Te Tele lephone Livi Living Well ll Orie rientatio ion - - PowerPoint PPT Presentation

Te Tele lephone Livi Living Well ll Orie rientatio ion Se September 29th

th, 2020

Programs included in Telephone model

▪ Living Well with Chronic Conditions ▪ Tomando Control de su Salud ▪ Living Well with Diabetes ▪ Programa de Manejo Personal de la Diabetes ▪ Living Well with Chronic Pain

Telephone Living Well & Leader Certification

▪ New leaders cannot count telephone classes toward their requirement to complete their certification. ▪ Leaders who have already conducted in- person workshops can count the telephone class toward their requirement to remain active.

Telephone Living Well

▪ One leader ▪ 4-6 participants ▪ Participants receive a toolkit ▪ Weekly 1-hour phone calls for 6 weeks ▪ HIPAA Compliant teleconference platform

Living Well Model Comparison

In-person Virtual Telephone Number of Sessions 6 6 6 Hours per Session 2.5 2.5 1 Number of leaders 2 2 1 Number of participants 8-16 8-12 4-6 HIPAA-compliant platform needed No Yes Yes What technology do participants need? None Audio and visual capability Telephone Approximate cost for participant materials $20 $20 $50 Flipcharts Paper flipcharts PowerPoint slides None

Class Overview: Living well with Chronic Conditions

Session 1

• Welcome
• Self-test
• Action plans

Session 2

• Action plan feedback and

problem solving

• Physical activity and healthy

eating

• Action plans

Session 3

• Action plans feedback and

problem solving

• Dealing with difficult emotions
• Action plans

Session 4

• Action plans feedback and

problem solving

• Making decisions
• Action plans

Session 5

• Action plans feedback and

problem solving

• Communication skills
• Action plans

Session 6

• Action plans feedback and

problem solving

• Looking back and planning for

the future

• Action plans

What fits in an hour? Living Well with Chronic Conditions: Session 1

▪ Introductions (20 min) ▪ Self-Test (10 min) ▪ Action Plans (20 min) ▪ Closing (10 min)

What fits in an hour? Living Well with Chronic Conditions: Session 3

▪ Feedback & Problem Solving (15 min) ▪ Dealing with Difficult Emotions (20 min) ▪ Making an Action Plan (15 min) ▪ Closing (10 min)

Toolkits for Telephone Living Well

Living Well with Chronic Conditions Toolkit

• 2020 Living a Healthy Life book
• Exercise CD
• Relaxation CD
• Self-test & Tip sheets

Living Well with Diabetes Toolkit

• 2020 Living a Healthy Life book
• Exercise CD
• My Diabetes Plate Magnet
• Self-test & Tip sheets

Living Well with Chronic Pain Toolkit

• Living a Healthy Life with Chronic Pain book
• Moving easy CD
• Relaxation CD
• Self-test & Tip sheets

Toolkits for Telephone Living Well Spanish

Tomando Control de su Salud Toolkit

• Tomando control de su salud book
• Exercise CD
• Relaxation CD
• Self-test & Tip sheets

Programa de Manejo Personal de la Diabetes Toolkit

• Tomando control de su salud book
• Exercise CD
• My Diabetes Plate Magnet
• Self-test & Tip Sheets

Audience

▪ Access to a telephone ▪ Interested in a “self-study” or “book club” class

Telephone Living Well Timeline

Schedule class Promote class Register Participants Call participants to complete pre-survey Leader calls participants Mail toolkits Hold class Call participants to complete post-survey

Step 1

Schedule Class

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 1

Schedule Class “Notes”

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one- hour group telephone call with a class leader to connect with others, set action plans, and review topics like nutrition, making treatment decisions, and communicating with health care providers and

• family. Toolkits and group call information will be

sent to participants after registration.

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 2

Promote Class

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 3

Register Participants

▪ Most registrations over the phone ▪ Collect health insurance information ▪ Email is not required for participation

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 4

Collect Pre-surveys

▪ Collect pre-surveys over the phone as part of registration ▪ Monitor registrations to ensure pre-surveys have been collected ▪ Enter survey responses directly into yourjuniper.org

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 5

Participant welcome calls

▪ Welcome ▪ Confirm attendance ▪ Answer questions ▪ Explain when they will receive their toolkit

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 6

Mail Toolkit

▪ Toolkit ▪ Welcome letter

▪ Class schedule ▪ How to join the weekly calls ▪ Instructions to complete and return privacy policy acknowledgement and liability agreement

▪ Privacy policy & acknowledgement ▪ Release and waiver of liability agreement ▪ Pre-paid return envelope ▪ Juniper & provider brochures

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Record Mailing of Privacy policy and release and waiver of liability agreement

▪ Select participant on class details page ▪ “Edit participant” ▪ Record when forms were mailed

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 7

Hold the class

This is a self-study program for living a healthy life with chronic conditions. Participants receive a toolkit that includes a reference book, exercise CD, and relaxation CD. Every week participants have a one-hour group telephone call with a class leader to connect with others and review topics like action planning, nutrition, making treatment decisions, and communicating with health care providers and family. Toolkits and group call information will be sent to participants after registration.

Step 4

Collect Post- surveys

▪ Call participants to complete the post-surveys ▪ Let participants know in session 6 when to expect a call for their post-survey ▪ Enter survey responses directly into yourjuniper.org

Facilitation Tips

▪ Tone of voice ▪ Equal positive feedback ▪ Balance the curriculum with participant support ▪ Explanation of why you might interrupt ▪ Share the agenda for the day

Learnings from the Pilot

Pil ilot #1 8/2 /25-9/29 - 6 Registered/5 Starters/# Completers Pil ilot t #2 9/2 /2-10/14 - 6 Registered/5 Starters ▪ Participants did not have a difficult time calling in to the conference call ▪ Toll-free number to ensure access ▪ Gratifying experience for the leaders

1-855-215-2174

yourjuniper.org info@yourjuniper.org Rachel Von Ruden

651-917-4622 rvonruden@yourjuniper.org