TF-NOC flash presentation NOC at DeIC (Danish eInfrastructure - - PowerPoint PPT Presentation

TF-NOC flash presentation NOC at DeIC

(Danish eInfrastructure Coorperation) Mashed up by Jan Ferré, Network Op. Man., May 2013

Network

• What infrastructure have your organization

deployed?

Fibre and collapsed backbone (Cisco 7600)

• What services are your organization offering and

maintaining?

Connection services and IP services

• Which tools are you using to manage/monitor the

network?

Alcatel NMS, Observium, NAV, Telnet

NOC structure

• Which roles and coverage and responsibility does

your staff have?

Uniform staff working 8/5 – plus when they can't leave the network

• How is your NOC organized?

Centralized NOC, but uses hands-on at universities

• How does the NOC work with different kinds of

tools?

There's no tool integration

Front end

• What types of users are using your network and

services?

Focus is on institutional users

• How does the SLAs or agreements you have with

your customers look like?

User don't want money – they want

• awareness. And we don't like SLAs
• Which tools are used to communicate with and

keep track of users?

Mail to OTRS ticketing, phone

Inter-NOC communication

• How do your NOC communicate internally and

with other groups in your organization?

IRC, OTRS, phone, mail, visits

• How does your NOC communicate NOCs outside

your organization?

Mail and phone. TekRef group

• Which tools are used to facilitate inter-NOC

communication?

None

Documentation

• What information do your NOC document?

IP-information, Connections, Contacs

• Which tools are used to create and update

documentation?

Routerconf (database), Rancid (configurations), Wiki (Connections)

• Do you have any Best Practice Documents

available to share?

No – we don't use best practices