TDX at UCA Client Portal Incident Form Service Catalog Knowledge - - PowerPoint PPT Presentation

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tdx at uca client portal incident form service catalog
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TDX at UCA Client Portal Incident Form Service Catalog Knowledge - - PowerPoint PPT Presentation

Aug 20, 2022 94 likes •170 views

TDX at UCA Client Portal Incident Form Service Catalog Knowledge Base Other Features Email notifications with ticket updates Clear chain-of-custody with tickets Historical records of IT fixes and service requests Future:

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SLIDE 1

TDX at UCA

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SLIDE 2

Client Portal

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SLIDE 3

Incident Form

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SLIDE 4

Service Catalog

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SLIDE 5

Knowledge Base

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SLIDE 6

Other Features

  • Email notifications with ticket updates
  • Clear chain-of-custody with tickets
  • Historical records of IT fixes and service requests
  • Future: project, asset, and change management