Th The e Se Secr cret of of Digital Transformation Ho How w to - - PowerPoint PPT Presentation

Th The e Se Secr cret of

• f

‘Digital Transformation’

Ho How w to Dig Digit ital ally ly Tra rans nsform

• rm Your

ur Or Orga ganiz nizat ation ion

June 16, 2016

A St Story y Abou

• ut

t Di Disn sney

Poli licing cing So Soda a Refil efills, ls, Ho How? w??? ??

Se Self lf Se Servi vice, e, so so how w doe

• es

s Di Disn sney y do it it?

Di Digi gitiz ization! ation!

Sensor

Process Process

Process Process Process Process

Process

Process Process Process Process

Process Process Process Process Process Process

Busi sine nesses sses have e man any Processe cesses, s, LARGE GE an and small!

Process

Process

Process

Process Process Process

Process Process

Process Process Process Process

Process Process Process Process

Process Process Process Process Process Process Process Process

Can ERP Systems ‘cover’ ALL Process Requirements?

ERP Modules

ER ERP Sy Syst stems ems do not not sa satis isfy fy al all P l Process cess Req equi uire rements! ments!

ER ERP Gap

aps cr

creat ate e an an Oppor portunity tunity Cos

• st an

and a a ‘Leakage’ in in ER ERP ROI! ROI!

So, how do we get from here…..

To her ere? e?

3 St Step ep Process ess

St Step ep 1 – Id Iden entify tify Proces cesses ses uns nsat atisf isfied ied by ERP Sy System em

Process Process Process Process Process Process Process Process

St Step ep 2 – De Desi sign gn Process ess Workf rkflo low( w(s) s)

• IT Business

ness Sol

• lutions

ions de devel velop

• pment

nt and nd impl plementat ntation ion met etho hodo dology

• gy for

for

transf ansforming rming Bus usin iness ss Pr Processes esses from m Anal nalog g to Dig igit ital al

• No

Not t only nly au autom

• mation!

ation!

• Lever

veraging ging 21st

st Century Technology to facilitate the 3 C’s

 Comm

mmuni unicati cation

• n

 Collab

abor

• rati

ation

• n

 Connec

nectivi tivity ty

St Step ep 3 – Di Digi gitiz ize the e Proce cess ss

More specifically… Connecting nnecting Peop eople le and and Processes esses

via ia th the Clo loud, ud, Mob

• bile

ile De Devices, ices, So Soci cial al Media dia

wi with Appr proval al Routi uting ng an and Workf kflo low w Tec echnology hnology

3 St Step ep Process ess

St Step ep 1 – Identi

entify fy Gaps

St Step ep 2 – De

Desi sign gn the Workflow(s)

St Step ep 3 – Di

Digi gitiz ize the Processes

Su Suppor portin ting g Res esea earch

Data collected by Aberdeen indicate that Best in Class ass businesses are digitizing their business for the following reasons:

• 46% to pro

romote collab abor

• rat

atio ion between business processes and business units

• 29% to manage cases based on goals rather than rigid processes
• 29% to create more intelligen

lligent t wo workflo rkflows ws

• 21% to remap and re

re-engine ngineer er business iness pro rocess esses es to be more efficient

• 21% to decrease response times to internal and external events
• 17% to digitize

itize pro rocesse sses

Source: ‘Don’t Be Left Behind: The Time for Digital Transformation is Now’, October 2015

Busin iness ss Proce cess sses es re requ quir irin ing g Dig igit itiz izat ation ion

• PO

O Requisi quisitio tion Mana nagem gement nt

• SO

O Qu Quota

• tation

tion Manag nagement ement

• Suppl

pplier ier Invoice ice Appro proval al

• Chec

eck Reques quests ts

• Price

ce Change ges

• Supplier RFQ’s
• CapEx

Ex Reque quests sts (ie; e; Proje rojects cts, Travel) l)

• Producti

roduction

• n Requests

quests (ie; e; Scrap p Au Authorizatio horization)

• Shipp

ipping ing Requests quests (ie; e; Frei eight ght Au Auth thoriz rizations tions)

• HR Reque

quests sts (ie; e; New Hire, re, Vacation, ion, Compe pens nsation) tion)

• Finan

nancial cial Cont ntrols

• ls (ie;

e; Custom

• mer

er Credit edit Limit) it) . .

Res esults lts ac achie ieved ed by our r Cli lien ents ts

 Im

Impro roved ed Sale les s Perform

• rmance

ance and Cust stom

• mer

er Experi rien ence ce

 Im

Impro roved ed Employee e Pro roducti ductivi vity ty

 Im

Impro roved ed Prici icing ng Contr trols

 Im

Impro roved ed Fin inancia ncial Contr trols

 Reduced

ed Au Auditing iting Costs sts

 Reduced

ed Pro roce cess s Cycle cle Tim ime/ e/Cost Costs

 Im

Impro roved ed Pro roce cess ss Flex lexibi ibility ity and St Standa ndardizat rdization ion

 Im

Impro roved ed Pro roce cess ss Vis isibi ibility/ ty/Trac racki king ng

 El

Elim iminat ation of Redundan dant t Data a En Entry

 Im

Impro roved ed Pro roce cess ss Contr trol

• ls

 Eli

liminat ation

• n of Pa

Pape per r Forms

Going ing Pap aper erless less ROI OI*

 Avg.

. paper docume ment nt takes s 18 m minut utes es to locate

 Paper documen

ment t fi filing ng costs s avg. . $20/doc

• c

 Misfiled

iled docs cost $125/doc

 Lost

t documen ents ts cost $350-$700/d 0/doc

• c

 Paper usage

ge in most st busin inesses esses gro rows ws 22% annually ally

 Each 4 drawe

wer fi file cabinet net contains ins appro rox. . 10K docs and takes up to 9 s

• sq. ft. of

fl floor

• r space costing

ing appro rox. . $1500/yea ear r to m maintain ntain

 Every

y 12 fi file cabine nets s require ires s 1 additiona ional l emplo loyee ee to maintain tain

*Based upon studies by Price Waterhouse, Gartner and Forrester

Exam amples ples of Proce cess ss Di Digi gitiz izat ation ion

Objectiv jective

To implement a system integrated with QAD EA to standardize, track and aid in the quotation and pricing process that would reduce administrative and pricing errors while giving better accessibility to the commercial organization, for more timely, accurate and reliable pricing information.

Resul sults

Di Digi gitiz izing ing the e Sa Sale les s Qu Quoting

• ting Proce

cess ss

“With ISS Group’s iQuote Solution we finally have control over pricing for our sales quoting. We have reduced our sales quote turnaround time from weeks to days, reduced administrative complaints, streamlined QAD Order Entry, standardized our quoting process, and improved quote visibility.”

Di Digi gitiz izing ing the e eC eComm mmer erce ce Process ess

Objectiv jective

To implement a system integrated with QAD EA that provides real-time, web-based Order Entry in both User interactive mode as well as batch upload, real-time pricing and availability, real-time Order status, and various reporting functions.

Resul sults

The ISS Group eCommerce technology has been operating in Eaton since the late nineties, and is implemented in 10 sites around the globe processing hundreds of million of dollars in sales orders annually.

Objectiv jective

To implement a system integrated with QAD EA that would provide real-time, accurate quoting anytime/anywhere, standardization of pricing and workflow for approval processing as well as quote templates, improved quote visibility, and improved user functionality such as capturing a customers signature when providing a quote.

Resul sults

Di Digi gitiz izing ing the e Sa Sale les s Qu Quoting

• ting Proce

cess ss

“Our field sales reps have found it a very user friendly program to learn and say it is easy to use from either their computer or IPad. Having product pricing information at their fingertips is essential to make them successful and meet their sales goals. In this fast-paced world, customers today expect quick response to quote requests. Our sales team couldn’t do it without iQuote.”

Objectiv jective

To implement a system integrated with QAD EA that provided anytime/anywhere access, approval routing functionality based on configurable business rules, an easy user interface, and the ability to customize cost effectively.

Resul sults

Di Digi gitiz izing ing the e Purc rcha hasing sing Process cess

“We now have 200+ personnel using the ISS Group iPurchase Solution. Implementing this Digitized system has reduced errors, improved cycle time, and improved our relationship with our suppliers. It’s been a win for everyone. And with the ability for users to access the information with a web browser from anywhere in the world, even when people are out of the office or sick, we can easily substitute another approver without any loss of time.”

eProcur curem ement ent ge gene nerat rates es REAL cost st sa savi ving ngs! s!

“On average, e-procurement solutions reduced requisition-to-order cycle cost and time by 49% and 65%, respectively.”

The e e-Pr Procur curemen ement Benc nchma mark rk Repor

• rt - Aberd

rdeen een

Requisition-to-order costs $51 $26 Requisition-to-order cycle time 9.6 Days 3.4 Days Performance area Before After

Source rce: : Aberdee deen n Gro roup

Objectiv jective

To implement a system integrated with QAD EA that provided the necessary incentive pay functionality to effect and change the selling behaviour of 40+ Salespeople responsible to sell thousands of Items across a Customer base of thousands of Restaurants and retail establishments.

Resul sults

Di Digi gitiz izing ing the e Sa Sale les s Commissio ission n Process ess

“We have been able to increase sales performance in a number of ways using the ISS Group iCommission Solution. Not only does it provide the flexibility to be creative with our incentive formulas to focus our Salespeople on specific Brands at specific times of the year, but it has also allowed us to assign multiple Salespeople and Account Managers to Key Accounts for sharing of incentive pay, which has driven up sales numbers in some of our larger Accounts!”

Objectiv jective

To implement a system integrated with QAD EA that provided control and governance over maintaining a Customer’s Credit Limit stored within the QAD Customer Master table.

Resul sults

Di Digi gitiz izing ing the e Cust stome

• mer

r Cre redit dit Process ess

A Customer’s Credit Limit cannot be changed without the appropriate approval, which is now performed via a configured workflow based on credit amount, and the process is fully documented for audit

• purposes. Not only has it reduced the amount of time to obtain the necessary approvals, but the

process now has the financials controls required by upper management and our audit staff.

iAppr prove™ : P : Pla latform

• rm for

r Di Digi gitiz izing ing Processes esses

iFra ramewor

• rk™ : W

: Web eb Proce cess ss Form rm De Devel elopment pment

iFramework is a rapid development environment for creation/maintenance of web-based Process Forms iFramework features include:

 Form Creation/Maintenance  Notes/Attachments  Security  Search  Browse Configuration  Batch Edit/Delete  Audit History  eMail Queue  Excel Integration

 Route elec ectr tronic ic Proce rocess ss Forms ms for revie iew w and nd chang nge/a /app pproval al

 Configu figurabl rable user r de defi fined ned rou routi ting ng ru rules ba based d on an any da data wi within n Proc roces ess s Form rm, unlimit mited d numbe ber r of ru rules

 Dyna namic mic rou routing ting base sed d on ru n rules les upon n Proc roces ess s Form m submi bmission ssion  eMail ail and nd Text xt alerts ts for approver ers s and nd requis quisiti itioner ers  Simul multan aneous/ eous/seq sequen uenti tial l and nd group roup approvals, ls, out of office fice desi signa gnation tion  Unl nlimi imited ed ret etract ract and nd re-subm submit it Proce rocess ss Form m attempt empts  Re Re-ro routing uting upon n Proc roces ess s Form m change ge  History y of all Process ess Form m approval l attempts empts  Proce rocess ss Form m qu queue ue for approvers  User er/tim /time e date e stamp mp audita ditabi bili lity

AART AART™ : Ap : Appr proval al Routing ting an and Workf rkflo low w Tec echnology hnology

What at is is Se

Secr cret of Di

Digi gital al Tra rans nsformation

• rmation?

The e Se

Secre cret of Di

Digi gital al Tra rans nsformation

• rmation

Th Thin ink k small an and fil

ill th l the Gaps e Gaps le

left t by y ER ERP

Copy y of Pre resent ntati ation

• n

A downlo wnload ad of this is pre rese sentat ntation ion wi will ll be e avai aila lable le on n the e ISS SS Group up Blo log g pag age e at at:

www ww.ISSGr .ISSGroup

• up.com/ne

.com/news ws

Learn rn more re about ut ISS Group up and nd our r Solu lution tions

www www.IS .ISSGr SGroup.com

• up.com

Qu Ques estions? tions? Contact ntact Andy ndy Wei eins nstein ein at at:

• awein

instein@ in@iss issgr group

• up.ne

.net

• sal

ales es@is issgr sgroup.ne

• up.net

Th Than ank k You! u!