Te Tele lephone Livi Living Well ll Orie rientatio ion - PowerPoint PPT Presentation

Te Tele lephone Livi Living Well ll Orie rientatio ion September 29 th th , 2020 Se

Programs included in Telephone model ▪ Living Well with Chronic Conditions ▪ Tomando Control de su Salud ▪ Living Well with Diabetes ▪ Programa de Manejo Personal de la Diabetes ▪ Living Well with Chronic Pain

Telephone Living Well & Leader Certification ▪ New leaders cannot count telephone classes toward their requirement to complete their certification. ▪ Leaders who have already conducted in- person workshops can count the telephone class toward their requirement to remain active.

Telephone Living Well ▪ One leader ▪ 4-6 participants ▪ Participants receive a toolkit ▪ Weekly 1-hour phone calls for 6 weeks ▪ HIPAA Compliant teleconference platform

Living Well Model Comparison In-person Virtual Telephone Number of Sessions 6 6 6 Hours per Session 2.5 2.5 1 Number of leaders 2 2 1 Number of participants 8-16 8-12 4-6 HIPAA-compliant No Yes Yes platform needed What technology do Audio and visual None Telephone participants need? capability Approximate cost for $20 $20 $50 participant materials Flipcharts Paper flipcharts PowerPoint slides None

Session 1 Session 2 • Welcome • Action plan feedback and • Self-test problem solving • Physical activity and healthy • Action plans Class eating • Action plans Overview: Session 3 Session 4 Living well • Action plans feedback and • Action plans feedback and problem solving problem solving with • Dealing with difficult emotions • Making decisions • Action plans • Action plans Chronic Conditions Session 5 Session 6 • Action plans feedback and • Action plans feedback and problem solving problem solving • Communication skills • Looking back and planning for the future • Action plans • Action plans

Living Well with Chronic Conditions: Session 1 What fits ▪ Introductions (20 min) in an ▪ Self-Test (10 min) hour? ▪ Action Plans (20 min) ▪ Closing (10 min)

Living Well with Chronic Conditions: Session 3 ▪ What fits Feedback & Problem Solving (15 min) in an ▪ Dealing with Difficult Emotions hour? (20 min) ▪ Making an Action Plan (15 min) ▪ Closing (10 min)

Living Well with Chronic Conditions Toolkit • 2020 Living a Healthy Life book • Exercise CD • Relaxation CD • Toolkits for Self-test & Tip sheets Living Well with Diabetes Toolkit Telephone • 2020 Living a Healthy Life book • Exercise CD Living Well • My Diabetes Plate Magnet • Self-test & Tip sheets Living Well with Chronic Pain Toolkit • Living a Healthy Life with Chronic Pain book • Moving easy CD • Relaxation CD • Self-test & Tip sheets

Tomando Control de su Salud Toolkit • Tomando control de su salud book • Exercise CD • Toolkits for Relaxation CD • Self-test & Tip sheets Telephone Programa de Manejo Personal de la Diabetes Toolkit Living Well • Tomando control de su salud book • Exercise CD Spanish • My Diabetes Plate Magnet • Self-test & Tip Sheets

Audience ▪ Access to a telephone ▪ Interested in a “self - study” or “book club” class

Telephone Living Well Timeline Call Call Schedule Promote Register participants Leader calls Mail participants Hold class class class Participants to complete participants toolkits to complete pre-survey post-survey

Step 1 Schedule Class

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit Step 1 that includes a reference book, exercise CD, and This is a self-study program for living a healthy life with chronic conditions. Participants Schedule relaxation CD. Every week participants have a one- receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every hour group telephone call with a class leader to week participants have a one-hour group telephone call with a class leader to connect Class with others and review topics like action planning, nutrition, making treatment connect with others, set action plans, and review decisions, and communicating with health care providers and family. Toolkits and “Notes” topics like nutrition, making treatment decisions, group call information will be sent to participants after registration. and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 2 This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every Promote week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment Class decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

▪ Most registrations over the phone Step 3 ▪ Collect health insurance This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every information Register week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment Participants decisions, and communicating with health care providers and family. Toolkits and ▪ Email is not required for group call information will be sent to participants after registration. participation

▪ Collect pre-surveys over the phone as part of registration Step 4 ▪ Monitor registrations to This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every ensure pre-surveys have Collect week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment been collected Pre-surveys decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration. ▪ Enter survey responses directly into yourjuniper.org

▪ Welcome ▪ Confirm attendance Step 5 This is a self-study program for living a healthy life with chronic conditions. Participants Participant ▪ Answer questions receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect welcome with others and review topics like action planning, nutrition, making treatment ▪ decisions, and communicating with health care providers and family. Toolkits and Explain when they will calls group call information will be sent to participants after registration. receive their toolkit

▪ Toolkit ▪ Welcome letter ▪ Class schedule ▪ How to join the weekly calls Step 6 This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every ▪ Instructions to complete and return privacy policy acknowledgement and liability agreement week participants have a one-hour group telephone call with a class leader to connect Mail Toolkit with others and review topics like action planning, nutrition, making treatment ▪ decisions, and communicating with health care providers and family. Toolkits and Privacy policy & acknowledgement group call information will be sent to participants after registration. ▪ Release and waiver of liability agreement ▪ Pre-paid return envelope ▪ Juniper & provider brochures

▪ Select participant on class details Record page Mailing of Privacy ▪ “Edit participant” This is a self-study program for living a healthy life with chronic conditions. Participants policy and receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every ▪ Record when forms were mailed week participants have a one-hour group telephone call with a class leader to connect release and with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and waiver of group call information will be sent to participants after registration. liability agreement

Step 7 This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every Hold the week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment class decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.