Teleperformance Group Overview Including H1 2018 Information - - PowerPoint PPT Presentation

Teleperformance Group Overview

Including H1 2018 Information

• The financial statements for the six months ended June 30, 2017 and June 30, 2018 have been subject to a review by the auditors.
• All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a

number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking

• statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section of our Registration

Document, available at www.teleperformance.com. Teleperformance undertakes no obligation to publicly update or revise any of these forward-looking statements.

DISCLAIMER

AGENDA

TELEPERFORMANCE AT A GLANCE STRATEGY IN ACTION: ACQUISITION OF INTELENET APPENDICES H1 2018 RESULTS AND OUTLOOK 1 2 3 4

4

DETAILED AGENDA

1.

• 1. TELEPERFORMANCE AT A

A GL GLANCE 2.

• 2. H1

H1 201 2018 RE RESULTS AND OU OUTLOOK 3.

• 3. STRATEGY IN

IN ACTI CTION: ACQUISITION OF OF INT INTELENET 4.

• 4. APPE

PPENDICES

Tel eleperformance at a a glan glance Ac Acquisi sition of

• f Intelenet

Fin Financial im impact for

• r Tel

eleperformance H1 1 20 2018 18 Res esults 29-32 5-10 38-41 13-26

p.

• p. 5-10

10 p.

• p. 11

11-28 28 p.

• p. 29

29-41 41 p.

• p. 42

42-63 63

Mar arket En Environment 42-46 62 Tel eleperformance Shar Shareholding 20 2018 18 Outl utlook and and 20 2022 22 Fin Financial al Obj bjectives 27-28 47-60 Key Dif Differentiating Fact actors H1 1 20 2018 18 Key Fig Figures 11 Alt Alternative Perf erformance Meas easures 63 Governance St Structure 61 Intelenet bus business ss overview 33-37

TELEPERFORMANCE AT A GLANCE

1

5

TELEPERFORMANCE AT A GLANCE

KEY MILESTONES OF A GROWTH AND TRANSFORMATION STORY…

6 TELEPERFORMANCE #1 IN FRANCE TELEPERFORMANCE #1 IN EUROPE TELEPERFORMANCE WORLDWIDE LEADER 1978

Founded in 1978 in France First listed on the Paris stock market

1986

Started

• perations in the

US

1993

Acquisitions in Argentina and Brazil

1998

Acquisition in Mexico

2002

Acquisition

• f The

Answer Group (US)

2008

Acquisition of BeCogent (UK) & Teledatos (Colombia)

2010

Full control of TLScontact

2012

Acquisition of Aegis USA (US)

2014

Acquisition of LanguageLine Solutions

2016 … STRENGTHENING ITS VERTICAL EXPERTISE AND SPECIALIZED SERVICES

• Starting 40 years ago, ongoing growth and transformation story, either organically and through high profile acquisitions

Acquisition of Intelenet

2018 2003

Offshore programs launched

Founded in

1978

Worldwide leader with 2017 revenue of

€4.2bn 223,000

Employees Serving 160+ Markets Operations in

76 countries 171,000/

Workstations

350

Contact centers in 265 Languages

• Nearly 12,000 workstations opened in 2017
• New countries: Peru and Kosovo

Teleperformance in 2017

New site in Peru Countries where TP operates New site in Kosovo

TELEPERFORMANCE AT A GLANCE

…TO BECOME THE WORLDWIDE MARKET LEADER LEVERAGING A UNIQUE GLOBAL NETWORK

7

• Mission: Teleperformance people, “all over the world, all around the clock”, helping people address their day-to-day issues, in an

even more changing and complex environment

• A global service provider focused on the customer experience services requiring strong processes, right people and innovation

capabilities to succeed

• From Core Services to Specialized Services: strengthening the Group profile with higher added-value services

TELEPERFORMANCE AT A GLANCE

…TO PROVIDE A FULL RANGE OF SERVICES IN CONSTANT EVOLUTION

Specialized Services 15% Core Services 85%* EWAP 39% 15% CEMEA 20% Ibero- LATAM 26%

Revenue by activity in 2017

* Core Services split by linguistic region:

• EWAP English-speaking market and Asia-Pacific (the US, Canada, the UK, the Philippines, China, India, etc.)
• Ibero-LATAM

Latin American countries (Brazil, Mexico, Colombia, etc.), Portugal and Spain

• CEMEA

Continental Europe, Middle East & Africa

• Core Services:
• Customer services
• Technical support
• Client acquisition
• Inbound interaction activities represents 85% of Core Services revenue
• Specialized Services:
• Online interpreting services (LanguageLine Solutions)
• Visa application management services (TLScontact)
• Analytics and consulting solutions (Praxidia)
• Accounts receivable management services (AllianceOne Receivables Management)
• Collaborative CX platform (Wibilong)
• Integrated Digital Solution (Intelenet – acquisition announced on June 14th, 2018)

8

• Over the last 5 years, Teleperformance has been recognized:

TELEPERFORMANCE AT A GLANCE

A GLOBAL LEADERSHIP RECOGNIZED IN THE INDUSTRY

Teleperformance is also active in Corporate Social Responsability and Group’s employee voluntary contribution ”Citizen of the World” program has raised close to US$34M in cash and in kind, utilized to support the communities in which Teleperformance operates 26 times by Frost & Sullivan 5 times as a leader in Gartner Magic Quadrant 5 times as the leader by Everest Best Place To Work certified 26 times in 8 countries Best Employer certified 26 times in 16 countries

• Probably the most ever recognized company in the CX outsourcing industry

9

• Profitable growth story

TELEPERFORMANCE FINANCIAL TRACK RECORD

… WITH A PROVEN FINANCIAL TRACK RECORD (2011-2017)

€ M

2011 2012 2013 2014 2015 2016 2017* Average 2011-2017 Revenue 2,126 2,347 2,433 2,758 3,398 3,649 4,180 Group LfL growth + 3.5% + 6.9% + 7.9% + 9.9% + 7.5% + 7.4% + 9.0% + 7.4%

EWAP + 6.5% + 3.2% + 8.1% + 12.5% + 4.4% + 4.5% + 1.6% + 5.8% Ibero-LATAM + 10.5% + 16.5% + 11.2% + 6.8% + 7.8% + 11.3% + 22.4% + 12.4% CEMEA (5.2)% + 2.6% + 4.6% + 9.5% + 12.8% + 9.5% + 8.1% + 6.0% Specialized Services + 10.4%

Current EBITDA 268 306 325 376 492 558 720

% revenue 12.6% 13.0% 13.4% 13.6% 14.5% 15.3% 17.2%

Current EBITA 181 214 226 267 351 408 556

% revenue 8.5% 9.1% 9.3% 9.7% 10.3% 11.2% 13.3%

Net profit – gr. share 95 129 129 150 200 214 312 Diluted EPS (€)* 1.63 2.27 2.27 2.62 3.45 3.67 5.31

Growth + 28.3% + 39.3% + 0.0% + 15.4% + 31.7% + 6.4% + 44.7% + 23.7%

Net capex 96 108 126 157 172 190 147

% revenue 4.5% 4.6% 5.2% 5.7% 5.0% 5.2% 3.5% 4.8%

Net Free cash flow 88 95 64 93 202 236 324

% current EBITDA 33% 31% 20% 25% 41% 42% 45%

* Data by linguistic region related to core services activity since 2017 Definition of the Alternative Performance Measures in appendix

10

H1 2018 RESULTS AND OUTLOOK

2

11

• Strong like-for-like growth in revenue: + 8.3%
• Impact of the unfavorable foreign exchange environment on

the performance on a reported basis

• Increase in recurring EBITA margin:
• 11.9% vs 11.8% in H1 2017 as reported
• Higher increase at constant exchange rate
• Diluted EPS: €2.10
• Net Free Cash Flow: €156M
• Enhancing the worldwide market leadership: more than

6,300 workstations opened in H1 2018

2018 FIRST-HALF KEY FIGURES

KEY FIGURES: SOLID REVENUE AND EARNINGS PERFORMANCE

% revenue

Revenue

(€ M)

Net Free Cash Flow

(€ M)

For the definition of the financial indicators mentioned in the charts and tables, please refer to the Alternative Performance Measures in the appendix

12 2,081

2,070

H1 2017 H1 2018

245

246

H1 2017 H1 2018 11.8%

Recurring EBITA

(€ M)

Diluted Earnings per share (EPS)

(€) 1.98

2.10

H1 2017 H1 2018

178

156

H1 2017 H1 2018

+ 8.3% lfl

11.9%

• Like-for-like growth and operating margin, in line with annual targets

2018 FIRST-HALF RESULTS

P&L SUMMARY

€ millions

H1 2018 H1 2017 Change

€1 = US$1.22 €1 = US$1.08

Revenue 2,070 2,081 (0.6)%

Like-for-like growth* + 8.3% + 9.9%

EBITDA before non-recurring items* 323 328 (1.5)% EBITA before non-recurring items* % of revenue 246 11.9% 245 11.8% + 0.4% Operating profit 190 191 (0.5)% Net profit - Group share 123 116 + 6.0% Diluted earnings per share (€)* 2.10 1.98 + 6.1%

* For the definition of the financial indicators mentioned in the charts and tables, please refer to the Alternative Performance Measures in the appendix

13

€ M

• The sharply negative currency effect (translation) mainly linked to the US dollar’s decline against the euro and, to a lesser extent, the

decrease in the Brazilian real and the Colombian and Argentine pesos

2018 FIRST-HALF RESULTS

REVENUE GROWTH ANALYSIS

2,081 1,911 2,070 (170) + 158 + 1

H1 2017 Currency effect H1 2017 at constant exchange rates Like-for-like growth Change in scope H1 2018

+ 8.3 %

like-for-like

14

• 12th straight half-year of like-for-like revenue growth above market growth

2018 FIRST-HALF RESULTS

SUSTAINED LIKE-FOR-LIKE GROWTH IN REVENUE, CONFIRMING TELEPERFORMANCE’S STATUS AS A GROWTH COMPANY

Average quarterly like-for-like growth: + 8% + 5%

Half-yearly like-for-like growth (vs prior-year period ) since June 30, 2012 15 7% 8% 8% 10% 10% 8% 7% 7% 8% 10%

8%

8%

0% 2% 4% 6% 8% 10% 12%

H2 12 H1 13 H2 13 H1 14 H2 14 H1 15 H2 15 H1 16 H2 16 H1 17 H2 17 H1 18

• Ongoing diversification trend by vertical in H1 2018
• Strong momentum in financial services, retail, tourism and travel agencies, and consumer electronics
• Growing contribution of the New Economy
• Global accounts represent around 40% of total Group revenue

2018 FIRST-HALF RESULTS

REVENUE ANALYSIS BY VERTICAL

16 New Economy contribution* to total revenue (2017 vs 2013) Revenue by vertical* (H1 2018 vs 2013)

* Excluding LanguageLine Solutions revenues in 2017, company acquired on September 19, 2016

53% 60% 67% 72% 79% 75% 77% 47% 40% 33% 28% 21% 25% 23% FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 H1 2017 H1 2018 Others Telecom-Internet-Pay TV

New Economy* 10%/90% 3%/97%

2017 2013

* Revenue generated by pure e-players among Teleperformance’s top 50 clients

2018 FIRST-HALF RESULTS

REVENUE AND EBITA MARGIN BY ACTIVITY

Revenue (€ M) 2018 2017 Change H1 Q2 H1 Q2 As reported Like-for-like H1 Q2 H1 Q2 Core Services

• English-speaking market & Asia-Pacific
• Ibero-LATAM
• Continental Europe & MEA

1,754 740 560 454 881 369 286 225 1,752 812 534 406 851 387 264 200 + 0.1% (8.8)% + 4.7% + 12.0% + 3.5% (4.6)% + 8.6% + 12.6% + 8.7% + 0.3% + 17.1% + 14.5% + 10.6% + 1.5% + 20.4% + 15.4% Specialized Services 316 163 329 164 (4.1)% (0.6)% + 5.7% + 6.3% Total 2,070 1,044 2,081 1,015 (0.6)% + 2.8% + 8.3% + 9.9% Recurring EBITA H1 2018 H1 2017 € M Margin € M Margin Core Services

• English-speaking market & Asia-Pacific
• Ibero-LATAM
• Continental Europe & MEA
• Holdings*

152 51 60 19 22 8.7% 6.8% 10.8% 4.2%

• 147

60 55 11 21 8.4% 7.4% 10.3% 2.7%

• Specialized Services

94 29.6% 98 29.7% Total 246 11.9% 245 11.8%

• Core Services
• Like-for-like growth in H1:

+ 8.3%

• Increase in margin
• Specialized Services
• Like-for-like growth in H1:

+ 5.7%

• Maintaining high margin

* Group holdings relating primarily to Core Services businesses

17

• Good performance in e-retail, fast-moving consumer goods,

the energy industry and utilities, consumer electronics, as well as in the automotive industry and food services

• Offshore activities in the Philippines remained lackluster in

favor of nearshore business in Mexico (Ibero-LATAM region) with an impact on the margin

• Improvement in revenue growth in the United Kingdom but

the uncertain economic (Brexit) and competitive environment weighs on profitability in the industry

• Solid and profitable growth in Asia, driven by China and

India

2018 FIRST-HALF RESULTS

CORE SERVICES – ENGLISH-SPEAKING MARKET & ASIA-PACIFIC (EWAP)

60 51

H1 2017 H1 2018 % revenue

7.4% 6.8%

Revenue

(€ M)

Recurring EBITA*

(€ M)

* Excluding holdings

18 387 369 812 740

Q2 2017 Q2 2018 H1 2017 H1 2018

+ 1.5% lfl + 0.3% lfl

• Strong growth, exceeding budget forecasts, driven by very

good performances in Portugal, Spain, Mexico, Brazil and Argentina

• Satisfactory performances in Colombia
• Rapid ramp-up of operations in Peru

2018 FIRST-HALF RESULTS

CORE SERVICES - IBERO-LATAM

55 60

H1 2017 H1 2018 % revenue

10.3% 10.8%

Revenue

(€ M)

Recurring EBITA*

(€ M)

• High margin driven by profitable growth from operations in

Portugal and Mexico (offshore)

• Operating efficiency continued to improve steadily in Brazil,

Argentina and Spain

* Excluding holdings

19 264 286 534 560

Q2 2017 Q2 2018 H1 2017 H1 2018

+ 20.4% lfl + 17.1% lfl

• Solid performance in Mediterranean countries (Greece,

Egypt and Turkey) as well as in Eastern Europe, mainly built up with global clients and fast-growing local market leaders

• Better business momentum in France starting in the 2nd

quarter

• Sustained growth in Sweden and Germany

2018 FIRST-HALF RESULTS

CORE SERVICES - CONTINENTAL EUROPE & MEA

11 19

H1 2017 H1 2018 % revenue

2.7% 4.2%

Revenue

(€ M)

Recurring EBITA*

(€ M)

• Profitable growth in a number of countries in Southern and

Eastern Europe

• Ongoing recovery in profitability in a number of countries,

including France and the Nordics

* Excluding holdings

20 200 225 406 454

Q2 2017 Q2 2018 H1 2017 H1 2018

+ 15.4% lfl + 14.5% lfl

• Growth in LanguageLine Solutions revenue returned to

normal in the second quarter, held back by non-recurring items in the first quarter of the year

• Satisfactory performance in TLScontact operations led by
• ngoing increase in visa application volumes and sales of

add-on services during the visa delivery process

2018 FIRST-HALF RESULTS

SPECIALIZED SERVICES

98 94

H1 2017 H1 2018 % revenue

29.7% 29.6%

Revenue

(€ M)

Recurring EBITA*

(€ M)

• High and stable profitability in Specialized Services

* Excluding holdings

21 164 163 329 316

Q2 2017 Q2 2018 H1 2017 H1 2018

+ 6.3% lfl + 5.7% lfl

• Increase in recurring EBITA margin

2018 FIRST-HALF RESULTS

OPERATING PROFITABILITY

€ M

H1 2018 H1 2017 Change Revenue 2,070 2,081 (0.6)% EBITA before non-recurring items % revenue 246 11.9% 245 11.8% + 0.4% Amortization and depreciation of intangible assets Non-recurring items

• Performance share plan
• Others

(41) (15)

(12) (3)

(45) (8)

(8)

• Operating profit

190 191 (0.5)% 22

• Net profit - Group share: €123M, + 6.0%
• Diluted earnings per share: €2.10, + 6.1%

2018 FIRST-HALF RESULTS

EARNINGS PERFORMANCE

€ M

H1 2018 H1 2017 Change

Operating profit 190 191 (0.5)% Financial result (19) (25) Income tax (48) (49) Effective tax rate 27.8% 29.5%

* Used to calculate diluted earnings per share

23

Minority interest

• (1)

Net profit - Group share 123 116 + 6.0% Diluted earnings per share (€) 2.10 1.98 + 6.1% Weighted average number of shares* (M) 58.9 58.7

• Sustained generation of net free cash flow despite negative currency effect
• Controlled expansion and optimized allocation of financial resources
• Capex ratio: 3.9% vs 3.3% in H1 2017
• Inflow in working capital requirement at €28M
• Cash conversion ratio**: 48%

2018 FIRST-HALF RESULTS

CASH FLOW

€ millions

H1 2018 H1 2017 Cash flow* 209 224 Change in working capital requirement Net capital expenditure % revenue 28 (81) 3.9% 22 (68) 3.3% Net free cash flow* 156 178

* After interest paid ** Net free cash flow/EBITDA before non-recurring items

24

• Net debt virtually stable given the negative currency impact
• S&P long-term credit rating: BBB- investment grade maintained following the announcement of the Intelenet acquisition

2018 FIRST-HALF RESULTS

FINANCIAL POSITION

1,326 1,308 (156) + 11 + 112 + 15

Net debt as of 12/31/2017 Net free cash flow Financial investments Dividend Other items* Net debt as of 06/30/2018 €M

25

€ M 06/30/2018 12/31/2017

€1 = US$1.17 €1 = US$1.20

Non-current assets

• /w Intangible assets

Working capital** 3,133 2,641 425 3,116 2,622 433 Total net assets 3,558 3,549 Equity Provisions and deferred tax liabilities Net financial debt 1,958 292 1,308 1,922 301 1,326 Total equity and net liabilities 3,558 3,549

* Including the currency effect for €21M ** Defined as: trade receivables + current income tax receivable + other current and financial assets – trade payables – current income tax – other current liabilities

• Average cost: 2.43%
• Average maturity: 4.3 years
• Diversified financing sources
• Well protected against rising rates

2018 FIRST-HALF RESULTS

STRONG AND DIVERSIFIED FINANCING

22% 29% 35% 14%

Bank loans USPPs EUR Bond NEU CPs*

Diversification sources as of June 30, 2018

*New European Commercial Papers **Closing expected in September 2018

26

Rate type as of June 30, 2018

78% 22%

Fixed Floating

• Bond issue on July 2, 2018 for the refinancing of the

Intelenet acquisition**

• €750 million
• Annual coupon of 1.875%
• 7 years maturity

2018 OUTLOOK

GUIDANCE RAISED AND REFINED

27

• Annual revenue growth objective
• above + 7.5%, like-for-like
• Annual recurring EBITA margin objective
• above 13.5%, at constant scope of consolidation
• Continued strong net free cash flow

Note: The Group’s alternative performance measures are defined in the appendix

• Revenue > 6 bn euros
• Like for like growth > + 6% CAGR
• EBITA + 850 million euros
• > 20% of revenue from Specialized Services
• Ongoing M&A strategy focused on Specialized Services (bringing additional revenue of c.500 millions euros)
• Objectives to be updated on completion of the Intelenet acquisition, scheduled to take place in September 2018

2022 FINANCIAL OBJECTIVES

5 YEAR STRATEGIC PLAN AND 2022 FINANCIAL OBJECTIVES

28

STRATEGY IN ACTION: ACQUISITION OF INTELENET

3

29

ACQUISITION OF INTELENET

30

TELEPERFORMANCE STRENGTHENS ITS BUSINESS AND FINANCIAL PROFILE BY ACQUIRING INTELENET (1)

Teleperformance is significantly strengthening its added-value Specialized Services business Teleperformance is reinforcing its presence in high potential markets and verticals

• Significantly strengthening the Group’s offering and capabilities

with Intelenet’s integrated solutions:

• Solution design with a large consulting force covering a wide range of expertise
• Digital integration based on robot process automation (RPA) technology
• Operational excellence, with 55,000 employees across India, the Philippines, the UAE,

Poland and Guatemala

• Integrating experienced and successful Intelenet top management
• In Asia, notably in India
• Continuing to diversify its client vertical portfolio vertical portfolio

By acquiring Intelenet, a high-end business services and digital transformation solution provider:

ACQUISITION OF INTELENET

TELEPERFORMANCE STRENGTHENS ITS BUSINESS AND FINANCIAL PROFILE BY ACQUIRING INTELENET (2)

31

* With Intelenet consolidated on a 12 month proforma basis

Teleperformance is enhancing value creation for its shareholders and is well on the path to achieve its 2022 objectives

• Strengthening top line growth
• Enhancing Group EBITA margin
• Forecasting an accretive impact of around 10% on

earnings per share excluding goodwill in 2018*

Accretive operation Teleperformance well on path to achieve 2022

• bjectives
• On track with the Group’s strategic plan, with an

increased contribution from the Specialized Services business, already estimated at around 20% of the Group’s revenue in 2018*

• Well on the path to achieve revenue of €6 billion+ and

EBITA of €850+ million by 2022

ACQUISITION OF INTELENET

INTELENET ACQUISITION IS TICKING THE FIVE MAIN STRATEGIES BOXES OF THE TELEPERFORMANCE STRATEGIC PLAN

Organic growth

External growth Geography

• Continued expansion into BRICS and MIST countries

Vertical Innovation High-value Consulting & Analytics solution Strategic acquisitions

• Strengthen sector expertise in high potential verticals
• Digital and omnichannel integration
• Development of a new high value-added consulting offering

in the area of customer experience (Praxidia, beginning of 2018)

• Targeted acquisitions in high-value specialized services

32 Intelenet acquisition

    

Founded in 2000 and based in Mumbai A leading global provider of high-end business services in a growing industry Annual revenue: US$449 million* EBITDA margin: 18.5%* Positive momentum 55,000 employees Worldwide footprint: 8 countries 4 main service types provided in 25 languages 140+ clients in 6 main client verticals

Intelenet Snapshot

INTELENET BUSINESS OVERVIEW

A GLOBAL, EXPERT AND DIVERSIFIED BUSINESS MODEL

33

Revenue breakdown by service type (2019B) Revenue breakdown by client vertical (2019B)

Industry - Specific Integrated Services 47% Customer Management Services 34% Human Resources Outsourcing 9% Finance & Accounting, Other 10% BFSI* 45% Travel, Transp. & Hospitality 18% Telecom, Media & Technology 10% Public sector 10% Healthcare 6% Other, incl. Retail and Manufacturing 12% United States 35% India** 33% Europe incl. UK 21% Middle East 9% APAC & Other 2%

Internat ational nal busi usine ness client nts* 67% 67%

Revenue breakdown by client geography (2019B)

* global clients with delivery centers in India (offshore), the Philippines (offshore), Europe, the Middle East, and the Americas **India-in-country business segment (all customers in India, all delivery in India) * As of March 31, 2018

INTELENET BUSINESS OVERVIEW

A COMPREHENSIVE SUITE OF BPM SOLUTIONS TO CREATE FURTHER VALUE FOR CLIENTS

34

• Creating further value for the client

1. Helping blue chip clients

• Drive revenue growth
• Deliver operating efficiencies
• Reduce cost of operations
• Increase customer satisfaction

2. With a global delivery approach combining

• Operational excellence
• Process automation
• Consulting capabilities

Transaction Processing Vertical Human Resources Outsourcing Finance & Accounting Services Consulting/ Knowledge Services Digital Offerings Customer Management Services 2 vertical examples: Healthcare: transaction processing related to Revenue Cycle Management in the US healthcare system Financial services: transaction processing related to product underwriting Workforce administration service outsourcing Payroll services outsourcing Claims processing for travel Risk management Procure to pay (vendor payment processing) Order to cash (client order processing) E-services Social media Contact center Robotics solutions Artificial intelligence Machine learnings Analytics services Guidance on operational services Process optimization

Core Business services Next-Gen capabilities

INTELENET BUSINESS OVERVIEW

35

CORE VALUE PROPOSITION TO CLIENTS Cost Benefit Potential

5%

Value Drivers – Technology, Analytics and Process Consulting (TAPTM)

100 5- 10% 10- 15% 25- 40%

40 – 60%

Operating rigor Process

• ptimisation

Automation Labor cost arbitrage

• Solutions driven by Technology and Knowledge Services (Analytics,

Consulting) to deliver additional value to the client

• Agile and responsive to client needs in a dynamic environment
• Track record of delivering excellence and long-term relationships

Professionals with strong analytics expertise and Six Sigma background coupled with excellent business acumen Proven track record of developing best- in-class Business Intelligence and Management Information solutions plus tools & technology in Analytics

• Dedicated team of ~200

digitization experts

• Innovation capabilities
• Robust technology enablers

Operational Excellence Analytical Consulting Tech Tools

Process Consulting Technology Analytics

100 (Current Cost Indexed to 100)

INTELENET BUSINESS OVERVIEW

36

CASE STUDIES

Objective:

The client wanted to set up a mortgage processing unit from an offshore location

Intelenet solution

• Business process consultants and experts setting an action plan to

build a new organization from scratch in terms of process and technology

• Continuous improvement framework was designed and deployed

– workforce was trained on Lean Six Sigma

• Technology,

Analytics & Process

• ptimization

teams were deployed to identify opportunities and drive project execution

Examples of results

• Reduced processing time
• Reduced mortgage offer cycle from 11 days to 48 hours

Objective:

The client was looking for a BPM provider to move critical customer

• perations
• ffshore,

including scheduling changes, exchanges, refunds and duplicate bookings. The client was also looking for reduced costs and increased efficiency through automation

Intelenet solution

• Six Sigma and lean initiatives deployed to increase efficiency and

ensure process standardization

• AI-based automation tools were deployed, notably to calculate

fares, refunds and cancellation fees; workflow tool introduced to eliminate errors due to missed deadlines and automate airline and hotel promotion pricing, eliminating manual effort

Examples of results

• Cost savings driven by better utilization of FTE
• Fewer missed deadlines

IN BANKING IN TRAVEL, TRANSPORT. & HOSPITALITY

INTELENET BUSINESS OVERVIEW

37

INTELENET ACQUISITION CASE

1. A global leader in business services and digital transformation solutions, with deep domain knowledge, including automation, a best-in-class operational framework and a comprehensive range of service offerings to meet client needs 2. Highly skilled team with 200+ data scientists, process champions, and business consultants providing high-end services 3. Market leading position across diversified industry verticals 4. Strong, balanced client portfolio with high average relationship tenure and contract renewal rates 5. The fastest growing company in the industry with best-in-class margins and a strong cash flow profile 6. A stable, proven and experienced leadership team, which has successfully led the firm through its development since 2000

• Intelenet’s complementary differentiating assets to enhance Teleperformance’s market and client

partnership positioning, as well as its client stickiness and thus growth sustainability and profitability

• Strengthening Teleperformance’s profile & assets and materializing the Group’s long-term strategy

FINANCIAL IMPACT FOR TELEPERFORMANCE

INTELENET FINANCIAL PROFILE

38

• Growth and margin improvement (2015-2018)

FY15

(ended March 31, 2015)

FY16

(ended March 31, 2016)

FY17

(ended March 31, 2017)

FY18

(ended March 31, 2018)

Revenue (US$m) 364 422 414* 449 EBITDA 55 61 72 83 EBITDA margin 15.1% 14.5% 17.4% 18.5%

* termination of non-profitable contracts in the UK

FINANCIAL IMPACT FOR TELEPERFORMANCE

FINANCIAL PROFILE AND OUTLOOK BY BUSINESS

39 Revenue (US$m) FY 2018

(ended March 31, 2018) Normative annual growth

Core Services (India) 150 + 10% / + 12% Specialized Services 299 + 10% / + 12% Total 449 + 10% / + 12% EBITDA FY 2018

(ended March 31, 2018)

Margin objective (US$m) Margin

Core Services (India) 12 8.0% 8% / 10% Specialized Services 71 23.5% ~25% Total 83 18.5% ~20%

Strong growth and profitability momentum No synergies factored in

Specialized Services 67% Core Services (India) 33% Specialized Services 85% Core Services (India) 15% Revenue breakdown by business EBITDA breakdown by business

FINANCIAL IMPACT FOR TELEPERFORMANCE

ACCRETIVE IMPACT

40

TELEPERFORMANCE 2018 OBJECTIVES INTELENET

Acquisition impact on TELEPERFORMANCE

Annual like-for-like growth ≥+ 6% + 10% / + 12% > + 1% EBITDA margin EBITA margin Cash conversion rate* Earnings per share**

• ≥13.5%
• ≈20%

≈15% >55% + 20 bps + 20 bps ≈+ 10%

Accretive impact – No synergies factored in Positive impact on the Group’s initial financial annual objectives for 2018

* EBITDA/net free cash flow before interest paid ** 2018 proforma, before amortization of goodwill

• Key transaction data

1. Enterprise value: US$1.0 billion 2. Fully financed through debt 3. Transaction expected to close by September 30, 2018, subject to receipt of certain regulatory approvals and

• ther customary closing conditions
• Teleperformance financial structure and cash flow generative profile

1. The leverage ratio (net debt/EBITDA) should be below 2.5 on a proforma basis at end-2018 2. Expected to revert to below 1 by 2021 3. Financial profile of the acquisition will strengthen the Group’s ability to generate strong cash flow to reduce debt quickly and/or finance future growth

FINANCIAL IMPACT FOR TELEPERFORMANCE

KEY TRANSACTION DATA AND FINANCING

41

APPENDICES Market Environment Key Differentiating Factors Governance Structure Teleperformance Shareholding Alternative Performance Measures

4

42

• Growth market outlook
• Total market up ~+ 2-3 % p.a. (in $)

More interactions driven by mobility revolution and new digitized activities

• Outsourcing market up ~+ 5% p.a.** (in $)
• Increasing share of outsourcing
• The industry has evolved from low complexity work to a broad

range of services that drives the customer experience

• Outsourcing providers are gaining share globally, delivering

greater value than in-house centers in a more complex and demanding environment: quality, security, digitization,

• mnichannel, globalization
• Dynamic regions

MARKET ENVIRONMENT IN CORE SERVICES

A SIZEABLE CUSTOMER EXPERIENCE (CX) MARKET WITH OUTSOURCING PENETRATION REMAINING LOW

78% 75% 22% 25%

2010 2016 Outsourced In-house

280 280-30 300 310 310-33 335 10 100% 0% =

* Overall contact center spend including payment collections - Source: Everest (2017) ** Source: Frost & Sullivan (2017)

Contact center sourcing mix* (2010-2016)

$bn

43

• Global outsourced customer experience (CX) market size in 2017: 72bn US dollars*
• North America is the largest market, with 42% of the volumes
• The fastest growing markets are LATAM nearshore for North America, and Asia-Pacific offshore and domestic

MARKET ENVIRONMENT IN CORE SERVICES

A SIZEABLE MARKET WITH COMPELLING MID-TERM MARKET GROWTH

Global outsourced CX market* (2017-2020) $bn 2017 Global outsourced CX market – Breakdown by region* (%)

* Excluding payment collections - Source: Frost & Sullivan (2017) 66.1 68.1 71.7 75.1 78.8 82.6 3.1% 5.3% 4.7% 4.9% 4.9%

• 7,00%
• 5,00%
• 3,00%
• 1,00%

1,00% 3,00% 5,00% 30 40 50 60 70 80 90

2015 2016 2017e 2018e 2019e 2020e

Annual growth APAC offshore 16% APAC 22% EMEA 25% LATAM 11% LATAM

• ffshore

4% North America (dom.) 22% North th Americ ica 42 42%

44

Regions CAGR 2017 – 2020 North America (NA) dom. LATAM nearshore for NA APAC offshore for NA + 1.8% + 7.1% + 7.0% Total NA + 4.4% LATAM dom. + 4.5% Asia-Pacific dom. + 6.0% EMEA + 4.6% Total outsourced market + 4.8%

COMPETITIVE ENVIRONMENT

EVOLUTION OF THE COMPETITIVE ENVIRONMENT

45

• Worldwide leader in its core services market with a unique global positioning, as more diversified than competitors
• A still fragmented market, with Teleperformance market share at 6%, being consolidated by its leaders
• Competitive environment enlarged to Consulting, BPM and IT services

Teleperformanc e

Convergys Arvato Webhelp Concentrix TTEC (Teletech) Sitel/Acticall Sykes Alorica/EGS Atento Konecta Transcom

Accenture Cap Gemini Wipro Cognizant Genpact Tata Consulting Services (TCS) Global players in Consulting and Strategy BPO companies based in India, IT service suppliers Customer Experience Management

Revenues Worldwide footprint

With Intelenet acquisition

• LanguageLine Solutions is the leader of over-the-phone and video interpreting solutions in North America with a market share of 60%
• TLSContact is a major player in the global outsourced visa application management market (40 millions visa applications)

MARKET ENVIRONMENT IN SPECIALIZED SERVICES

FAST GROWING NICHE MARKETS

*LEP (Limited English Proficiency) Source: Common Sense Advisory, Steer Partners; U.S. National Population and LanguageLine Solutions estimates

US over-the-phone interpreting market (2012-2018e) World visa application management market outsourcing rate in 2016 – in %*

46

• C. €500M
• C. €700M
• C. €900M

2012 2015 2018e 23.1 31.8 47.0 63.2

67.3

1980 1990 2000 2014 2020 31% 69% Outsourcing In-house 30% 10% 60% VFS TLScontact Others Market share of the main players in the global markets of visa application management in 2017 – in %*

* In terms of visa application number Source: D&B Visa Application Outsourcing report (2013) and Group estimates

Increase in the number of non-English speakers* in the USA c.12 12% c.9%

11.0% 0% 13.8% 8% 17.9% 9% 21.1% 1% 20.1% 1%

Annual growth rate

KEY DIFFERENTIATING FACTORS

STRONG DIVERSIFIED AND MORE DIGITIZED VERTICALS

AUTOMOTIVE TELECOMMUNICATION FINANCIAL SERVICES INSURANCE TRAVEL & ACCOMODATION UTILITIES RETAIL & E-RETAIL IT & IoT GOVERNMENT

New Economy* 10%/90% 3%/97%

2017 2013 16% 3% 6% 7% 7% 12% 14% 14% 7% 14%

0% 5% 10% 15% 20% 25% 30% 35%

2013 2017

* Revenue generated by pure e-players among Teleperformance’s top 50 clients

Change in the revenue* breakdown by vertical (2017 vs 2013) New Economy contribution* to total revenue (2017 vs 2013) 47 Telecommunications: 21%

* Excluding LanguageLine Solutions revenues in 2017, company acquired on September 19, 2016

KEY DIFFERENTIATING FACTORS

A STRONG AND DIVERSIFIED CLIENT BASE

48

10% 38% 70% 7% 34% 68% 6% 31% 63% 8% 30% 61% 0% 10% 20% 30% 40% 50% 60% 70% 80% Top1 Top10 Top 50

2007 2013 2015 2017

Client portfolio concentration* % of revenue (2007-2017)

In 2017 - Top20: 43% Top100: 75%

• Increasingly diverse client base, now more

than 850 clients*

• Average tenure of client relationship (Top 50)

is 10 - 12 years

• Lower concentration caused notably by

diversification in new verticals, with recent significant accounts gained in the New Economy in particular

• Global accounts represent nearly 40% of total

Group revenue

• Multi-year trend of lower revenue concentration
• Increased contribution from global accounts

* Excluding LanguageLine Solutions revenues in 2017, company acquired on September 19, 2016

KEY DIFFERENTIATING FACTORS

CORE SERVICES: STRONG GROUP GEOGRAPHICAL AND SOURCING MIX

49

• A geographical mix reflecting Teleperformance worldwide footprint
• Continued increase in offshore revenue contribution, now representing 40 % vs 35 % in 2015

35% 38% 40% 65% 62% 60% 2015 2016 2017 Nearshore/offshore Domestic

* Split of the core services revenue in 2016 and 2017

45% 24% 31%

EWAP CEMEA Ibero-LATAM

Core Services revenue by region (2017) Core services revenue by sourcing (2015- 2017)

KEY DIFFERENTIATING FACTORS

CORE SERVICES: A UNIQUE OFFERING OF WORLDWIDE DOMESTIC/NEARSHORE/OFFSHORE SOLUTIONS 50

• With a network of 34 offshore/nearshore locations around

the world, Teleperformance is the only industry player able to offer worldwide integrated Domestic, Nearshore & Offshore solutions

≈ 60%

• f the total Group

employees

Country Employees 2017

1 Philippines 36,086 2 United States 32,924 3 Mexico 17,658 4 Brazil 16,638 5 Colombia 15,171 6 India 12,893 7 Portugal 9,022 8 United Kingdom 8,558 9 Tunisia 6,068 10 Greece 5,965

• IAPP (International Association of Privacy Professionnals)
• Teleperformance won the prestigious global HPE-IAPP Privacy Innovation Award for the Privacy

Operations category in November 2017

• This award recognizes organizations that use privacy to differentiate themselves and build customer and

citizen trust

• “The HPE-IAPP Privacy Innovation Awards spotlight unique programs and services in global privacy and

data protection. Teleperformance has been honored as a fine example of the best our field has to offer,” said IAPP President and CEO J. Trevor Hughes.

• BCR (Binding Corporate Rules)
• Teleperformance received European Union Binding Corporate Rules (BCRs) Approval, as both a Data

Controller (Group’s employee data) and as a Data Processor (the data of Group’s clients and their customers) in February 2018

• Teleperformance is the only BPO company that has gained approval for BCRs
• The BCR is a legal document and outlines the Group’s compliance, privacy and security program

It is binding agreement between each subsidiary within the group

• The BCR approval is one aspect of Teleperformance becoming GDPR (General Data Protection

Regulation) compliant by May 2018

KEY DIFFERENTIATING FACTORS

51

BECOMING A REFERENCE IN SECURITY AND DATA PRIVACY IN THE INDUSTRY

• Launch of a “Field to Board Room” analytics and operational consulting company in 2018: PRAXIDIA
• Strengthening Teleperformance’s CX solutions offering and stickiness to the client, as a Global Customer Experience Partner
• Becoming a Customer Experience Optimizer
• Targeting the in-house CX market

KEY DIFFERENTIATING FACTORS

TELEPERFORMANCE ADDED-VALUE ANALYTICS & OPERATIONAL CONSULTING SOLUTIONS

a Teleperformance company

FROM THE FRONT LINE EFFICIENCY

Multidisciplinary

• 6 Sigma
• Psychosocial
• Project leaders

Process analysts

“CX LAB” 180,000 surveys/year “trend analysis by verticals” PREDICTIVE MODELS & ENTERPRISE FEEDBACK MANAGEMENT SUBJECT MATTER EXPERTS Senior consultants “COMPLEXITY & COSTS” CUSTOMER SERVICE ORGANIZATION ASSESSMENTS CUSTOMER INSIGHTS & EXPERIENCE TRANSFORMATION

52

KEY DIFFERENTIATING FACTORS

THE MULTILINGUAL HUBS: SERVING THE EUROPEAN AND ASIAN MARKETS ON BEHALF OF MULTINATIONAL CLIENTS

53

• What is a multilingual hub?
• A solution that gathers native speakers from

different locations in one hub to deliver the

best service for Pan-European and Asian mid-size programs

• A solution allowing serving 140 countries from

5 centralized locations in more than 40 languages

• Latest premium multilingual hub opened in Malaysia

in May 2017, offering services in 25 languages Greece Malaysia Portugal Egypt Netherlands

KEY DIFFERENTIATING FACTORS

CASE STUDY: MULTILINGUAL HUB IN PORTUGAL (1) 54

SECTORS CHANNELS SERVICES Inbound Outbound Email Chat Face-to-Face Social Media Customer Service Customer Acquisition IT Service Desk Technical Support Backoffice Travel & Tourism Financial Services Insurance Telecom Gaming Retail ecommerce Consumer Electronics Media Technology 85+ CLIENTS 29 LANGUAGES FOUNDED IN 1994 8 CONTACT CENTERS 7,500 EMPLOYEES 6,915 WORKSTATIONS

ATLANTICO OCEANARIO CITY CENTER

KEY DIFFERENTIATING FACTORS

CASE STUDY: MULTILINGUAL HUB IN PORTUGAL (2) 55

• Well educated population
• High fluency in foreign languages and high number of foreign families
• Current and sustainable competitive cost
• Social peace and political stability
• What makes Lisbon the perfect location?

911 697 582 453 428 308 220 112 55 40 30 29 27 20

French German Brazilian Spanish Dutch Italian English Nordics Others Arabic Russian Polish Farsi Turkish

• Flexible labor market
• Exotic tourist destination
• Lisbon airport is centrally located and well served for short and long flights

Number of agents per foreign language

KEY DIFFERENTIATING FACTORS

TELEPERFORMANCE CLIENT CRM (“TP CLIENT”) 56

TP Client is an internally developed CRM tool that can help improve the efficiency and effectiveness of a client program to create, resolve, and track customer issues

• TP Client manages multi-channel interactions including voice, email, contact us

forms, chat and social media.

• The workflow engine is a distinctive capability which tracks customer interactions

across channels. and ensures consistent and seamless issue resolution.

• TP Client can be integrated with internal and external systems and is easily

customized for each client

.

TP Client is a cornerstone technology for TeleperformanceConnection, our customer engagement mobility solution

• Video Chat using WebRTC and Flash
• Mobile-friendly application templates and extensions for iOS, Android and

Windows Phone

Customer Database Integration Case Classify Business Process Workflow Multi- Channel Knowledge Base

• Proprietary technology solution enabling an omnichannel experience

KEY DIFFERENTIATING FACTORS

COGNITIVE OMNICHANNEL 57

TP Client new generation

The cognitive omnichannel approach is the result of adding AI capabilities to TP Client

SUPPORT OF STRUCTURED DIALOGS ALLOW SENDING/RECEIVING TEXT, IMAGES AND VIDEO OMNICHANNEL INTEGRATION HANDLE CUSTOMER TIMEOUTS AGENT BOT INTEGRATION TRANSFER TO REAL AGENTS SUPERVISOR BOT INTEGRATION WITH EXTERNAL CHATS

Plugin architecture to integrate with Chatbots (visual IVR) We can program Teleperformance Client to transfer to a real agent if the bot does not solve customer inquiries The agent can use the Chatbot to clarify questions, reducing the average handle time Facebook Messenger, WeChat and

• thers using Nexmo API

to end conversations All previous interactions done by bot are logged and available for live agents Artificial Intelligence

OPI 84% VRI 4% OSI 5% Others 7%

KEY DIFFERENTIATING FACTORS

LANGUAGELINE SOLUTIONS: PROVIDING A COMPREHENSIVE SET OF SOLUTIONS ACROSS ALL CHANNELS AND SECTORS 58

Onsite interpretation (“OSI"), is required for high interaction settings, such as those involving multiple participants, sensitive communications, complex dialogue exchange and / or young children Over-the-phone interpretation (“OPI”) provides

• n-demand, quick access to highly qualified

interpreters 24/7/365 in 240+ languages Video-remote interpretation ("VRI") allows for immediate face-to-face interaction through a device, enhancing the experience through the addition of visual cues and body language Document translation and software / systems localization utilizes experienced proven linguists, open and standards-based technologies and processes LLS also provides solutions that ensure the qualifications of in-house interpretation personnel, along with other ancillary equipment, products and fees

Medical 44% Insurance 13% Government 17% Financial Services 10% Others 16%

Breakdown of LanguageLine Solutions revenue by language service type (2017) Breakdown of LanguageLine Solutions revenue by client sector (2017)

KEY DIFFERENTIATING FACTORS

LANGUAGELINE SOLUTIONS: A GLOBAL DISTRIBUTED WORKFORCE OF INTERPRETERS 59

 Since 2011, LLS has had a significant shift in its interpreter workforce from

center-based to work-at-home (WAH)

 Today, LLS’ interpreters are located across 10 countries (excl. Teleperformance

partner)

 LLS’ increasing WAH interpreter base is a key strategic advantage in allowing

the company to consistently provide the lowest cost interpreter available

 LLS’ WAH interpreters are increasingly being digitally-enabled through the

company’s Olympus technology (ERP)

Key takeaways

United Kingdom Peru

Corporate headquarters % of total interpreters Legend

Canada USA Mexico Panama Costa Rica Honduras Dominican Republic

8,400 interpreters, o.w. 70% are Homeworkers

European languages 68% Asian languages 13% Arabic 3% Russian 3% Others 13%

Language capabilities (2017)

Colombia Egypt Lithuania

Teleperformance partner

Portugal Albania

KEY DIFFERENTIATING FACTORS

TLSCONTACT: A SUCCESSFUL GROWTH STORY 60

Business started in a niche market: the visa application centers

• 1st visa application center opened

in Beijing for French Embassy in 2007

• Joined Teleperformance in 2010
• From 4 million euros revenue in

2009 to close to 150 million euros today, due to:

• Leading edge technology
• High demand from governments

(budget cuts, appetite for attracting tourists…)

• Increased needs for identity

management (biometrics)

European leader in visa application

• utsourcing
• Strong footprint: 140 locations

across Europe, Asia and Africa (+6m visa interactions annually)

• Solid business model:
• Long-term contracts with

governments

• User-pays
• Value added services (insurance,

travel, …) (one-stop shopping for the travellers)

• Visa outsourcing market has

gained maturity

• Ensuring security (certified

ISO/IEC 27001: 2013) and quality From niche market to global offering

• Citizen services (transfer from

global public budget to “user pays” model)

• Leverage on Teleperformance

capabilities (specifically LLS)

• Online interpretation
• Interpretation travel cards
• US market for citizen services
• Healthcare
• Assistance to refugees in UE
• Call centers + face-to-face centers +

interpretation

• Leading-edge technology:
• E-lodging
• Biometrics
• Identity management
• Enhanced portfolio of high-value

specialized services

YESTERDAY TODAY TOMORROW

GOVERNANCE STRUCTURE

AN INTERNATIONAL AND SEASONNED MANAGEMENT AND BOARD SUPPORTING A STRONG LEADERSHIP

Teleperformance SE Board has 14 directors, 9 of whom are independent

Daniel Julien - Chairman Emily Abrera - Independent Director Alain Boulet - Independent Director Bernard Canetti - Director Philippe Dominati - Director Jean Guez - Director Wai Ping Leung - Independent Director Robert Paszczak - Independent Director Pauline de Robert Hautequere - Independent Director Leigh Ryan - Director Christobel E. Selecky - Independent Director Angela Maria Sierra-Moreno - Independent Director Patrick Thomas - Lead-Independent Director Stephen Winningham - Independent Director

Leadership:

Daniel Julien – Chairman and CEO

Executive Committee:

Olivier Rigaudy – Deputy CEO and CFO Leigh Ryan – Chief Legal and Chief Compliance Officer Alan Truitt – Chief Business Development Officer Jeffrey Balagna – Chief Operating Officer João Cardoso – Chief R&D and Digital Integration Officer Yannis Tourcomanis – CEMEA President Brian Johnson – EWAP co-President David Rizzo – EWAP co-President Agustin Grisanti – Ibero-LATAM President

CORPORATE MANAGEMENT BOARD OF DIRECTORS 61

• Listed on the NYSE Euronext Paris market – floating ~100%
• An international shareholding structure reflecting the Group’s global footprint

TELEPERFORMANCE SHAREHOLDING

SHAREHOLDING STRUCTURE*: AN INTERNATIONAL CAPITAL OWNERSHIP

Other (Asia, South Africa, etc.) 2% North America 30% United Kingdom 16% France 27% Continental Europe (excl. France) 25%

Institutional investors 86% Others** 14%

* As of March 31, 2018

**Others include % Capital

• Daniel Julien

1.7%

• Retail investors,
• incl. TP’s

employees 8.0%

• Brokers

4.0%

62

Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation, corresponding to current year revenue - last year revenue at current year rates - revenue from acquisitions at current year rates / last year revenue at current year rates. EBITDA before non-recurring items (Earnings before Interest, Taxes, Depreciation and Amortizations): Operating profit before depreciation & amortization, amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. EBITA before non-recurring items (Earnings before Interest, Taxes and Amortizations): Operating profit before amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. Non-recurring items: Principally comprises restructuring costs, incentive share award plan expense, costs of closure of subsidiary companies, transaction costs for the acquisition of companies, and all other expenses that are unusual by reason of their nature or amount. Net free cash flow: Cash flow generated by the business - acquisitions of intangible assets and property, plant and equipment net of disposals - financial income/expenses. Net debt: Current and non-current financial liabilities - cash and cash equivalents. Diluted earnings per share (net profit attributable to shareholders divided by the number of diluted shares and adjusted): Diluted earnings per share is determined by adjusting the net profit attributable to ordinary shareholders and the weighted average number of ordinary shares outstanding by the effects of all potentially diluting ordinary shares. These include convertible bonds, stock options and incentive share awards granted to employees when the required performance conditions have been met at the end of the financial year.

ALTERNATIVE PERFORMANCE MEASURES

63

www.teleperformance.com

FOLLOW US /teleperformanceglobal @teleperformance /teleperformance blog.teleperformance.com /company/teleperformance @teleperformance_group

INVESTOR RELATIONS CONTACT investor@teleperformance.com +33 1 53 83 59 87