Determinations
  • Implementing So Many Changes At One Time
slide-68
SLIDE 68

National Association of Federal Credit Unions l www.nafcu.org

Questions?

Contact Info: Steve Van Beek, Esq., NCCO Email: svanbeek@nafcu.org Direct Phone: 703.842.2266 compliance@nafcu.org www.nafcu.org/mortgagerules www.nafcucomplianceblog.com